GROUP TRAVEL AGREEMENT

GROUP TRAVEL AGREEMENT This agreement is between British Airways and Iberia (hereinafter the Airlines or the Airline ) and the Agent. 1. Validity This Agreement shall become effective for all bookings made on or after August 20, 2012, (hereinafter Effective Date ) and is valid until terminated by one or both of the parties pursuant to Clause 18, with respect to all Group tickets sold by the Agent for round trip, open-jaw or one-way travel on the Airlines services or any other Airline authorized by the Airlines. As of the Effective Date this agreement supersedes all previous agreements between the parties covering the subject matter of Group travel whether written or verbal. 2. Group Bookings Each time the Agent books a particular Group under this Agreement the Airlines and the Agent shall set forth the specific Terms and Conditions of the group booking which will confirm all details pertaining to that particular Group, including the itinerary, Group size, Group name, Dates of Departure, the Net Fare, any relevant Service Fees and any other such relevant information or conditions in a separate written document, referred to hereafter as the Group Booking Confirmation or GBC, that will be essentially in the form attached as Appendix A to this agreement. The GBC, which may be in paper or electronic form as determined by the Airlines, is hereby made part of this Agreement. In the event of a conflict between the terms of this Agreement and the terms of any GBC, the terms of each specific GBC shall prevail for any particular booking. Any unspecified Terms and Conditions not outlined in this Agreement and / or the GBC are at the absolute discretion of the Airlines. The Airlines may, from time to time and at its discretion amend Terms and Conditions for specific travel or booking dates that are deemed, by the Airlines, to require different conditions. These will be notified at time of booking. 3. Definitions a. Group A Group of passengers traveling in the same cabin on the same flight in the same booking, or as determined by the Airlines, from time to time, and as stated in the most current GBC associated with the Group for which the GBC is issued. b. Net Fare The amount agreed and owed by the Agent to the Airlines after allowing a reduction or discount for Group travel off the full published fare. Unless otherwise stated for British Airways this means exclusive of applicable taxes, any airline imposed fuel surcharge, fees and other surcharges. Unless otherwise stated for Iberia this means the fare is inclusive of any fuel surcharge but exclusive of applicable taxes, fees and other surcharges. c. Deposit Amount For each Group booking the Agent agrees to remit a Deposit Amount as stipulated by the Airlines, from time to time and as stated in the most current GBC associated with the Group for which the GBC is issued. d. Date of Confirmation The date on which the Airline sends email confirmation of the Agent s acceptance of the GBC and confirmation of PNR flight segments associated with the Group. 1

e. Date of Deposit The date on or before which the Agent is required to pay the Deposit Amount per seat still confirmed. Date of Deposit will be at a time as determined by the Airlines, from time to time, and as stated in the most current GBC associated with the Group for which the GBC is issued. If Agent chooses to pay the Deposit Amount earlier than the minimum required date then that date becomes the Date of Deposit. f. Date of Full Commitment The day on or before which the Agent is required to pay the Balance for a Group booking. The balance liability constitutes Net Fare plus all applicable taxes, all fees and surcharges per ticket multiplied by the number of passengers confirmed, less any transferable Deposit Amount. Date of Full Commitment will be at a time as determined by the Airlines, from time to time, and as stated in the most current GBC associated with the Group for which the GBC is issued. g. Naming Date The day on or before which the Agent must supply the names of all passengers traveling pursuant to a Group booking and all emergency contacts, full APIS and Secure Flight details and any other such details as required by the Airlines from time to time. Naming Date will be at a time determined by the Airlines, from time to time, and as stated in the most current GBC associated with the Group for which the GBC is issued. If the Agent chooses to name earlier than minimum required date then that date becomes the Naming Date. h. Ticketing Date The date by which tickets must be issued for all passengers traveling pursuant to Group booking. Ticketing Date will be at a time as determined by the Airlines, from time to time, and as stated in the most current GBC associated with the Group for which the GBC is issued. If the Agent chooses to ticket earlier than minimum required date then that date becomes the Ticketing Date. i. Balance The amount calculated by multiplying the number of passengers making up the Group booking as at the Date of Full Commitment by the Net Fare plus all applicable taxes, fees and surcharges and less any Deposit Amount which can be transferred pursuant to conditions outlined in Clause 3b of the GBC. 4. Making Group Bookings Each time the Agent makes a particular Group booking pursuant to this Agreement, the Agent is required to make a deposit with the Airlines to secure Group space in accordance with the Date of Deposit. An amount determined in accordance with the provisions set forth herein. Payment must be made, in the form available, through the Airlines Global partner Lime Management (Worldwide) Ltd (hereinafter Lime ), which is acting as the Groups booking platform provider and administrator for the Airlines. 5. Group Booking Process and Agent Responsibility Once a Group is confirmed by the Agent, the Agent agrees, and is obligated, to follow the Terms and Conditions as set out in the most current GBC associated with the Group for which that GBC is issued. This includes, but is not limited to, completing the following to a professional standard and in a timely manner; paying the Deposit Amount in accordance with the Date of Deposit, paying the Balance in accordance with the Date of Full Commitment, name the Group passengers in accordance with and by the Naming Date, ticket by the Ticketing Date. The Agent shall be responsible for all communications with and management of the Group travelers. Neither the Airlines nor Lime shall be responsible for interfacing with the Group or its members in connection with the creation, alteration and any other activity with respect to the booking. 2

6. Late Bookings Due to the nature of such bookings, where a Group booking is made after the Date of Deposit, the Airlines may require differing Terms and Conditions and will advise such at the time of booking. 7. Group Size Adjustments or Cancellation If the Group fails to maintain minimum Group size or cancels entirely, the Airlines may retain some or all of the Deposit and Balance within the guidelines as set out in the most current GBC associated with the Group for which that GBC is issued. Both parties agree that it is difficult to determine the exact amount of lost revenue to the Airlines in the event of a Group cancellation, and that the lost revenue to the Airlines generally increases the closer the cancellation is to the scheduled departure date. Further both parties agree that the amount of money that is retained by the Airlines in the event of cancellation is not disproportionate to the amount of lost revenue. a. If the number of passengers on any Group booking falls below the required minimum seats for the applicable cabin, as outlined herein, the Net Fare offer will be withdrawn and the full published (gross) fare will apply. b. If neither the Airlines nor the Agent cancel any space held by the Agent and any un-ticketed passengers fail to show for the flight, the Agent will owe the Airlines the full Net Fare plus all applicable taxes, all fees and surcharges including airline imposed fuel and other surcharges for each such no-show. 8. Booking Changes a. Re-routing is not permitted. b. Flight / Date changes may be permitted provided the conditions in the most current GBC associated with the Group for which the GBC is issued are met and subject to availability and recalculation of fare and any applicable Lime service fees. c. Upgrades may be permitted provided the conditions in the most current GBC associated with the Group for which the GBC is issued are met and subject to availability and recalculation of fare and all taxes and surcharges. d. Downgrades may be permitted provided the conditions in the most current GBC associated with the Group for which the GBC is issued are met and subject to availability and recalculation of fare and all taxes and surcharges and any applicable Lime service fees. e. Name Corrections and Name Changes may be permitted provided the conditions in the most current GBC associated with the Group for which the GBC is issued are met. 9. Details of Booking / Ticketing a. Baggage normal baggage provisions apply. b. Group Seating the Airlines will handle group seating at their discretion and as outlined in each Airline s GBC. c. Passenger Names the legal name of each passenger (as appears on passenger s valid passport) and emergency contact names and phone numbers of all US citizens and non-us citizens are due by Naming Date. The emergency contact phone numbers for US citizens are governed by the DOT regulations found at 14 CFR Part 243. d. Refunds are at the discretion of each of the Airlines and as detailed in each Airline s GBC. e. Immigration Documents the Agent shall ensure all passengers are in possession of the necessary visa, health requirements, insurance and other required documents. The Agent will indemnify the Airlines and Lime against all claims, costs, expenses, demands and proceedings of whatever nature by virtue or as a result of the Airlines refusal to carry all passengers traveling on tickets sold under this Agreement who do not hold the appropriate or required visa, permit, authorization or other documentation required for entry into the United Kingdom or other country as appropriate. 3

f. Taxes, Fees and Surcharges the Agent shall be liable to collect all such taxes, fees and surcharges valid at the Date of Full Commitment, applicable to the route referred to in the GBC and shall reimburse the Airlines for any shortfalls in collection. Unless otherwise stated for British Airways the Nett Fares are exclusive of applicable taxes, any airline imposed fuel surcharge, fees and other surcharges. Unless otherwise stated for Iberia the Nett Fares are inclusive of any fuel surcharge but exclusive of applicable taxes, fees and other surcharges. For the Airlines the Agent will ensure that, on or before the date any Deposit Amount is taken for any group booking, the group leader or other authorized group representative is advised, in writing, that airline surcharges for the booking may increase or decrease up to the date of Balance payment. The Agent is responsible for recording that such advice has been given, and that an acknowledgement thereof is received either electronically or by writing. Further, the Agent must advise the group leader or other authorized group representative that members of the group must also be given written notice that airline surcharges may increase or decrease up to the date of Balance payment, and that group members must agree to that condition as part of their agreement with Agent to participate in the group. 10. Cancellation by the Airlines and Collection of Penalties The Airlines reserves the right to cancel any Group booking should the Agent fail to complete, by the minimum date determined, any requirements as set out here in this contract or in any valid GBC as accepted by the Agent. The Agent agrees to pay the Airlines all applicable charges and, if required, full Net Fare plus all applicable taxes, fees and surcharges for each seat cancelled. Where penalties are due, the Airlines can collect this debt using all lawful means including, without limitation, issuing a Lime invoice and / or an ADM for the full amount of the debt that is owed. 11. The Airline s Conditions of Carriage a. The Airlines reserve the right to cancel or withdraw or change the times of any of its schedule services at any given time but will endeavour, where possible and at their sole discretion, to book suitable alternative schedule flights against Group bookings which have been confirmed. In the event it is unable to do so, the Airlines will provide the Agent with a full refund of the Net Fare if Balance has been received or tickets have been issued or of any Deposit Amount held if cancellation of the service takes place prior to Balance payment / ticketing. This will be the Airlines sole liability to the Agent and the Group s sole remedy in this respect. b. Each Airline s conditions of contract, conditions of carriage, fare rules, ticket notices and tariffs for passengers and baggage (together the Airlines Conditions ) are available on request. It is understood by agreeing to the GTA the conditions of carriage are agreed by the Agent and the Agent shall undertake to inform all passengers and enforce the provisions of the same and any conditions prescribed by the appropriate civil aviation authorities at the request of and for the benefit of the Airlines. In the event of any conflict between this Agreement and the Airlines Conditions this Agreement shall prevail. c. This Agreement shall not oblige the Airlines to accept any Group booking requested by the Agent. 12. Confidentiality The Agent, Lime and the Airlines agree to keep the Terms and Conditions of this Agreement, and any data transferred pursuant to this Agreement, confidential pursuant to applicable laws and regulations (including but not limited to any applicable data protection laws) and shall not reveal them to anyone other than subsidiaries, affiliates and immunized alliance partner airlines unless required by law or as is necessary to carry out that party s obligations under this Agreement. The Airlines reserve the right to immediately terminate this Agreement to deny and or revoke any incentive due or payable if this paragraph is violated. Notwithstanding the above, all parties may disclose the existence of this Agreement, if required by subpoena to do so, but the disclosing party will promptly advise the other parties of the required disclosure prior to submission to any third party and will ensure that the disclosure is as limited as possible to comply with the subpoena. 4

13. Rebates No portion of the difference between the Net Fare paid to the Airlines and the published airfare may be passed on either directly or indirectly to any purchaser in contravention to the Department of Transportation policy. 14. Force Majeure Except for payment obligations (which may not be excused) neither the Airlines nor the Agent shall be in breach of this Agreement if there is any total or partial failure of performance of its duties and obligations occasioned by any act of God, fire, act of government or state, war, insurrection, embargo, terrorist act, prevention from or hindrance in obtaining any raw materials, energy or other supplies, labor disputes of whatever nature and any other reason beyond reasonable control of either party. 15. Limitation of Liability 16. No Waiver a. The Airlines and Lime Management (Worldwide) Ltd shall have no liability whatsoever to the Agent in contract, tort or otherwise for any special, indirect or consequential loss or damage or for any loss of profits, loss of revenue or any other form of economic loss arising out of or in connection with this agreement even if the Airlines have been put on notice that such loss would occur. b. There are no intended third party beneficiaries to this Agreement and no person (except Lime Management (Worldwide) Ltd) who is not a party to this Agreement (including without limitation any passenger, Group, agent, representative or subcontractor of either party) shall have any right to enforce any provision under this Agreement. No failure or delay on the part of any party hereto to exercise any right or remedy under this Agreement shall be construed or operate as a waiver thereof nor shall any single or partial exercise of any rights or remedy as the case may be constitute a waiver of the full rights or remedies available to the party under this Agreement. 17. Assignments The Agent may not assign any of its rights or obligations under this Agreement without the express written permission of the Airlines and any such assignment is invalid. 18. Termination a. Either party reserves the right to terminate this Agreement without penalty for any reason upon 30 days written notice to the other party. b. The Airlines have the right to terminate this Agreement upon five (5) days written notice to the Agent if the Agent fails to comply with any material term of this Agreement. Failure to pay an ADM when due constitutes a failure to comply with a material term of this Agreement. c. The Airlines have the right to terminate this Agreement upon five (5) days written notice to the Agent if the Airlines have reasonable grounds to believe that the Agent has engaged in ticketing abuse or has attempted to act in the role of consolidator (for example sell the agreed rate to individuals not connected to the Group). d. The Airlines have the right to terminate this Agreement upon five (5) days written notice to the Agent if there has been a change in ownership or control of the Agent or such a change has been publicized. e. Upon termination of this Agreement, settlement of any remuneration due to either party will be made within 120 days thereof and the Airlines shall return to the Agent any portion of, Deposit Amount that has not been used to pay Agent s debt under this Agreement and Agent shall pay the Airlines in full all amounts due through the effective date of termination. Termination shall be without prejudice to any rights, remedies or liability existing prior to termination. If the Airlines terminate this Agreement under Sections 18 (b) (c), or (d), then without prejudice to all 5

its other rights in law or equity, (a) the Airlines have the right to cancel all Group bookings under all Schedules to this Agreement without liability on the part of the Airlines and Agent shall indemnify the Airlines for all claims, proceedings or liability that may arise from such cancellation; and (b) the Airlines shall be entitled to recover its losses by any legal means, including, without limitation, retaining Deposit Amounts for all outstanding Groups and issuing an ADM to cover the Airlines loss. 19. Notice All written notices required to be given hereunder must be by email to the address set forth by the Agency hereto and to the Airlines by email to the addresses set forth below: For British Airways: info@ba-groups.com For Iberia: info@iberia-groups.com 20. Integration Clause This Agreement and all Group Booking Confirmations set forth in the schedules and issued for each Group booking made hereunder represent the entire agreement between the parties with regard to their respective obligations and understandings, commitments and representations other than fraudulent misrepresentations whether oral or written with respect to the obligations of the Agent and the Airlines regarding Group bookings. Neither party has relied upon any representation made to it by the other whether written or oral except as expressly contained herein. 21. Modification and Interpretation a. This Agreement shall not be amended, modified, varied or supplemented except in writing by the duly authorized representatives of the parties or except as provided for above, including any variations made in any GBC issued hereunder. b. If any of the terms of this Agreement shall to any extent be invalid or unenforceable, the remainder shall not be affected thereby and every other term and conditions shall be valid and enforceable to the fullest extent permitted by law. 22. Additional Provisions a. The Agent agrees that only the Agent, through its IATA location(s) as confirmed when accepting the GTA may make bookings under this Agreement. The Agent is not authorized to permit any other travel agency, sub-agent, distributor or any other person or firm to make bookings or issue tickets under this Agreement. b. Agent shall at all times maintain its appointments by and accreditation with either or both of the Airline Reporting Corporation and the International Air Transport Association as applicable and comply fully with all terms thereof. Failure to maintain valid appointment and accreditation or material non-compliance with their terms may result in immediate termination of this Agreement. c. The Agent and their personnel conduct themselves, in accordance with the highest business standards and not do or permit or omit to be done (and use reasonable endeavors to ensure that the Agent and their personnel do not do or permit or omit to be done) anything which might reflect adversely upon the business integrity or goodwill of the Airlines or any other airline authorized by the Airlines. d. The Agent may hold itself out to the public as an authorized agent for sale of the Airlines group bookings but may not in any way advertise or promote any level of Group Net Fare as available for purchase. Any advertising or promotion using the Airlines names or trademarks must be approved by the Airlines in writing in advance of publication. 6

23. Governing Law This Agreement shall be construed under the substantive laws of the state of New York without regard to its conflict of law provision. The parties agree to submit to the exclusive jurisdiction of the courts of New York, New York, USA. 24. Acceptance On-line acceptance represents confirmation of the Terms and Conditions of this Agreement. 7

Appendix A - Group Booking Confirmation 2 Park Avenue, Suite 1100 New York, NY 10016 E-mail: info@iberia-groups.com info@ba-groups.com Please find below Group Booking Confirmation for your requested itinerary: Group Booking Details: Key Dates: Agency Name: Agency Primary Contact: Booked by: Original PNR: Group Size: Group Name: Passenger Breakdown: Days to Departure: (when this was generated) Deposit: Balance: Passenger Names: Ticketing: Advanced Passenger Info: Booking PNRs: XXXXXX (This is the original PNR) Status: Created: Flight Depart date Departure airport Terminal Arrival airport Terminal Depart Arrive Cabin Total PNR Costs: Net Fare: Taxes, Fees, and Surcharges: Lime Service Fees (as applicable): Total: N.B. All infants (without seat) will be charged at 10% of the seated fare. BRITISH AIRWAYS AND IBERIA reserve the right to cancel any booking breaching the Group Booking Confirmation conditions as advised at www.ba-groups.com and www.iberia-groups.com. 8

Group Booking Confirmation: Each time the Agent books a particular Group under this Agreement, BRITISH AIRWAYS, IBERIA and the Agent shall set forth the specific Terms and Conditions of the Group which will confirm all details pertaining to that particular Group including the itinerary, Group size, Group name, Dates of departure, the Net Fare, any relevant service fees and any other such relevant information or conditions. The Group Booking Confirmation (GBC) should be read in conjunction with the Group Travel Agreement. 1. Definitions a. Group Size i. 10 or more passengers traveling Economy cabin on the same dates on the same itinerary with the same PNR. ii. 7 or more passengers traveling in Premium Economy or Business cabin on the same dates on the same itinerary with the same PNR. iii. 4 or more passengers traveling in First cabin, on the same dates, on the same itinerary with the same PNR. b. Net Fare For IBERIA the amount (inclusive of fuel surcharge) agreed and owed by the Agent exclusive of applicable taxes, fees and other surcharges. For BRITISH AIRWAYS the amount (exclusive of fuel surcharge) agreed and owed by the Agent exclusive of applicable taxes, fees and other surcharges c. Deposit Amount The Agent agrees to a Deposit Amount for Groups traveling in Economy of USD/CAD $100 per person, for Premium Economy of USD/CAD $200 per person, for Business of USD/CAD $400 per person and for First USD/CAD $800 per person. Payment can be made by Check, Bank Transfer and other payment methods as advised from time to time. For identification purposes all payments must also refer to the Group booking reference otherwise responsibility will not be accepted for unallocated payments and the potential cancelation of bookings without notice d. Date of Confirmation The date on which BRITISH AIRWAYS or IBERIA sends email confirmation of the Agent s acceptance of the GBC and confirmation of PNR flight segments and confirmed fares associated with the Group. e. Date of Deposit The date on which the Agent is required to pay BRITISH AIRWAYS or IBERIA the Deposit Amount per seat to be confirmed. Date of Deposit can be no later than 14 days after the Date of Confirmation (or no later than 45 days before departure for IBERIA only Groups with an original size of 81 or more seats). For bookings made from 44 days and before 33 days before travel the agent has until 30 days before departure to pay the Balance. For bookings made 33 days or less before travel the agent has 3 days after the Date of Confirmation or until 3 days before departure, whichever occurs first, to pay full Balance. If the Agent chooses to pay or commit to a Deposit Amount earlier than minimum required dates then that date becomes the Date of Deposit. f. Date of Full Commitment The date on which the Agent commits to pay BRITISH AIRWAYS or IBERIA the Balance for a Group booking. The balance liability constitutes Net Fare plus all imposed taxes, fees and surcharges per ticket multiplied by the number of passengers confirmed, less any transferable Deposit Amount. Date of Full Commitment can be no later than 30 days (or 45 days for IBERIA only Groups with an original size of 81 or more seats) from scheduled departure date or no later than 3 days after Date of Confirmation for late Bookings. 9

g. Naming Date The day on or before which the Agent must supply to BRITISH AIRWAYS or IBERIA the names of all passengers traveling pursuant to a Group booking and all emergency contacts, full APIS and Secure Flight details. Naming date can be no later than 30 days (or 45 days for IBERIA only Groups with an original size of 81 or more seats) from scheduled departure date. h. Ticketing Date The date by which all tickets must be issued for all passengers traveling pursuant to the Group booking. Ticketing Date can be no later than 30 days (or 45 days for IBERIA only Groups with an original size of 81 or more seats) from the scheduled departure date. i. Late Bookings A booking where the Date of Confirmation is within 30 days of scheduled departure date (or 45 days for Groups on IBERIA with an original size of 81 or more seats) will require the Balance paid within 3 days of the Date of Confirmation. j. Balance 2. Deposit Amount The amount calculated by multiplying the number of passengers making up the Group booking as at the Date of Full Commitment by the Net Fare plus all applicable taxes and fees and less any Deposit Amount which can be transferred pursuant to conditions outlined in Clause 3b of the Group Travel Agreement. Payment can be made by Check, Bank Transfers and other payment methods as advised from time to time. For identification purposes all payments must also refer to the Group booking reference otherwise responsibility will not be accepted for unallocated payments and the potential cancelation of bookings without notice. Every time the Agent makes a particular Group booking pursuant to this Agreement, the Agent is required to make a deposit to secure Group space. For each Group requested in an amount determined in accordance with the provisions set forth herein or otherwise agreed in writing, from time to time. Payment must be made in the form available through BRITISH AIRWAYS and IBERIA Global partner Lime Management Worldwide Ltd (hereinafter Lime ). The Deposit must be received by Lime within 14 days of Date of Confirmation (or earlier for Late Bookings) or the Group booking may be cancelled without referral. 3. Group Size Adjustments or Cancelations If the Group fails to maintain minimum Group size or cancels entirely, BRITISH AIRWAYS or IBERIA will retain the Deposit Amount within the following guidelines. Both parties agree that it is difficult to determine the exact amount of lost revenue to BRITISH AIRWAYS or IBERIA in the event of a Group cancelation, and that the lost revenue generally increases the closer the cancelation is to the scheduled departure date. Further both parties agree that the amount of the Deposit Amount that is retained by BRITISH AIRWAYS or IBERIA in the event of a cancelation is not disproportionate to the amount of lost revenue. Outbound departure date determines Group size adjustment, space reduction and cancelation fees. a. Prior to Date of Deposit Agent may reduce Group space without restriction or cancel entire booking without penalty. b. Between Date of Deposit and before 90 days before departure (or before 120 days before departure for IBERIA only Groups with an original size of 81 or more seats) the Agent may reduce Group space without restriction or cancel entire booking without penalty. c. From 90 days and before date of Full Commitment (or from 120 days for IBERIA only Groups with an original size of 81 or more seats) 20% cancelation is allowed. If take-up falls below 80% the Agent becomes liable for the Deposit Amount for each passenger cancelled below 80% only. For clarity cancelation and reduction calculations will be rounded up to the nearest whole number passenger. Full cancelation of the group incurs 100% loss of all Deposit Amounts. 10

d. At Date of Full Commitment the Agent agrees to pay BRITISH AIRWAYS or IBERIA the Balance for all remaining confirmed seats. The Agent agrees to pay BRITISH AIRWAYS or IBERIA the full Net Fare plus all applicable taxes and fees for each seat cancelled post Date of Full Commitment. e. At Naming Date the Agent agrees to provide all names and required information, as specified by BRITISH AIRWAYS or IBERIA. BRITISH AIRWAYS or IBERIA reserves the right to cancel any seats, for which names and required information, have not been provided without further notice to the Agent. f. No Shows if neither BRITISH AIRWAYS or IBERIA nor the Agent cancel any space held by the Agent and any un-ticketed passengers fail to show for the flight, the Agent will owe BRITISH AIRWAYS or IBERIA the full Net Fare plus all applicable taxes and fees and surcharges for each such no show. g. Group Size if the number of passengers on any Group booking falls below the required minimum seats for the applicable cabin, as outlined herein, the Net Fare offer will be withdrawn and the full published (gross) fare will apply. h. Collection of Penalties where penalties are due, BRITISH AIRWAYS or IBERIA can collect this debt using all lawful means including, without limitation, issuing a Lime invoice and / or an ADM for the full amount of the debt that is owed. 4. Booking Changes a. Re-routing is not permitted at any time. b. Flight / Date Changes may be permitted provided the conditions set forth in this section are met and subject to availability and recalculation of fare. i. Permitted prior to Date of Deposit. ii. Permitted post Date of Deposit and before Date of Full Commitment (or before 120 days for IBERIA only Groups with an original size of 81 or more seats an additional fee of USD/CAD $120 including any applicable Lime admin fee) before date of departure. iii. On or after Date of Full Commitment (or on or after 120 days for IBERIA only Groups with an original size of 81 or more seats) an additional fee of USD/CAD $170 including any applicable Lime admin fee. c. Upgrades may be permitted provided the conditions set forth in this section are met and subject to availability and recalculation of fare and taxes. d. Downgrades are permitted prior to ticketing subject to availability and recalculation of fare and taxes. Maximum 50% of the group. e. Name Corrections and Name Changes may be permitted provided the conditions set forth in this section are met. May only be made for bookings that are exclusively for BRITISH AIRWAYS or IBERIA operated flights. i. Pre-ticketing. Unlimited and without penalty. ii. Post ticketing and prior to 3 days before departure one free per passenger. Further changes at an additional fee of USD/CAD $170 including any applicable Lime admin fee. iii. No change permitted on or after 3 days before departure. f. Schedule changes flight timings may change from the point at which the Group is booked and the date of travel. The Airlines do not guarantee the flight times and reserves the right to amend schedules or, on very rare occasions, cancel services. All confirmed bookings will be notified accordingly. If a schedule change is significant then the Agent may choose to cancel the Group booking without penalty and all payments received will be refunded in full. 11

If a service is cancelled, the Airlines will use their reasonable endeavours and at its sole discretion to assist the Agent and book on other services subject to availability and the payment of any difference in fare. Or the Agent may choose to accept the cancelation and all payments received will be refunded in full. 5. Details of Booking / Ticketing a. Baggage: Normal baggage provisions apply. b. Group Seating: BRITISH AIRWAYS and IBERIA will endeavor to assign seats, upon request, together in a block but there is no guarantee that there will be block seating for the Group. In the event block seating is not available, seat assignment may only be made at airport check-in. c. Passenger Names, Advance Passenger Information and Secure Flight Information: The legal name of each passenger (as appears on passenger s valid passport) and emergency contact names and phone numbers of all US citizens and non-us citizens are due by Naming Date, as well as any Advance Passenger Information and Secure Flight information as necessitated by regulation or otherwise. The emergency contact phone numbers for US citizens are governed by the DOT regulations found at 14 CFR Part 243. d. Refunds: No refunds will be permitted for unused tickets on both BRITISH AIRWAYS and IBERIA, except in the case of illness requiring hospitalization, or death of the passenger or immediate family member pre travel only. Proper documentation to certify hospitalization or death will be required in order to authorize any such refund according to the Airlines normal policies and procedures. An immediate family member is defined as: spouse (including Common Law and Civil Partner), children, adopted children, parents, siblings (including step or half siblings), grandparents, grandchildren, parents-in-law, siblings-in-law or children-in-law. In the case of hospitalization pre-travel (and death or illness mid-travel) the Airline will allow to rebook and extend the travel. Otherwise the passenger should contact their travel insurance. e. Immigration Documents: The Agent shall ensure all passengers are in possession of the necessary visa, health requirements, insurance and other required documents. The Agent will indemnify BRITISH AIRWAYS or IBERIA against all claims, costs, expenses, demands and proceedings of whatever nature by virtue or as a result of BRITISH AIRWAYS or IBERIA s refusal to carry all passengers travelling on tickets sold under this Agreement who do not hold the appropriate or required visa, permit, authorization or other documentation required for entry into the countries to be visited. f. Taxes, Fees and Surcharges: All applicable taxes and fees and surcharges that may be imposed by BRITISH AIRWAYS or IBERIA in response to market conditions and when notified, Lime s services fees. The Agent shall be liable to collect all taxes, fees and surcharges valid at the Date of Full Commitment, applicable to the route referred to in the GBC and shall reimburse BRITISH AIRWAYS or IBERIA for any shortfalls in collection. We accept the Terms and Conditions as set forth above, in the Group Booking Confirmation and in the Group Travel Agreement and authorize you to execute any industry procedure or legal process to recover fees and/or penalties due to BRITISH AIRWAYS or IBERIA. 12