March 218 Service Performance Report Ridership Total Boardings by Mode Mar-17 Mar-18 % YTD-17 YTD-18 % ST Express 1,622,116 1,47,79-4.6% 4,499,798 4,428,14-1.6% Sounder 393,33 39,6.% 1,74,96 1,163,76 8.3% Tacoma Link 87,748 81,446-7.2% 24,118 236,232-1.6% Link 1,81,4 1,971,328 6.%,146,23,47,314 6.4% Paratransit,297,664 6.9% 14,3 1,83 9.1% System Total 3,99,198 4,1,298 1.1% 1,97,61 11,319,649 3.1% Monthly ridership figures are preliminary and subject to revision on a quarterly basis. March 217: 23 Weekdays 4 Saturdays 4 Sundays March 218: 22 Weekdays Saturdays 4 Sundays Sound Transit ridership increased by 42K, or 1.1%, and average weekday boardings increased by 1.8% compared to March of last year. Monthly total boardings increased on Sounder, Link, and Paratransit services compared to the same time last year despite one fewer weekday in 218. ST Express ridership declined by 74K, or 4.6%, compared to March 217 due in part to one less weekday. Average weekday boardings declined by 2K, or 3%. Sound Transit's two highest ridership routes, Route 4 (Redmond-Seattle) and Route (Bellevue-Seattle) also declined in average weekday boardings by 2K, or 9.3%, compared to the same time last year. Declines in ridership on these routes are likely related to park-and-ride closures due to East Link construction. Sounder ridership increased by 2K, or.%, compared to March 217. Average weekday boardings on Sounder increased overall by 3.4% compared to the same period last year. Average weekday boardings decreased on the North line by 12 passengers, or.7%, but increased on the South Line by 9 passengers, or 3.8%. South line ridership growth was in large part due to the two new round trips added in the September service change. Tacoma Link ridership decreased by 6K, or 7.2%, during the month of March. Average weekday boardings decreased slightly by 3%. Weekend boardings decreased most likely due to one less special event than the prior year. Link ridership increased by 12K, or 6.%, compared to the same period last year. Average weekday, Saturday, and Sunday boardings increased by 6.1%, 21.1% and %, respectively. Saturday ridership growth was driven by special events in downtown Seattle. Paratransit services increased by 6.9% compared to March 217. Average Daily Boardings Mode Weekday Saturday Sunday Mar-17 Mar-18 % Mar-17 Mar-18 % Mar-17 Mar-18 % ST Express 64,16 62,173-3.% 21,3 22,773 8.3% 1,883 1,647-1.% Sounder 17,28 17,862 3.4% N/A 69 2,94 268.% Tacoma Link 3,271 3,171-3.% 2,398 1,79-2.1% 734 67-8.1% Link 66,831 7,93 6.1% 43,827 3,63 21.1% 34,646 36,39.% Paratransit 171 183 6.9% 171 183 6.9% 171 183 6.9% System Total 11,616 14,394 1.8% Paratransit daily boardings are assumed equal between weekdays, Saturdays, and Sundays. May 3, 218 Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814 1
Sound Transit Operations March 218 Service Performance Report Monthly Ridership Trends by Mode ST Express Sounder System-wide 1,8 1,6 1,4 1,2 1, 4 4 3 3 2 8 2 ST Express ridership decreased by 4.6% versus the same period last year due in part to one fewer weekday. Average weekday and Sunday boardings decreased by 3.% and 1.% respectively, while Saturday boardings increased by 8.3%. Sounder system-wide monthly ridership increased by.% in March, while average weekday boardings for the month increased by 3.4%. Tacoma Link Sounder North 217 218 11 1 9 8 4 4 3 3 7 2 6 2 Tacoma Link ridership decreased by 7.2% in March versus last year. Average weekday boardings decreased by 3.%. Average weekend boardings decreased most likely due to one less special event than the prior year. Sounder North ridership increased by 11.% compared to last year. Average weekday boardings decreased slightly by.7%. Link Sounder South 217 218 2,6 4 2,2 3 1,8 3 1,4 2 1, 2 6 1 Link ridership grew 6.% for the month compared to last year. Average weekday, Saturday, and Sunday boardings increased by 6.1%, 21.1%, and.%, respectively. Sounder South ridership decreased slightly by.% due to one fewer weekday in 218, but average weekday boardings increased by 3.8% mainly due to two new round trips added in September service change last year. 2 Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814
March 218 Service Performance Report ST Express Highlights ST Express on-time performance continued to trend better than last year and met the target in March at 8.4%. Customer complaints per 1K boardings were higher than the target at 18.2. Late and missing buses were the leading complaints. Preventable accidents per 1K miles reached the lowest level in the past 12-month period at.9. On-Time Performance Farebox Recovery (12-Mo Rolling Avg) % 9% 9% 8% 4% 3% 8% 7% 2% 7% 1% Target: 8% Mar 218: 8.4% YTD 218: 86.6% Target: 2.% 12-Mo Avg: 28.9% Complaints per 1K Boardings 2 2 4 1 3 1 2 1 Target: < 1 Mar 218: 18.2 YTD 218: 17. Target: 41.4 Mar 218: 37.3 YTD 218: 36.8 1.2 1..8.6.4.2. Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 94% 92% 9% Target:.8 12-Mo Avg:.9 Target: 99.8% Mar 218: 99.9% YTD 218: 99.9% Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814 3
March 218 Service Performance Report Sounder Commuter Rail Highlights Sounder on-time performance was above target at 9.4% in March. Year-to-date performance was impacted by a BNSF south-line tie replacement and undercutting program, and freight interference in February. Percentage of scheduled trips operated improved from last month and was slightly below target at 99.1% for the month. On-Time Performance Farebox Recovery (12-Mo Rolling Avg) % 9% 4% 9% 8% 8% 3% 2% 7% 1% Target: 9.% Mar 218: 9.4% YTD 218: 92.3% Target: 23.% 12-Mo Avg: 33.6% Complaints per 1K Boardings 4 3 3 2 2 1 1 7 6 4 3 2 1 Target: < 1 Mar 218: 1.1 YTD 218: 7.9 Target: 37.1 Mar 218: 3.3 YTD 218: 46.4 1.2 1..8.6.4 Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 94%.2 92%. 9% Target: 1. 12-Mo Avg:. Target: 99.% Mar 218: 99.1% YTD 218: 97.6% Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814 4
March 218 Service Performance Report Tacoma Link Highlights Tacoma Link on-time performance was 99.7% in March. There were no complaints related to Tacoma Link in the month. Preventable accidents per 1K miles is based on a 12-month rolling average. Tacoma Link's 12-month rolling average during the month was 1.32 due to one preventable accident that occurred during service in June 217. 99% 97% 9% On-Time Performance Farebox Recovery (12-Mo Rolling Avg) Tacoma Link to remain fare-free until 222. Target: 98.% Mar 218: 99.7% YTD 218: 99.9% Complaints per 1K Boardings 2 2 2 2 1 1 1 1 Target: < 1 Mar 218:. YTD 218:. Target: 2.7 Mar 218: 19.1 YTD 218: 19. 3. 2. 2. 1. 1.. Preventable Accidents per 1K Miles (12-Month Rolling Avg) 94% 92%. 9% Target: < 1.7 12-Mo Avg: 1.32 Target: 98.% Mar 218: 99.7% YTD 218: 99.9% Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814
March 218 Service Performance Report Link Highlights met the target on a year-to-date basis but was slightly below target at 98.2% in the month due to mechnical and medical emergency incidents late March. Link has had no preventable accidents since November 216. Headway Management Performance Farebox Recovery (12-Mo Rolling Avg) 9% % 4% 9% 3% 8% 2% 8% 1% Target: 9% Mar 218: 9.1% YTD 218: 9.2% Target: 4.% 12-Mo Avg: 4.2% Complaints per 1K Boardings 2 3 2 1 1 2 2 1 1 Target: < 1 Mar 218: 2.4 YTD 218: 2. Target: 236.3 Mar 218: 224.9 YTD 218: 216.6 1..8.6.4 Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 94%.2 92%. 9% Target:.3 12-Mo Avg:. Target: 98.% Mar 218: 98.2% YTD 218: 98.8% Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814 6
March 218 Service Performance Report General Transit 8% 6% 4% 2% % Parking Utilization by Region 217 218 Pierce Snohomish South King East King North King System-wide Permanent & Leased Parking March 218 Region Snohomish North King East King South King Pierce System Total Available 3,613 24 1,266,31 4,96 1,129 Utilized 3,296 24 1,226 4,941 4,784 14,1 % Utilized 91% 97% Excluding leased lots for East Link construction mitigation, a total of 1,129 parking stalls are available at 29 locations in Pierce, Snohomish, and King County. Parking utilization for March this year was, up from 9% in the same period last year. System-wide utilization grew in Pierce County by 1.6% while King County utilization remained flat. Snohomish parking utilization increased by 2.%. Many of our parking facilities continue to be at or near capacity. Target Vertical Conveyance Availability ST managed elevators Link and Sounder Fare Evasion Trends Target Link 217 Sounder 217 Link (KCM managed) elevators Link (KCM managed) escalators % 4% Link 218 Sounder 218 9% 3% 9% 2% 1% 8% % Target: 9% ST Elevators: 97.9% Target: 3% Sounder: 1.% Link: 3.1% Link Elevators: 98.8% Link Escalators: 97.3% Targeted availability is set at 9% to match contract standards. Sound Transit managed conveyances at ST Express and Sounder stations consistently perform above the 9% target availability and achieved 97.9% during the month. KCM managed Link conveyances also exceeded target with elevators reaching 98.8% and escalators reaching 97.3% uptime in March. Despite the improved reliability, a breakdown on March 16 caused major passenger inconvenience at UW Station when connection from the plaza to the platform by escalator was lost for 4 hours. Fare Evasion on Link was 3.1%, lower than the same period of last year but slightly above the 3% targeted range. During the month Link boardings increased 6.% compared to last year, which combined with fare enforcement officer vacancies resulted in a lower inspection rate. Sounder fare evasion was 1.% in March, which was lower than the same period of last year. Overall, combined fare evasion was 2.9%, within the targeted range. Fare inspections reached 8.2% of all rail passengers in March 218, below the targeted inspection rate of 1% primarily due to staffing vacancies and higher ridership. Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814 7
May 3, 218 Sound Transit Union Station 41 S. Jackson St., Seattle, WA 9814 8 Sound Transit Operations 218 Monthly Modal Performance Data Sheet Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Ridership Complaints Received Complaints per 1, Boardings Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) Farebox Recovery (Rolling 12 Months) 6 Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Headway Performance +2 Minutes 3 ST Express Tacoma Link Ridership Complaints Received Complaints per 1, Boardings Targets 7 482,879 99.8% > 9.% 8.% 8.% 18,86, 39.1 < 1. <.8 2.% Targets 7 49,194 98.% > 9.% 66.7% 98.% N/A 94, 19.1 < 1. 1.7 N/A Jan 41,3 99.9% 99.% 94.1% 87.1% 1,7,91 36. 29 17.2 6.67 29.% Jan 4,62 1.% 1.% 1.% 1.% N/A 78,644 19.4. 1.32 N/A Feb 37,14 99.9% 97.% 93.4% 87.3% 1,372,88 36.6 234 17. 6.6 29.7% Feb 3,72 99.9% 1.% 9.9% 99.9% N/A 76,141 2.3. 1.32 N/A Mar 41,17 99.9% 97.% 94.2% 8.4% 1,47,79 37.3 282 18.2.9 28.9% Mar 4,27 99.7% 1.% 1.% 99.7% N/A 81,446 19.1. 1.32 N/A Apr.%.%.%.% #DIV/! ##### Apr.%.%.%.% N/A #DIV/! ##### May.%.%.%.% #DIV/! ##### May.%.%.%.% N/A #DIV/! ##### Jun.%.%.%.% #DIV/! ##### Jun.%.%.%.% N/A #DIV/! ##### Jul.%.%.%.% #DIV/! ##### Jul.%.%.%.% N/A #DIV/! ##### Aug.%.%.%.% #DIV/! ##### Aug.%.%.%.% N/A #DIV/! ##### Sep.%.%.%.% #DIV/! ##### Sep.%.%.%.% N/A #DIV/! ##### Oct.%.%.%.% #DIV/! ##### Oct.%.%.%.% N/A #DIV/! ##### Nov.%.%.%.% #DIV/! ##### Nov.%.%.%.% N/A #DIV/! ##### Dec.%.%.%.% #DIV/! ##### Dec.%.%.%.% N/A #DIV/! ##### YTD 12,381 99.9% 97.7% 93.9% 86.6% 4,428,14 36.8 77 17. 17.9 28.9% YTD 12,89 99.9% 1.% 98.6% 99.9% N/A 236,232 19.. 1.32 N/A Sounder Link Targets 7 8,636 99.% > 9.% 86.% 9.% 4,6, 38 < 1. 1. 23.% Targets 7 12,616 98.% > 9.% 86.% 9.% 9.% 2,2, 246 < 1. <.3 4.% Jan 742 99.2% 1.% 88.9% 96.2% 416,8 61.3 23.. 33.1% Jan 8,671 98.7% 98.% 96.% 94.% 9.% 1,823,11 21.3 42 2.3. 41.3% Feb 643 94.6% 1.% 88.9% 8.4% 32,187 47.7 29 8.2. 33.% Feb 7,844 99.6% 99.% 9.6% 9.1% 9.4% 1,68,47 214.2 22 1.3. 41.2% Mar 74 99.1% 1.% 88.9% 9.4% 39,6 3.3 4 1.1. 33.6% Mar 8,766 98.2% 98.% 9.4% 92.% 9.1% 1,971,328 224.9 48 2.4. 4.2% Apr.%.%.%.% #DIV/! ##### Apr.%.%.%.%.% #DIV/! ##### May.%.%.%.% #DIV/! ##### May.%.%.%.%.% #DIV/! ##### Jun.%.%.%.% #DIV/! ##### Jun.%.%.%.%.% #DIV/! ##### Jul.%.%.%.% #DIV/! ##### Jul.%.%.%.%.% #DIV/! ##### Aug.%.%.%.% #DIV/! ##### Aug.%.%.%.%.% #DIV/! ##### Sep.%.%.%.% #DIV/! ##### Sep.%.%.%.%.% #DIV/! ##### Oct.%.%.%.% #DIV/! ##### Oct.%.%.%.%.% #DIV/! ##### Nov.%.%.%.% #DIV/! ##### Nov.%.%.%.%.% #DIV/! ##### Dec.%.%.%.% #DIV/! ##### Dec.%.%.%.%.% #DIV/! ##### YTD 2,13 97.6% 1.% 88.9% 92.3% 1,163,76 46.4 92 7.9. 33.6% YTD 2,281 98.8% 98.3% 9.8% 94.% 9.2%,47,314 216.6 112 2.. 4.2% 1 PMIs are preventive vehicle maintenance inspections. Link PMIs include Signals, Traction Power, LRV, Track, SCADA, and Facilities. Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) Farebox Recovery (Rolling 12 Months) 6 2 Actual performance compared to the Budget standard-st Express: >8%, Sounder: >9%, Link: >9%, Tacoma Link: >98.%. 3 Headways are scheduled intervals between trips. 4 An accident in which the operating employee(s) failed to do everything reasonable to prevent the accident. YTD Preventable accidents per 1, miles is based on a rolling 12-month period of data. 6 Farebox recovery is calculated as farebox revenues divided by total modal operating expenses based on a rolling 12-month period of data. 7 Year end target. For farebox recovery, the target reflects fare policy board minimums.