ASIA WORLD Travel Solutions around Asia About Asia World Since 1997, Asia World Enterprise has welcomed visitors from all over the world to Thailand and South East Asia, becoming one of the most trusted, reliable and efficient Destination Management Companies (DMC) in the region. No one is able to help you prepare for your dream trip to one, or several fabulous destinations like Asia World Enterprise. Our in depth knowledge of Asia will insure your clients enjoy the best quality services and will clearly distinguish Asia World Enterprise from its competitors. Asia World The Facts Established : 1997 Number of Staff : 300 Thailand Offices : 10 offices, including Bangkok, Pattaya, Chiang Mai, Phuket and Samui Around Asia : 18 offices including Vietnam, Cambodia, Laos, Myanmar, Indonesia and Sri Lanka, Passengers per year : 160,000 (2011) Transport Fleet : 20 vehicles (Thailand) Accreditation : ATTA, TAT, PATA, USTOA, IGLTA, VIRTUOSO Ticketing : IATA Main source markets : Europe, North America, Asia, Russia : Follow Asia World on Social Media Commitment and Service One quality that sets Asia World appart from our competitors is our exclusive focus on the the customer. All clients are provided with detailed questionaires to allow us to gauge our performance. Our guides have one overriding message from the company make sure the clients leave our country completely satisfied with their experiences. If our guides have to work longer hours or be more flexible with the tour programs to achieve this, they will be more than happy to oblige. The Asia World operations staff is constantly monitoring the day by day client services and will contact the clients regularly to make sure they are satisfied. From senior management down to reservation officers and guides, the Asia World team have long term extensive experience of Thailand and other destinations in South-East Asia. Asia World Enterprise operations cover all parts of South-East Asia where our local knowledge helps us create unique programs for all interests and tastes. 1
THE PEOPLE BEHIND ASIA WORLD From its opening in 1997, Mr. Stephen McEvoy has been the Managing Director and leading shareholder of the company. With over 20 years experience in the Thailand tourism industry Mr. McEvoy has been able to lead the company into its current successful status. Stephen McEvoy / Managing Director Key Staff Mr. Stephen McEvoy Managing Director Stephen@asiaworld-travel.com Mrs. Pornpen McEvoy Financial Director Pornpen@asiaworld-travel.com Mr. Taveepong Kulvattanakit General Manager gm@asiaworld-travel.com Mr. Max Jantasuwan MICE Director max@asiaworld-travel.com Ms. Stefanie Benjamin Director of Sales Stefanie@asiaworld-travel.com Mr. Padet Reservation Manager padet@asiaworld-travel.com Ms. Noppawan Proposals Manager Quote1@asiaworld-travel.com Ms. Kay (Nutthusuda) Admin Manager Admin2@asiaworld-travel.com Trade Affiliations TAT (Tourism Authority of Thailand) ATTA (Association of Thai Travel Agents) USTOA (United States Tour Operators Association) TICA (Thailand Incentive & Convention Bureau) PATA (Pacific Asia Travel Association) IATA (International Air Transport Association) JATA (Japan Association of Travel Agents) IGLTA (International Gay & Lesbian Travel Association) Why Choose Asia World 1. Multilingual Foreign and Local management in all offices 2. Own operations offices throughout South-East Asia 3. ICOM The Asia World online booking system. Operating 24 / 7 4. Marketing offices worldwide covering every time zone to support our clients 5. Public and Professional Liability Insurance polices provided for all clients 6. Professional Crisis Management to protect your business and your clients 7. Highly trained multi-lingual guides throughout South-East Asia 8. Ticketing and outbound operations in-house (IATA bonded) 9. Quality branded transportation fleet with vehicles not more than 5 years old 2
ASIA WORLD PRODUCT RANGE Asia World constantly defines new ways to cope with the ever-demanding change in customers requirements in Thailand. The following are some of the unique services, Asia World Enterprise are able to provide. Asia World Travel Asia World provides quality travel services at competitive prices to our wholesale clients from around the world. FIT, Group, Charter and tailor made clients are warmly welcomed to Thailand. Niche markets are also serviced by Asia World including Golf, diving and adventure enthusiasts. Asia World Destination Management (AWDM) Asia World Destination Management has gained a reputation for creating inspired and unique events around Asia. Our team of dedicated professionals have delivered event solutions for groups of up to 2,000 participants. Asia World Chic ( Virtuoso preferred supplier) The Asia World Chic Department is our exclusive luxury, division responsible for handling discerning tourists who demand the best of the best. From services such as Fast Track immigration, limousine transportation and private jets, Asia World knows how to pamper your clients. Asia World are preferred suppliers for Virtuoso, the worlds leading luxury travel network. AW Beds AW Beds, is our own Online Travel Agent (OTA) working on a B2B basis with many travel companies from around the world. Backed by the latest technology, Asia World can offer 1000,s of hotel products from around Asia either statically or via an XML feed. Asia World Wedding Planners Asia World can make all legal arrangements for your wedding in Thailand or Bali. Christian or Buddhist ceremonies in a chapel or on a beach can be arranged plus a limitless number of romantic accommodations for your honeymoon. AW Flights AW Flights is an out outbound travel center with IATA accreditation. We offer International and domestic flight tickets at competitive prices along with hotels and cruise bookings worldwide via our team of experts. Asian Rainbow South East Asia offers endless opportunities for travellers to get fascinating glimpse of ancient and exotic cultures. Asia World can offer suggestions on how gay and lesbian travellers can make the most out of their trip. Asia World Cruise Support Asia World has a dedicated cruise support team and can offer full turn-around services plus shore excursions for cruise ships docking in Thailand, Bali, Vietnam and other parts of South East Asia. Having our own operations offices with experienced teams, close to the cruise terminals plus dedicated professional guides and modern transport help Asia World provide a complete service. 3
Insurance Coverage Asia World has a Professional Liability Insurance with ACE Insurance for USD 1 million and also a Public Liability Insurance policy in place with MSIG Insurance, covering all of our travelers for up to USD 1 million, per single incident for wholesale travel and USD 2 million for Cruise companies. This insurance policy covers also Asia World Enterprise customers while traveling through the Kingdom of Laos. Asia World Guides Our guides are the ambassadors for Asia World. All the Asia World guides are assigned only after an extensive interview and training sessions in order to ensure that language, destination and people skills are perfect. Our representatives are fully licensed, uniformed and can solve problems on the ground. Guides are graded and constantly assessed by way of customer comments and questionnaires. Asia World Transport fleet Asia World maintains a quality fleet of transport around Thailand mostly, not more than 4 years old in several vehicle types. All vehicles are safety tested with full legal insurances in place. Asia World drivers are all uniformed and knowledgeable. Coach Minivan Private car AW Foundation Asia World sponsors several charitable projects around South East Asia, supporting schools, food relief, wildlife preservation and minority tribal villages. We encourage our guests to visit these projects in the form of voluntourism experiences. Asia World is also a regular benefactor for Make a Wish foundation in Thailand. 4
ASIA WORLD - THAILAND BRANCH OFFICES ASIA WORLD BANGKOK (Head Office) 1040/19 Asia World Building, Soi Sukhumvit 101 (Punnawithi 34), Bang-Chak, Phra-Kanong District, Bangkok 10260 Tel : (+66) 2 332 1771 Tel : (02) 611-1771 (Auto) / Fax : (02) 611 3275 up to 76 (two lines) Emergency number - after office hours: Mr.Kamron / Tel: 081-5546570 E-mail: op1@asiaworld-travel.com ASIA WORLD - PHUKET 19/49 Moo 8 Fisherman Way Business Center, Chaofah Road, T. Chalong, Phuket 83130 Tel. 076-282388 / Fax. 076-282391 Emergency number - after office hours: Mr.Chaiyuth 089-8229666, Ms.Rattana 089-8231555 E-mail: mgr.hkt@destination-solutions.com ASIA WORLD KRABI 376/4 Moo 2,Tambol Ao-nang, Amphur Muang, Krabi 81000 Tel : (075) 695 787 up to 9 Emergency number - after office hours: Ms. Sompong Tel: 089 922 1415 E-mail: mgraurinko.kbv@asiaworld-travel.com ASIA WORLD -- SAMUI 155/4 Moo 2, Chaweng Beach Road, Bophud, Koh Samui, Suratthani 84320 Tel : (077) 231 600-1 / Fax : (077) 231 598 Emergency number - after office hours: K. Supakit Kunpli 089 922-1026 K. Prissana Poolphol 089 922-1025 (iso 081 970 8286 ) E-mail: op.usm@destination-solutions.com ASIA WORLD KHAO LAK 26/34 Moo 7, Tambol Khukkhak, Takuapa District, Phang Nga 82190 Tel : (076) 485-401 up to 2 / Fax : (076) 485-402 Emergency number - after office hours: Ms. Kulthida (Jeab) Tel: 089 922 1449 E-mail: opaurinko.kl@asiaworld-travel.com ASIA WORLD PATTAYA 202/155 Moo 9, Tambol Nongprue, Amphur Banglamuang Tel : (038) 412508-9 (Two lines) / Fax : (038) 412580 Emergency number - after office hours: Ms. Ann 081-8359974 E-mail: op.pty@destination-solutions.com ASIA WORLD CHIANG MAI Centara Duangtawan Hotel Chiang Mai, 132 Loykroh Rd., Chang Klan, Muang, Chiang Mai 50100 Tel : (053) 235 953 up to 55 or (053) 905 000 ext. 3037 / Fax : (053) 235 956 Emergency number - after office hours: Ms. Anchalee / 081-9615217 E-mail: op.cnx@destination-solutions.com ASIA WORLD CHIANG RAI 89/3 Moo 25 Soi Kaset Somboon, Superhighway, Rob Wiang District, Chiang Rai 57000 Tel : (053) 153-348/746-584 / Fax : (053) 153-348 Emergency number - after office hours: Mr.Piyawat / Tel: 081 9803809/ 086-654-4903 E-mail: peoplein@loxinfo.co.th ASIA WORLD -- MAE HONG SONG 107/17-18 Kunlumprapart Rd. T.Jongkam Amphur Muang, Mae Hong Son 58000 Tel : (053) 620059, 650557, 613454 / Fax : (053 620060 Emergency number: Ms.Siri-orn/ Tel: 08 195 12085 or Mr.Panudate/Tel: 089-262-8545 E-mail: siriorntour-@hotmail.com, intour_mhs@hotmail.com ASIA WORLD - HUA HIN 174/1 Naresdumri Rd., Hua Hin, Prachuabkirikhan 77110 Tel : +66 32 515 923 / Fax : +66 32 515 923 Emergency number Ms. Chatsuda / Tel.081-919-9771/086-311-9517 E-mail: chatsuda@samart.co.th / chatabouttravel@hotmail.com 5
ASIA WORLD OPERATIONS AROUND ASIA Thailand Bangkok, Phuket, Samui, Chiang Mai Manager: Mr. Taveepong (Drax) Tel : +66 2 611 1771 Fax: +66 2 6113275 E-Mail: gm@asiaworld-travel.com Vietnam Saigon, Hanoi, Phan Thiet Manager: Ms Sujaree Ratanapisit Tel : +66 2 611 1771 Fax: +66 2 6113275 E-Mail: res.indochina@asiaworld-travel.com Cambodia Phnom Penh, Siem Reap Manager: Mr. Chny Sin Sinot Tel: +855 23 224 114 Fax : +855 23 223 458 E-mail: cm@asiaworldcambodia.com Indonesia Bali, Jakarta Manager: Mr. Renato Domini Tel. +62 361 722 188 Fax : +62 361 722 187 E-mail: renato@asiaworldindonesia.com Laos Vientianne, Luang Prabang Manager: Mr. Phetsavanh Thomavong Tél : +856 21 219 480 Fax : +856 21 219 728 E-Mail: cm@asiaworldlaos.com Sri Lanka Columbo Manager: Mr. Sumith Himakara Tel : +94 117 207 437 E-Mail: cm@asiaworldsrilanka.com Myanmar Rangon, Mandalay Manager: Ms Sujaree Ratanapisit Tel : +66 2 611 1771 Fax: +66 2 6113275 E-Mail: res.indochina@asiaworld-travel.com Malaysia Kuala Lumpur, Penang Manager: Ms. Jozerlyn Chang Tel. +603 2166 2666 Fax : +603 2166 2663 E-mail: jozerlynchang@discover-orient.com.my 6
ASIA WORLD WORLDWIDE SALES OFFICES North and West Europe Mr. Volker Capito Tel : +49. 3036 749 402 Fax: +49.30 99 2969 7711 E-Mail: volker@asiaworld-travel.com United Kingdom and Ireland Mr. Dennis Gibbens Tel. + 44.1959 525 113 Fax. +44. 870 052 8560 E-Mail: asiaworld-travel@rsouk.demon.co.uk Russia Ms. Natalia Smirnova Tel. +7 (495) 223 1764 E-mail: sales.russia@asiaworld-travel.com Australia and New Zealand Mr. John Boyd Tel. +61 02 9279 4314 E-mail: aus-nz-rep@asiaworld-travel.com France Mr. Geoffrey Berdal Tel : +331 47 70 05 16 E-Mail: geoffrey@asiaworldindonesia.com ASIA WORLD INTERNATIONAL BANK ACCOUNTS Asia World have licensed branches in the USA and the UK, with corporate bank accounts, providing our clients with the benefit of paying Asia World in Euros, Pounds or US Dollars UK & Ireland : Asia World UK / Lloyds Bank (Sevenoaks) Germany : Asia World Germany / Stadtsparkasse (Dusseldorf) USA : Asia World USA / Wells Fargo Bank (Granada Hills, CA) ** Contact Ms. Pornpen : pornpen@asiaworld-travel.com for more details 7
ICOM (THE ASIA WORLD ONLINE-BOOKING SYSTEM) Our back-office system is one of the most advanced in Asia, using the latest host to host technology. This system is easy to use and will make it much easier to get fast efficient confirmations. Some of the features and benefits to using our system are as follows: On-line booking engine available 24 hours a day. Instant access to your own tailored rates. Instant confirmation (on allotted hotels) or updated booking status. Fast and Easy to use with no additional hardware / software required. Updates on hotel construction / refurbishment. Product updates / special seasonal offers at an instant. The system is XML compatible for setting up interface connections Online Flight booking facility for world wide ticketing Secure payment gateway option ** Contact sales@asiaworld-travel.com for more information SUSTAINABLE TOURISM Asia World supports sustainable tourism and we do our best to ensure that the next generation are able to enjoy a holiday in Asia as beautiful as the ones we offer today. We recognise that demonstrating responsible business practices towards the environment and the communities within which we operate is maintaining the beauty and harmony of our region. Asia World is constantly assessing our own operations and that of our suppliers as we strive to operate our business in an ethical way. Any attractions where ethnic minorities are endangered or where animals are ill treated are not endorsed by Asia World. Regular programs of tree planting are promoted in areas of de-forestation also. 8