Wednesday, 1/15/2013 1:00 p.m. 2:30 p.m. PRESENTED BY: Paul Zamora, Lead Client Representative Jet Aviation / McKesson Robert Schneider, C.A.M. / Campus Director/Chief Pilot Yum Brands, Inc. Rebekah Herbert, VP Flight Operations and Logistics Jet Edge International Schedulers & Dispatchers Conference New Orleans, LA January 14-17, 2014
Crew Duty Time Crew Duty Time can be considered the most important factor when scheduling crews. Duty Time is the duration a crew member has been available to serve as a crew member on a trip. Duty Time Limits. 2
What goes into Assigning a Crew? Crew Assignments What constitutes a crew? Flights on my account are for executive business related travel. 3
Type Rating Are the pilots type rated for that aircraft? Difficulty of scheduling different aircraft types. How many Jets types can each pilot fly? 4
Crew Scheduling Software What scheduling programs are available? What is required by your department? The flexibility and record keeping ability? 5
Medical Certificate All ATP Airline Transport Pilots Medical Requirements Part 91 Pilot Medical Certificate Requirements. 6
Currency Pilot Proficiency check each 12 months per 61.58 of FAR s. Pilot Training Locations. PIC General Currency. Night currency and Alternate Night Currency per 61.57. 7
Currency (cont) Airport Familiarization, Has the crew been there before? Pilot High Minimums 100 hours of PIC experience in a certain type International Flight Requirements. 8
Crew Schedule Developing a Monthly Crew Calendar Trip Details and the difficulty of assigning a crew. Communicating the crew calendar Pilot scheduling options. Department s Flight Operations Manual (FOM) Difficulty of assigning Vacations, Training Day and Days Off. Supplemental SIC Pilots or Supplemental Flight attendants. 9
Trip Schedule The key to a good flight department is Communication. Ability to predict changes to a flight schedule. Possible problems with Corporate Jet Schedule FAST assessment tool with Fatiguescience.com 10
Fatigue Pilot and flight Attendant Fatigue is a difficult scenario to avoid. Scheduling options to avoid fatigue Proper crew rest SMS and risk assessment tool to predict the safety.. 11
Assigning Crews to Flights Use of full time pilots & flight attendants always preferred to mitigate contract labor costs. (Maintains consistent levels of customer service) Contract help from vetted outside vendor used to augment both disciplines. (Necessary for IRS & workmen s compensation issues) Necessity in having substantial levels of contractor support due to challenges of last minute changes. Good scheduling software absolute necessity to get accurate picture of manpower availability/requirements. 12
Use of Flight Engineer on International Flights Availability of safe & secure airline service Location/response time of nearest maintenance/parts support Use of FE that are trained in cross discipline functions Length of layovers between flight legs Accessibility to OEM technical support 13
Rotation of Crew for International Flight Schedules Necessity in having all pilots internationally qualified to allow for equitable scheduling process Need for robust scheduling software to track details of flight crews. (duty hours, RON s, number of Int. trips, experience with region of world) Actual selection of flight crew is manual process based on data from scheduling software. When necessity for third pilot, look for opportunities to assign pilots needing to build know how in region of world. 14
Dual Aircraft Qualifications / Maintaining Currency Many corporations challenged with operating dissimilar aircraft and multiple bases. Robust scheduling software is once again key to maintaining pilot s currency in different aircraft types (Monthly reports & currency warnings) If campus operating only one type aircraft, ensure minimum of one pilot at each campus certified and current in secondary aircraft.(minimizes use of contract labor) Pilots qualified in two types attend recurrent training on 6 month basis. (Once a year in each type) Pilots flying single type attend recurrent on 8 month basis. (Three times in 24 month training contract) Take advantage of alternate night currency req. of FAR 61.57 (e) (3) Use of cross campus flying on quarterly basis to maintain currency. 15
Standby Crewing Done very infrequently. (Do our best not to. Once in 7 years) Divide day into two 12 hr. periods Consideration needs to be given to hourly employees and impact to overtime labor costs. Aircraft staged to mitigate response time. Policy for all trips, crew has to be within two hour window to report for trip. 16
Weekend Coverage Multitude of different policies based on corporate culture and travel history. ( Is there a need?) Yum Brands does not have an on-call weekend crew. ( Based on historical needs ) Crews are expected to communicate when leaving town over weekends. First come, first served. When down to remaining manpower necessary to crew a pop up trip, crew would not be allowed to leave unless contract help acquired. Never been an issue. Crews prefer this method vs. assigning a crew to weekend duty. 17
Vacation / Remote Holidays Scheduled off days / Hard vs. floating Will use cross campus support first, followed by contract help before denying request. Have always been successful granting requests. Encourage team members to put in vacation requests early to avoid conflicts Rotate Christmas and Thanksgiving holiday coverage year to year. Company policy is to allow additional personal day if flight on holiday. Handle requests for days off by utilization of resources. However, if requestor needs guarantee, personal or vacation day is to be used. Mandatory recovery days where no office or flight duty are allowed: Commences after 7 to 21 days of flight duty. Sliding scale from 2 to 5 days off based on trip duration. Begins immediately at trip conclusion. 18
Carriage of Off Duty Crew Members Internationally: Used to facilitate travel logistics of flight crew needed for trip. Is an option to position third pilot when need for augmented crew for future legs of trip. Crew rest area must be available. Requires minimum of 36 hrs rest post flight prior commencing flight duties. During crew swaps, a maximum of two off duty crew will be in cabin with a maximum of two passengers. Carriage of off duty crew members restricted to a cumulative 21 flight hours Domestically: Used to facilitate ancillary travel of flight department personnel Composition of passenger manifest considered prior to adding crew Requires approval of DOA 19
Contingency Plans Always have a back up plan! Sick Crewmembers At home base On the road Unexpected family emergencies or the need for time off with short notice. Evening and weekend coverage. Its easy to forget that crewmembers are people and need to have a quality of life. Know what your company policies are and be compassionate. 20
Department Debrief It is important to have a pass down between shifts so that everybody in the department knows what is going on and what needs to be done next. Include notes about the trips, aircraft status (where the plane is and when it is scheduled to fly next in your local time). Also include notes about crew. Is anybody sick, tired, lost their passport? All of these factors could come up when you are talking about sending a pilot out on a trip. Post who the back up crew is or the next crew to be scheduled out. 21
Communication Tools Know where your crews are on the road. Develop a plan of how you are going to communicate before they depart. Cell coverage, email or wifi options, satellite phone, or Skype Scheduling Software You may have it but do you utilize it? Get trained on what it does and what its going to do. Attend seminars (in person or webinar s) Email Find a way to organize and effectively use emails. The amount of emails that are in our inboxes is overwhelming. Mobile Options Have a way for your crew to be able to see their schedule without calling into dispatch. 22
Client Qualifications Does your client use a standard (Wyvern, ARGUS, etc.)? Make notes in crew records. This might be something that your scheduling software can track. If not add it to a checklist. Get ahead of your client. If you know what your clients require you can crew the trip correctly the first time. This will have you time and make your clients feel at ease. 23
Training and Record Keeping Depending on the size of your company this may be something that you are responsible for. Paper or electronic (both) Have a system or procedure on how to handle renewals (passports and visas). It is important that the scheduler/dispatcher has the most up to date information. Access to copies of crew documents. Many times flying international you must provide these documents to your handlers. 24