Program Guide 2017
Table of Contents What is Wyndham Rewards? 3 Privileges Member Contact Information 4 Wyndham Rewards Points Earning Wyndham Rewards Points 5 Hotel Stays 5 Attending an Owner Update 5 Sales Incentives 5 Referring Friends 6 Redeem Wyndham Rewards Points 7 Gift Certificates/Gift Cards/Stored Value Cards 9 Merchandise 9 WorldMark South Pacific Club Annual Levies 10 Exchange Program 11 Frequently Asked Questions 12 Terms and Conditions 14 General Information, Earning and Redeeming 14 Earning Through a WorldMark Ownership 14 WorldMark South Pacific Club Annual Levies 14 Wyndham Rewards Exchange 14 2
What is Wyndham Rewards? Wyndham Rewards is the world s largest hotel rewards program based on the number of participating hotels and is offered exclusively by Wyndham Hotel Group. The program enables Wyndham Rewards members to earn Wyndham Rewards points, which can be redeemed towards hotel stays, car rentals, gift cards, levies and more! Privileges by Wyndham members ( Privileges members ) are automatically enrolled in Wyndham Rewards as part of their Privileges membership benefits. Wyndham Rewards offers its members: Over 25,000 hotels and resorts Hotel night stays at participating properties globally Hundreds of other reward options such as gift cards and merchandise Special offers for hotels and provider promotions Privileges members also gain exclusive access to additional ways to earn Wyndham Rewards points, as well as exciting redemption options 3
Member Contact Information Privileges members can visit wyndhamrewards.com or call the below phone numbers toll-free for additional information about the program benefits. Country/ Region Toll-Free Number Service Hours (Local Time) Mon-Fri Sat-Sun Australia 0011-800-367-87477 AEST 6am - 8pm AEDT 7am - 9pm AWST 4am - 6pm New Zealand 00-800-367-87477 NZST 9am - 11pm NZDT 10am - 12am AEST 1pm - 11pm AEDT 2pm - 12am AWST 11am - 9pm NZST 4pm - 2am NZDT 5pm - 3am 4
Earning Wyndham Rewards Points Attending an Owner Update Privileges members can earn points by attending an Owner Update during their stay at selected WorldMark South Pacific Club resorts. Sales Incentives Privileges members can earn Wyndham Rewards points through various sales incentive promotions offered from time to time. Contact the Owner Enhancements team to learn more on (AU) 1800 735 757 or ownerenhancements@wyn.com. Hotel Stays With over 25,000 hotels globally, Wyndham Rewards makes it easy to earn Wyndham Rewards points. With brands including Wyndham Hotels and Resorts, Ramada, TRYP by Wyndham, plus many more, there is something for everyone. For every qualified stay at a participating hotel, Privileges members receive either: 10 Wyndham Rewards points for every US$1^; or 1,000 Wyndham Rewards points, whichever is more*. Points are earned for dollars spent on room rate only, except at Wyndham Hotels and Resorts properties, where 10 points are earned for each dollar spent on the total folio. Wyndham Rewards can only be earned at non-worldmark South Pacific Club apartments, so get out and explore the world beyond the Club! Wyndham Rewards points will usually be posted to an account two to four weeks after the activity through which they were earned. Please see full Terms and Conditions at www.wyndhamrewards.com/terms. *Most properties: points are earned for dollars spent on qualifying room rate only. Wyndham Hotels and Resorts properties: 10 points are earned for each dollar spent on the total folio. Qualified stay is subject to a total room rate of $25 and up and other restrictions. See full program terms at wyndhamrewards.com/ terms. ^The number of Wyndham Rewards points earned is subject to change from time to time and will be communicated to members. Wyndham Orlando Resort, Orlando, Florida 5
Referring Friends Privileges members can earn * Wyndham Rewards points by sharing the secret of Vacation Ownership with friends and family! Referring is easy, simply go online at wyndhamap.com/invite or call (AU) 1800 374 363 or (NZ) 0800 440 418. Friend attends with you Friend attends without you Friend completes presentation Friend confirmed as WorldMark South Pacific Club Owner Total Wyndham Rewards points 7,500* Wyndham Rewards points 2,500* Wyndham Rewards points 40,000* Wyndham Rewards points 5,000* Wyndham Rewards points 47,500* Wyndham Rewards points 7,500* Wyndham Rewards points Please see full Terms and Conditions at wyndhamap.com/invite *The number of Wyndham Rewards points earned is subject to change from time to time and will be communicated to Privileges members. Referral benefits will be awarded up to 14 business days after a friend referred attends and completes their presentation and/or when their Ownership status is confirmed. 6
Redeem Wyndham Rewards Points Hotel Stays Privileges members can redeem 15,000 Wyndham Rewards points per bedroom for one Go Free SM Award* Night. There are no Blackout Dates at participating properties. Wyndham Rewards can only be used at non-club properties, so get out and explore the world beyond Club resorts! To redeem, login to wyndhamrewards.com with username and password. The search function on the left-hand side of the page may also be used to search availability and confirm reservations using Wyndham Rewards points. * Subject to availability at hotels and resorts. 7
Wyndham Hotels and Resorts - 5 Nights in St.Maarten, 75,000 Wyndham Rewards points Wyndham Hotels and Resorts - 5 nights in Shenzhen, China, 75,000 Wyndham Rewards points Wyndham Hotels and Resorts - 4 nights in Kowloon, Hong Kong, 60,000 Wyndham Rewards points Wingate by Wyndham - 3 nights in Manhattan, 45,000 Wyndham Rewards points 1 OPTION 2 OPTION go free SM 15,000 points per bedroom gets you a FREE night* at Wyndham Rewards hotels, homes and condos. 1 go fast SM Get a night for just 3,000 points per bedroom plus some cash at participating Wyndham Rewards hotels, homes and condos. 2 Important Note: Same-day reservations cannot be cancelled and must be booked through the Wyndham Rewards contact centre during normal business hours. See Member Contact Information section on Page 4. * Subject to availability at hotels and resorts. 1 Good for one standard room at a participating hotel, up to room s maximum occupancy, subject to availability. Most properties: applies to room rate only, including taxes. Certain all-inclusive properties: also applies to meals and other amenities for up to two guests. Visit wyndhamrewards.com/redeem for full Terms and Conditions. 2 Not all Wyndham Rewards hotels participate in the go fast SM Award Program. Amount of cash required for a go fast SM Award will vary by hotel. Good for one standard room, up to room s maximum occupancy, subject to availability. Most properties: applies to room rate only, excluding taxes. Certain all-inclusive properties: also applies to meals and other amenities for up to two guests. Visit wyndhamrewards.com/redeem for full Terms and Conditions. 8
Gift Certificates/Gift Cards/ Store Value Cards Privileges members can redeem Wyndham Rewards points for gift certificates, gift cards and store value cards from providers directly affiliated with the Wyndham Rewards program. To redeem, login to wyndhamrewards.com with username and password and click the Redeem tab. Visit wyndhamrewards.com for a full list of available gift certificates, gift cards and store value cards. Please note: The rewards available to you are based on your country of residence. Once you ve signed in, you can only redeem points for items that can be shipped to the address in your profile. Merchandise Privileges members can redeem Wyndham Rewards points for merchandise including electronics, luggage, sports gear, health and beauty products and much more! To redeem, login to wyndhamrewards.com with username and password and click the Redeem tab. Visit wyndhamrewards.com to see a full list of merchandise. 9
WorldMark South Pacific Club Annual Levies Privileges members can use Wyndham Rewards points towards the payment of WorldMark South Pacific Club Annual Levies. Please note Wyndham Rewards points cannot be used for Privileges membership fees. To redeem, login to wyndhamrewards.com with username and password and click the Redeem tab. 10,000 points = AU$60 * *Exchange rate is subject to change from time to time and will be communicated to members. The New Zealand Annual Levy is the same as the Australian Annual Levy but is converted into NZD through a set exchange rate based on the currency at the beginning of the year. 10
Exchange Program Privileges Elite, Privileges Diamond and Privileges Platinum members can exchange* Privileges Qualified Credits for Wyndham Rewards points once every Anniversary Year, allowing access to more than 25,000 hotels across the globe. Please note there is an Exchange Fee payable at the time of the exchange request regardless of the total amount of Privileges Qualified Credits converted. Privileges Tier Privileges Elite Submit an exchange request by completing the online exchange form available at privilegesbywyndham.com or call the Privileges Elite Reservations team on: (AU) 1300 850 160 (NZ) 0800 850 160 (FJ) 008 003 263 International: +61 7 5512 8021 Email: privileges@wyn.com Privileges Diamond Exchange Fee AU$199 AU$149 AU$99 Privileges Platinum (including 100 Club) Privileges Elite members Privileges Diamond members Privileges Platinum members (including 100 Club) Exchange * up to 20,000 Privileges Qualified Credits once every Anniversary Year Exchange * up to 35,000 Privileges Qualified Credits once every Anniversary Year Exchange * up to 63,000 Privileges Qualified Credits once every Anniversary Year 1,000 Privileges Qualified Credits (with minimum 45 days validity) = 5,000 Wyndham Rewards points 1,000 Privileges Qualified Credits (with minimum 45 days validity) = 6,000 Wyndham Rewards points 1,000 Privileges Qualified Credits (with minimum 45 days validity) = 7,500 Wyndham Rewards points *Conditions apply. Exchange rate is subject to change from time to time which will be communicated to members. An exchange fee of up to AUD$199 is payable at time of the exchange. For full details and Wyndham Exchange Program terms and conditions, please refer to the Wyndham Rewards Program Guide www.privilegesbywyndham.com.au/loadwyndhamrewards. 11
Frequently Asked Questions 1. What is Wyndham Rewards? Wyndham Rewards is the world s largest hotel rewards program based on the number of participating hotels and is offered exclusively by Wyndham Hotel Group. The program enables Wyndham Rewards members to earn Wyndham Rewards points, which can be redeemed towards hotel stays, car rentals, gift cards, Annual Levies and more! 2. Do Wyndham Rewards points expire? Yes. Wyndham Rewards points expire four years after the date they are posted to the Wyndham Rewards account unless they are forfeited due to inactivity (usually 18 months) as defined by the program Terms and Conditions available at wyndhamrewards.com. 3. What is the cancellation policy for go free sm award reservations? The cancellation policy applicable to a member s reservation will be displayed, in the case of an online reservation, or explained, in the case of a reservation made with Member Services, prior to finalization of the reservation. If a Member cancels his/her reservation through Wyndham Rewards Member Services or online at wyndhamrewards.com in accordance with the applicable cancellation policy, all points redeemed for the Go Free or Go Fast Award will automatically be returned to his/her account (provided they have not expired as of the date of such cancellation). If a Member cancels his/her Go Free or Go Fast Award reservation outside of the applicable cancellation policy, he/she will forfeit the points for such reservation and he/she will be obligated to pay the cash portion of the Go Fast Award reservation. 4. Does the Wyndham Rewards program offer anything special for Privileges members? Yes! Privileges members can redeem Wyndham Rewards points to make a payment towards their Annual Levies. Additionally, Privileges members can earn Wyndham Rewards points as rewards for referring friends, attending Owner Updates and through sales incentives. Exchange Program 1. How does the exchange of Privileges Qualified Credits for Wyndham Rewards points work? Privileges Elite, Diamond and Platinum members have the ability to exchange Privileges Qualified Credits for Wyndham Rewards points through the Wyndham Rewards program, allowing members to holiday at over 25,000 additional hotels across the globe. Privileges Qualified Credits may be exchanged for Wyndham Rewards points by contacting the Privileges Elite Reservations team on: AU: 1300 850 160 NZ: 0800 850 160 FJ: 008 003 263 International: +61 7 5512 8021 Email: privileges@wyn.com 2. What types of WorldMark South Pacific Club Vacation Credits are eligible to be converted to Wyndham Rewards points? Vacation Credits purchased by Privileges members directly from the Developer, or other Vacation Credits which have, at the sole discretion of the Developer, been extended the Privileges benefits. This excludes Bonus, Award and One-Time Credits, as well as borrowed Vacation Credits or Vacation Credits with less than 45 days validity. 3. Can a Privileges member convert their Privileges Qualified Credits every year? Privileges Elite, Diamond and Platinum members may exchange their Privileges Qualified Credits towards this benefit once every Anniversary Year up to the Annual Credit Exchange Cap as seen below. The exchange rate is subject to change from time to time, which will be communicated to members. Elite Diamond Platinum 20,000 Privileges Qualified Credits every Anniversary Year 35,000 Privileges Qualified Credits every Anniversary Year 63,000 Privileges Qualified Credits every Anniversary Year 4. Are Privileges members able to use Privileges Qualified Credits that are due to expire this year? Yes, however Privileges Qualified Credits used towards this feature require a minimum of 45 days validity to be accepted. 12
5. How long will it take from exchanging Privileges Qualified Credits until Wyndham Rewards points appear in my Wyndham Rewards account? Wyndham Rewards points will appear in a Wyndham Rewards account within 72 hours after the exchange transaction is finalised. 6. What is the exchange rate? For every 1,000 Privileges Qualified Credits exchanged, the following Wyndham Rewards points will be received: Privileges Elite: 5,000 Wyndham Rewards points Privileges Diamond: 6,000 Wyndham Rewards points Privileges Platinum members (including 100 Club) 7,500 Wyndham Rewards points These amounts are subject to change. 7. Is there a cost to exchange Privileges Qualified Credits for Wyndham Rewards points? Yes. There is an exchange fee payable at the time of the exchange request for Privileges members regardless of the total amount of Privileges Qualified Credits converted as follows: Privileges Elite: AU$199 exchange fee Privileges Diamond: AU$149 exchange fee Privileges Platinum (including 100 Club): AU$99 exchange fee 8. Can a Privileges member change their mind after exchanging Privileges Qualified Credits for Wyndham Rewards points? The choice to exchange Privileges Qualified Credits to Wyndham Rewards points is a final transaction and the exchanged Privileges Qualified Credits cannot be returned to a WorldMark South Pacific Club account. 9. Can a Privileges member submit an exchange request online? Yes. This can be done by completing the online exchange form on privilegesbywyndham.com. 10. Where can the Wyndham Rewards member number be found? Wyndham Rewards member numbers will be printed on the Privileges membership card. They are also included on the My Account Dashboard on privilegesbywyndham.com. 11. How can a Privileges member modify their details on their Wyndham Rewards account? In order to modify member details on a Wyndham Rewards account member can: Log in to wyndhamrewards.com Go to My Service Centre and select Manage Profile and update accordingly Contact your Privileges Elite Reservations team on: AU: 1300 850 160 NZ: 0800 850 160 FJ: 008 003 263 International: +61 7 5512 8021 Email: privileges@wyn.com 12. Where can more information about Wyndham Rewards for Privileges members be accessed? Either: Log on to www.privilegesbywyndham.com.au with your Owner number and password and click on the Wyndham Rewards tab to view more information Visit wyndhamrewards.com/services/faq/ for more frequently asked questions; or Register for a free Online Conference Call about Wyndham Rewards at worldmarksp.com/education; or Learn at your leisure about Wyndham Rewards at worldmarksp.com/knowledgehub. Privileges membership is linked to Wyndham Rewards membership and the Wyndham Rewards account will be automatically created with the primary Privileges member name. 13
Terms and Conditions General Information, Earning and Redeeming For general information, as well as earning and redeeming Terms and Conditions, please visit the Wyndham Rewards website, wyndhamrewards. com. Earning Through a WorldMark Ownership Referring Friends 1. Full Terms and Conditions can be found online at wyndhamrewards.com. 2. Referrer benefits will be awarded up to 14 business days after a friend referred attends and completes their presentation and/or when their Ownership status is confirmed. 3. Wyndham Rewards points expire four years after the date they are posted to a Wyndham Rewards account unless they are forfeited due to inactivity (usually 18 months) as defined by the program Terms and Conditions on wyndhamrewards.com. 4. Wyndham Rewards points are not transferable or redeemable for cash and are intended for the sole use of the person(s) in whose name they are issued. Sales Incentives 1. Wyndham Rewards points issued to a contract under a sales incentive campaign will be issued on transmittal of that contract (not from the date of sale). Please allow up to 14 business days for processing of points from the date of transmission. 2. Wyndham Rewards points expire four years after the date they are posted to the Wyndham Rewards account unless they are forfeited due to inactivity (usually 18 months) as defined by the program Terms and Conditions on wyndhamrewards.com. 3. Wyndham Rewards cannot be exchanged or adjusted once that contract has been transmitted. Owner Updates 1. Please allow 14 business days for processing of Wyndham Rewards points. 2. Wyndham Rewards points expire four years after the date they are posted to the Wyndham Rewards account unless they are forfeited due to inactivity (usually 18 months) as defined by the program Terms and Conditions on wyndhamrewards.com. 3. Wyndham Rewards points are not transferable or redeemable for cash and are intended for the sole use of the person(s) in whose name they are issued. WorldMark South Pacific Club Annual Levies 1. The specified amount will be credited to a WorldMark South Pacific Club account and automatically be applied to the next levy payment. Please allow seven business days processing time. 2. Payment of Annual Levies using Wyndham Rewards points is non-refundable. 3. The New Zealand Annual Levy is the same as the Australian Annual Levy but is converted into NZD through a set exchange rate based on the currency at the beginning of the year. Wyndham Rewards Exchange 1. The exchange of Privileges Qualified Credits for Wyndham Rewards points can be facilitated by submitting a request through the online exchange form at www.priviligesbywyndham.com.au AU: 1300 850 160 NZ: 0800 850 160 FJ: 008 003 263 International: +61 7 5512 8021 Email: privileges@wyn.com 2. Privileges members must be up-to-date on WorldMark South Pacific Club Annual Levies and Privileges membership fees. 14
3. For every 1,000 Privileges Qualified Credits exchanged, the following Wyndham Rewards points will be received: Privileges Elite: 5,000 Wyndham Rewards points Privileges Diamond: 6,000 Wyndham Rewards points Privileges Platinum members (including 100 Club) 7,500 Wyndham Rewards points These amounts are subject to change. 4. Privileges Qualified Credits used towards this feature require a minimum of 45 days validity to be accepted. 5. Privileges Elite, Diamond and Platinum members may exchange their Privileges Qualified Credits towards this benefit once every Anniversary Year up to the Annual Credit Exchange Cap as seen below. Privileges Elite 20,000 Privileges Qualified Credits every Anniversary Year Privileges Diamond 35,000 Privileges Qualified Credits every Anniversary Year Privileges Platinum 63,000 Privileges Qualified (including 100 Club) Credits every Anniversary Year 6. There is an exchange fee payable at the time of the exchange request for Privileges members regardless of the total amount of Privileges Qualified Credits converted as follows: Privileges Elite: AU$199 exchange fee Privileges Diamond: AU$149 exchange fee Privileges Platinum (including 100 Club): AU$99 exchange fee 7. The choice to convert Privileges Qualified Credits to Wyndham Rewards points is a final transaction and the converted Privileges Qualified Credits will not be returned to the WorldMark South Pacific Club account. 8. Wyndham Rewards points will appear in the Wyndham Rewards account within 72 hours after the exchange transaction is completed. 9. Privileges members can login to their Wyndham Rewards account at wyndhamrewards.com to view their available points balance. 10. Wyndham Rewards points expire four years after the date they are posted to the Wyndham Rewards account unless they are forfeited due to inactivity (usually 18 months) as defined by the program Terms and Conditions on wyndhamrewards.com. To find out the validity of Wyndham Rewards points, Privileges members can login to wyndhamrewards.com or contact Wyndham Rewards on AUS 0011-800-367-87477 or NZ 0011-800-367-87477. 11. Privileges Qualified Credits that have been purchased directly from Wyndham Vacation Resorts Asia Pacific are eligible to be converted to Wyndham Rewards points. We will NOT convert Bonus Points or borrowed Privileges Qualified Credits. 12. If a Privileges member is trialling a higher tier, a Wyndham Rewards exchange may be facilitated (provided rules above are adhered to) per the tier they are trialling. 13. Please refer to wyndhamrewards.com for the most recent list of redemption options and Wyndham Rewards program Terms and Conditions. 15
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