WELCOME ONLINE INFORMATION SESSION

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WELCOME ONLINE INFORMATION SESSION Management Certificate in Strategic Management August 10, 2017 1

To Ask Questions Please use the CHAT feature Your questions will be listed We will respond to as many as possible in our time together Remaining questions will be answered and sent to everyone 2

Agenda Background Air Transport Why the Management Certificate in Civil Aviation Programme Delivery & Structure Who is the Programme for? Programme Status First Delivery of the Certificate in Strategic Management Structure of the Certificate in Strategic Management About JAA TO Securing Your Place Q & A 3

Background: Air Transport Global Role Sustainable development of States and Regions Global Connectivity Growth Forecast: 2014-2034 Passengers increase Industry jobs supported Economic Impact Passenger kilometers flown Doubling of aircraft in service. Need skilled Aviation Professionals Attract and retain talent Professional network 4 Source: Aviationbenefits.org - Air Transport Action Group (ATAG)

Why Certificate in Civil Aviation? Partnership John Molson School of Business (JMSB) of Concordia University & the International Civil Aviation Organization Launched in FALL 2016 Goals and Objectives Enhance your personal management competencies and career Support of ICAO Strategic goal to promote best practices in human resource development and global civil aviation training Help raise ICAO Member State Capacities 5

Programme Delivery and Structure Provide an aviation centric management programme Level: Graduate business programme Management Certificate in Civil Aviation Completion of 3 certificates Video: https://youtu.be/5so-h9zxmki 6

Who is the Programme For? Target Audience Aviation Professionals and Managers dedicated to excellence and committed to providing effective leadership across the aviation sector Professionals from Aviation Sectors Civil Aviation Authorities (CAAs) Airlines Aerodrome Operators; and other Service Providers (i.e. ANSPs) Management Career Path for Aerospace engineers Air Traffic Controllers Airport operators Pilots 7

Programme Status Certificate in Strategic Management First cohort ran in Montreal in Sept-Oct 2016 16 participants Second cohort launching in The Netherlands Sept. 2017 20 participants registered Certificate in Human Resource Management First cohort ran in Montreal in May 2017 17 participants Second cohort launching in March 2017 Certificate in Business Planning & Decision Making First cohort launching in Montreal 6 Nov to 3 Dec 2017 15 participants registered

First delivery of the Certificate in Strategic Management September 12 to October 23, 2016 Montreal John Molson School of Business 16 participants: Pilots, airport managers, air traffic controllers, airlines, multinational companies, civil aviation authorities, and government Canada, Germany, Croatia, KSA, Qatar, RSA, Madagascar, Morocco, Cameroon, Nigeria, Costa Rica, Trinidad and Tobago

First delivery of the Certificate in Strategic Management Program feedback Program Component Score Online modules 4.35 / 5 Learning Management System 5 / 5 Face-to-face modules 4.61 / 5 Montreal venue 4.80 / 5 Did the program meet your expectations All said Yes Would you recommend this program to others All said Yes

First delivery of the Certificate in Strategic Management Program feedback What did you like most about the program? Case study approach, exercises, discussions, debates, presentations, the ability to practice theory Quality of instructors: preparation, knowledge, openness, interactiveness, structure, simple tools, engagement, practicality, coaching, Relevant and real life examples covering both aviation industry and ICAO Participants from different countries How would you summarize your experience? Wonderful, impressive, positive, motivating, inspiring, special, extremely useful Practical and interactive A new orientation for strategic planning Having the chance to talk with different experts on aviation It opened my eyes to things I have been taking for granted What changes would you recommend to improve the program? Additional time in class, additional time for the readings, longer program More airport examples To receive a script of the instructors lectures

First delivery of the Certificate in Strategic Management Programme feedback Some emails excerpts: It was great, thank you! Instructors were very good and interesting. I learn a lot about strategy. Organization of education is perfect thanks to your engagement. And as our professor said Are we learning something?. I am for sure. Thank you. M.Sc. Igor Štimac, IAP, AvMP, Head of Airport Consulting and Education, Zagreb Airport, Croatia I spent a truly interested time and gained a super knowledge from the course as topics, organization and teaching methods. Thanks to ICAO, Concordia-John Molson, teachers and special thanks to your team for your cooperation and kindness. Manei Alkhelaiwi, Chief of Training, Jeddah ATC Center, KSA It was an awesome experience and pleasure to sit together in class, making profit from excellent teachers and your team s triple "p" talents (patient, proactive, professional). Hinnerk Strauss, Chief Pilot / Flight Department Manager, Kompass GmbH & Co. KG, Germany I wanted to thank you for a wonderful and memorable time we had last week in Montreal. D. George Hohlacov, Manager, Airport Planning Terminal Systems, Greater Toronto Airports Authority, Toronto

Structure of the Certificate in Strategic Management Overview September 18 to October 29, 2017 Four Parts: Online Part1: 2 Modules - 2 weeks Fundamentals of Strategy Online Part 2: 2 Modules - 2 weeks Measuring Performance Onsite Part 3: 5 Modules - 5 days Integrating Leadership and Strategy Online Part 4: Final Exam - 1 week 13

Structure of the Certificate in Strategic Management Online: September 18 to October 1 PART 1: FUNDAMENTALS OF STRATEGY Module 1: International Civil Aviation System (1 hour) Module 2: Strategic Planning & Innovation (1.5 hour) Assignment #1 (2 hours) Online: October 2 to October 15 PART 2: MEASURING PERFORMANCE Module 3: Reputation Management (1.5 hour) Module 4: Finance for Strategic Decision-Making (2 hours) Assignment #2 (2 hours) 14

Structure of the Certificate in Strategic Management On-site: October 16-20 PART 3: INTEGRATING LEADERSHIP AND STRATEGY Module 5: Crafting & Implementing a Winning Strategy Plan October 16 & 17 (1.5 day) Module 6: Leading Change October 17 (0.5 day) Module 7: Managing across Cultures October 18 (0.5 day) Module 8: Business Ethics October 18 (0.5 day) Module 9: Integrative Group Assignment and Presentation October 19 & 20 (1.5 day) Online: October 21 to 29 PART 4: Final Exam (2 hours) 15

Training Location The headquarters of the JAA TO are located in Hoofddorp, The Netherlands, near Amsterdam Schiphol Airport easily accessed by public transportation JAA TO offers highest quality training courses on European and ICAO aviation safety rules and regulations to both authority and industry personnel Training courses are also provided at our various locations worldwide 16

Logistics Airport: nearest airport is Amsterdam Schiphol Airport (AMS) Directions: address is: JAA TO, Saturnusstraat 40-44, 2132 HB Hoofddorp, The Netherlands (jaato.com/locations/106/) Trains: from Schiphol to Hoofddorp, only one stop (5 min) per train. From Hoofddorp station, just a short 5 min walk to the JAA TO building (jaato.com/locations/106/) Hotels: JAA TO has negotiated special rates at nearby hotels. For a complete listing of nearby hotels, please visit our website: (jaato.com/locations/hotel/106/) Facilities: upon arrival, participants are warmly welcomed by our reception team and are able to make use of facilities such as the lounge, PCs with internet, wifi, coffee and soft drink stations and fully equipped warm lunch buffet and salad bar 17

JAA Training Organisation Originated from the Joint Aviation Authorities (JAA) and merged into the European Aviation Safety Agency (EASA) By enhancing the understanding of European aviation safety rules and regulations, JAA TO aims to contribute to aviation safety as a whole Through high-standard training courses, JAA TO focuses on the highest level of professionals and quality. All courses are developed within JAA TO s high quality course program Trainers are experts in their area and JAA TO carefully guards the skills and quality of its trainers through its Trainer Qualification Programme JAA TO Our courses are filled with participants from all over the world 18

Main Accreditations / Recognitions The Associated Training Body of the European Civil Aviation Conference (ECAC) ICAO Regional Training Center of Excellence (RTCE); first in Europe Leading member of EASA Virtual Academy (EVA) Member of the ICAO TRAINAIR PLUS Steering Committee (TPSC) since its inception EASA-approved RITO (Ramp Inspection Training Organisation) - full practical and recurrent courses 19

200+ courses on European and international safety rules and regulations Aerodromes, Ground Operations (AGO) Air Crew (AC) Auditing, Inspection, Investigation (AII) Certification (CERT) Drones (RPAS) Environment (ENV) Maintenance (MAINT) Management, Personal Performance (MPP) Operations (OPS) Regulations General (RG) Soft Skills (SK) JAA TO offers also customised courses on location 20

More information Website: www.jaato.com E-mail: training@jaato.com Telephone number +31 (0) 23 567 97 90 21

Securing Your Place Deadline August 31, 2017 Cost for each of the three certificate is $3000 USD Corporate Rate: Register four (4) at regular price of $3,000 USD each - fifth seat at no charge 10 registrations from the same organization = 8 paid at full price and 2 at no charge Place secured with receipt by the university of both: the completed registration form and your payment or proof of payment 22

Securing Your Place To register: Link: http://www.concordia.ca/jmsb/executiveeducation/programs/aviation/civil-aviation-management-certificate.html 23

Upcoming Certificates and Dates Certificate in Strategic Management September 18 - October 29, 2017 On-site: Netherlands Certificate in Business Planning and Decision-Making November 6 - December 17, 2017 On-site: Montreal Certificate in Human Resources Management March April, 2018 On-site: Montreal 24

For more information Contact Concordia Ms. Lisa Mylocopos Email: lisa.mylocopos@concordia.ca Web: www.concordia.ca/jmsb/aviation ICAO Mr. Pedro Avella Email: pavella@icao.int Web: https://www.icao.int/training/pages/contactus.aspx 25

QUESTIONS? 26