Page 1 2.1 STATION EMERGENCY CENTRE S DETAILS Area / Location Contacts with Country & City Station Emergency Station Manager O: +965.65647873 Address: PIA Airport Office Kuwait International Airport, Office No FFM-91 2.1.1 Coordination Room (Airport) Traffic Officer O: +965.24715621 +965.66895582 Address: PIA Airport Office Kuwait International Airport, Office No FFM-91 O: +965.55751615 Address: PIA Town Office 2.1.2 Manager Fahad Al Salem Street, Town Emergency Mezzanine & Ground Floor, Coordination Room Office No 09 & 10 RTO O: +965.60657845 Finance Manager O: +965.66268900 2.1.3 First Open And at O: +965.180 Survivor Reception Ramp and then at any F: +965.24713504 Center (Airside) lounge SITA: KWIAPYA / KWIDDYA 2.1.4 Survivor Reception Center (Landside / Safir Hotel Airport O: +965.24725000 Hotel) 2.1.5 Passenger Safety & Security CAA O: +965.24747267 2.1.6 2.1.7 2.1.8 2.1.9 Reconciliation Area Crew Reception Center (Airside) Crew Reception Center (Land Station / Hotel) Relatives / Meeters Center Family Assistance Center Kuwait Safety & Security CAA Kuwait Safety & Security CAA Kuwait CAA Kuwait Facilitation Office Airport O: +965.24338899/1538 O: +965.24338899 EXT 1539/1537 O: +965.180 Ext: 1520 Safir Hotel Airport O: +965.24725000
Page 2 2.2 STATION EMERGENCY TEAM Contact Person s 2.2.1 Country Manager Munir Abbas Khan 2.2.2 Station Manager Munir Abbas Khan 2.2.3 2.2.4 Reservation Ticketing Officer Officiating Accounts Manager N/A Munir Abbas Khan O: +965.22453980 R: +965.24758530 : kwiuupk@piac.aero SITA: KWIUUPK Address: Al Rashid Building, Fahad Al Salem Street, Mezzanine & Ground Floor, Kuwait City, Kuwait O: +965.24715621 F: +965.24715621 : kwikkpk@piac.aero SITA: KWIKKPK Address: PIA Airport Office Kuwait International Airport, Office No FFM-91 C: xxx O: +965.22446054 R: xxx : kwitopk@piac.aero Address: Al Rashid Building, Fahad Al Salem Street, Ground Floor, Kuwait City, Kuwait O: +965.22428784 R: xxx : kwiabpk@piac.aero SITA: KWIABPK
Page 3 2.2.5 2.2.6 Volunteers Coordinator Person assign to inform / call everyone at station in case of emergency Contact Person s Munir Abbas Khan Munir Abbas Khan (Main Person) Syed Javed Iqbal (Standby) O: +965.22453980 R: +965.24758530 : kwiuupk@piac.aero SITA: KWIUUPK Address: Al Rashid Building, Fahad Al Salem Street, Mezzanine & Ground Floor, Kuwait City, Kuwait O: +965.22453980 R: +965.24758530 : kwiuupk@piac.aero C: +965.66895582 O: +965.22421040 2.3 HELPING STATIONS 2.3.1 Helping Station-1 Dammam 2.3.2 Helping Station-2 Bahrain Contact Person s O: +966.3.8940473 F: +966.3.8946585 : dmmuupk@piac.aero SITA: DMMUUPK Address: P.O. Box 392 Alkhobar-31952 O: +973.17.223825 +973.17.223808 F: +973.17.213122 : bahuupk@piac.aero SITA: BAHUUPK Address: P.O. Box 817, Manama 304, Kingdom of Bahrain
Page 4 2.4 CIVIL AVIATION / AIRPORT AUTHORITIES Contact Person s 2.4.1 2.4.2 Civil Aviation Authority Emergency Operation Center (EOC) 2.4.3 Airport Manager 2.4.4 Air Traffic Control 2.4.5 Airport Fire & Rescue 2.4.6 Immigration Directorate General of Civil Aviation Police / Fire / Ambulance Deputy Director of Kuwait International Airport Affairs Chief Movement Control Centre Section Duty Officer/24 Hours Chief of Immigration Kuwait Intl. Airport O: +965.180 F: +965.4713504 : isc@kuwait.airport.com.kw Address: P O Box 17, Safat 13001 Kuwait O: +965.112 O: +965.24744627 F: +965.24332222 O: +965.24729155 +965.24727339 +965.24313397 F: +965.24721423 O: +965.24710189 F: +965.24319958 O: +965.24760314 +965.24319692 F: +965.24732248 2.5 TRANSPORTATION /CAB SERVICES/COACH SERVICES/BUS SERVICES 2.5.1 Ambulance Services Duty Officer O: +965.24722000 +965.112 O: +965.22469420 2.5.2 Buses Address: Murqab, Kuwait Kuwait Public F: +965.22401265 Transport Co. : info@kptc.com.kw O: +965.802202 2.5.3 Taxis City Limo Kuwait International Airport (Arrival)
Page 5 2.6 HOSPITAL & MEDICAL DOCTORS / MORGUES 2.6.1 Hospitals Farwaniya Hospital O: +965.24888000 2.6.2 Poison Control Centre Farwaniya Hospital O: +965.24888000 2.7 FAMILY SUPPORT AGENCIES 2.7.1 Family Support Agencies N/A O: xxx 2.7.2 Red Cross O: +965.24818085 2.7.3 Funeral Home / O: +965.24812000 Sabah Hospital Morgues +965.24815000 2.8 PSYCHOLOGISTS 2.8.1 Psychologist Psychiatric Centre O: +965.24843900 2.8.2 Photographers Kuwait News Agency (KUNA) O: +965.24822000
Page 6 2.9 CIVIL ADMINISTRATION / ARMED FORCES Duty Officer 2.9.1 Local Administration Civil Defence Operations O: +965.1804000 Police Emergency O: +965.112 Gas O: xxx Electricity O: +965.25371000 Flight Enquiry O: +965.180 2.9.2 Police Railway Inquiry O: xxx Telephone Inquiry O: +965.1808080 Civil Defence O: +965.1804000 Fire Brigade O: +965.112 +965.24710551 Bomb Disposal O: +965.112 2.9.3 Airport Police / O: +965.24722764 Director of Security Force F: +965.24722784 2.9.4 Security Agencies Police Emergency O: +965.25382000 HQ +965.25396666 2.10 EMBASSIES / AIRLINES S.No. Location / Item Contact Person s 2.10.1 2.10.2 Embassy (Provide contacts of all important embassies) Airlines (Provide contacts of all important airlines) Pakistan Embassy Kuwait Embassy of UAE Embassy Of Bahrain Embassy of KSA O: +965.25327649/51 F: +965.25327648 Email: parepkwt2qualitynet.net Address: Jabriya, Block.11, Plot 46, St.101, Villa 07, Kuwait O: +965.5335764 F: +965.5355768 O: +965.5318530 F: +965.5330882 O: +965.2550021 F: +965.2550024 Kuwait Airways O: +965.24333946 Air China O: +965.22438568 Qatar Airways O: +965.22423888 Emirates O: +965.22425566
Page 7 2.11 LOCAL INFORMATION S. # Description Information 2.11.1 Local Time GMT+3 2.11.2 Electrical Voltage 220 Volts 50Mhz 2.11.3 Electrical Plug Type British Standards 2.11.4 Visa Requirements 2.11.5 2.11.6 Inoculation Requirements Banks / Financial Institutions 2.11.7 Banking Hours 2.11.8 Personal Security Requirements Visa on arrival to selected Nationalities such as American, British/GCC Nationals, but mostly through sponsorship basis Medical Examination is Mandatory for Work/Family Visas National Bank Of Kuwait (Fahad Al Salem Street Branch) Mr. Hamad H AlShakhs Corporate Banking Group Officer O: +965.1801801 F: +965.2417642 : hamads@nbk.com Commercial Bank of Kuwait (Salhiya Branch) O: +965.22465208 F: +965.22463492 Email: bm30@banktijari.com 0830-1300 hours (Sun-Thu) 1700-1900 hours (Sun-Wed) Airport: 24 hours None.
Page 8 2.12. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (Country/City +92.21) Capt. Syed Hamid Abbas Gardezi Director Safety Management / Emergency Director Tariq Moen Deputy General Manager ERP Sajid Qayyum Manager Family Assistance Muhammad Ali Safir Asstt. Manager Family Assistance Khursheed Ahmed Khan Sr. ERP Officer Ayesha Ambreen ERP Officer Emergency Response Planning (ERP) Team C ell No +92.323.2327204 Tel Off +92.21.99044657, 99043898, 99044735, 99242340 Tel Home xxx Fax No +92.21.99242340 Telex KHIOFPK khiofpk@piac.aero Cell No +92.323.7423722 Tel Off +92.21.99044890, 99242232 Tel Home +92.21.34810536 Telex KHIERPK tariq.moen@piac.aero Cell No +92.322.7423724 Tel Off +92.21.99044376 Tel Home +92.21.34974614 sajid.qayum@piac.aero Cell No +92.323.2327168, +92.333.3255670 Tel Off +92.21.99044862 Tel Home +92.300.3644844 safir.ali@piac.aero Cell No +92.322.7423725 Tel Off +92.21.99044394 Tel Home +92.21.34400788 khursheed.khan@piac.aero Cell No +92.324.2013392 Tel Off +92.21.99043797 erp@piac.aero
Page 9 2.13. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (+92.21) LOCATION TEL DIRECT FAX E-MAIL / SITA CHAIRMAN/SVP S INT COM / ERC Ext: 38 JTC INTER COM ERC Ext: 288 MEDIA ROOM / ERC 990-43481 MEDIA ROOM / ERC 99242108 99242260 EMERGENCY CALL CENTER / ERC 43808, 43807 99242229 For EMERGENCY CALL CENTER / ERC 43809, 43810 99242352 EMERGENCY CALL CENTER / ERC 43805, 43803 99242332 EMERGENCY CALL CENTER / ERC 43798, 43797 99242284 EMERGENCY CALL CENTER / ERC 43828, 43824 99242254 EMERGENCY CALL CENTER / ERC 43818, 43815 99242360 EMERGENCY CALL CENTER / ERC 43832, 43829 99242358 EMERGENCY CALL CENTER / ERC 43833, 43834 99242275 EMERGENCY CALL CENTER / ERC 43768 99242336 COMMUNICATIONS ROOM / ERC 990-44273 OPS ROOM / ERC 99242232 OPS ROOM / ERC 99242273 OPS ROOM / ERC 99242278 OPS ROOM / ERC 99242107 OPS ROOM / ERC 99242261 OPS ROOM / ERC 99242253 OPS ROOM / ERC 990-44049 OPS ROOM / ERC 990-43844 OPS ROOM / ERC 990-43817 Incoming Calls by PIA Field Team Members 99242258 99242259 (OG) erc@piac.aero SITA: KHIERPK H.O Extension of ERC 44 ERC (44372)