Applicable to all Flight Attendants - This CIL is intended to inform Flight Attendants of the new Contour Airlines Operations from Bowling Green, KY (BWG) OVERVIEW Corporate Flight Management (CFM) began flying as Contour Airlines on Aug. 29, 2016. We will operate one Jetstream 41 (J41) aircraft as essential air service between Bowling Green, KY (BWG) and Atlanta, GA (ATL) and Destin, FL (VPS. AIRCRAFT N320 BWG Gate Number: B10 Check in location: Main Terminal Ticket Counter, Gate and Ground Handler: Primeflight ATL Gate Number: E37 Check in location: Terminal E Ticket Counter, Gate, and Ground Handler: Primeflight VPS Gate number: A3 Check in location: Terminal, South side, right of the GLO ticket counter Ticket Counter, Gate, and Ground Handler: Winner Aviation FLIGHT NUMBERS Contour Airlines scheduled flight numbers will be assigned as following: 2000-2099. AIRCRAFT APPEARANCE Turn Cleans: The Flight Attendant will remove trash from all seatback pockets and will cross seatbelts. If the trash needs to be removed, the Flight Attendant will remove from the trash bin, tie-off and hand to the ramp again. Extra Passenger Safety Briefing Cards will remain in the station in case they are needed. Remain Overnight (RON): The ramp agent will remove trash from all seatback pockets, shelves, closets, floors, and overhead bins and will cross seatbelts. They will also wipe and dry tray tables (front to back) and will vacuum the carpet.
AIRCRAFT BOARDING Boarding should begin no later than 20 minutes prior to departure. The Flight Attendant is required to be at the aircraft 30 minutes prior. All passengers are required to be present at the gate at least 15 minutes prior to departure or be subject to cancellation of their reservation. Boarding doors close 10 minutes prior to departure time. ANIMALS & PETS Pets in Cabin: CFM accepts pets in the cabin. Limit two (2) per flight. Under the seat dimensions: 17 inches (length) by 12 inches (width) by 10 inches (height). Service Animals: Qualified service animals will be accepted in the cabin with proper documentation. Emotional support animals with proper documentation from a medical professional, dated within the last 12 months, may be considered a service animal. Please refer to CIL 16-004 for more details. Pets (Checked): CFM does not accept pets checked in the cargo compartment. BAGGAGE Gate Checks: Items that will not fit in the cabin will be checked planeside with a GATE CLAIM tag and returned to the passenger planeside. When a customer has more personal items than the applicable regulations allow, they should be collected, tagged, and stowed in the cargo bin. Cabin seat baggage (i.e. musical instrument) may not be placed in an exit row. CHILDREN On the J41, infants and/or lap children (accompanied b an adult) may only be seated in 2A, 4A, and 9A on a full flight. EXIT ROW The J41 has emergency exits (4) located at the main cabin door (MCD), over wing (OW) exits at row 6AC and a rear exit located on the aircraft right. GATE BOARDING Boarding should begin no later than 20 minutes prior to departure. The flight crewmembers are required to be at the aircraft 30 minutes prior. Boarding may not commence until the Flight Crew is present on the aircraft and has signed that it is clear to board. LAVATORY SERVICE The scheduled to have the lavatory serviced is as follows: Monday Wednesday, Friday, & Sunday: lavatory service to be performed on the last turn in ATL by Primeflight. Thursday: lavatory service to be performed on the last turn in VPS by Winner Aviation Saturday: lavatory service to be performed upon arrival in VPS by Winner Aviation.
MEAL SERVICE A complimentary light snack and assorted non-alcoholic beverages will be offered as part of the J41 service. Due to the short flight time between BWG and ATL, on full flights passengers will be offered bottled water in addition to the light snack. On light flights and as time permits (BWG-ATL-BWG) and all flights between and BWG and VPS, passenger may be offered soda (Coke, Diet Coke, Sprite), assorted chips, pretzels and popcorn. On flights before 10:00 AM, passengers may be offered Orange Juice and Nutrigrain Bars. Drinks: BWG ATL BWG (Full Flights): Due to short duration of the flight, bottled water service only. BWG ATL BWG (Light Flights): In addition to bottled water, passengers may also be offered soda (Coke, Diet Coke, and Sprite). On flights before 10:00 AM passengers may also be offered Orange Juice. These drink options should only be offered on non-full flights if time permits. BWG VPS BWG: In addition to bottled water, passengers may also be offered soda (Coke, Diet Coke, and Sprite). Snacks: Flights before 10:00 AM: Passengers may be offered a breakfast bar (Nutrigrain Bars) as well assorted chips, pretzels and popcorn. Once the aircraft has returned to BWG, all breakfast bars and Orange Juice should be removed from aircraft until needed again. This will keep the items from spoiling. Flights after 10:00 AM: Passengers may be offer assorted chips, pretzels, or popcorn. Catering: All catering items will be stored in the ramp crew break room in BWG. Upon arrival in BWG for his/her first flight of the day, the Flight Attendant will inventory the available catering items versus the standard inventory list. She/he will then collect all replacement items from the stock cabinet located in the ramp agent break room. Prior to returning to BWG, the Flight Attendant will fill out an Inventory Restock form indicating what catering items will need to be restocked. Once all passengers have deplaned, the Flight Attendant will hand this form to the ramp agent who will bring the replacement items to the aircraft. The Flight Attendant will then put the catering items away per standard procedure. Standard Stock List: 1 roll of paper towels 1 roll of toilet paper 1 bottle of air freshener 1 Zip-Lock bag containing latex gloves and Band-Aids 1 box of tissues Extra sick-sacks Napkins Soda (8 cans of Coke, 7 cans of Diet Coke, and 5 cans of Sprite) Bottled Water: 1 case for light flights and 2 cases for full flights.
Orange Juice (5 ten (10) ounce bottles) Light Snacks (potato chips, pretzels, and popcorn) Nurtigrain Bars (for flight before 10:00AM only) Food Allergies: Any known food allergy will be notated on the final report handed to the Flight Attendant as FOOD next to the applicable seat number. When performing the beverage service, the Flight Attendant should ask the passenger: I noticed on my report that you have a food allergy. Can you let me know what that is so that I can be certain to accommodate that for you? Ice: Ice will be provided in BWG, ATL, and VPS upon request. For disposing of melted and/or unused ice; upon return to BWG, the Flight Attendant should politely request one of the ramp agents to remove the cooler from the storage compartment and dispose of the melted/unused ice in the grassy area of the tarmac. At no time should Flight Attendants dispose of melted/unused ice directly onto the tarmac. MOBILE Flight Crews may use the Airline Choice Dashboard as a reference for pre-flight planning. The website is http://dashboard.airline-choice.com. The username is contour and the password is contour2016. This works on most mobile phones. Flight Crews can double click on their flight to view the passenger manifest, bag counts, bag weights (if needed), and if all passengers have checked in. NON-REVENUE CFM employees may occupy an unused seat at the time of departure in order of Company seniority. PRIOR TO BOARDING FIRST FLIGHT OF THE DAY On the first flight of the day, the Flight Attendant must ensure that the security sweep has been completed. This will be indicated by the seat cushions being up. At this time, the Flight Attendant should complete all preflight checks as outlined in the Flight Attendant Manual. The Flight Attendant should also ensure that the Pilotin-Command (PIC) has received the security sweep form from the ground crew. If the Flight Attendant performs the security sweep, then she/he must complete the form and provide it to the PIC. TRIP CONSTRUCTION The BWG Operations will be completed in two (2) parts: Pairing 1: Will operate every Monday through Friday. The crews assigned to this pairing will reposition, via rental car, to BWG on Monday and will not operate any flights. They will then operate flights Tuesday, Wednesday, Thursday, and will return to MQY, via rental car, after the second leg on Friday. Pairing 2: Will operate every Thursday through Tuesday. The crews assigned to this pairing will reposition, via rental car, to BWG on Thursday and will operate Thursday, Friday, Saturday, Sunday, and Monday. The crews will then return to MQY, via rental car, on Tuesday morning. NOTE: These pairings are subject to change based on operational needed.
WEIGHT AND BALANCE On light flights, rows 1 through 5 will be blocked for weight and balances purposes. This way, the Flight Attendant will not have to move passengers after the boarding process. As always, should you have any questions, please contact Inflight Services Leadership.