Derek Sharp Senior Vice President and Managing Director Air Commerce December 17, 2015
Airline content Network carriers Low cost carriers Airline merchandising Ancillaries Tailored offerings (Rich Content and Branding) Travel Commerce Platform Hotels ~650,000 chain & independent hotel properties Other distribution ~60 cruise lines 13 major rail networks Content Hospitality Hotels Rental car and ground transport B2B travel industry digital media Payments enett Front-End Car rental ~36,000 car rental locations Mobile commerce MTT Locomote
What we do for our customers Content Merchandising New technologies Value
What our airline customers are focused on Brand differentiation Customer experience Leverage distinct role of brands to target customer segments - product service differentiation to maintain yield premium - while originally focused on physical assets, airlines today compete on a range of dimensions, including operations, product, partnerships and increasingly customer capabilities Qantas Investor Presentation, May 2015 Tailored offerings Investment in premium products paying off expansion of quality focus through tailored services unbundling of fares for revenue optimization announced $2bn in additional customer experience improvements American Airlines Investor Presentation, June 2015 Innovation in on-board services pro-active engagement we can learn, innovate and make a difference in the eyes of passengers [we] listened to customers, questioned travel managers and collated some 10,000 feedback forms to devise [our] new offer, involving an additional 50 million of investment Lufthansa Group Q1-Q3 2015 Analyst Conference, October 2015 Air France/KLM Our Ambitions Presentation, May 2015
in order to create value Delta s Branded Fares will continue momentum for seat-related revenues, including First Class upsell and Delta Comfort+ with the opportunity [for delta] estimated at $1.5bn+ annually by 2018 Delta Investor Day, December 2014 Main Cabin / Basic Economy Delta Comfort+ Delta One The growing importance of retailing and ancillary revenues for airlines 22.6 Airline industry ancillary revenues ($bn) 49.9 42.6 36.1 32.5 59.2 Source Idea Works Company 2015 Survey 2010 2011 2012 2013 2014 2015
across a global marketplace
Meeting those needs Empowered selling Unrivalled content FIS has demonstrated the ability to deliver with multiple regional projects completed successfully Smartpoint Rich Content and Branding Broad geographic coverage Corporate booking tool Ancillary content Online travel agents Low cost carrier application programming interface content and connectivity Access corporate travellers Strong localtocapabilities and presence in EMEA. Self sufficient local delivery resource and technology access Platform Omni-channel delivery Highly experienced in migrating large switching customers using phased rollout plan and approach
Track record of delivering innovation easyjet connected to Travelport via an XML connection First to support sale of Delta Economy First to support XML chargeable seats with British Airways Comfort seats via XML First to connect to Ryanair via XML First to support Air Canada XML content Tango Fares and ancillaries Support XML chargeable seats with United Airlines Travelport aggregated shopping introduced which fully integrates XML carriers into shopping and booking flows alongside traditional ATPCO filing carriers. Available in Travelport Smartpoint & Universal API
Tailored offering - Smartpoint
Tailored offering - Smartpoint
Our uapi a world of travel content Travelport Universal Application Programming Interface content sources Air API connect Rail API connect Travelport Rooms and More Branded fares and ancillaries Travelport Universal Application Programming Interface Connection points Internet booking engine/third party Agency point of sale Corporate booking tool Mobile
Tailored offering - uapi
Tailored offering - uapi
Unrivalled content including ~400 Total number of airlines 21 MEA 20 APAC 133 Number of airlines live for Rich Content and Branding 34 Americas 58 Europe ~100 Low Cost Carriers +50 Types of ancillaries Recent successes include
Air commerce technologies Business intelligence IT Delta hosting
In conclusion Content Merchandising Agents don t just book a flight, they book itineraries air, hotel, car Don t just book; they shop, modify, cancel also payment, data, security, policy Our content can be tailored to corporates, agencies and individuals and we support their individual workflows Our Low Cost Carrier content appears in the same workflow so Ryanair appears alongside BA Airline strategy is dependent on merchandising we deliver that capability to 133 airlines live today New technologies FIS has demonstrated the ability to deliver with multiple regional projects completed successfully We are a platform, not a Proven record of delivering innovation In valuable away markets 170 countries and 18 languages and to high-yield business travellers Leading our industry