2017 UNIVERSITY OF SWAZILAND Cnsultancy & Training Centre Prfile Directr- Ms. Zanele S. Dlamini, Cnsultancy & Training Centre (CTC) P/B 4 Kwaluseni M201, Swaziland, Tel: (+268) 2517 0049 r 2517 0286 Fax: (+268) 2518 6126 Email: ctcdir@uniswa.sz Website: www.uniswa.sz CONSULTANCY AND TRAINING CENTRE University f Swaziland 4/3/2017
UNISWA Cnsultancy & Training Centre (CTC) - Prfile BACKGROUND: Cnsultancy and Training Centre (CTC) at the University f Swaziland (UNISWA) is the cnsultancy and training centre based upn business principles, serving and facilitating all UNISWA faculties. CTC was established by the University Cuncil n 1 June 2000. The main bjective f CTC is t design and/r carry ut the fllwing activities: Cntract research Client-driven cnsultancy and training Prfessinal shrt curses Training needs assessment fr clients Frmulatin f human develpment plans Client-driven wrkshps and seminars Feasibility studies Training materials develpment and publishing Custmer tailred curses fr entrepreneurship and self-emplyment Crprate gvernance Strategic planning and human resurce management Leadership and basic management Ecnmic and scial surveys and; Infrmatin and Cmmunicatin Technlgy develpment amng a few CTC s is aimed at satisfying the cnsultancy, cntract research and training needs f Swazi cmpanies and rganizatins in a practice riented way. Its cre activity is knwledge transfer, dealing with all aspects f sciety t serve the Swazi sciety and beynd, given UNISWA s accumulated knwledge and expertise. CTC s establishment is fcused n develping UNISWA s cmmercial utreach functins, taken int accunt its missin: T cntribute t the develpment f Swaziland by prviding quality skills training and cnsultancy services t gvernment, nn-gvernmental rganizatins, develpment partners, institutins, parastatal rganizatins, private sectr cmpanies and individuals. 1 P a g e
VISION T prvide quality cnsultancy and training services in Swaziland and beynd. MISSION T cntribute t the develpment f Swaziland by prviding quality skills training and cnsultancy services t gvernment, develpment partners, nn-gvernmental rganizatins, parastatal rganizatins, private sectr cmpanies and individuals. CORE VALUES Ethics Cmmitment Cnfidentiality Value fr mney Strategic partnerships Clientele satisfactin OBJECTIVES i. Meet cnsultancy and training needs f clients. ii. Initiate and enhance strnger linkages between UNISWA, gvernment, nn-gvernmental rganizatins, and parastatal rganizatins, private sectr and individuals. iii. iv. Prvide an pprtunity fr UNISWA staff and clients t interact, netwrk and share skills, knwledge and experience. Generate incme with a view t augmenting the financial resurces f UNISWA. v. Prvide an pprtunity fr staff t enhance their expertise by integrating thery and practice. vi. vii. viii. Prvide a data base fr the pl f prfessinal expertise. Prvide tp quality cnsultancy and training services t satisfy clients. Develp a flexible actin riented culture. 2 P a g e
ix. Cnduct shrt term training curses including custmized curses. EXPERIENCE IN CONSULTANCY & TRAINING SERVICES AS A CENTRE Natinal Gvernance Assessment Prject September 2002 cmmissined by the Cmmissin fr Africa (ECA). Natinal Skills Survey, including a stakehlder wrkshp 2002-2003 cmmissined by the Ministry f Public Service and Infrmatin. Service Delivery Survey 2003 cntracted tender by the Ministry f Public Service and Infrmatin thrugh (PSMP). Natinal Health Survey cmmissined by Wrld Health Organizatin (WHO) 2002-2003. NERCHA Cmmunicatin Strategy: Situatin analysis nly 2004. HIV/AIDS and Culture Study cmmissined by United Natins Develpment Prgramme (UNDP), 2002-2003. ACCA Centre: training f candidates enrlled in ACCA prgramme frm 2001-2005. Family Health Internatinal (FHI) Prject: Mnitring and Evaluatin f Bristl Myers Squibb Prgramme n HIV/AIDS and Anti-retrviral drugs 2004-2006. SPTC Management Skills Prject, training f supervisrs n management. Capitatin Prject cmmissined by the Ministry f Educatin & Training, halted. Needs assessment fr the establishment f Swazi bank, Siphfaneni branch, 2007. Mbabane City Cuncil Recrd Management System Develpment, cmmissined by Mbabane City Cuncil, Swaziland. Develpment Practice Prject cmmissined by the Crdinating Assembly f Nn- Gvernmental Organizatins (CANGO). 3 P a g e
Capacity Building and HIV/AIDS Mainstreaming, cmmissined by United Natins Develpment Prgramme (UNDP), 2010 Ec-water Market Survey, Swaziland Water Services Crpratin (SWSC), March 2012. Shrt curse in Hrticulture Crps Prductins and Appraches t Rural Develpment and Extensin, cmmissined by Internatinal Relief Develpment (IRD) January-February 2012. Prject Evaluatin, Internatinal Relief Develpment (IRD). Strengthening Natinal and Lcal Gvernance Institutins fr effective service delivery, funded by United Natins Develpment Prgramme (UNDP) 2011/2012 Strategic Plan Wrkshp, Tisuka TakaNgwane, 2012 Netwrking Academy: CISCO Systems nging t date 2013 Mndeléz Junir Management Prgram, 12 April-12 July 2013 Organizatinal Develpment Training fr Yuth Service & Yuth Led Organizatins, cmmissined by Lusweti & UNFPA at Lugg Sun Htel 13-17 May 2013 Crprate Gvernance & Financial Management Refresher Training fr SNPF Bard f Directrs & Management, Aventura Resrts, Badplaas Suth Africa 27-28 May 2013 Organizatinal Develpment Training fr Yuth Clubs & Assciatins Chairpersns, cmmissined by Lusweti & UNFPA at Glden Guest Huse, Nhlangan 17-19 June 2013 Cnsultancy services fr the Develpment f a Gender, HIV and Gender Based Vilence Supplement t the HIV Preventin Tlkit cmmissined by Lusweti & UNFPA June-July 2013 Develpment f Swaziland Natinal Yuth Cuncil (SNYC) Strategic Plan, Organizatinal structure and perfrmance cntracts fr key persnnel cmmissined by SNYC Bard, August 2013 cntract nt renewed. Data cllectin, Analysis and Interpretatin and Cnducting surveys Training Wrkshp cmmissined by UNFPA 8-9 August, 2013 4 P a g e
Cmpilatin f a Reprt n the Land Questin cmmissined by Swaziland Brder Restratin Cmmittee August-September 2013 In-depth Analysis f Husehld Survey & Training t prduce Plicy Briefs cmmissined by UNFPA August-Octber 2013 Develpment f the Plice Health Plicy & Strategic Plan 2013-2018 cmmissined by Ryal Swaziland Plice Services (RSPS) Octber 2013- March 2014 Technical Supprt fr Natinal Ecnmist n macrecnmic plicies and trends and relevant linkages t United Natins Develpment Prgrammes. Cmmissined by UNDP 4 Nvember- 31 December 2013 Business Start-up Training Wrkshp fr Matsapha Yuth Small and Medium Entrepreneurs (SMMEs) at Matsapha Municipality Cuncil, crdinated by the Entreprenuership Business Develpment Centre (EBDC) 24-28 March 2014. Sensitizatin Wrkshp n Persnal Finance Management fr LUSIP and KDDP Executives and membership cmmissined by Micr- Finance Unit (MFU) Esibayeni Ldge, Matsapha 24-27 March 2014. Basic Training n Wrd, Excel, Pwerpint and Outlk cmmissined and facilitated by Crability Swaziland 25-27 March 2014. Supervisry Develpment Prgram Training fr Swaziland Electricity Cmpany (SEC) cmmissined by SEC 13-19 July 2014 Retirement Preparedness Training fr University f Swaziland Staff at the Main Cnference Rm, UNISWA Kwaluseni 21 st August 2014 Change Management Training fr Municipal Cuncil f Manzini (MCM) Cuncilrs, Senir Management, Management, Prfessinal and Supprt Staff cmmissined by MCM 16 th -25 th Nvember 2014. Negtiatin team n negtiatin skills training fr Municipal Cuncil f Manzini management cmmissined by MCM 7 th Nvember 2014. 5 P a g e
Basic Accumulatin and Interpretatin f Financial Infrmatin Training, IDE Lecture Theatre Kwaluseni Campus cmmissined by SWADE, Training 19 th -23 rd January 2015 Retirement Preparedness Training fr University f Swaziland Staff, New Wing Refectry 25 th February 2015 Refresher Training n Perfrmance Management System (PMS) fr Swaziland Natinal Prvident Fund (SNPF) Staff, at SEC Lecture Rm cmmissined by SNPF Management 23 rd -28 th March 2015. Refresher Training n Strategic Plan Develpment fr UNISWA Strategic Plan Drafting Team, Library Cnference Rm 8 th April 2015 Develpment f Swaziland Natinal Sprt and Recreatin Cuncil Strategic Plan 2015-2018, including Stakehlder Cnsultatin Meeting, March June 2015 Change Management Training fr Swaziland Natinal Prvident Fund (Lidlelantfngeni) Change Champins Happy Valley Htel Ezulwini 2-3 May 2015 Change Management Training fr Municipal Cuncil f Manzini Change Champins Happy Valley Htel Ezulwini 3-4 June 2015 Supervisry Develpment and Management Prgramme, facilitated by University f Swaziland Cnsultancy and Training Centre at SEC Lecture Rm 2 Manzini Head Office 13 June - 19 July 2015 Impact Assessment Survey f FINCORP services and prducts since inceptin, research cnducted by University f Swaziland Cnsultancy & Training Centre February 2014- August 2015 Internatinal Balanced Screcard Certificatin Master Class, fr Private Sectr Organisatins facilitated by Balanced Screcard Institute- Eurpe Middle East Africa (EMEA) Happy Valley Htel Ezulwini. 7-9 July 2015 Internatinal Balanced Screcard Certificatin Master Class, fr UNISWA Management, Deans and Directr and the Private Sectr facilitated by Balanced Screcard Institute- Eurpe Middle East Africa (EMEA) Ryal Villas Zulwini. 1-2 Octber 2015. Internatinal Balanced Screcard Certificatin Master Class, fr Senir Gvernment fficials facilitated by Balanced Screcard Institute- Eurpe Middle East Africa (EMEA) Happy Valley Htel Ezulwini. 6 P a g e
Emtinal Intelligence and Leadership Training fr Swaziland Pst & Telecmmunicatin Crpratin Managers facilitated by UNISWA CTC at SPTC SCOT Training Centre 28-30 Octber 2015. Training f the Municipal Cuncil f Manzini Negtiatin Team n Negtiatin Skills fr Municipal Cuncil facilitated by Cnsultancy and Training Centre (CTC) f Manzini 7 th Nvember 2015. MTN Early Talent Develpment Prgram Umtsentse Graduate in Training (GIT) Partnership between University f Swaziland and MTN Swaziland facilitated by Cnsultancy and Training Centre (CTC). Supervisry Develpment Prgram fr Swaziland Electricity Cmpany Managers and Supervisrs facilitated by Cnsultancy and Training Centre (CTC) 3 rd July 2015-28 th August 2015 plus three mnths practical sessins in the wrkplace. Curses ffered included- effective cmmunicatin, perfrmance management, finance fr nn-finance managers, stress management and emplyee relatins and industrial relatins. Enterprise Risk Management & Business Cntinuity Management fr SPPRA Senir Managers facilitated by Cnsultancy and Training Centre (CTC) at Ryal Swazi Sun Htel 9-11 March 2016. Awarded a tender fr the Develpment f a Natinal Aviatin Plicy and Regulatins fr Air Transprt Services facilitated by Cnsultancy and Training Centre (CTC)funded by COMESA and crdinated by SWACAA Octber -Nvember 2016. Leadership and Change Management Training fr Jubukweni Business Cmmunity cmmissined by Micr finance Unit (MFU) Bethel curt 10-11 February 2016 Prvisin f Rappartire services fr the prductin f the Natinal Transprt Dialgue themed Sustainable Crss Brder trade fr reginal Ecnmic Integratin held at the Ryal Swazi Sun Cnventin Centre 24-25 February 2016. Health Services Management Training fr Ministry f Health Senir Administratrs cfacilitated by Afya Health Management Assciates (AHMA) and Cnsultancy and Training Centre (CTC) 15-18 March 2016. Understanding Leadership and the Rle f a Leader fr Federatin f Swaziland Emplyees & Chamber f Cmmerce Member cmpanies Cnsultancy and Training Centre (CTC) 22-23 March 2016. 7 P a g e
Supervisry Develpment Prgram in Aviatin, fr Swaziland Civil Aviatin Authrity (SWACAA) Emplyees 16 facilitated by Cnsultancy and Training Centre (CTC) 3 rd June 2016-23 August 2016. Curses ffered included- effective cmmunicatin, prject planning and management, perfrmance management, finance fr nn-finance managers, stress management and emplyee relatins and industrial relatins Supervisry Develpment Prgram fr Malma Clliery Limited Senir Managers facilitated by Cnsultancy and Training Centre (CTC) 9 September 5 Nvember 2016 Awarded a tender fr Pst Lan Basic Business Management Training and the Develpment f Mentring and Caching f Small and Medium Entrepreneurs in Swaziland (Pilt Prject) funded by IFAD and crdinated by the Micr Finance unit (MFU) September t Nvember 2016. Develpment f a Natinal Aviatin Plicy and Regulatins cmmissined by the Ministry f Cmmerce Industry and Trade fr Swaziland Civil Aviatin Authrity (SWACAA) September-16 December 2016. Pst Lan Basic Business Training fr Small and Medium Entrepreneurs n prject management, planning, budgeting, business leadership, taxatin, human resurces and cmpliance: (Grup I) 4 th -6 th Octber 2016 Muntain Inn Htel and (Grup II) 11 th -12 th Octber 2016 Esibayeni Ldge Matsapha. Custmer Care Training fr 60 emplyees f TRENCOR Investments with franchise frm Futis, Shamrck Butchery and Trencr Warehuse, facilitated by the Cnsultancy and Training Centre (CTC) 13 th Octber-19 th Octber 2016. Custmer Excellency Training fr Swaziland Pst and Tele-Cmmunicatins Crpratin (SPTC) Supervisrs at SPTC Training Centre, Mbabane 6 th -9 th February 2017. Micr Finance Unit Pst-Lan Business Management Training, Mentring and Caching Stakehlder Reprt Presentatin, Exp and Certificatin, Happy Valley Htel 28 th March 2017 Basic Leadership and Management Certificate Training, 15 th 17 th May 2017 UNISWA Kwaluseni Campus Institute f Distance Educatin (IDE) Seminar Rm Marketing and Sales Management Certificate Training 12 th 16 th June 2017 UNISWA Kwaluseni Campus Institute f Distance Educatin (IDE) Seminar Rm 8 P a g e