Annual International Arrivals & Accommodation Statistics

Annual International Arrivals & Accommodation Statistics 2013 Annual Report Department of Research and Development June 2014 2013 International arrivals and accommodation statistics report Page 1

Table of contents Preface Arrival Statistics Introduction 3 4 4 Overview of arrivals to Lesotho 4 Where did visitors to Lesotho come from? How did visitors to Lesotho get there? Why did visitors come to Lesotho? How long did visitors stay in Lesotho? 6 7 7 9 Accommodation Statistics 11 Introduction 11 Supply of accommodation Demand for accommodation 11 13 Revenue Conclusion Definitions 16 19 19 Annex 1 Annex 2 20 25 2013 International arrivals and accommodation statistics report Page 2

Preface Thee Worrlld Tourriism Sceenee According to the latest UNWTO World Tourism Barometer (April 2014), international overnight tourist arrivals grew by 5 percent in 2013, reaching the remarkable 1,087 million arrivals. This increase in arrivals posted an increase in International tourism receipts reaching US$ 1159 billion worldwide in 2013, up from US$ 1078 billion in 2012. By UNWTO region, prospects for 2014 are strongest for Asia and the Pacific (5% to 6%), followed by Africa (4% to 6%). Thiis Reeporrtt This report is a regular publication of the Lesotho Tourism Development Corporation that aims to provide trends for international arrivals to Lesotho and presents the analysis of 2013 international tourists arrivals to Lesotho. 2013 International arrivals and accommodation statistics report Page 3

Arrival Statistics Introduction The analysis of International visitor arrivals to Lesotho includes; total number of arrivals to Lesotho recorded from 10 ports in a year and month, purpose of visit, mode of transport to Lesotho, how long visitors stay and country of residence. The data presented in this report was gathered from 10 ports of entry namely, Caledon spoort, Moshoeshoe I International Airport, Vanroyeen s Gate, Bridge, Makhaleng Bridge, Qacha s Nek Bridge and Maseru Bridge. Caution: care should be taken when quoting figures presented in this report because they could have been more but due to the migration of the Immigration Department form the manual to the electronic system, which is still being piloted, we might have lost some of the data from the beginning of August to December 2013. Maputsoe Bridge, Sani Pass Border Post, Peka Bridge, Tele Overrvi iew off intterrnatti i ionall arrrri ivalss,, 2006 tto 2013 Figure 1 shows the distribution of arrivals year since 2006. The figure shows that, arrivals to Lesotho assumed a fluctuating trend with troughs observed between 2006 and 2009 as well as 2010 and 2012. The reason for the first trough was the economic down turn that was experienced in those years, while the second one was the result of the 2010 FIFA World Cup tournament that was hosted in South Africa which resulted in an increased number of arrivals to Lesotho followed by a drop in 2011. In 2011 arrivals to Lesotho also increased because of the heavy snow that was seen in that year, which inhibited access to most of the popular attractions as well as undertaking of some touristic activities that may not be suitable during the snow season (e.g pony trekking, 4x4 trekking and mountaineering). The observed increase of arrivals in 2012 resulted from a combination of increased marketing efforts, favorable weather conditions during the peak season (June to September) and the extension of data collection to Qacha s Nek Bridge. A further increase in arrivals was also observed in 2013, which lead to 432 966 arrivals recorded in 2013. 2013 International arrivals and accommodation statistics report Page 4

Further analysis in figure 2 below indicates that, with regards to arrivals to Lesotho, 2013 begun with a higher note as compared to 2012. This is indicated by 24.5 percent of the total arrivals recorded during the first quarter of 2013 compared to 21.0 percent in 2012. A slight drop of 1.2 percent was observed during the second quarteras compared to the first quarter of 2013, thus arrivals recorded during the second accounted for 23.3 percent of the total arrival in 2013. The same proportion was observed in 2012. A 3.0 percentage increase was seen during the third quarter with arrivals for that period constituting 26,3 percent of the total arrivals while in 2012 the arrivals in that quarter made up 24.6 percent. During the fourth quarter, the Department of Immigration started the processes of migrating from themanual to the electronic systems of capturing the data at ports and this affected the data capturing negatively because most of the visitors were not captured (because they were not required to fill the forms while the electronis systems were still being piloted). Thus the process resulted in decreased records of arrivals, hence a drop of 0.4 and 5.4 percent from the third quarter and in comparison to the fourth quarter of 2012 respectively. Figure 3 below illustrates the seasonality of arrivals to Lesotho over the months. According to the recorded numbers of arrivals to Lesotho during 2013 among the individual months, as compared to 2012, arrivals to Lesotho increased by 16.6 percent in January followed by a smaller increase of 11.7 percent in February and a high increase of 28.2 percent March, which resulted from larger number of visitors who visited during the Easter holidays. During the month of April, the number of visitors decreased by 20.4 percent. In May the number of arrivals recuperated, registering an increase of 16.5 percent and a further 22.4 percent increase was observed in June as compared June 2012. Thereafter the arrivals increased by as little as 6 percent and 6.6 percent in July and August 2013 International arrivals and accommodation statistics report Page 5

respectively. The September month saw an increase of 17.8 percent while October only increased by 1 percent as compared to October 2012. During November and December the number arrivals recorded decreased by 13.4 and 22.2 percent respectively. This was the result of the changes in the immigration system as highlighted above. The overall growth in arrivals to Lesotho in 2013 was 2.5 percent as compared to 2012. Wherre did Vissi ittorrss tto LLessottho ccome ffrrom? This section presents analysis of arrivals by region and country of residence. Table 1 below illustrates that, arrivals from Africa maintained the first position, hitting as high as 95.54 percent of total arrivals to Lesotho. Europe maintained the second position with 3.8 percent while Asia and America came third and fourth with 1.0 and 0.8 percent respectively. From the African market, South Africa contributed the largest share (97.3 percent) while from the European market, Holland contributed the largest share of 29.3 percent. United States of America contributed 78.6 percent of the American arrivals while from the Asian market China was on the lead with 31.6 percent. 2013 International arrivals and accommodation statistics report Page 6

Table 1: Distribution of arrivals by country and region, 2013 Country/Region 2013 % of total % of Region Africa 408 553 94,4 100,0 Botswana 2 200 0,5 0,5 Malawi 372 0,1 0,1 South Africa 397 696 91,9 97,3 Swaziland 1 332 0,3 0,3 Zambia 855 0,2 0,2 Zimbabwe 3 785 0,9 0,9 Other Africa 2 313 0,5 0,6 America 3 410 0,8 100,0 Canada 626 0,1 18,4 United States 2 679 0,6 78,6 Other America 105 0,0 3,1 Europe 16 644 3,8 100,0 Holland/Netherlands 4 870 1,1 29,3 Germany 4 726 1,1 28,4 United Kingdom 2 380 0,5 14,3 Other Europe 4 668 1,1 28,0 Asia 4 306 1,0 100,0 China 1 360 0,3 31,6 India 259 0,1 6,0 Taiwan 198 0,0 4,6 Other Asia 2 489 0,6 57,8 Middle east 48 0,0 100,0 Not Stated 5 0,0 100,0 Total 432 966 100,0 100,0 How did vissi ittorrss gett herre and why werre tthey herre? In order to have a transport system that is convenient to the visitors, we need to have information on mode of transport preferred by visitors. Table 2 shows that, Moshoeshoe I International Airport, the only air access point to Lesotho, handled only 3.3 percent of total visitors to Lesotho in 2013. The remaining 96.7 percent used road transport to get to Lesotho during the year under review. This can be attributed to the fact that the majority of visitors came from South Africa which is easily reachable (since other visitors can use public transport) and affordable by road. Further analysis from the same table by Purpose of visit illustrates that, more than half (61.0 percent) of visitors came for Other purposes which could probably include those who came to visit friends and relatives. A notable share of slightly less than one third of the total (27.6 2013 International arrivals and accommodation statistics report Page 7

percent) came for holiday while 10.5 percent came for Business. The table further shows that, among those who came by air, Business visitors were dominant with 48.1 percent while among those who used road transport, Visitors who came for Other purposes were dominant with 61.8 percent. Table 2: Percentage Distribution of Arrivals by Mode of Transport and Purpose of Visit Purpose Air Road % of Total Business 48,1 9,2 10,5 Employment 1,5 0,4 0,4 Holiday 10,2 28,2 27,6 Returning Resident 0,4 0,2 0,2 School 0,2 0,1 0,1 Other 39,4 61,8 61,0 Not Stated 0,2 0,2 0,2 % of Total 3,3 96,7 100.00 The momentum pattern of visitors to Lesotho has undergone significant changes, including the fluctuation of the visitors numbers over the years. Likewise, figure 4 illustrates that, the proportion of holiday visitors has continuously declined over the years since 2008 to 2011 and then slightly increased by 1.46 percent from 29.38 in 2011 to 30.84 in 2012 and then declined again in 2013 to reach 27.6 percent. On the contrary, visitors who stated Other as their purpose of visit have been slightly increasing over the same period with a slight decrease observed in 2012 followed by an increase in 2013, registering 61.8 percent of the total arrivals. It is a noteworthy fact that, these (Other) could include visitors coming to visit friends and relatives as it has been indicated earlier in the report that, the current data collection tool does not make provision for such a category to be clearly distinguished. 2013 International arrivals and accommodation statistics report Page 8

How long l did vissi ittorrss ssttay in i LLessottho? Longer stay, which may later translate to increased occupancy rates and revenue, may be encouraged through the development of appropriate tourism facilities and activities throughout the country. It is therefore imperative to compile and analyse information on Length of Stay. It should be noted that the analysis on Length of Stay presented in this report is based on intended not actual Length of Stay. And for the purpose of this analysis, only overnight visitors will be included in the analysis (same day visitors will be excluded). Figure 5 indicates that, almost three quarters of the total arrivals were overnight and slightly more than a quarter was same day visitors. Figure 6 shows the percentage distribution of visitors by number of intended length of stay in nights during 2013. It shows that, the majority (31.5 percent) of overnight visitors stayed for 1 to 3 days, followed by those who stayed for 4 to 7 nights with 25.3 percent then by those who stayed for a month to months with 22.6 percent then 1 week to 2 weeks with 17.7 percent and a very small proportion of those who stayed for 2 weeks to approximately 4 weeks. There were very few visitors who stated for 57 to 91 nights and 92 and over nights, registering only 0.1 percent each. 2013 International arrivals and accommodation statistics report Page 9

Further analysis of average intended length of stay by purpose of visit in figure 7 above shows that, the average intended length of stay for all overnight visitors was 12 nights in 2013. Scholars and workers registered the highest average intended lengths of stay of 16 and 15 nights respectively. The number of intended nights by Business visitors was lowest at 8 nights. Holiday makers and those who came for other purposes intended to stay for an average of 12 nights. Table 3 shows the number of visitor nights by purpose of visit. The total number of nights spent by 298 035 overnight visitors who came to Lesotho in 2013 is estimated to 3 565 111. More than half (64.5) of total visitor nights were stayed by those who came for other purposes while 28.0 percent was stayed by Holiday makers. Peculiar to the Table 3: Visitor Nights by Purpose of Visit Purpose Visitor Nights % of Total Business 228 979 6.4 Employment 17 593 0.5 Holiday 998 658 28.0 Returning Resident 7 929 0.2 School 6 003 0.2 Other 2 300 471 64.5 Not Stated 5 478 0.2 All Visitors 3 565 111 analysis is the fact that, scholars and workers had the highest average length of stay but their nights were lower. This was due to the fact that, though they stayed longer but they are few in numbers. In simple terms this means that, few visitors who stay longer may not make up more nights as compared to more visitors who on average, stay for shorter nights. 2013 International arrivals and accommodation statistics report Page 10

Accommodation Statistics Introduction This section provides an overview of the accommodation sector in Lesotho. International and domestic visitors use a variety of accommodation while they travel. These include hotels, lodges, guest houses, bed & breakfast, hostels, farmers training centers and backpackers. This report presents the analysis of information collected from all accommodation establishments in Lesotho. The analysis thereof will cover the accommodation room capacity, bed occupancy, revenue accrued and employment in the accommodation sector. Supply off Accccommodatti ion How big was the accommodation sector? In 2013, there were 154 accommodation establishments in Lesotho, the same as previous year but 6 percent more than 2011 where there were 145 establishments. The supply of accommodation rooms by type is presented in figure 8. The figure shows that, B&B and Guest Houses accounted for the largest share (59.09 percent) of the total accommodation capacity in 2013, followed by Lodges with 16.23 percent, Hotels with 12.34 percent and others* types 12.34 percent. *Other includes rooms in backpackers, hostels, FTCs and homestays 2013 International arrivals and accommodation statistics report Page 11

How many people were employed in the accommodation sector? In 2013, there were 1,925 employees in the over a half (60 percent) of these employees are females accommodation sector. This number reflect a decrease of 758 emplyees when compared to 2012, there could be varoius reasons for this signigficant drop but failure of submission by big establishments for 2013 made a very while the reamining 40 percent were males. It further shows that, all types of establishments employed more females than males (in all categories females constitute at least 50 percent or more). significant dent in this regard. Figure 9 below shows that, 2013 International arrivals and accommodation statistics report Page 12

Demand fforr Accccommodatti ion Guest Nights spent in 2013 Guest nights are one of the important yardstick in measuring the use of accommodation facilities. The total number of guest nights recorded in 2013 was 432,928. This means in 2013, 432,928 guests were received in accommodation facilities in Lesotho. Of that number, domestic guest nights accounted for 58.25 percent while 41.75 percent were international guest nights. Although there are more domestic guest, this is due to the fact that, the main purchaser of accommodation in Lesotho is the Government through workshops that are held by different Ministries. Furthermore, this feature also coincides with the fact that, the majority of international arrivals to Lesotho came from South Africa, where mojority of them visit frinds and reletives. 2013 International arrivals and accommodation statistics report Page 13

Market Share of Guest Nights by Accommodation Type In 2013, hotels hosted the largets share of guest nights at 40.44 percent of total guest nights, followed by B&B/Guest Houses with 31.91 percent, Lodges (16.08 percent) and Other types with only 11.57 percent as illustrated in figure13 below. Comparing the guests nights by type of guest, the figure further shows that, hotels accounted for the largest Share of dometstic guests with 25.64 percent while international guests constituted 14.79 percent of total guests. B&B/GuestHouse were second with a share of 19.84 percent of domestic and 12.08 percent of international. Lodger had however similer distiribution of 7.85 percent of both domestic and international. This was mainly because hotels have larger conference facilities than lodges, hence government workshops for domestic/locals were mostly held at hotels some B&Bs and guest houses. The Seasonal pattern in the Accommodation Sector Figure 14 below illustrates how accommation performed over period of 12 months. The period of higher demand for accommodation was in March for internatiol guests and in July for domestic guests. There has been a decline for international guest from April through othe year whild for domestric there has been and improvement in from July although there has been some flactuation till December. 2013 International arrivals and accommodation statistics report Page 14

Figure 14: Distribution of accommodation demand by months by type of guests The demand for Accommodation across the Districts Figure 15 presents the distribution of guest nights by Districts. In 2013, Maseru had the highest numbers of guest nights for both international and domestic guests and again Maseru is the only district where international guest were more than the domestic guest. Quthing is the least in total number of guests that it hosted in 2013. Figure 15: Distribution of accommodation demand by district and type of guests 2013 International arrivals and accommodation statistics report Page 15

Occupancy Table 4 below shows the distribution of bed Occupancies by type of establishment and district. It illustrates that, Maseru had the highest bed occupancy of 28.37 percent followed by Leribe and Mokhotlong with 24.73 and 22.70 percent respectively. Thaba-Tseka was the least with 9.42 percent. In 2013, the overall bed occupancy rate increased by 1 percent from 20 percent of 2013 to 21.26 percent in 2013. Analysis by type of establishment from the same table shows that hotels recorded the highest bed occupancy at 31.82 percent followed by B&B/Guest houses at 18.81 percent while lodges are at 16.38 percent and other type of establishment are at 15.33 percent. Table 4: Bed Occupancy rates by type of establishment and district Type of accommodation Hotel Lodge B&B/Guest House Others Total Berea 17,97 0,00 10,95 0,00 15,51 Butha-Buthe 11,55 29,15 9,24 17,91 16,44 Leribe 32,89 18,34 19,77 10,94 24,73 Mafeteng 33,77 30,68 13,68 5,39 21,49 Maseru 62,70 14,67 26,63 9,93 28,37 Mohales Hoek 15,72 11,21 10,06 7,18 12,31 Mokhotlong 17,50 22,39 10,88 33,57 22,70 Qachas Nek 22,51 26,41 18,53 9,10 17,59 Quthing 11,18 3,44 18,77 2,52 10,92 Thaba-Tseka 20,78 6,11 10,98 15,71 9,42 Total 31,82 16,38 18,81 15,33 21,26 Revenue Table 5 illustrates the distribution of revenue accrued from all accommodation establishments by their type and districts. Maseru accounted for the largest share of 32.62 percent (M104,443,609.36) of the total revenue. Leribe followed at 32.17 percent (M102, 996, 884. 73) and Thaba- Tseka was the least at 1.45 percent (M4, 640, 098.00). Revenue accrued from hotels was at 62.54 percent, Lodgers at 13.49 percent, B&B/ Guest House at 18.87 percent and other type of accommodation had 5.10 percent contribution in overall revenue accrued. 2013 International arrivals and accommodation statistics report Page 16

Table 6: Distribution of Revenue Accrued from Accommodation Sector by type of Accommodation and District Table 5: Type of accommodation establishment (in Maloti) Hotel Lodge B&B/Guest House Others Total Berea 16 544 268,76 0,00 3987742,14 0,00 20532010,90 Butha-Buthe 1 947 716,64 5293218,60 1198187,50 323603,91 8762726,65 Leribe 82 498 524,00 4048562,56 16138737,17 311061,00 102996884,73 Mafeteng 8 519 397,74 5336345,50 2168707,06 218939,00 16243389,30 Maseru 62 294 142,22 17485541,53 22590625,61 2073300,00 104443609,36 Mohales Hoek 16 749 322,31 711070,00 1170241,00 365745,00 18996378,31 Mokhotlong 6 810 051,33 7652132,50 2407923,00 12271918,13 29142024,96 Qachas Nek 2 441 864,80 757076,00 4411179,95 230865,00 7840985,75 Quthing 1 526 122,40 245100,00 4691468,10 131183,00 6593873,50 Thaba-Tseka 925 331,00 1676644,00 1641226,00 396897,00 4640098,00 Total 200 256 741,20 43205690,69 60406037,53 16323512,04 320191981,46 How is the share of revenue by the type of Guests? Figure 16 shows the analysis of revenue accrued from accommodation establishments by type of guests. Residents (Locals) accounted for the largest share (74.56 percent) of revenue accrued as compared to Non- Residents (25.44 percent). How is the share of revenue by type of services sold? Accommodation establishments sell a variety of services other that accommodation itself. These services include laundry services, sales of food and beverages, conference facilities services, camping facilities and touristic and sporting activities. Figure 17 presents the distribution of revenue accrued across the services sold by type of guests. It shows that, across all the types of services sold, residents accounted for the largest shares. Out of the total revenue from accommodation residents accounted for 34.68 percent while Non-residents only contributed 14.82 percent. Food 2013 International arrivals and accommodation statistics report Page 17

and beverages and other services were still high on residents than non residents 2013 International arrivals and accommodation statistics report Page 18

Conclusion and Recommendations Lesotho has the potential to welcome even more visitors. Even more interesting is the fact that since 2008, the statistics have been perpetually increasing with a peak observed in 2010 because of the World Cup Soccer Tournament and a slight decrease in 2011. The tourism sector in general should therefore be planned in a broad, multi-sectoral manner that focuses on economic and social aspects, infrastructure and tourism product development as well as touristic activities to attract more. In this way, tourism in Lesotho would be more vibrant and visitors could stay longer in the country thereby translate to more tourism receipts. This would not only benefit the tourism sector but other sectors as well. The Corporation therefore needs to foster and strengthen working relations with other institutions including those that are outside the tourism sector to facilitate infrastructural development and enhance training. The tool that is used for collection of arrivals statistics should be revised to allow proper classification of visitors in terms of their purposes of visit and length of stay so as to precisely measure these variables. This will help in the proper planning and assessment of the sector s development. Important to note also is the fact that, currently we are not able to capture the departure statistics because of limited resources, thus this should be considered for future developments. This will help us to measure the length of stay in actual terms instead of the intended length of stay of the length of stay since we can be able to match the departure and arrival statistics. We are however hoping that, the roll out of the new electronic immigration system which is being currently piloted at the three major ports will be a remedy to these problems because the template has incorporated the revised format of the arrival/departure form. That being achieved, our statistics will also be internationally comparable, quantity and quality wise. Definitions of Terms International Visitor: refers to any person who, travels to a country other than that in which he/she has his/her usual residence, for a period not more than 12 months and whose main purpose of visit is other than the activity remunerated from within the country visited. Overnight Visitor: is an international visitor who, stays at least one night in a collective or private accommodation in the country visited Same Day Visitor: an international visitor, who does not spend a night in a collective or private accommodation in the country visited Tourist Arrivals: Every single visit (or entry) of a visitor to a country either in the course of the same trip or in the course of different trips is counted as an arrival. Tourist Nights: Number of nights spent by overnight visitors to Lesotho in a specified time. 2013 International arrivals and accommodation statistics report Page 19

ANNEX 1 2013 International arrivals and accommodation statistics report Page 20

Arrival Statistical Tables, 2013 2012 Arrivals compared with 2013 Arrivals Jan-Dec 2012 compared with Jan-Dec 2013 Country 2012 2013 Difference % AFRICA 403,763 408,553 4,790 1.19 Botswana 1,752 2,200 448 25.57 Malawi 309 372 63 20.39 South Africa 394,336 397,696 3,360 0.85 Swaziland 1,071 1,332 261 24.37 Zambia 662 855 193 29.15 Zimbabwe 3,551 3,785 234 6.59 Other Africa 2,082 2,313 231 11.10 AMERICA 3,059 3,410 351 11.47 Canada 718 626-92 -12.81 United States 2,222 2,679 457 20.57 Other America 119 105-14 -11.76 EUROPE 12,672 16,644 3,972 31.34 Holland/Netherlands 3,594 4,870 1,276 35.50 Germany 3,746 4,726 980 26.16 United Kingdom 1,811 2,380 569 31.42 Other Europe 3,521 4,668 1,147 32.58 ASIA 2,995 4,306 1,311 43.77 China 998 1,360 362 36.27 India 212 259 47 22.17 Taiwan 161 198 37 22.98 Other Asia 1,624 2,489 865 53.26 MIDDLE EAST 13 48 35 269.23 No Response 95 5-90 -94.74 TOTAL 422,597 432,966 10,369 2.45 Purpose Arrivals by Purpose of Visit and Length of Stay, January December 2013 Day Visitor Length Of Stay 1-3 4-7 8-14 15-28 29-56 57-91 92+ No Response Business 16,422 11,990 7,861 3,796 700 3,039 41 16 1,569 45,434 Employment 435 375 246 175 52 271 9 16 153 1,732 Holiday 35,012 22,721 21,205 14,811 2,268 18,814 89 124 4,382 119,426 Returning 249 173 110 106 27 145 1 3 73 887 School 83 74 111 61 14 119 3 2 40 507 Others 60,206 58,379 45,824 33,627 5,026 44,868 148 82 16,110 264,270 No response 177 180 133 94 9 96 1 0 20 710 Total 112,584 93,892 75,490 52,670 8,096 67,352 292 243 22,347 432,966 Total 2013 International arrivals and accommodation statistics report Page 21

Arrivals by Purpose of Visit and Age, January December 2013 Age Purpose 00-14 15-24 25-44 45-64 65+ No Response Total Business 603 2,625 25,323 15,020 1,812 51 45,434 Employment 26 116 1,058 459 72 1 1,732 Holiday 7,108 13,726 56,530 33,232 8,640 190 119,426 Returning 40 104 447 262 33 1 887 School 58 215 152 67 15-507 Others 11,886 25,511 140,259 73,580 12,702 332 264,270 No Response 26 68 359 216 38 3 710 Total 19,747 42,365 224,128 122,836 23,312 578 432,966 Arrivals by Country of Residence and Purpose of Visit, January December 2013 Country Purpose Of Visit Business Employment Holiday Returning School Others No Response Africa 43,215 1,572 103,169 856 480 258,568 693 408,553 Botswana 389 29 578 7 56 1,138 3 2,200 Malawi 73 1 76 3 1 218 0 372 South Africa 41,162 1,462 100,431 831 406 252,727 677 397,696 Swaziland 299 6 408 1 0 617 1 1,332 Zambia 247 10 178 3 3 414 0 855 Zimbabwe 509 40 1,029 2 11 2,189 5 3,785 Other Africa 536 24 469 9 3 1,265 7 2,313 America 573 25 1,816 5 14 975 2 3410 Canada 48 2 417 2 0 157 0 626 United States 494 20 1,367 2 14 780 2 2,679 Other America 31 3 32 1 0 38 0 105 Europe 871 25 12,775 15 8 2,942 8 16,644 Holland/Netherlands 87 0 4,104 2 1 673 3 4,870 Germany 124 0 3,937 0 0 664 1 4,726 United Kingdom 290 12 1,437 4 1 635 1 2,380 Other Europe 370 13 3,297 9 6 970 3 4,668 Asia 763 110 1,660 11 5 1,751 6 4306 China 288 54 154 3 1 859 1 1,360 India 78 25 32 5 0 119 0 259 Taiwan 82 3 29 1 0 83 0 198 Other Asia 315 28 1,445 2 4 690 5 2,489 Middle East 11 0 3 0 0 33 1 48 No Response 1 0 3 0 0 1 0 5 Total 45,434 1,732 119,426 887 507 264,270 710 432,966 Total 2013 International arrivals and accommodation statistics report Page 22

Arrivals by Country of Residence and Length of Stay, January December 2013 Country Day Visitor 1-3 4-7 8-14 Length Of Stay 15-29-56 57-91 28 92+ No Response Africa 99,843 89,981 72,517 51,190 7,731 66,599 199 210 20,283 408,553 Botswana 131 452 918 327 60 203 4 1 104 2,200 Malawi 39 64 99 52 12 78 0 0 28 372 South Africa 98,537 87,869 69,445 49,902 7,421 64,637 162 194 19,529 397,696 Swaziland 100 396 523 132 23 87 0 0 71 1,332 Zambia 241 145 215 91 14 67 0 0 82 855 Zimbabwe 508 599 652 406 116 1,305 12 2 185 3,785 Other Africa 287 456 665 280 85 222 21 13 284 2,313 America 1,176 559 647 489 103 231 18 9 178 3410 Canada 293 89 90 60 24 43 3 1 23 626 United States 866 448 526 417 79 183 15 7 138 2,679 Other America 17 22 31 12 0 5 0 1 17 105 Europe 10,301 2,748 1,755 739 175 296 26 8 596 16,644 Holland/Netherlands 3,589 796 303 62 12 33 1 1 73 4,870 Germany 3,313 642 416 109 18 36 3 0 189 4,726 United Kingdom 1,125 390 327 249 71 89 3 3 123 2,380 Other Europe 2,274 920 709 319 74 138 19 4 211 4,668 Asia 1,261 601 561 247 83 225 49 16 1,263 4,306 China 115 110 110 44 11 51 15 2 902 1360 India 36 24 48 21 10 18 7 3 92 259 Taiwan 28 25 34 13 8 19 18 1 52 198 Other Asia 1,082 442 369 169 54 137 9 10 217 2,489 Middle East 0 3 10 5 4 0 0 0 26 48 No Response 3 0 0 0 0 1 0 0 1 5 Total 112,584 93,892 75,490 52,670 8,096 67,352 292 243 22,347 432,966 Total 2013 International arrivals and accommodation statistics report Page 23

Arrivals by Purpose of Visit and Port of Entry, January December 2013 Port of Entry Business Employment Holiday Purpose of Visit Returning Resident School Other No Response Caledonspoort 5,005 218 30,719 177 46 31,009 131 67,305 Makhaleng 114 2 1,662 0 0 856 2 2,635 Maputsoe 5,883 205 15,214 239 107 81,156 135 102,939 Maseru 24,049 964 33,275 328 196 96,935 306 156,053 Moshoeshoe I Airport 6,719 217 1,456 53 28 5,567 26 14,066 Peka Bridge 337 6 2,018 1 2 2,306 9 4,679 Qachas Nek 224 7 2,163 6 55 5,339 17 7,811 Sani Pass 373 29 23,773 13 36 5,227 21 29,472 Tele 314 6 1,656 3 5 9,324 16 11,324 Vanroyeens Gate 2,338 78 7,490 67 32 26,528 47 36,580 Total 45,434 1,732 119,426 887 507 264,270 710 432,966 Total Arrivals by Year and Month, 2006-2013 Month 2006 2007 2008 2009 2010 2011 2012 2013 January 26,239 24,587 19,851 23,988 26,146 31,197 28,182 32,866 February 23,923 22,289 23,696 21,053 26,039 24,774 27,948 31,204 March 29,949 26,608 25,656 21,048 29,760 28,544 32,696 41,910 April 37,486 27,864 20,954 29,658 31,329 38,604 39,452 31,405 May 22,856 20,458 19,487 18,908 26,645 28,678 27,568 32,110 June 27,608 25,754 21,335 23,017 36,508 29,878 30,466 37,287 July 30,995 25,394 22,979 31,901 40,252 35,524 36,364 38,541 August 32,156 27,959 22,547 32,000 34,659 32,771 39,660 42,282 September 30,239 25,126 20,708 29,413 30,161 30,369 27,989 33,020 October 26,055 20,770 22,539 32,154 37,045 33,608 26,759 27,087 November 26,490 22,715 21,937 30,132 38,939 30,887 35,828 31,039 December 42,917 30,826 51,384 50,471 68,387 53,315 69,685 54,215 January - December 356,913 300,350 293,073 343,743 425,870 398,149 422,597 432,966 2013 International arrivals and accommodation statistics report Page 24

ANNEX 2 2013 International arrivals and accommodation statistics report Page 25

Accommodation Statistical tables, 2013 Number of beds in 2013 Hotel Lodge B&B/Guest House Others Total Berea 233 0 126 0 359 Butha-Buthe 52 70 90 8 220 Leribe 266 94 239 28 627 Mafeteng 75 107 120 60 362 Maseru 328 362 616 284 1590 Mohales Hoek 176 32 58 85 351 Mokhotlong 140 76 157 240 613 Qachas Nek 34 22 112 55 223 Quthing 45 39 130 88 302 Thaba-Tseka 18 194 100 45 357 Total 1367 996 1748 893 5004 Bed capacity in 2013 Hotel Lodge B&B/Guest House Others Total Berea 85045 0 45990 0 131035 Butha-Buthe 18980 25550 32850 2920 80300 Leribe 97090 34310 87235 10220 228855 Mafeteng 27375 39055 43800 21900 132130 Maseru 119720 132130 224840 103660 580350 Mohales Hoek 64240 11680 21170 31025 128115 Mokhotlong 51100 27740 57305 87600 223745 Qachas Nek 12410 8030 40880 20075 81395 Quthing 16425 14235 47450 32120 110230 Thaba-Tseka 6570 70810 36500 16425 130305 Total 498955 363540 638020 325945 1826460 2013 International arrivals and accommodation statistics report Page 26

Number of beds used in 2013 Hotel Lodge B&B/Guest House Others Total Berea 15 283 0 5035 0 20 318 Butha-Buthe 2 193 7 447 3036 523 13 199 Leribe 31 932 6 291 17247 1 118 56 588 Mafeteng 9 244 11 984 5991 1 180 28 399 Maseru 75 066 19 387 59876 10 293 164 622 Mohales Hoek 10 098 1 309 2130 2 228 15 765 Mokhotlong 8 942 6 210 6235 29 405 50 792 Qachas Nek 2 794 2 121 7575 1 827 14 317 Quthing 1 836 490 8904 811 12 041 Thaba-Tseka 1 365 4 324 4006 2 581 12 276 Total 158 753 59 563 120035 49 966 388 317 Number of rooms in 2013 Hotel Lodge B&B/Guest House Others Total Berea 119 0 58 0 177 Butha-Buthe 31 72 45 2 150 Leribe 137 40 130 17 324 Mafeteng 46 54 66 9 175 Maseru 204 180 345 90 819 Mohales Hoek 96 13 25 40 174 Mokhotlong 76 21 42 180 319 Qachas Nek 28 10 75 19 132 Quthing 36 22 66 46 170 Thaba-Tseka 12 96 67 12 187 Total 785 508 919 415 2 627,00 Number of type of accommodation in 2013 Hotel Lodge B&B/Guest House Others Total Berea 2 0 3 0 5 Butha-Buthe 1 3 4 1 9 Leribe 2 1 12 2 17 Mafeteng 2 1 7 1 11 Maseru 5 8 39 3 55 Mohales Hoek 2 1 3 2 8 Mokhotlong 2 3 6 3 14 Qachas Nek 1 1 6 2 10 Quthing 1 2 6 4 13 Thaba-Tseka 1 5 5 1 12 Total 19 25 91 19 154 2013 International arrivals and accommodation statistics report Page 27

Number of employees in 2013 Hotel Lodge B&B/Guest House Others Total Berea 99 0 34 0 133 Butha-Buthe 42 22 30 8 102 Leribe 104 34 94 28 260 Mafeteng 57 24 42 9 132 Maseru 227 166 290 26 709 Mohales Hoek 73 10 13 10 106 Mokhotlong 58 23 36 63 180 Qachas Nek 20 4 49 18 91 Quthing 14 28 36 20 98 Thaba-Tseka 13 38 39 24 114 Total 707 349 663 206 1925 Number of Male Employee in 2013 Hotel Lodge B&B/Guest House Others Total Berea 45 0 16 0 61 Butha-Buthe 12 14 16 3 45 Leribe 44 12 29 21 106 Mafeteng 26 8 12 3 49 Maseru 107 71 94 10 282 Mohales Hoek 27 2 2 2 33 Mokhotlong 15 11 15 37 78 Qachas Nek 5 1 8 8 22 Quthing 5 14 13 10 42 Thaba-Tseka 10 18 11 7 46 Total 296 151 216 101 764 2013 International arrivals and accommodation statistics report Page 28

Number of Female Employees in 2013 Hotel Lodge B&B/Guest House Others Total Berea 54 0 18 0 72 Butha-Buthe 30 8 14 5 57 Leribe 60 22 65 7 154 Mafeteng 31 16 30 6 83 Maseru 120 95 196 16 427 Mohales Hoek 46 8 11 8 73 Mokhotlong 43 12 21 26 102 Qachas Nek 15 3 41 10 69 Quthing 9 14 23 10 56 Thaba-Tseka 3 20 28 17 68 Total 411 198 447 105 1161 2013 International arrivals and accommodation statistics report Page 29