YOUR GUIDE TO SELLING family cruise holidays.
FAMILY CRUISING WITH AWARD-WINNING FAMILY HOLIDAYS. HERE S WHY YOUR GUESTS WILL LOVE ROYAL CARIBBEAN INTERNATIONAL. A FAMILY CRUISE WITH ROYAL CARIBBEAN. Travel agents have recently voted us the number one cruise line for both families with young children, and families with teens! On top of that, 9 out 10 of our guests would recommend us to a friend. So here are just a few reasons why Royal Caribbean cruises are so highly-recommended for families. 2 WELCOME ACTIVITIES We offer something for everyone, no matter what their age face-painting, story-time, science experiments, breakfast with Shrek, fashion design with Barbie, karaoke, exclusive spaces for teens-only with DJ mixing decks, and loads, loads more. DINING Where do we start? Customers can dine in the fantastic Main Dining Room as well as a selection of cafés, compliments of Royal Caribbean. And if they feel like something special, there s a massive range of speciality dining encompassing world-cuisine and casual options. FAMILY FAVOURITES We re working with world-famous brands like DreamWorks, Barbie, Universal Studios Resorts, Fisher Price and Crayola, to make our onboard experience second to none for families.. KIDS CLUBS Whether your customers kids are 6 months or 17 years, or any age in-between, they ll find a dedicated youth facility to suit them. PARENTS Let s not forget parents! While kids are away having fun, they ll find lots to do. By taking advantage of our Sitters at Sea service, your customers can make the most of their holiday. ROOMS Thanks to the variety of stateroom options we offer, we can meet the needs of any family. From spacious accommodation for four to suites for 16, we have the perfect choice for your customer and their family, whether it s big or small. ROYAL MUMS & DADS There s nothing more valuable than first-hand advice, which is why we ve set up the Royal Mums and Dads advice line. Our resident family cruise experts are on hand to give your customers in-depth info on family cruising with Royal Caribbean, and give honest answers to any query.
4 DISCOVER A NEW DESTINATION EVERY DAY. For adventure, a laid-back day or exploring all the must-sees of a destination, we have the shore excursion to suit, and the kids are guaranteed to have a ball! Here are just a few examples of the amazing days your customers can experience with Royal Caribbean : Snorkelling adventures in the Mediterranean Tread in the footsteps of gladiators at the Colosseum River rafting in the Spanish countryside Racing behind your own pack of dogs in Alaska LIFE ONBOARD ACTIVITIES FOR ALL THE FAMILY ACTIVITIES FOR ALL THE FAMILY. Explore the Caribbean in a submarine See the stunning sights of Venice by canal Enjoy a day on the beach in Villefranche We were recently voted the number one cruise line for families with younger kids and teens. And our kids clubs are one of the main reasons why! All our staff are experienced and professionally trained, so your customers can be sure their children are in safe hands. ADVENTURE OCEAN FOR KIDS When kids sign up to Adventure Ocean they ll be divided into one of three age groups, with activities and games tailored especially for each. And even better, it s all included in the price of our cruises. We re open all day to make it convenient for your customers; At sea 9am 5pm, 7pm 10pm In port 30 mins before the first shore excursion 5pm, 7pm 10pm AQUANAUTS (3 5 YEARS OLD) Finger painting Here come the Dinosaurs Music activities Fun on the Farm EXPLORERS (6 8 YEARS OLD) Pirate night Backstage tour Pyjama night Carnival games VOYAGERS (9 11 YEARS OLD) Karaoke Sports tournaments Pool parties Scavenger hunts THE BARBIE PREMIUM EXPERIENCE A totally fab, exclusively Royal experience! The Barbie Premium Experience is a unique chance for girls to enjoy exclusive themed activities throughout the duration of their cruise, from a dance class to an invitation-only tea party. 249 per child on sailings of 5 nights or longer. Learn more at RoyalCaribbean.co.uk/Barbie. ROYAL BABIES AND TOTS NURSERIES Only available on selected ships For children 6 36 months old, with Royal Babies from 6 18 months, and Royal Tots from 18 36 months Childcare drop-off options from $6 per hour ($8 per hour 6pm midnight) GROUP SITTING AND IN-STATEROOM BABY-SITTING SERVICES Late Night Party Zone group sitting is available from 10pm to 2am in Adventure Ocean. The cost for this service is $7 per hour per child, for kids aged three and over. Our Sitters at Sea programme is available through the Guest Relations Desk and must be booked at least 24 hours in advance. Babysitting service for children one year old and over Parents will be given a log of the child s time with the babysitter There is a two-hour minimum requirement One or two children in the same family: $8 per hour, OR three children in the same family: $10 per hour TEEN PROGRAMMES Teenagers will love our teen-only spaces, open until 1am. AGE 12-14 Sports tournaments Pool parties Karaoke and dance parties Video games Nintendo Wii activities AGE 15-17 Pool parties DJ training Nintendo Wii games like Guitar Hero Mixology classes Beginners guitar lessons
TASTY TREATS FOR ALL AGES. PLAY OUR NEW IPAD APP 6 When it comes to dining with Royal Caribbean, there s so much variety! From light snacks, to proper sit down meals and everything from Asian to American cuisine, every customer is certain to find a favourite place to eat onboard. What s more, the mixture of complimentary and speciality dining means there s an option to suit every budget too. MY FAMILY TIME DINING We do family dining properly here at Royal Caribbean. Kids get served as quickly as possible, then Adventure Ocean Kids Club staff come to whisk them away for an evening of fun and games. That gives mum and dad the opportunity to finish their meal at their own pace and enjoy some time alone! Available on the 6pm seating in the main dining room, Adventure Ocean staff collect kids at 6:45pm. Complimentary. FAMILIES LOVE Johnny Rockets This all-american diner transports guests back to the 1950s with marvellous milkshakes and huge Hamburgers, this venue gets the thumbs up from guests of all ages! $4.95pp. PENGUIN AHOY! PLAY OUR NEW GAME Cupcake Cupboard There s a huge choice of imaginatively flavoured cupcakes from bubble gum to red velvet! For kids who love to cook, cupcake decorating classes onboard are fun for all the family. Kids $15, adults $22. Character Breakfasts Our partnership with DreamWorks brings film-fun to every day onboard even at mealtimes! Breakfast in the Main Dining Room is made extra exciting when it s accompanied with a hug from famous film characters. There is no charge for this fun extra! Complimentary. Lunch & Play for kids age 3-11 On days at sea, kids are served a nutritious meal with their new friends in the middle of the day. Parents can pre-select their child s lunchbox, Lunch & Play runs from 12 noon til 2pm. $7.95 per child. Soda packages for kids age 3-17 Get unlimited soda for your kids at all lounges, bars and restaurants onboard. $6.95 per child per day. Mr Whippy ice cream unlimited ice cream, to cool down families at the H2O Zone SM. Complimentary. An adventurous little penguin sneaks on to one of our ships, and is chased around all the exciting onboard experiences by the captain and crew! Our new app is so much fun for mums, dads and kids and you! How about recommending it to any mums and dads in your store to help keep the kids entertained and amused while you talk shop? Download the app now on itunes, search for Penguin Ahoy. BE A FAMILY CRUISING EXPERT There s so much for families to do onboard a Royal Caribbean cruise, it s impossible to cram it all in here! So we ve created a brand new course on Cruising for Excellence Online, giving you lots of helpful information on how to sell to families. We ve got loads of handy top tips to encourage your customers to take a family cruise, from handling objections and misconceptions to showing customers exactly how Royal Caribbean cruises can tick more boxes on their holiday wish list! Visit cruisingpower.co.uk for our awardwinning training, fun interactive games and videos today.
CRUISE ADVICE FROM THE EXPERTS. 8 At Royal Caribbean International we know first-hand how much fun families can have on our cruises. In fact, we re so passionate about the service we provide to families that we ve created a dedicated advice line for parents to find out everything they need to know about bringing their family on a Royal Caribbean holiday. It s staffed exclusively by parents who have travelled with their family on a Royal Caribbean cruise before we can t think of anyone better to give great, impartial advice and tell customers about their own experiences onboard. They re also there to answer any questions you or your customers might have whether it s about health and safety or onboard services, or you re keen to know their top tips for cruising with kids. CRUISE ADVICE FROM THE EXPERTS TURNING IMAGINARY FRIENDS INTO BEST FRIENDS. Customers can be forgiven for thinking they re dreaming on any Royal Caribbean cruise, but when you add the spectacular DreamWorks Experience, life onboard really does seem like a fantasy! After all, how often do people come face-to-face with their favourite film characters? Prepare guests old and young for their own unforgettable onboard adventure featuring characters such as Shrek, Po the Kung-Fu Panda and many more. TOP TIPS SET SAIL WITH YOUR FAVOURITE CHARACTERS Another Royal Caribbean exclusive! Guests can meet and have photos taken with favourite DreamWorks Animation characters like Madagascar s Alex and the Penguins, Shrek and Fiona and others. CHARACTER MEALS These are a very popular family activity, and we guarantee everyone will come away with a huge grin on their face. DREAMWORKS PARADES This is something your customers won t want to miss the Boardwalk comes alive with a carnival atmosphere, and kids can join in with their favourite songs and all the excitement! ENJOY THE MOVIES We screen the latest DreamWorks films onboard on the day of their release, so your customers could be amongst the first to see the latest animated blockbuster! Of course we also screen DreamWorks classics, providing guests with the option to watch them from the comfort of their stateroom. 3D FILMS We ve added brand new 3D cinemas to selected ships, making the magic even more amazing! Some of our Royal Mums & Dads top tips for cruising with the kids: Always sign the children up for Adventure Ocean at the start of the cruise, even if they re not sure if they want to go to begin with Before you go, get the kids involved with all the activities that can be done onboard, so that they will have an idea of what interests them most before they arrive Use our handy Cruise Compass daily newsletter to find out about everything that s happening onboard the next day Madagascar, Kung Fu Panda, Shrek and all related properties TM and 2013. DreamWorks Animation L.L.C. Call 0844 417 0201 between 9.30am and 2.30pm every weekday to talk to our Royal Mums and Dads.
A HUGE RANGE OF AMAZING ACTIVITIES ALL INCLUDED. As soon as they step onboard, your customers will see just how wow-making our cruises are. And the really great news is that almost everything can be enjoyed at no extra cost. For instance, our state-of-the-art fitness centre, entertainment for adults and children, fantastic food, and so much more besides. IN FACT, ALL THIS IS INCLUDED IN THE HOLIDAY: All meals * Adventure Ocean kids club FlowRider The DreamWorks Experience Ice skating rink Theatre shows Mini golf course All-you-can-eat ice cream Rock wall Pools Ice spectaculars Whirlpools Nightclub Boxing ring En suite bathroom Cinema/screening room Golf simulator Dance classes Running/jogging track Steam room Enrichment programme lectures Chapel Live music Comedy shows Art auctions 24 hour snacks Gaming lessons Sports Court Sauna Fitness Centre Centrum In-line skating track Library Solarium Teen disco Viking Crown Lounge Room service ** Parades H2O Zone SM Quizzes Table tennis Pool towels Cooking demonstrations Bingo Tea/filter coffee Karaoke Art Gallery Selected soft drinks DON T TAKE OUR WORD FOR IT... We recently invited some of the UK s top travel-blogging parents and their kids onboard Independence of the Seas for a day of family fun. Among them was brand ambassador and Olympic medallist Sally Gunnell with her three children. Here are some of the great things our guests had to say about Royal Caribbean One thing that families really enjoy and I hear it over and over again is that Royal Caribbean cruises appeal to everybody. Whether you re somebody who enjoys sitting around in the sun or whether you re somebody who likes to go sightseeing or you want to be really active and sporty there is something for absolutely everybody. Royal Caribbean have really hit the nail on the head when getting families involved, and they re geared up to looking after younger generations. Tanya Barrow (Blog: Mummy Barrow) It s pretty much a family ship in summer! Captain Teo Strazicic, Independence of the Seas There s so much to do, and you never get bored there s always something going on. Finlay Gunnell 10 DON T TAKE OUR WORD FOR IT RECOMMENDED BY FAMILIES FOR EXAMPLE, A FAMILY OF FOUR COULD ENJOY ALL THIS AND MORE INCLUDED IN THE PRICE OF THEIR CRUISE. SALLY GUNNELL BLIPP THIS PAGE! TO WATCH NOW. ICE SHOWS 212 PER SHOW THEATRE 212 PER SHOW FIND OUT WHY SALLY GUNNELL AND OTHER MUMS RECOMMEND US Download the Blippar app for FREE from your Apple or Android App Store or from blippar.com/download CRUISE COMPASS DINING 130 PER DAY FLOWRIDER 90 PER HOUR Activities vary by ship. *Main dining and Windjammer Café included a supplementary fee is charged at other dining venues. **There is a small charge for this service after midnight Cost of onboard activites based on average equivalent land-based prices.. The Cruise Compass newsletter is our way of letting guests know exactly what s happening when onboard, helping them plan their day perfectly! We deliver a copy to every stateroom every evening so guests can plan the following day it really is an essential way to keep track of all the amazing events and activities happening onboard. Help your customers create their ideal onboard experience tell them to look out for this amazingly handy tool!
THE SEARCH IS ON. DOES YOUR FAMILY HAVE WHAT IT TAKES? We re looking for a holiday-loving, fun seeking family to become our very own Royal Family. GREAT PRIZES INCLUDE: Royal Caribbean cruise over half term Invite to the launch of our spectacular new ship, Quantum of the Seas More amazing, fun-filled and exclusive events! To apply, your family can have up to five members, and must include one child under 18. And your family must be available to attend thrilling events throughout 2014. Do you have what it takes? Apply before 13 October 2013. Find out more at facebook.com/rcltravelagents. CRUISINGPOWER.CO.UK Blipp this page for more fun ways to enter the competition. Download the Blippar app for FREE from your Apple or Android App Store or at blippar.com/download DOWNLOAD BLIPPAR APP FIT THIS FLYER ON THE SCREEN HOLD TIGHT AND WATCH IT COME TO LIFE!