WE Electronic Ticket Direct User Guide

WE Electronic Ticket Direct User Guide

PREFACE This training module contains information for agent who is authorized to issue electronic ticket on WE stock, contain E-Ticketing Direct information. Where do I go for help? If you experience problems when issuing or modifying E-Ticket Direct in Amadeus, you can consult the online help page by entering the following: HE ET DIRECT HE ETT WE HE STEP HE AN HE SS GG AIR WE 1

Index Chapter 1 Introduction to Electronic Ticket Direct 3 Chapter 2 PNR creation 4 Chapter 3 PNR pricing and Fare Elements 5 Chapter 4 Issuing WE E-Ticket Direct 6 Chapter 5 Displaying & Revalidating E-Ticket Records 7 Chapter 6 E-Ticket Direct Sales Report 10 Chapter 7 Voiding E-Ticket Record 12 Chapter 8 Itinerary Receipt 14 Chapter 9 E-Ticket reissue 17 2

Chapter 1: Introduction to Electronic Ticket Direct Electronic Ticket Direct (ET-Direct) Travel agent can issue, void or revalidate E-Tickets, and display ticketing and sales reports in countries with or without a bank settlement plan (BSP) The airline E-Ticket range is stored in the system and automatically allocated to travel agencies who are authorize to issue E-Ticket on airline stock, instead of using BSP neutral stock. Ticketing transaction will be reported directly to the airline s revenue accounting system for settlement. In Amadeus, you can access existing ET record to revalidate or cancel E-Tickets. General conditions for WE E-Ticketing Direct In order for you to issue E-Ticket Direct for WE, the following conditions are required: The agency had authorized to issue E-Ticket Direct from WE. An Office ID ***IQ31** will be required an appropriate office profile setup is authorized to issue WE E-Ticket Direct A new or retrieved PNR is present. E-ticket Direct allows issuing E-Ticket on WE validating carrier only. The tickets issued/voided/revalidated will be available for travel agent in specific Amadeus Sales Report. All transaction will be transmitted directly to the airline s revenue accounting system. 3

Chapter 2: PNR creation Amadeus Availability Display The dual city pair entry display by specific airlines (WE) > AN17JULKKCBKK/AWE*20JUL AN17JULKKCBKK/AWE*20JULBKKKKC/AWE -MD- ** AMADEUS AVAILABILITY - AN ** BKK BANGKOK.TH 6 MO 17JUL 0000 1 WE 041 U9 A8 P6 Y9 B9 M9 H9 /KKC BKK 0855 0955 E0/320 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 2 WE 035 U9 A8 P6 Y9 B9 M9 H9 /KKC BKK 1035 1135 E0/32S 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 3 WE 043 U9 A8 P6 Y9 B9 M9 H9 /KKC BKK 1215 1315 E0/320 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 4 WE 045 U9 A8 P6 Y9 B9 M9 H9 /KKC BKK 1430 1530 E0/32S 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 5 WE 049 U9 A8 P6 Y9 B9 M9 H9 /KKC BKK 1740 1840 E0/320 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 ** AMADEUS AVAILABILITY - AN ** KKC KHON KAEN.TH 9 TH 20JUL 0000 11 WE 048 U9 A8 P6 Y9 B9 M9 H9 /BKK KKC 1610 1710 E0/320 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 12 WE 046 U9 A8 P6 Y9 B9 M9 H9 /BKK KKC 1825 1925 E0/32S 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 13 WE 036 U9 A8 P6 Y9 B9 M9 H9 /BKK KKC 1945 2045 E0/320 1:00 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 Segment sell The standard short sells entry > SS1H1*13 RP/BKKIQ310U/ 1 WE 041 H 17JUL 1 KKCBKK DK1 0855 0955 17JUL E 0 320 S SEE RTSVC 2 WE 036 H 20JUL 4 BKKKKC DK1 1945 2045 20JUL E 0 320 S SEE RTSVC PNR elements > NM1KERR/MIRANDA MS = Passenger name entry > AP *e-mail address = Passenger Ticketing e-mail address > TKTL14JUL = Ticketing arrangement > RFPAX = Received From element > ER = End Of Transaction --- RLR --- RP/BKKIQ310U/BKKIQ310U SR/SU 11JUL17/0345Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 036 H 20JUL 4 BKKKKC HK1 1945 2045 20JUL E WE/REH3I4 4 AP *MIRANDA.K@GMAIL.COM 5 TK TL14JUL/BKKIQ310U 4

Chapter 3: PNR pricing and Fare Elements The standard pricing entry > FXP FXP 01 KERR/MIRAN* LAST TKT DTE 17JUL17 - DATE OF ORIGIN ------------------------------------------------------------ AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG KKC BKK WE 41 H H 17JUL 0855 HWE 28OCT 20 KKC WE 36 H H 20JUL 1945 HWE 28OCT 20 THB 5200 17JUL17KKC WE BKK2600.00WE KKC2600.00THB 5200.00END THB 150TS THB 5350 NO CHARGEABLE ANCILLARY SERVICE TICKET STOCK RESTRICTION BG CXR: WE/WE PRICED WITH VALIDATING CARRIER WE - REPRICE IF DIFFERENT VC TICKETS ARE NON-REFUNDABLE ENDOS VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE > PAGE 3/ 3 Fare Elements FP Form of Payment FM Commission element FV Validating Carrier element FE Endorsement/Restriction element FT Tour code element >FPCASH >FM5 >RFPAX >ER RP/BKKIQ310U/BKKIQ310U SR/SU 11JUL17/0352Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 036 H 20JUL 4 BKKKKC HK1 1945 2045 20JUL E WE/REH3I4 4 AP *MIRANDA.K@GMAIL.COM 5 TK TL14JUL/BKKIQ310U 6 OPW-11JUL:1040/1C7/WE REQUIRES TICKET ON OR BEFORE 12JUL:1040 BKK TIME ZONE/TKT/S2-3 7 OPC-12JUL:1040/1C8/WE CANCELLATION DUE TO NO TICKET BKK TIME ZONE/TKT/S2-3 8 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 9 FM *M*5 10 FP CASH 11 FV PAX WE/S2-3 5

Chapter 4: Issuing WE E-Ticket Direct The travel agencies who are authorized to issue E-Ticket Direct on airline stock, instead of using BSP neutral stock, E-Ticket sale are directly reported to the airline for settlement. The entry to issue WE E-Ticket Direct > TTP/RT/T-WE >TTP/RT/T-WE OK ETICKET When an E-Ticket is successfully issued, the following elements in the PNR are updated: Element FA FB Update After an E-Ticket has been issued, you cannot cancel the FA element, The AIR sequence number, the entry used to generate in AIR, and the passenger and segment associations. >RT RP/BKKIQ310U/BKKIQ310U SR/SU 11JUL17/0354Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 036 H 20JUL 4 BKKKKC HK1 1945 2045 20JUL E WE/REH3I4 4 AP *MIRANDA.K@GMAIL.COM 5 TK OK11JUL/BKKIQ310U//ETWE 6 OPW-11JUL:1040/1C7/WE REQUIRES TICKET ON OR BEFORE 12JUL:1040 BKK TIME ZONE/TKT/S2-3 7 OPC-12JUL:1040/1C8/WE CANCELLATION DUE TO NO TICKET BKK TIME ZONE/TKT/S2-3 8 FA PAX 909-2410014014/ETWE/THB5350/11JUL17/BKKIQ310U/3520001 2/S2-3 9 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2-3 10 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 11 FG PAX 0000000000 BKKTG21Y4/S2-3 12 FM *M*5 13 FP CASH 14 FV PAX WE/S2-3 6

Chapter 5: Displaying & Revalidating E-Ticket Record When you successfully issue an E-Ticket, an ET record is stored in the airline s electronic ticketing database. It can still be displayed in Amadeus. To display the ET record, enter: >TWD >TWD/L8 >TWD/TKT909-2410014014 Display ET record from a PNR, when there is only one FA element in the PNR Display ET record from a PNR by FA element Display ET record from a Ticket number TKT-9092410014014 RCI- 1A LOC-REH3I4 OD-KKCKKC SI- FCPI-0 POI-BKK DOI-11JUL17 IOI-35200012 1.KERR/MIRANDA MS ADT ST 1 OKKC WE 41 H 17JUL0855 OK HWE O 28OCT 20K 2 OBKK WE 36 H 20JUL1945 OK HWE O 28OCT 20K KKC FARE F THB 5200 TOTALTAX THB 150 TOTAL THB 5350 /FC KKC WE BKK2600.00WE KKC2600.00THB5200.00END FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE FP CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX If your office does not have agreement is established between offices or corporation in office profile setting, the E-Ticket display request is rejected by the system, For example: >TWD/TKT909-2410014014 SECURED PNR Revalidating E-Ticket You can revalidate an E-Ticket as long as there is no change to the fare, For example: Original PNR : RP/BKKIQ310U/BKKIQ310U AA/SU 13JUL17/1002Z RREPY7 1.CYRUS/MILEY MS 2 WE 301 B 01SEP 5 BKKRGN HK1 1315 1410 01SEP E WE/RREPY7 3 WE 302 B 03SEP 7 RGNBKK HK1 1500 1655 03SEP E WE/RREPY7 4 AP BKK +66 2 207-9090 - AMADEUS TRAINING - A 5 APE MILEY_C@YAHOO.COM 6 TK OK13JUL/BKKIQ310U//ETWE 7 FA PAX 909-2410014029/ETWE/THB12765/13JUL17/BKKIQ310U/352000 12/S2-3 8 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2-3 9 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 10 FM *M*5 11 FP CASH 12 FV PAX WE/S2-3 7

Passenger request to change the return date from 03Sep to 04Sep >SB4SEP3 Rebook segment 3 to be 04SEP RP/BKKIQ310U/BKKIQ310U AA/SU 13JUL17/1002Z RREPY7 1.CYRUS/MILEY MS 2 WE 301 B 01SEP 5 BKKRGN HK1 1315 1410 01SEP E WE/RREPY7 3 WE 302 B 04SEP 1 RGNBKK DK1 1500 1655 04SEP E 0 32S O SEE RTSVC 4 AP BKK +66 2 207-9090 - AMADEUS TRAINING - A 5 APE MILEY_C@YAHOO.COM 6 TK OK13JUL/BKKIQ310U//ETWE 7 FA PAX 909-2410014029/ETWE/THB12765/13JUL17/BKKIQ310U/352000 12/S2 8 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2 9 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2 10 FM *M*5 11 FP CASH 12 FV PAX WE/S2 >RFPAX >ER RP/BKKIQ310U/BKKIQ310U SR/SU 14JUL17/0259Z RREPY7 1.CYRUS/MILEY MS 2 WE 301 B 01SEP 5 BKKRGN HK1 1315 1410 01SEP E WE/RREPY7 3 WE 302 B 04SEP 1 RGNBKK HK1 1500 1655 04SEP E WE/RREPY7 4 AP BKK +66 2 207-9090 - AMADEUS TRAINING - A 5 APE MILEY_C@YAHOO.COM 6 TK OK13JUL/BKKIQ310U//ETWE 7 FA PAX 909-2410014029/ETWE/THB12765/13JUL17/BKKIQ310U/352000 12/S2 8 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2 9 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2 10 FM *M*5 11 FP CASH 12 FV PAX WE/S2 >TWD Display original ET record TKT-9092410014029 RCI- 1A LOC-RREPY7 OD-BKKBKK SI- FCPI-0 POI-BKK DOI-13JUL17 IOI-35200012 1.CYRUS/MILEY MS ADT ST 1 OBKK WE 301 B 01SEP1315 OK BWE O 28OCT 20K 2 ORGN WE 302 B 03SEP1500 OK BWE O 28OCT 20K BKK FARE F THB 11050 TOTALTAX THB 1715 TOTAL THB 12765 /FC BKK WE RGN162.38WE BKK162.38NUC324.76END ROE34.024000 FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE FP CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX 8

To revalidate, use a TTP entry with the ETRV option. Enter, >TTP/ETRV/L9/S3/E2 OK PROCESSED - RREPY7 >RTRREPY7 RP/BKKIQ310U/BKKIQ310U AA/SU 14JUL17/0301Z RREPY7 1.CYRUS/MILEY MS 2 WE 301 B 01SEP 5 BKKRGN HK1 1315 1410 01SEP E WE/RREPY7 3 WE 302 B 04SEP 1 RGNBKK HK1 1500 1655 04SEP E WE/RREPY7 4 AP BKK +66 2 207-9090 - AMADEUS TRAINING - A 5 APE MILEY_C@YAHOO.COM 6 TK OK13JUL/BKKIQ310U//ETWE 7 FA PAX 909-2410014029/ETWE/THB12765/14JUL17/BKKIQ310U/352000 12/S2-3 8 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2 9 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2 10 FM *M*5 11 FP CASH 12 FV PAX WE/S2 >TWD Display new ET record TKT-9092410014029 RCI- 1A LOC-RREPY7 OD-BKKBKK SI- FCPI-0 POI-BKK DOI-13JUL17 IOI-35200012 1.CYRUS/MILEY MS ADT ST 1 OBKK WE 301 B 01SEP1315 OK BWE O 28OCT 20K 2 ORGN WE 302 B 04SEP1500 OK BWE O 28OCT 20K BKK FARE F THB 11050 TOTALTAX THB 1715 TOTAL THB 12765 /FC BKK WE RGN162.38WE BKK162.38NUC324.76END ROE34.024000 FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE FP CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX 9

Chapter 6: E-Ticketing Direct Sales Report Displaying a daily report (TJD) The daily report is a summary of all document issued for a single day within the current sales period by Cash, Credit, Refund, and Adjustment totals. Display a daily report for the current date: >TJD/T-WE AGY NO - 35200012 DAILY REPORT 13JUL CURRENCY THB OFFICE - BKKIQ310U AGENT - 4266SR 13 JUL 2017 --------------------------------------------------------------- PAYMENTS X DOCUM SALES REFUNDS BALANCE --------------------------------------------------------------- FARE AMOUNT CA 11050 0 11050 TAX AMOUNT CA 1715 0 1715 FEE AMOUNT CA 0 0 0 DOC AMOUNT CA 12765 0 12765 COMM AMOUNT CA 552-0 552- REMIT AMOUNT CA 12212 0 12212 --------------------------------------------------------------- FARE AMOUNT CC 0 0 0 TAX AMOUNT CC 0 0 0 FEE AMOUNT CC 0 0 0 DOC AMOUNT CC 0 0 0 COMM AMOUNT CC 0 0 0 REMIT AMOUNT CC 0 0 0 --------------------------------------------------------------- FARE AMOUNT TOT 11050 0 11050 TAX AMOUNT TOT 1715 0 1715 FEE AMOUNT TOT 0 0 0 DOC AMOUNT TOT 12765 0 12765 COMM AMOUNT TOT 552-0 552- REMIT AMOUNT TOT 12212 0 12212 --------------------------------------------------------------- --------------------------------------------------------------- FORM OF PAYMENTS SALES REFUNDS BALANCE CA/CASH 12765 0 12765 --------------------------------------------------------------- --------------------------------------------------------------- DOCUMENT VOLUME ISSUED CANCELLED SOLD AMT DOC SOLD ELECTRONIC 1 0 1 12765 --------------------------------------------------------------- Display a past date daily report by specific date >TJD/T-WE/D-11JUL Display a past date daily report by specific date range >TJD/T-WE/D-11JUL13JUL 10

Displaying a query report (TJQ) The query report contains a list of all documents for a single date or date range. Display a query report for the current date: >TJQ/T-WE AGY NO - 35200012 QUERY REPORT 11JUL CURRENCY THB OFFICE - BKKIQ310U SELECTION: AGENT - 4266SR 11 JUL 2017 ------------------------------------------------------------------------------- SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------- 000011 909 2410014010 4950 150 0 240 CA KERR/MIR SR REAY2R TKTT 000012 909 2410014011 12375 1315 0 553 CA KERR/MIR SR RECKZ7 TKTT 000013 909 2410014012 10375 1315 0 453 CA KERR/MIR SR REE7YC TKTT 000014 909 2410014013 750 750 0 0 CA KERR/MIR SR REAY2R TKTT 000015 909 2410014014 5350 150 0 260 CA KERR/MIR SR REH3I4 TKTT Display a past date query report by specific date >TJQ/T-WE/D-11JUL Display a past date query report by specific date range >TJQ/T-WE/D-11JUL13JUL AGY NO - 35200012 QUERY REPORT 11JUL-13JUL CURRENCY THB OFFICE - BKKIQ310U SELECTION: AGENT - 4266SR 13 JUL 2017 ------------------------------------------------------------------------------- SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------- 000011*909 2410014010 4950 150 0 240 CA KERR/MIR SR REAY2R TKTT 000012*909 2410014011 12375 1315 0 553 CA KERR/MIR SR RECKZ7 CANX 000013*909 2410014012 10375 1315 0 453 CA KERR/MIR SR REE7YC TKTT 000014*909 2410014013 750 750 0 0 CA KERR/MIR SR REAY2R TKTT 000015*909 2410014014 5350 150 0 260 CA KERR/MIR SR REH3I4 TKTT 000016*909 2410014015 850 750 0 5 CA KERR/MIR SR REH3I4 TKTT 000030 909 2410014029 12765 1715 0 553 CA CYRUS/MI SR RREPY7 TKTT 11

Chapter 7: Voiding E-Ticket Record After an E-Ticket has been issued, you can void the unused E-Ticket coupons within the same day of ticketing or E-Ticket record have not confirmed document from the query report yet. >RTRECKZ7 RP/BKKIQ310U/BKKIQ310U AA/SU 11JUL17/0316Z RECKZ7 1.KERR/MIRANDA MS 2 WE 570 B 01AUG 2 BKKVTE HK1 1120 1230 01AUG E WE/RECKZ7 3 WE 571 B 03AUG 4 VTEBKK HK1 1320 1425 03AUG E WE/RECKZ7 4 AP T 5 TK OK11JUL/BKKIQ310U//ETWE 6 FA PAX 909-2410014011/ETWE/THB12375/11JUL17/BKKIQ310U/352000 12/S2-3 7 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2-3 8 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 9 FG PAX 0000000000 BKKTG21Y4/S2-3 10 FM *M*5 11 FP CASH 12 FV PAX WE/S2-3 Cancel an E-Ticket from a PNR with 1 FA element >TRDC/T-WE Cancel an E-Ticket from a PNR by specific FA element number >TRDC/L9/T-WE Cancel an E-Ticket from a PNR by document/e-ticket number > TRDC/TK-1234567890 OK - DOCUMENT(S) CANCELLED >RT RP/BKKIQ310U/BKKIQ310U SR/SU 11JUL17/0405Z RECKZ7 1.KERR/MIRANDA MS 2 WE 570 B 01AUG 2 BKKVTE HK1 1120 1230 01AUG E WE/RECKZ7 3 WE 571 B 03AUG 4 VTEBKK HK1 1320 1425 03AUG E WE/RECKZ7 4 AP T 5 TK OK11JUL/BKKIQ310U//ETWE 6 FA PAX 909-2410014011/EVWE/THB12375/11JUL17/BKKIQ310U/352000 12/S2-3 7 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2-3 8 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 9 FG PAX 0000000000 BKKTG21Y4/S2-3 10 FM *M*5 11 FP CASH 12 FV PAX WE/S2-3 12

>TWD TKT-9092410014011 RCI- 1A LOC-RECKZ7 OD-BKKBKK SI- FCPI-0 POI-BKK DOI-11JUL17 IOI-35200012 1.KERR/MIRANDA MS ADT ST 1 OBKK WE 570 B 01AUG1120 OK BWE V 20K 2 OVTE WE 571 B 03AUG1320 OK BWE V 20K BKK FARE F THB 11060 TOTALTAX THB 1315 TOTAL THB 12375 /FC BKK WE VTE162.53WE BKK162.53NUC325.06END ROE34.024000 FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE FP CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX SAC- 909UOJ3QU4H17 >TJQ/T-WE AGY NO - 35200012 QUERY REPORT 11JUL CURRENCY THB OFFICE - BKKIQ310U SELECTION: AGENT - 4266SR 11 JUL 2017 ------------------------------------------------------------------------------- SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------- 000011 909 2410014010 4950 150 0 240 CA KERR/MIR SR REAY2R TKTT 000012 909 2410014011 12375 1315 0 553 CA KERR/MIR SR RECKZ7 CANX 000013 909 2410014012 10375 1315 0 453 CA KERR/MIR SR REE7YC TKTT 000014 909 2410014013 750 750 0 0 CA KERR/MIR SR REAY2R TKTT 000015 909 2410014014 5350 150 0 260 CA KERR/MIR SR REH3I4 TKTT 13

Chapter 8: Itinerary Receipt An E-Ticket Itinerary Receipt (ITR) is a traffic document printed as part of the issuance of an electronic ticket. It provides the passenger with detailed flight information and serves as a certifiable proof of payment. To print Itinerary Receipt >ITR To print Itinerary Receipt by selecting passenger number 3 >ITR/P3 E-mail ITR >ITR-EML-e-mail address E-mail ITR with APE element in PNR >ITR-EMLA 14

ELECTRONIC TICKET PASSENGER ITINERARY RECEIPT AMADEUS TRAINING DATE: 13 JUL 2017 THE OFFICES AT CENTRAL WOR AGENT: 4266 999 9 UNIT 3406-3412,34TH NAME: KERR/MIRANDA MS PATUMWAN, BANGKOK 10330 IATA : 352 00012 TELEPHONE : +66 2 207-9090 ISSUING AIRLINE : THAI SMILE AIRWAYS TICKET NUMBER : ETKT 909 2410014012 BOOKING REF : AMADEUS: REE7YC, AIRLINE: WE/REE7YC FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST BANGKOK WE 570 Q 20JUL 1120 QWE 20K OK SUVARNABHUMI INTL VIENTIANE ARRIVAL TIME: 1230 ARRIVAL DATE: 20JUL WATTAY INTL TERMINAL:I VIENTIANE WE 571 Q 23JUL 1320 QWE 20K OK WATTAY INTL TERMINAL:I BANGKOK ARRIVAL TIME: 1425 ARRIVAL DATE: 23JUL SUVARNABHUMI INTL AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU GAVE FOR REFERENCE AT RESERVATION TIME ENDORSEMENTS : VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE PAYMENT : CASH FARE CALCULATION :BKK WE VTE133.14WE BKK133.14NUC266.28END ROE34.024000XT 35E715G8700TS515LA AIR FARE : THB 9060 TAX : THB 35E7 THB 15G8 THB 35E7 THB 15G8 THB 700TS THB 515LA TOTAL : THB 10375 FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 112.21 KG/PERSON SOURCE: ICAO CARBON EMISSIONS CALCULATOR HTTP://WWW.ICAO.INT/ENVIRONMENTAL-PROTECTION/CARBONOFFSET/PAGES/DEFAULT.ASPX NOTICE CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER. THE ITINERARY/RECEIPT CONSTITUTES THE PASSENGER TICKET FOR THE PURPOSES OF ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE CARRIER DELIVERS TO THE PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE REQUIREMENTS OF ARTICLE 3. Cont... 15

PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER. THESE CONVENTIONS GOVERN AND MAY LIMIT THE LIABILITYOF AIR CARRIERS FOR DEATH OR BODILY INJURY OR LOSS OF OR DAMAGE TO NOTICE CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER. THE ITINERARY/RECEIPT CONSTITUTES THE PASSENGER TICKET FOR THE PURPOSES OF ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE CARRIER DELIVERS TO THE PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE REQUIREMENTS OF ARTICLE 3. PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER. THESE CONVENTIONS GOVERN AND MAY LIMIT THE LIABILITYOF AIR CARRIERS FOR DEATH OR BODILY INJURY OR LOSS OF OR DAMAGE TO BAGGAGE, AND FOR DELAY. THE CARRIAGE OF CERTAIN HAZARDOUS MATERIALS, LIKE AEROSOLS, FIREWORKS, AND FLAMMABLE LIQUIDS, ABOARD THE AIRCRAFT IS FORBIDDEN. IF YOU DO NOT UNDERSTAND THESE RESTRICTIONS, FURTHER INFORMATION MAY BE OBTAINED FROM YOUR AIRLINE. 16

Chapter 9: E-Ticket reissue Why it is necessary to Reissue/Exchange ticket? If there is a change fee If fare is higher If there are some change of RBD (with a fare difference) If there is a change of routing without changing the point of origin. Which do you need to do before reissue E-Ticket? Clarify with fare note/rules for historical fare What kind of the reissue fee charge code applicable for each airlines?(if any) Compare the historical fare and the current fare Elements need to be updated before reissue Itinerary TST Fare base on Taxes Total Fare and Taxes Not valid after Fare calculation Form of payment (FP) Commission (FM) (If any) Original issue (FO) 17

Reissue steps for totally unused E-Ticket For example: reroute with reissue charge: 1. Display original PNR > RTREH3I4 RP/BKKIQ310U/BKKIQ310U AA/SU 11JUL17/0354Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 036 H 20JUL 4 BKKKKC HK1 1945 2045 20JUL E WE/REH3I4 4 AP *MIRANDA.K@GMAIL.COM 5 TK OK11JUL/BKKIQ310U//ETWE 6 FA PAX 909-2410014014/ETWE/THB5350/11JUL17/BKKIQ310U/3520001 2/S2-3 7 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2-3 8 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 9 FG PAX 0000000000 BKKTG21Y4/S2-3 10 FM *M*5 11 FP CASH 12 FV PAX WE/S2-3 2. Display original E-Ticket Record and check historical fare note in PE category >TWD TKT-9092410014014 RCI- 1A LOC-REH3I4 OD-KKCKKC SI- FCPI-0 POI-BKK DOI-11JUL17 IOI-35200012 1.KERR/MIRANDA MS ADT ST 1 OKKC WE 41 H 17JUL0855 OK HWE O 28OCT 20K 2 OBKK WE 36 H 20JUL1945 OK HWE O 28OCT 20K KKC FARE F THB 5200 TOTALTAX THB 150 TOTAL THB 5350 /FC KKC WE BKK2600.00WE KKC2600.00THB5200.00END FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE FP CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX >FQDKKCBKK/AWE/CH/R,11JUL17 FQDKKCBKK/AWE/CH/R,11JUL17 SL TG TAX MAY APPLY ROE 34.024000 UP TO 5.00 THB SURCHG MAY APPLY-CK RULE 11JUL17**11JUL17/WE KKCBKK/NSP;EH/TPM 233/MPM... LN FARE BASIS OW THB RT B PEN DATES/DAYS AP MIN MAX R 01 HWE 2600 5200 H NRF A22MAY B28OCT+ - - - R C28OCT - 18

>FQN1-1*PE FQN1-1*PE 1 - PSGR P1 ADT RULES DISPLAY FARE COMPONENT 1 ADT KKCBKK WE H FCL: H TRF:1302 RULE: 0002 BK: H PTC: ADT-ADULT FTC: ER -ECONOMY RESTRICTED PE.PENALTIES CANCELLATIONS AT ANY TIME TICKET IS NON-REFUNDABLE. NOTE - CHANGES: REISSUE CHARGE FEE UNDER TAX CODE--XP-- AND PLUS DIFFERENCE FARE (IF APPLICABLE). ORIGINATE FROM THIALAND - REISSUE CHARGE THB750 FOR DOMESTIC ROUTES/THB1,200 FOR INTERNATIONAL ROUTES. REISSUE: 1.DATE/FLIGHT/CLASS - PERMITTED WITHIN TRAVEL RESTRICTION WITH FEE. THE NEW ITINERARY FARE MUST BE EQUAL OR HIGHER. IN CASE THE NEW FARE IS HIGHER COLLECT THE DIFFERENTIAL FARE. THE ORIGINAL NON REFUNDABLE AMOUNT REMAINS NON REFUNDABLE. --- INF NO CHANGE FEE APPLIED --- CHANGE RESERVATION: CAN BE CHANGED AT LEAST 24 HOURS BEFORE DEPARTURE TIME. 2. REROUTE - PERMITTED WITH REISSUE FEE AND PLUS DIFFERANCE FARE (IF APPLICABLE). THE ORIGINAL ROUTE NON REFUNDABLE AMOUNT REMAINS NON REFUNDABLE.IF A LOWER FARE IS AVAILABLE THE DIFFERENCE IN FARES WILL NOT BE REFUNDED TO THE PASSENGER. --- INF NO CHANGE FEE APPLIED --- 3. Update PNR with new flights as passenger preference Display availability >AN20JULBKKUBP/AWE AN20JULBKKUBP/AWE ** AMADEUS AVAILABILITY - AN ** UBP UBON RATCHATHAN.TH 9 TH 20JUL 0000 1 WE 020 U9 A8 P6 Y9 B9 M9 H9 /BKK UBP 0700 0805 E0/320 1:05 Q9 V9 W9 T9 K9 S9 Z8 O6 E4 Sell a new segment >SS1H1 RP/BKKIQ310U/BKKIQ310U AA/SU 11JUL17/0354Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 020 H 20JUL 4 BKKUBP DK1 0700 0805 20JUL E 0 320 S SEE RTSVC 4 WE 036 H 20JUL 4 BKKKKC HK1 1945 2045 20JUL E WE/REH3I4 5 AP *MIRANDA.K@GMAIL.COM 6 TK OK11JUL/BKKIQ310U//ETWE 7 FA PAX 909-2410014014/ETWE/THB5350/11JUL17/BKKIQ310U/35200012/S2,4 8 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2,4 4. Re-price the new fare for the entire itinerary and create a new TST 19

>FXP/S2-3 FXP/S2-3 01 KERR/MIRAN* LAST TKT DTE 17JUL17 - DATE OF ORIGIN ------------------------------------------------------------ AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG KKC BKK WE 41 H H 17JUL 0855 HWE 28OCT 20 UBP WE 20 H H 20JUL 0700 HWE 28OCT 20 THB 5300 17JUL17KKC WE BKK2600.00WE UBP2700.00THB5300.00END THB 150TS THB 5450 NO CHARGEABLE ANCILLARY SERVICE TICKET STOCK RESTRICTION BG CXR: WE/WE PRICED WITH VALIDATING CARRIER WE - REPRICE IF DIFFERENT VC Note: Using TTE entry to delete an unused TST >TTE TST DELETED 5. Calculate the additional collection from the new Fare/Tax and old Fare/Tax DIFF Fare THB 5300-5200 Reissue charge Total additional collection = THB100 = THB750 = THB850 6. Update TST for Ticket Exchange >TTK/EXCH TST00002 BKKIQ310U SR/11JUL M 1 LD 17JUL17 2359 OD KKCUBP T- FXP 1.KERR/MIRANDA MS 1 KKC WE 041 H 17JUL 0855 OK HWE 28OCT 20K 2 O BKK WE 020 H 20JUL 0700 OK HWE 28OCT 20K UBP FARE R THB 5300 TX001 O THB 150-TSLO TOTAL THB 0 GRAND TOTAL THB 0 KKC WE BKK2600.00WE UBP2700.00THB5300.00END 10.FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE 12.FM *M*5 13.FP O/CASH 14.FV WE 20

7. Add reissue charge or change fee and total additional collection >TTK/X750XP/TTHB850 TST00002 BKKIQ310U SR/11JUL M 1 LD 17JUL17 2359 OD KKCUBP T- FXP 1.KERR/MIRANDA MS 1 KKC WE 041 H 17JUL 0855 OK HWE 28OCT 20K 2 O BKK WE 020 H 20JUL 0700 OK HWE 28OCT 20K UBP FARE R THB 5300 TX001 O THB 150-TSLO TX002 X THB 750-XP TOTAL THB 850 GRAND TOTAL THB 850 KKC WE BKK2600.00WE UBP2700.00THB5300.00END 8. Enter an Original Document number >TWD >FO* >FO909-2410014014E1BKK11JUL17/35200012/909-2410014014E1 RP/BKKIQ310U/BKKIQ310U SR/SU 11JUL17/0510Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 020 H 20JUL 4 BKKUBP HK1 0700 0805 20JUL E WE/REH3I4 4 AP *MIRANDA. K@GMAIL.COM 5 TK OK11JUL/BKKIQ310U//ETWE 6 OPW-11JUL:1040/1C7/WE REQUIRES TICKET ON OR BEFORE 12JUL:1040 BKK TIME ZONE/TKT/S3 7 OPC-12JUL:1040/1C8/WE CANCELLATION DUE TO NO TICKET BKK TIME ZONE/TKT/S3 8 FA PAX 909-2410014014/ETWE/THB5350/11JUL17/BKKIQ310U/35200012/S2 9 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2 10 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 12 FM *M*5 13 FO 909-2410014014BKK11JUL17/35200012/909-24100140142E1 14 FP PAX O/CASH/S2-3 15 FV PAX WE/S2-3 9. Enter OLD and NEW Form of Payment >XE14 >FPO/CASH+/CASH RP/BKKIQ310U/BKKIQ310U SR/SU 11JUL17/0510Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 020 H 20JUL 4 BKKUBP HK1 0700 0805 20JUL E WE/REH3I4 4 AP *MIRANDA.K@GMAIL.COM 5 TK OK11JUL/BKKIQ310U//ETWE 6 OPW-11JUL:1040/1C7/WE REQUIRES TICKET ON OR BEFORE12JUL:1040 BKK TIME ZONE/TKT/S3 7 OPC-12JUL:1040/1C8/WE CANCELLATION DUE TO NO TICKET BKK TIME ZONE/TKT/S3 8 FA PAX 909-2410014014/ETWE/THB5350/11JUL17/BKKIQ310U/35200012/S2 9 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2 12 FM *M*5 13 FO 909-2410014014BKK11JUL17/35200012/909-24100140142E1 14 FP O/CASH+/CASH 15 FV PAX WE/S2-3 21

10. Reissue the WE E-Ticket >TTP/RT/T-WE OK ETICKET >RT RP/BKKIQ310U/BKKIQ310U SR/SU 11JUL17/0515Z REH3I4 1.KERR/MIRANDA MS 2 WE 041 H 17JUL 1 KKCBKK HK1 0855 0955 17JUL E WE/REH3I4 3 WE 020 H 20JUL 4 BKKUBP HK1 0700 0805 20JUL E WE/REH3I4 4 AP *MIRANDA.K@GMAIL.COM 5 TK OK11JUL/BKKIQ310U//ETWE 6 OPW-11JUL:1040/1C7/WE REQUIRES TICKET ON OR BEFORE 12JUL:1040 BKK TIME ZONE/TKT/S3 7 OPC-12JUL:1040/1C8/WE CANCELLATION DUE TO NO TICKET BKK TIME ZONE/TKT/S3 8 FA PAX 909-2410014015/ETWE/THB850/11JUL17/BKKIQ310U/35200012/S2-3 9 FB PAX 0000000000 TTP/RT/T-WE OK ETICKET/S2-3 10 FE PAX VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE/S2-3 11 FG PAX 0000000000 BKKTG21Y4/S2-3 12 FM *M*5 13 FO 909-2410014014BKK11JUL17/35200012/909-24100140142E1 14 FP O/CASH+/CASH 15 FV PAX WE/S2-3 Display the new E-Ticket Record >TWD TKT-9092410014015 RCI- 1A LOC-REH3I4 OD-KKCUBP SI- FCPI-1 POI-BKK DOI-11JUL17 IOI-35200012 1.KERR/MIRANDA MS ADT ST 1 OKKC WE 41 H 17JUL0855 OK HWE O 28OCT 20K 2 OBKK WE 20 H 20JUL0700 OK HWE O 28OCT 20K UBP FARE R THB 5300 TOTALTAX THB 750 TAXES PD TOTAL THB 850A /FC KKC WE BKK2600.00WE UBP2700.00THB5300.00END FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE FO 909-2410014014BKK11JUL17/35200012/909-2410014014 FP O/CASH+/CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX Display taxes details panel >TWD/TAX >TWD/TAX TOTALTAX THB 750 TX01 THB 750XP PD01 THB 150TS 22

Display OLD E-Ticket Record from NEW E-Ticket Record >TWD/O* TKT-9092410014014 RCI- 1A LOC-REH3I4 OD-KKCKKC SI- FCPI-0 POI-BKK DOI-11JUL17 IOI-35200012 1.KERR/MIRANDA MS ADT ST 1 OKKC WE 41 H 17JUL0855 OK HWE E 28OCT 20K 2 OBKK WE 36 H 20JUL1945 OK HWE E 28OCT 20K KKC FARE F THB 5200 TOTALTAX THB 150 TOTAL THB 5350 /FC KKC WE BKK2600.00WE KKC2600.00THB5200.00END FE VALID ON WE FLT ONLY TKT NON RFND NON ENDOSE FP CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX SAC- 90912N3LYAZPA Display a WE Query report >TJQ/T-WE AGY NO - 35200012 QUERY REPORT 11JUL CURRENCY THB OFFICE - BKKIQ310U SELECTION: AGENT - 4266SR 11 JUL 2017 ------------------------------------------------------------------------------- SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------- 000011 909 2410014010 4950 150 0 240 CA KERR/MIR SR REAY2R TKTT 000012 909 2410014011 12375 1315 0 553 CA KERR/MIR SR RECKZ7 CANX 000013 909 2410014012 10375 1315 0 453 CA KERR/MIR SR REE7YC TKTT 000014 909 2410014013 750 750 0 0 CA KERR/MIR SR REAY2R TKTT 000015 909 2410014014 5350 150 0 260 CA KERR/MIR SR REH3I4 TKTT 000016 909 2410014015 850 750 0 5 CA KERR/MIR SR REH3I4 TKTT 23