City of Springfield, Missouri Airport Board

City of Springfield, Missouri Airport Board Request for Qualifications To Lease and Operate a Food and Beverage Concession At the Springfield/Branson National Airport Midfield Passenger Terminal The City of Springfield, Airport Board ( Board ) invites the submission of a Request for Qualifications (RFQ) from experienced firms to lease and operate a Food and Beverage concession at the Springfield/Branson National Airport ( Airport ). RFQ must be prepared in accordance with the instructions stated in this Request for Qualifications (RFQ). RFQ will be received by the Board until the due date and time listed below. Deliver responses to: Gary A. Cyr, Sr. AAE Director of Aviation Springfield/Branson National Airport 5000 W. Kearney, Ste. 15 Springfield, MO 65803 Letters submitted in response to this RFQ will be accepted in the Office of the Director of Aviation until: 3:00 P.M. Central Standard Time July 24, 2008 Late responses will not be considered for selection and will be returned to Proposer unopened. The Board is not responsible for late or misdirected delivery of proposals. TABLE OF CONTENTS 1 AIRPORT INFORMATION... 2 2 GOALS OF CONCESSION PROGRAM... 3 3 CONCESSION SPACE... 4 4 CONCESSION MERCHANDISE... 5 5 AIRPORT OPERATING ENVIRONMENT... 5 6 FOOD AND BEVERAGE CONCESSION MINIMUM STANDARDS... 7 7 ACDBE REQUIREMENTS... 8 8 INSURANCE REQUIREMENTS... 8 Request for Qualification... 9 9 REQUIREMENTS... 9 10 SUBMISSION OF RFQ... 10 11 RESTRICTIONS ON COMMUNICATION... 11 12 EVALUATION PROCESS... 11 13 AWARD OF CONTRACT AND RESERVATION OF RIGHTS... 12 14 MISCELLANEOUS PROVISIONS... 13 Page 1 of 13

1 AIRPORT INFORMATION 1.1 The Springfield-Branson National Airport is owned and operated by the City of Springfield, by and through its Airport Board. Springfield-Branson National Airport is designated as an O & D market; therefore, layovers are usually not a common occurrence. The Airport is an important gateway to the City of Springfield, Missouri, and the Southwest Missouri region. The Airport serves about 880,000 airport users annually, including passengers, employees, and visitors. The Airport Board strives to run a safe and efficient Airport while reflecting the unique, friendly character of Springfield. 1.2 The Board is currently in the midst of construction of a new passenger terminal for the Airport. The new Midfield Passenger Terminal is a 275,000 square foot terminal building featuring 10 passenger loading gates, with the capability of expansion to include additional passenger gates in the future. When the new terminal is complete in Spring 2009, all passenger operations will relocate to the new terminal. This RFQ is for a concession in the new terminal. 1.3 The Springfield-Branson National Airport is located in the Missouri Ozarks, about 190 miles southwest of St. Louis and 150 miles southeast of Kansas City. Springfield is a regional business and medical center, with a metro area population of approximately 400,000. Springfield s downtown area is an urban setting with many fine restaurants and art galleries. The tourist mecca of Branson lies about 40 miles south of Springfield and is home to about 50 live performance theaters, several theme parks, museums and more. 1.4 Five passenger airlines currently operate from the Airport and provide direct service to twelve cities. 1.4.1 American Airlines Chicago, Dallas, St. Louis 1.4.2 Allegiant Air Las Vegas, Orlando, Tampa 1.4.3 Delta Airlines Atlanta, Cincinnati 1.4.4 Northwest Airlines Detroit, Minneapolis, Memphis 1.4.5 United Airlines Chicago, Denver 1.5 The Federal Aviation Administration (FAA) classifies the Airport as a small-hub airport. The airlines operate over 25 daily scheduled departures. In 2006, there were approximately 430,000 enplanements at the Airport. Total enplanements at the Airport are projected to increase at an average annual rate of 2% through 2010. Note: These are projections and the Board does not guarantee their accuracy. (Refer to Exhibit D - Gross Revenues 2006-2007) Page 2 of 13

SGF Enplanement Trendlines 45,000 40,000 Total Enplanements 35,000 30,000 25,000 20,000 15,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total 325,638 2003 20,637 20,670 25,757 24,534 28,605 29,345 29,775 30,762 28,655 30,909 27,624 28,365 364,005 2004 22,230 21,311 25,871 26,647 33,566 34,479 35,897 31,851 32,425 35,852 32,323 31,553 2005 26,333 24,726 32,397 35,416 41,951 42,715 43,001 39,447 38,509 41,913 39,315 38,170 443,893 433,618 2006 30,112 27,285 35,472 34,397 41,280 40,324 40,750 36,983 36,069 39,915 35,509 35,522 441,347 2007 27,853 26,831 32,998 34,928 42,452 42,467 42,231 37,701 38,031 40,766 39,179 35,910 2008 29,353 26,965 33,068 30,506 35,313 Month 2003 2004 2005 2006 2007 2008 2 GOALS OF CONCESSION PROGRAM The Board s overall objective is to maximize customer satisfaction through a concession program that provides a variety of quality products and services in an innovative and contemporary setting that appeals to a broad customer base, while providing necessary and reasonable revenue to the Board. It is the intent of this RFQ process to select the Proposer most qualified to satisfy these objectives. The Board requests that Proposers submit a proposal that meets the goals and objectives listed below: 2.1 Revenue Enhancement and Financial Stability 2.1.1 Optimize concession revenues for Concessionaire and Board. 2.1.2 Demonstrate ability to financially support the concession program. 2.1.3 Provide enhanced quality and value to Airport consumers. 2.1.4 Provide business opportunities for disadvantaged business enterprises. 2.2 High-Quality Concepts and Products 2.2.1 Provide quality food and beverage services with concepts that address today's concession trends and allow for flexibility in order to quickly adapt to industry changes. Page 3 of 13

2.2.2 Present attractive, welcoming concessions that create a sense of place without interfering with passenger flows or operation of the Airport for air travel. 2.3 Customer Satisfaction 2.3.1 Provide a high level of customer service with competitive pricing, cleanliness, quality, wide choice of food/products, accessible stores, adequate hours of operation, efficient service, and a variety of programs to satisfy the Airport users. 2.3.2 Create a high quality, attractive, and passenger-friendly environment. 2.3.3 Not interfere with way-finding clarity. 2.3.4 Provide excellent customer service training. 2.3.5 Provide excellent customer problem resolution process. 2.4 Design and Capital Investment The successful Proposer will be required to equip each concession area to satisfactorily provide the services and products as specified herein: 2.4.1 Convey a positive sense of place that is unique to Springfield and the Ozarks, without being contrived or artificial, and that promotes and supports the local and regional economy, whenever possible. 2.4.2 Ensure that location design is architecturally consistent with the terminal development program, its public space, and its primary use. 2.4.3 Create a concession area with a high level of design and finish in public areas. 2.5 Experience and Qualifications 2.5.1 Demonstrate excellent food and beverage management experience/expertise 2.5.2 Prove history of high-level operational performance standards. 2.5.3 Demonstrate experience in the development and implementation of a food and beverage marketing program. 3 CONCESSION SPACE 3.1 Offered in this RFQ is Food and Beverage Concession lease space on both the landside and airside of the new Midfield Passenger Terminal. The successful proposer may to develop a food and beverage concession in any or all of the areas labeled Food, or the circular area labeled Retail, in Exhibit A. (Exhibit A is a general site plan of the new Midfield Passenger Terminal.) The allocated size of the areas that are designated in Exhibit A is negotiable and can be adjusted if necessary. Page 4 of 13

3.2 Proposers will be able to present their proposals for the best use of the concession space provided. However, Proposers should note that the location of the kitchen, next to the landside dining area, cannot be changed. 3.3 The location and size of the proposed space is an estimate and subject to change at any time prior to execution of Concession Agreement with successful Proposer, without liability to the Board. 3.4 Proposer will receive concession space in its then current condition, as is/where is and will be required to build out the space at Proposer s in order to accomplish the concession plan. All improvements will be the responsibility of the selected Proposer and will be subject to the approval of the Board. 3.5 A cost allowance to build out the concession space will be provided to the proposer in the amount of $100,000 and is subject to negotiations. 3.6 Operator may use the furniture purchased by the Board for the landside food and beverage concession areas at no additional charge. See Exhibit B. At the current time, no furniture has been selected for the airside food and beverage area. Proposer may choose to either: (a) furnish this area with furniture of its choosing (must be approved by the Director of Aviation), at Proposer s cost, or (b) request that the Board purchase furniture for the area, which will be similar to the furniture on Page 1 of Exhibit B. (Note that Proposer s choice does not bind the Board to make any furniture purchases details will be negotiated between Board and successful Proposer.) 4 CONCESSION MERCHANDISE 4.1 The Concession should include high-quality food and beverage items with a variety of service options and prices. The Board is especially interested in local, popular, and/or national brand concepts. 4.1.1 Local brand is defined as a food and beverage concept unique to, or commonly identified with, the Springfield or the Southwest Missouri region. 4.1.2 National brand is defined as a single food and beverage concept of at least 100 stores operating under a common trade name and generally consistent trade dress and merchandise mix. 4.2 Availability of menu items 4.2.1 Breakfast items are to be available daily from 5:00 AM to 10:30 AM. 4.2.2 The lunch menu will be available at all other times of operation. 4.2.3 Beer, wine, and mixed drinks for on-premises consumption will be available at some or all of the concession areas from 11:30 AM until 10:30 PM. 5 AIRPORT OPERATING ENVIRONMENT Page 5 of 13

Proposers should understand that airport concession environments present operators with unique challenges that do not exist in a typical restaurant or food and beverage setting. Listed below are some of the key factors that may affect concession operations at the Airport: 5.1 Customers have a limited amount of time to spend in restaurants and must be served quickly. 5.2 Passengers often travel across time zones and are, therefore, ready for dining at what might seem to be unusual hours. 5.3 Customers are primarily airline passengers, many traveling with carry-on luggage. Store designs must clearly accommodate these conditions to attract these customers without creating safety hazards. 5.4 Facilities must be open 365 days a year with operating hours and staffing levels adequate for both the hourly and seasonal peaks in passenger traffic. Standard operating hours are from 5:00 A.M. to 10:30 P.M. daily and may be changed at the sole discretion of the Director of Aviation. Staffing levels must be sufficient to allow employees to take breaks, accept deliveries, escort vendors, and restock supplies and products without interrupting operations. 5.5 Flight delays sometimes occur due to weather conditions and similar events. An airport is affected not only by local weather, but also by weather in other parts of the country. This can result in a significant population of restless travelers at the Airport at unusual hours. The concession operations plan must be flexible enough to provide extended hours and additional staff to accommodate the additional business and customer service opportunities these delays afford. 5.6 Delivery and restocking hours are to be scheduled so that they do not conflict with peak traffic times nor interrupt Airport operations. All deliveries must unload at an area designated by the Board. The concessionaire will be responsible for arranging transportation of deliveries to the storage areas and coordination of any security checks. Concessionaires must develop a logistics programs within the parameters of Airport and security regulations while maintaining sufficient inventory at its stores. 5.7 All products being delivered to the concourse areas will be inspected and screened at designated locations by TSA staff. 5.8 Everyone assigned to work at the Airport is considered an ambassador of the Board and the Airport; thus, employee training and superior customer service are essential. Customer service training should include knowledge of the Terminal areas and other services available to travelers. The Board requires that all Concessionaire employees attend customer service training, at Concessionaire s sole cost, for at least 5 hours per year. 5.9 All employees must pass a TSA-mandated security background check and be properly badged. 5.10 The Airport is a non-smoking facility; thus, employees and passengers are not allowed to smoke within the terminal. Page 6 of 13

6 FOOD AND BEVERAGE CONCESSION MINIMUM STANDARDS It is the Board s intent to provide the traveling public and other Airport users with quality products at prices that are competitive with off-airport locations. For this reason, the Board has established the following minimum standards for this concession. 6.1 Operator must provide high-quality products and services to its customers. 6.2 All food and nonalcoholic beverage items sold on the premises shall be priced at no more than 110% of the average price charge for the same or similar products sold off the Airport. 6.3 Operator must already have, or have the ability to obtain and maintain, all licenses and permits necessary for the sale of on-premises consumption of beer, wine, and spirits. 6.4 Operator must accept at least three types of major credit cards for any purchase. 6.5 Operator shall require their staff to provide friendly, prompt, and courteous service to all patrons. Staff should wear uniforms and name badges and be knowledgeable of the products and services offered at the facility. 6.6 Operator shall be required to install cash control systems or point of sales equipment that record all sales transactions. Operator shall install modern sales-transaction equipment and technology, and upgrade as necessary to stay current. 6.7 Operator shall select a qualified and experienced manager to operate the concession, who is authorized to direct the concession operations and who shall ordinarily be available during regular business hours. 6.8 Operator shall, at its own expense, keep the concession areas clean at all times. Operator shall be responsible for removal of all trash, waste, and garbage from the concession areas. 6.9 The electrical cost associated with the lease area will be built into the Concession Fees to be paid by the successful Proposer. 6.10 Operator will be responsible for providing, and its own expense, any upkeep or maintenance of leased premises and its contents (seating, tables, and counters) as needed to maintain attractive and well-kept concession areas. 6.11 Operator shall not deny public access to the restaurant and seating areas during the hours of operation. 6.12 Operator shall be responsible for timely payment of all lawful taxes and assessments which may be levied or charged by the state, county, or for other tax-levying body. 6.13 The Board may develop and implement additional minimum standards for the food and beverage concession as part of the final initiation process with a successful proposer, and, said standards shall be as applicable in enforceable as if same were expressly included in this document. Page 7 of 13

7 ACDBE REQUIREMENTS 7.1 The Airport Concessions Disadvantaged Business Enterprise goal for non-car-rental concessions at the Airport is 0.48 %. 7.2 Our policy on concession opportunities at the Airport is to: Ensure that ACDBE s have an equal opportunity to receive and participate in them; Not discriminate in awarding and administering them; Create a level playing field where ACDBEs can compete fairly for them; Narrowly tailor this program according to applicable law; Permit only firms that fully meet 49-C.F.R.-Part-23-eligibility standards to participate as ACDBEs in them; Help remove barriers to ACDBE participation in them; and, Provide appropriate flexibility in establishing and providing them. 7.3 The selected Proposer shall employ Good-Faith Efforts to carry out the Airport s ACDBE policy, which may be obtained by contacting Airport Legal Counsel Sarah Kerner at (417) 869-0300 ext 2004 or skerner@flyspringfield.com. 7.4 The Board encourages the Proposers to utilize currently approved and certified ACDBE firms on the contract for ACDBE goal achievement and credit purposes. The Missouri Department of Transportation (MODOT) has a Unified-Certification Program (UCP), which maintains a directory specifying whether a firm is DBE-certified under 49 C.F.R. Part 26 and ACDBE-certified under 49 C.F.R. Part 23. The Board has adopted the directory as its own. UCP revises the Directory every 2 weeks at http://www.modot.mo.gov/business/contractor_resources/external_civil_rights/dbe_program. htm. 7.5 The following ACDBE contractual clause will be incorporated into all concessions contracts for the Airport. The selected Proposer shall also include this clause in each subcontract the prime contractor signs with a subcontractor. The contractor or subcontractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this contract. The contractor shall carry out applicable requirements of 49 C.F.R. Part 23 in the award and administration of DOT-assisted contracts. Failure by the contractor to carry out these requirements is a material breach of this contract, which may result in the termination of this contract or such other remedy as the recipient deems appropriate. 7.6 Proposer and its agents may contact the Aviation Department s ACDBE Liaison Officer for assistance or clarification with issues specifically related to the ACDBE policy and/or completion of the Good Faith Effort Plan. Point of contact is Ms. Sarah Kerner, who may be reached via telephone at (417) 869-0300 ext 2004 or through e-mail at skerner@flyspringfield.com. 8 INSURANCE REQUIREMENTS Page 8 of 13

8.1 At all times during the term of this Agreement, Concessionaire agrees to carry and keep in force, at its expense, general commercial liability insurance, with a contractual liability endorsement, with single limit liability for personal injury or death and property damage, arising from Concessionaire s use, occupancy, or maintenance of the Premises, in a sum not less than $2,418,992. 8.2 If the Board s tort liability as a governmental entity 1 is increased during the term of this Agreement, Board may require Concessionaire to provide additional insurance coverage to protect Board s interests. If the Board s current limitations upon tort liability are abolished entirely, Board may require Concessionaire to provide such coverage to protect the Board s interests as may be reasonable and prudent for the risks associated this Agreement. 8.3 Concessionaire shall insure improvements, personal property, and contents within the Premises. Board shall maintain fire and extended insurance coverage on the facility. 8.4 Concessionaire shall obtain at least statutorily-required worker s compensation insurance. 8.5 All insurance policies maintained pursuant to this section must: 8.5.1 Name Springfield, Board, and their officers and employees as additional insureds; 8.5.2 Be purchased from a financially sound and reputable company that is at least A rated by A.M. Best Company, or equivalent rating by another insurance rating company, and licensed and authorized to conduct business in the State of Missouri. 8.5.3 Have coverage written on the broadest liability form that is customarily available at reasonable cost. 8.5.4 Provide that Board must be given thirty (30) days written notice of any cancellation, non-renewal, or alteration. 8.6 Before this Agreement is signed and during the term of the Agreement, Concessionaire shall furnish Board with a certificate of insurance as evidence of coverage which meets the requirements set forth in this section. 9 REQUEST FOR QUALIFICATION REQUIREMENTS 9.1 Your Request for Qualifications shall include the following information: 9.1.1 Contact information for your company, including legal name and federal tax ID. 9.1.2 Estimated space needs to accommodate your concept(s). 9.1.3 Your experience in (a) food and beverage services and (b) airport concessions. 9.1.4 Three references. (At least one reference must be from a financial institution that 1 Section 537.600, RSMo., et seq. Page 9 of 13

has provided you with banking services during the past three years. Remaining two shall include references in which you have provided similar services.) 9.1.5 Description of how you plan to meet the ACDBE goal. 9.1.6 Signature Page (Exhibit C) 9.1.7 Proof of Insurability: Submit a letter from insurance provider stating provider s commitment to insure the Proposer for the types of coverages and at the levels specified in this RFQ if awarded a contract in response to this RFQ. Proposer shall also submit a copy of its current insurance certificate. 9.2 Your RFQ must be no longer than ten (10) pages, not including the Proof of Insurability and Signature Page. 9.3 Proposer is expected to examine this RFQ carefully, understand the terms and conditions for providing the services listed herein, and respond completely. FAILURE TO COMPLETE AND PROVIDE ANY OF THESE REQUIREMENTS MAY RESULT IN THE RFQ BEING DEEMED NON-RESPONSIVE AND THEREFORE DISQUALIFIED FROM CONSIDERATION. 9.4 Each Proposer is instructed to carefully examine the terms of this RFQ and to make an onsite inspection of the facilities at the Airport including, but not limited to, the Midfield Passenger Terminal building and the premises to be leased. The failure of any Proposer to make such an examination and an onside inspection shall not constitute grounds for declaration by Proposer are that it did not understand the agreement or that it was not familiar with facilities at the Airport. 10 SUBMISSION OF RFQ 10.1 Label. Proposer s name and address must be on outside of the envelope or container. 10.2 Due Date. All Proposals must be received in the Office of the Director of Aviation no later than 3:00 P.M. Central Standard Time, July 24, 2008. 10.3 Mailing Address. Springfield Branson National Airport, Attn: Gary A. Cyr., Sr. AAE, 5000 West Kearney, Suite 15, Springfield, MO 65803. Proposals sent by facsimile or email will not be accepted. 10.4 Amendments to RFQ Proposals submitted prior to the above time and date may be modified provided such modifications are sealed and received by the Department of Aviation prior to the time and date set for submission of Proposals. Any Proposal or modification received after this time shall not be considered and returned unopened. 10.5 Correct Name. Proposers who submit RFQ s shall correctly reveal, disclose, and state the true and correct legal name of the individual, proprietorship, corporation, and /or partnership (clearly identifying the responsible general partner and all other partners who would be associated with the contract, if any). Page 10 of 13

10.6 Board Property. All Proposals become the property of the Board upon receipt and will be returned upon the Board s discretion. The Board cannot guarantee that it will not be compelled to disclose all or part of any public record under the Missouri Sunshine Law 2, since information may not be considered confidential under Missouri law, or pursuant to a Court order. 10.7 Costs. Any cost or expense incurred by the Proposer that is associated with the preparation of the Proposal, if any, or during any phase of the selection process, shall be borne solely by Proposer. 10.8 One Proposal. Each proposer shall submit only one conforming proposal, but may also submit one associated alternate proposal. A proposal will be rejected if there is any evidence of collusion with another proposer in order to submit a sham or false bid or to refrain from submitting a bid. 10.9 Good Faith. By submission of its proposal, the Proposer agrees to negotiate in good faith with the Board for the terms of a Concession Agreement. 11 RESTRICTIONS ON COMMUNICATION 11.1 General. Proposers are prohibited from communicating with elected Board officials and their staff regarding the RFQ from the time the RFQ has been released until RFQ s are opened. Violation of this provision by Proposer and/or their agent may lead to disqualification of Proposer s proposal from consideration. 11.2 Exceptions. 11.2.1 Proposers may contact the Airport s ACDBE Liaison Officer for assistance or clarification with issues specifically related to the ACDBE policy. Point of contact is Ms. Sarah Kerner, who may be reached via telephone at (417) 869-0300 ext 2004 or through e- mail at skerner@flyspringfield.com. 11.2.2 Proposers may submit questions via email or by fax to Director of Aviation Gary Cyr (nkirkey@flyspringfield.com or 417-869-1031). No verbal questions will be accepted. Deadline for questions is July 15, 2008 at 5:00 p.m. Central Standard Time. 11.2.3 Proposer may provide responses to questions asked of them by the Staff Contact Person after responses are received and opened. During interviews, if any, verbal questions and explanations will be permitted. 11.3 Board reserves the right to contact any Proposer to negotiate if such is deemed desirable by Board. 12 EVALUATION PROCESS 12.1 The Board will conduct a comprehensive, fair, and impartial evaluation of all Proposals received in response to this RFQ. The Board may appoint a selection committee to perform the 2 Chapter 610, RSMo. Page 11 of 13

evaluation. 12.2 Each Proposal will be analyzed to determine overall responsiveness and qualifications under the RFQ. The Board may also request additional information from Proposers at any time prior to final approval of a selected Proposer. 12.3 The Board will also consider Proposer s past performance on other leases or contracts in terms of quality of concession and reputation as a good tenant. The Board may solicit from other departments of the City, other government agencies and any other available sources, relevant information concerning the Proposer s record of past performance. 12.4 Responses also will be evaluated to ensure compliance with all applicable local, city, state, and federal laws, ordinances, statutes, and/or codes. 12.5 The Board reserves the right to require any Proposer to submit further evidence demonstrating ability to perform a satisfactory service to the public if awarded this concession. 12.6 No proposal will be considered or accepted which is received from any proposer that is in default under the terms of any existing agreement with the Board or the City, or who has failed to perform its obligations faithfully under any previous agreements with the Board or the City. 12.7 The committee will select the Proposer that the committee determines is experienced, qualified, and has submitted the most advantageous proposal. The committee will make a recommendation to the Board to accept the selected proposal and direct the Director of Aviation to negotiate a lease and concession agreement with the Proposer, said agreement containing the terms of the Proposal, to be presented to the Board. 13 AWARD OF CONTRACT AND RESERVATION OF RIGHTS 13.1 The Board, at its sole discretion, reserves the right to reject any and all proposals and to accept the best qualified proposal, which meets the best interests of the Board. 13.2 Proposer(s), if selected, will be selected on the basis of those Proposals deemed most advantageous to Board. 13.3 The Board reserves the right to: 13.3.1 Specify approximate concession space in the RFQ. 13.3.2 Modify the locations and sizes of the offered space. 13.3.3 Select multiple Proposals. 13.3.4 Negotiate with proposers regarding the terms of the Concession Agreement. 13.4 Board will require the selected Proposer(s) to negotiate a contract with the Board, prior to award of the Concession. In the event the parties cannot execute a contract within the time specified, Board reserves the right to terminate negotiations with the selected Proposer and Page 12 of 13

commence negotiations with another Proposer. 13.5 Contract documents are not binding on Board until approved by Board and approved as to form by an Assistant City Attorney. 13.6 When fully executed by the Proposer and the Board, the agreement shall constitute the full and complete agreement. 14 MISCELLANEOUS PROVISIONS 14.1 Conflicts of Interest. Salaried officers or employees of Springfield, members of Springfield City Council, and members of Airport Board are prohibited from having a financial interest, direct or indirect, in any agreement with the Board, including the agreement to be negotiated for this Concession. 14.2 Independent Contractor. Proposer is an independent contractor. The Board shall in no way be responsible for Proposer s actions, and Proposer does not have authority to bind the Board or to hold out to third parties that it has such authority. 14.3 Non-Exclusivity. The Board will not enter into an exclusive agreement with the selected Proposer(s). At any time during the term of the Agreement, the Board, at its own discretion, may enter into other agreements for food and beverage concepts similar to those of the selected Proposer(s). Nothing herein is to be construed to grant and/or authorize the granting of an exclusive right to a Proposer. 14.4 Public Accommodation Laws. The Agreement will include a provision that the selected Proposer(s) must comply fully with all applicable laws, regulations and building codes governing non-discrimination in public accommodations and commercial facilities, including without limitation, the requirements of American with Disabilities Act of 1990 and all regulations thereunder. 14.5 Security Requirements. The selected Proposer is also responsible for complying with all security regulations and requirements as may be promulgated by the Federal Aviation Administration ( FAA ), Transportation Security Administration ( TSA ), the Board and any other governmental unit with jurisdiction. 14.6 Coordination of Efforts. The successful Proposer must require its contractor(s) responsible for constructing the improvements in the concession areas to coordinate with the General Contractor for the Midfield Passenger Terminal project, Walton Construction. Page 13 of 13

Landside Concession Retail-4,228 sf Food-7,086 sf ` Airside Concession Area Food 2,230 sf Retail-960 sf 4600 sf 1562 sf 2230 sf 924 sf 481sf 960 sf

Springfield-Branson National Airport T-8 C-8 #X9390 Agra Chair Indx Designs Natural 19 w x 22 d x 32 h T-8 #X5700B Mantis Table Indx Designs 36 Round x 29 h C-8 T-7 C-7 T-7 C-7 C-7 #TH6180 Thesis Chair Davis Furniture All Beech 19½ w x 21½ d x 36½ h T-7 Thesis Bistro Table Davis Furniture 32 Diameter x 29 h Food Court & Circulation Area

Springfield-Branson National Airport S-3 C-9 S-3 #391-4 Switch Sofa Brayton International Black Leather 96 w x 33½ d x 32½ h C-9 #391 Switch Lounge Chair Brayton International Black Leather 28 w x 29½ d x 32½ h Meeter/Greeter Area 1

Springfield-Branson National Airport T-9 C-10 C-10 T-9 C-10 C-11 C-11 #655 Vision Loewenstein Furniture Cream Leather 20½ w x 36 d x 42 h T-9 Calm Series Brayton International Green Granite Tops 24 Square x 17 h C-10 #X9143 Hampton Indx Designs Cream Leather 29 w x 31 d x 35 h Meeter/Greeter Area 2

Springfield-Branson National Airport T-3 T-5 C-12 C-12 T-7 T-7 C-12 #653CS Vision Loewenstein Furniture Cream Leather 22½ w x 26½ d x 33½ h T-3 Cube Table Nucraft Cherry Finish 30 Square x 24 h T-5 Drum Table Nucraft Cherry Finish Large: 30 Diameter x 24 h T-7 Thesis Bistro Table Davis Furniture Cherry Finish 32 Diameter x 29 h Meeter/Greeter Area 3

EXHIBIT C SIGNATURE PAGE By signature below, Respondent(s) agrees to the following: 1. If selected in response to this RLOI, Respondent will negotiate in good faith with Board the terms of the Lease and Concession Agreement. 2. If selected in response to this RLOI, Respondent will be able and willing to comply with all representations made by Respondent in Respondent s Proposal and during Proposal process. 3. Respondent has fully and truthfully submitted a Letter of Intent and understands that failure to fully disclose requested information may result in disqualification or termination of contract, once awarded. The undersigned certifies that he or she is authorized to submit this LOI on behalf of the entity named below: Respondent Entity Name: By: (Signature) Printed Name: Title: Date: (NOTE: If Proposal is submitted by Co-Respondents, an authorized signature from a representative of each Co-Respondent is required. Add additional signature blocks as required.) Respondent Entity Name: By: (Signature) Printed Name: Title: Date: Exhibit C Signature Page Page 1 of 1

AIR HOST REVENUE REPORT - 2007 Same Month Last Year Percent Alcoholic Beverage Food Airline Catering Sundry & Gift Monthly Total Last Year YTD Total YTD Total Change JANUARY $ 10,005.52 $ 59,912.81 $ 69.92 $ 23,016.17 $ 93,004.42 $ 91,216.67 $ 93,004.42 $ 91,216.67 2.0% FEBRUARY $ 11,581.67 $ 60,681.16 $ 190.50 $ 26,890.82 $ 99,344.15 $ 90,015.18 $ 192,348.57 $ 181,231.85 6.1% MARCH $ 13,085.60 $ 71,128.25 $ 1,890.00 $ 30,330.09 $ 116,433.94 $ 111,811.30 $ 308,782.51 $ 293,043.15 5.4% APRIL $ 14,447.68 $ 74,205.30 $ 3,532.10 $ 34,821.56 $ 127,006.64 $ 110,861.21 $ 435,789.15 $ 403,904.36 7.9% MAY $ 14,421.43 $ 81,218.00 $ 730.25 $ 35,723.93 $ 132,093.61 $ 130,400.17 $ 567,882.76 $ 534,304.53 6.3% JUNE $ 15,646.29 $ 90,525.53 $ 336.00 $ 45,200.01 $ 151,707.83 $ 133,761.69 $ 719,590.59 $ 668,066.22 7.7% JULY $ 14,661.58 $ 87,825.10 $ 310.50 $ 42,488.39 $ 145,285.57 $ 140,296.19 $ 864,876.16 $ 808,362.41 7.0% AUGUST $ 14,747.33 $ 82,899.67 $ 366.00 $ 41,024.48 $ 139,037.48 $ 139,985.03 $ 1,003,913.64 $ 948,347.44 5.9% SEPTEMBER $ 12,513.28 $ 76,703.26 $ - $ 35,220.40 $ 124,436.94 $ 136,326.41 $ 1,128,350.58 $ 1,084,673.85 4.0% OCTOBER $ 13,797.11 $ 82,227.67 $ 267.00 $ 36,501.66 $ 132,793.44 $ 141,681.70 $ 1,261,144.02 $ 1,226,355.55 2.8% NOVEMBER $ 16,040.22 $ 80,662.06 $ 192.00 $ 34,442.28 $ 131,336.56 $ 133,164.65 $ 1,392,480.58 $ 1,359,520.20 2.4% DECEMBER $ 18,205.74 $ 82,105.23 $ 180.00 $ 38,539.93 $ 139,030.90 $ 136,481.24 $ 1,531,511.48 $ 1,496,001.44 2.4% $ 169,153.45 $ 930,094.04 $ 8,064.27 $ 424,199.72 $ 1,531,511.48