ms camargue SHIP INFORMATION 1
WC WC MS CAMARGUE Vessel Technical Details Passengers: 104 Cabins: 54 Length: 110 metres Width: 10 metres Built: 1995 Staff: 25 Refurbished: 2014/2015 Gross Tonnage: 1309 Net Tonnage: 1070 UPPER DECK KITCHEN 201 203 205 207 209 211 213 215 217 219D BAR LOUNGE 202 204 206 208 210 212 214 216 218 RECEPTION RESTUARANT MAIN DECK 131 129 127 125D 123 121 119 117 115 113 111 109 107 105 103 101 136 134 132 130 128 126 124 122 120 118 116 114 112 110 108 106 104 102 CATEGORY 1 CATEGORY 2 CATEGORY 3 CATEGORY 4 JUNIOR SUITE 2
ms camargue INFORMATION DIRECTORY We are delighted that you have chosen the MS Camargue for your upcoming voyage. We have chartered the newly-refurbished MS Camargue from our associates at Croisi-Europe. Launched in April 2015, the vessel accommodates just 104 passengers and offers elegant and spacious public areas and comfortable and well appointed cabins. She is a charming vessel and joining you onboard will be a Noble Caledonia team including a Cruise Director, Tour Manager and Guest Speaker. The friendly onboard staff of 25 will provide you with excellent service and do much to contribute to your enjoyment throughout your journey. You will find yourself amongst like-minded people in an English speaking environment and the atmosphere onboard is relaxed and informal. We hope this information booklet answers any questions you may have pertaining to the vessel and wish you a pleasant voyage. +44 (0)20 7752 0000 3
AIR CONDITIONING All cabins and public areas have individual temperature and air flow controls. For supplementary information or assistance about how to use it, please contact the Front Desk. ALARM An alarm will be sounded in the event of an emergency. Please follow the instructions provided onboard for what to do in the event of an emergency. Next to your door you will find a golden square box, only to be used in case of an emergency. If there is no immediate response to your emergency call please alert a crew member immediately. ALL ABOARD The daily programme specifies the ship s arrival and departure times in the various ports visited each day. When participating in shore excursions, our tour guides will ensure that you return to the ship in time for departure. Should you decide to explore on your own, please return to the ship no later than the ALL ABOARD TIME indicated on that day s daily programme. It is the sole responsibility of our guests to be aboard in time for the vessel s departure. ANIMALS No animals are allowed aboard the vessel. ANNOUNCEMENTS During your time onboard, various announcements will be made by the ship s crew and our Cruise Director. Please listen out for these announcements as they will be of importance or interest. BAR/LOUNGE An onboard account will be opened for you at the beginning of your cruise. If you are sharing a stateroom and want separate billing, please inform the reception desk. The bar is open daily until the last guest leaves. Bar services are also provided on the Sun Deck (weather permitting). Please check that your stateroom number, your name and signature are indicated correctly on all receipts. BEAUTY SALON There is no Beauty Salon onboard BICYCLES No bicycles are available onboard. 4
BOUTIQUE/SOUVENIRS There is a gift shop onboard with a selection of accessories, souvenirs, traditional and hand-made products which are located in the reception area. BRIEFINGS Each evening the Cruise Director will hold briefings in the lounge. Please check the exact time of the briefing in the daily programme. CABIN FACILITIES & SIZES All cabins feature individually controlled air conditioning/heating, en-suite bathroom with shower, satellite television, hairdryer, dressing table and a safe. Junior Suites feature a separate sitting area. Twin cabins measure 13.5 square metres and single cabins measure 9.8 square metres. Cabins on the upper and main decks have twin beds (which can be configured to a double bed with separate mattresses and bed linen), however, there is one fixed double bed cabin on the upper deck and one fixed double bed cabin on the main deck. Cabins on the Main Deck feature large picture windows which can be opened, and those on the Upper Deck feature French Balcony style (floor to ceiling) sliding windows. CRUISE DIRECTOR The ships professional, English-speaking Cruise Director will look after your comfort and answer any questions. Please do not hesitate to contact them at any time. Noble Caledonia Tour Managers will also accompany you on your voyage. CURRENCY The official currency onboard is the Euro. Passengers can purchase pre-paid cards upon embarkation or at any stage throughout the cruise for the purchase of bar drinks. Any other services, such as gifts from the onboard souvenir shop, have to be paid for at the time of purchase. Any unused credit is refunded at the end of the cruise. You may purchase the pre-paid cards by credit card (Visa, MasterCard and American Express) or cash (Euros only). Personal cheques, Travellers Cheques or debit cards are not accepted. Regrettably, the ship is not able to offer a money-changing service onboard. DAILY PROGRAMME The daily programme is printed onboard and delivered to your stateroom each evening during dinner. It provides details of the following day s programme, meal times and other activities, as well as interesting and helpful information about your next port of call. +44 (0)20 7752 0000 5
DRESS CODE During the day, comfortable and casual attire is appropriate. The evenings are smart casual (e.g. a shirt and trousers for gentlemen, and a skirt/trousers and blouse for ladies). There will be Welcome and Farewell dinners so you may like to bring something a little dressier for these events, for example, gentlemen may wish to wear a jacket and tie and ladies a dress. DRINKS Water, tea and coffee are served with meals and are included in your holiday price. House wine, beer and soft drinks with lunch and dinner are also included. Drinks ordered at the bar are not included and can be paid for using a pre-paid card purchased onboard. ELECTRICITY Each cabin is equipped with a European two-pin 220V electrical outlet. We recommend that you bring an international adaptor with you. For safety reasons, the use of electrical irons is not permitted onboard. ELEVATOR There is no elevator or chair lift onboard. EMBARKATION/DISEMBARKATION Embarkation is approximately 16.00 hours, unless advised otherwise. The official embarkation time will be advised in your final documentation. The official disembarkation time is between 8:30-09.00 hours, however your Cruise Director will provide detailed information prior to the end of the cruise. This will include departure transfer information. EMERGENCY AND SAFETY PROCEDURES In the unlikely event of an emergency during your cruise, we ask our guests to remain calm and follow the instructions of the crew. We request that all guests attend the safety drill on embarkation day and carefully review the safety instructions on the inside of their stateroom door. Your emergency Muster Station is located on the Sun Deck. For safety reasons, complying with international rules and regulations, life jackets are situated on your stateroom. In case of an emergency please use them and wait for crew member s instructions either in your stateroom or in your Muster Station. 6
FIRST AID There is no doctor onboard, however crew members are trained in first aid and is always available. Medical personnel can be summoned aboard quickly in the case of an emergency. Passengers requiring special medications are advised to bring a supply with them. Please note that no medication of any kind can be handed out on the ship. FITNESS ROOM There is no fitness room onboard the vessel. GRATUITIES Gratuities have been included in your holiday price, however if you feel that certain individuals deserve a special award, you are of course free to remunerate as you please. HAIRDRYER Each cabin is equipped with a hairdryer, located in your dressing table. HAIR DRESSER None onboard. HOT TUB/SWIMMING POOL None onboard. HOUSEKEEPING The excellent housekeeping staff attends to your stateroom twice daily. For further requests please contact reception. INFOTAINMENT SYSTEM Your cabin comes equipped with a television. KEYS TO CABIN At check-in a personal key card will be issued for you that will open your stateroom door. Please be aware that the loss of this card can affect the ship s safety standard as well as your personal belongings. LAUNDRY Please note there is no laundry facility onboard so please ensure that you pack accordingly. For safety reasons, it is not permitted to use an iron in your cabin. +44 (0)20 7752 0000 7
LOST PROPERTY Before you disembark the MS Camargue, please check your cabin to ensure that you do not leave anything behind. If you discover you have left items behind, please contact Noble Caledonia within 21 days of disembarking. If we recover your item(s) we will contact you to arrange delivery or collection, and any costs incurred will be at your own expense. MEALS The restaurant serves French and European cuisine. All meals are served in a single open sitting. Most tables seat 4-6 guests. Breakfast, lunch, afternoon tea and dinner are served onboard. Breakfast and afternoon tea are buffet-style, lunch and dinners are served. Please note that due to galley restrictions, the vessel is unable to offer a choice at each course. Certain dietary requests can be catered for (on request). Please provide any such requests in writing to Noble Caledonia at the time of your reservation and please reiterate these requests to the ship s Hotel Manager upon your embarkation. Water,Tea and coffee are served with meals and are included in your holiday price. House wine, beer and soft drinks are also included with lunch and dinner. Drinks ordered at the bar are not included and can be paid for using a pre-paid card purchased onboard. MOORING AND DOCKING FACILITIES Docking space is allocated by the local river authorities. Views from cabins may occasionally be restricted. On occasion other river cruise vessels may dock alongside the ship. This may restrict cabin views, and you may find that embarking and disembarking necessitates walking through another ship s reception area, and/or for their passengers to do the same. As you cruise, you may encounter some engine noise and vibrations as the ship negotiates locks. As the ship approaches the lock, a gate opens and the ship enters the lock chamber until the ship is completely inside. The gate behind the ship closes. The lock is then either drained or filled until the water level reaches the same level as the water on the other side of the chamber. Once adjusted, the second gate opens and the ship exits at the lower or higher level of the river. NEWSPAPERS Newspapers are not available onboard. OPERATIONAL CHANGES Sometimes it is necessary to make amendments to the itinerary, both for logistical and safety reasons. The Master of the vessel will decide if necessary. 8
POST Please note that although the reception staff may be happy to post letters and postcards on your behalf, they may not be able to do so straightaway or indeed at the port of call at which you make such a request. Please also note that some postal services are unreliable and that any letters or postcards that you ask to be delivered on your behalf may be delayed or even lost en-route. Staff cannot be held liable for such occurrences, and we would recommend that you post your own letters or postcards to be more certain of their prompt delivery. QUESTIONNAIRES A questionnaire will be provided to all passengers towards the end of their sailing. We would be grateful for you to complete and return this. QUIETVOX/AUDIO SYSTEM Noble Caledonia have arranged for guests to be provided with individual Quitevox Systems to use on shore excursions for the duration of the cruise. This device enables you to clearly hear the guide s commentary so you can enjoy each tour to the fullest. The audio device can be found in your stateroom in a charger unit on the desk. Please make sure to always re-insert the device once you return to your room to ensure it is fully charged for the next day. RECEPTION Reception can be contacted 24-hours a day by telephone and is manned during the early hours. SAFE Your cabin is equipped with a small safe for your personal use. We recommend placing valuables in the safe whenever you are away from your room. Please remember to remove all items from the safe and leave the safe open before disembarking. SAFETY By law it is a requirement that within 24-hours onboard the Captain or Hotel Manager will hold a ship s safety briefing in the Lounge. This briefing is very important for your safety and well- being onboard and we ask all passengers to attend. SMOKING The ship is proud to provide a smoke free environment. Smoking is only allowed on the Sun Deck. When smoking on the Sun Deck, please do not throw cigarette butts overboard and use the ashtrays provided. +44 (0)20 7752 0000 9
SPECIAL CELEBRATIONS If you are celebrating a birthday or anniversary during the cruise, the ship will be happy to honour the event. Please advise the Reception, Cruise Director or your Tour Manager. SUN DECK The ship has a Sun Deck which is available for guests to enjoy. There may be times, for example at periods of inclement weather or low bridges, whereby it is necessary to close the Sun Deck. Please listen carefully to the Captain and Crew for instruction. Please also note that the Sun Deck and its steps may become slippery if the weather is cool or dew forms. TOILETRIES Toiletries are provided onboard the ship. Please ask housekeeping staff for replacement toiletries such as toothbrushes, toothpaste and shampoo. VISITORS Visitors are generally not permitted on the ship. The ship s operators reserve the right to deny boarding to any visitors. WATER Complimentary water is available during breakfast, lunch and dinner. Any additional water you may require can be purchased onboard. WIFI Complimentary Wi-Fi access is available in public areas, however there may be times when the connection is very slow or is disrupted. PLEASE NOTE: The information contained in this booklet is accurate and correct to the best of our knowledge at the time of going to print. Noble Caledonia accepts no responsibility for any errors or omissions and none of the facilities or features of the vessel described herein which are not specifically described in our advertisements and on your holiday invoice as being included in your holiday price will be deemed to be included in your holiday package. If you would like further information about the vessel or about any of your holiday arrangements, please do not hesitate to contact us. 10
Junior Suite Restaurant Upper Deck, Cat 2 Cabin Restaurant Bar Lounge +44 (0)20 7752 0000 11
2 Chester Close, Belgravia, London, SW1X 7BE +44 (0)20 7752 0000 info@noble-caledonia.co.uk 12 V.1 NOV 2015