GENERAL INFORMATION
Introduction Thank you for your interest in Club Med. We are excited to share this booklet with you which is designed to give you an insight into the professional lifestyle of working for Club Med as one of our GOs (Gracious Organisers) at our multi award winning resort in Japan. Working for Club Med is a unique experience and definitely a lifestyle change where you will discover a company that strives for excellence in delivering incomparable experiences to all of our GMs, GOs and GEs. Club Med s strategy is based on a clear vision: to be the worldwide specialist of all inclusive, upscale, friendly and multicultural holidays. Check out this video https://www.youtube.com/watch?v=c30 rwcmzzra
Club Med History Since 1950, Club Med has been creating happiness and inventing new ways to share it with our GMs (Gracious Members) our guests, GOs (Gracious Organisers) and GEs (Gracious Employees). Club Med has built a heritage of strong values: Pioneer, Freedom, Kindness, Multicultural & Responsibility. With over 60 villages across 5 continents and with the GOs representing over one hundred nationalities speaking over 30 languages, Club Med continues to emphasise its multicultural aspect. The Club Med villages are located in the world s most beautiful locations and offer an all inclusive package airport transfers, accommodation, all meals and drinks, organised sports, activities, kids club and entertainment. This desirable holiday experience attracts families, singles and couples. It is also a popular option for corporate and incentive groups and small to large scale events. In 2002, Club Med moved towards a strong upscale strategy whilst still preserving the key elements of the unique holiday experience GO and GM interaction and the abundance offering of sports and entertainment. Many villages have been renovated or plan to be and as of today, over 80% of the villages are rated as 4 and 5 Trident. Club Med has definitely found the key to a place where Happiness means the World
The Resort of Hokkaido After an exhausting day on the slopes, guests can enjoy a treatment at the brand new spa, unwind in a searing sauna, enjoy a Canadian bath or have a traditional Japanese outdoor hot ofuro while admiring the snow covered slopes. The resort also offers nightly entertainment - live band, billiards, a piano and midnight bar. For the non-skiers, there is also a choice of leisurely day pursuits including nature walks, snow-shoeing and excursions to nearby hot springs. Club Med Hokkaido, on the island of Hokkaido is a popular destination with both Japanese and foreign guests due to the lessons offered in English and ski in ski out accommodation which are rarities in Japan. The slopes offer exceptional powder skiing across several mountain chains and clear winter weather with high sunshine. All ability levels are catered for on mountains between 400 and 1,060 metres and for those who need to be put through their paces, Club Med offers an all inclusive ski school. Hokkaido is one of 3 ski villages in Asia. We also have an amazing property at Yabuli China and this year will be opening a brand new resort of Beidahu China which is located in Jilin Province..
Club Med Hokkaido
Benefits & Opportunities for working at Club Med Club Med is one of the biggest resort organisations employing over 20,000 GOs in all our resorts and corporate offices throughout the world. Some of the benefits and opportunities of working for such a diverse and successful company is: The opportunity to interact and work within a diverse and multicultural environment meeting GOs from all around the world The possibility of being offered a position in another resort on completion of your contract Full access to all of the resort facilities and activities Our Club Med University makes it possible for GOs to advance toward management posts by planning training programs that are both practical and theoretical Staff discounts on boutique retail (Club Med collection items), selected excursions, spa and family and friends discount in the resort The opportunity to learn other languages
Expectations of being a GO The job of a GO is a Club Med invention. It is unique in so many ways. The GO is the ambassador of the Club Med Spirit and holder of the company s 5 values kindness, freedom, multiculturalism, pioneer & responsibility. It is a combination of working professionalism and a way of life. They have a sense of superior service quality and go above and beyond the expectations of the GMs (guests). Enthusiastic and smiling; they have a passion for life and know how to communicate it to others. Curious about others, they know how to build links and have the ability to adapt to the different personalities and cultures that they encounter. The GOs are open to the world around them and respect the diversity of all individuals. Their manners and refinement allow them to accompany the upscale move of Club Med and the evolution of its clientele. When speaking with GM s you must never discuss inappropriate aspects of your personal life. Club Med requires GOs presentation to be immaculate in both professional and convivial time to promote an upscale resort environment. This includes the highest standard of personal hygiene, clean groomed facial hair, no visible tattoos or body piercing including tongue rings, nose rings, eyebrow rings etc, a neat haircut, appropriate footwear and clothing will be required at all times. Your evening wear must be smart casual and never display potentially offensive words or images.
Once you have been selected to be part of the GO team you will experience double the pleasure as your job will be divided into 2 main roles: Professional time Your set hours of work that you conduct on a daily basis in your selected GO role i.e. Ski or Snowboard Instruction You will be rostered up to 6 hours per day and your shifts will usually change on a daily or weekly basis Attending monthly GO meetings as well as department meetings. This is the time that you are expected to be professional, sincere, and flexible working alongside with your fellow GOs creating a harmonious team spirit and delivering incomparable experiences to our GMs. Convivial time This is the time that you continue the Club Med spirit by participating in the life of the village with our friendly GMs. Convivial time can be participating or assisting in the nightly entertainment, sporting events and ambiance of the village. Welcoming our GMs to the village assisting in their complete arrival and orientation of their stay. Dining with our GMs for lunch or dinner. Participating in nightly entertainment, team games and events with the GMs at different locations throughout the village. Helping other departments of the village when needed. Participating in the Crazy Signs. These are special moments where the GOs and GM s come together to share in the traditional Club Med dances. http://www.youtube.com/watch?v=r0ojdqq7rwe All GOs are expected to be participating in village ambiance and socialising with our GMs until midnight. Each night at Club Med we have a different dress code. All the GOs are expected to comply. Common themes include elegant, white & black, all white, Jeans, Cappuccino, Red & black, sports theme etc.
A Typical Day as a Snowsports GO Example of a Daily Roster As explained above, your day is divided between professional and convivial time. This is what makes Club Med unique. GMs are our number one priority therefore it is important that we participate in assuring that their experience will be a memorable and unforgettable holiday. Please note that for most services hours will vary from day to day and the convivial activities will also be constantly changing. Time Task Location 07.00 09.00am Breakfast at your own Main Restaurant leisure 09.30 10.00am Preparation for your Instructors room lesson 10.00 12.00pm Level 1 Ski Lesson Mountain 12.30 01.00pm Lunch with GMs Main Restaurant 02.00 04.00pm Level 1 Ski Lesson The Mountain 04.30 05.00pm Team meeting (weekly ) Conference room 05.00 06.30pm Break Main Restaurant 07.00 08.00pm Dinner with Gms Main Restaurant 08.30 09.30pm Club Med Entertainment Main Theatre 09.30 10.30pm Live Music at the bar Main Bar 10.30 12.00am Socialising with GMs Main Bar
Your Club Med Package includes Club Med holidays are sold to our GMs as an all inclusive package; we also offer an exciting Club Med package to our GOs. Included in your package is: Reimbursement of your international flight tickets from your home to Japan upon successful completion of your contract. (terms & conditions apply) An additional 20 kilos excess luggage to bring your ski or snowboard equipment.(terms & conditions apply) A dormitory style room which is mostly twin or triple share 3 meals a day in the main restaurant where you will be required to participate in the ambiance of the resort by dining with our GMs A season ski pass All of your nonalcoholic beverages will be provided Staff and Ski/Snowboard uniform Every GO employed by Club Med is covered with work accident insurance during the period of your assignment. (This does not include your day s off)
Travelling to Hokkaido Once your visa has been confirmed, you will be expected to purchase your international flight ticket From your home to Japan. The 2 main airports that you can fly into is Haneda or Chitose international airport. From these airports, the Tokyo office will organise your domestic flight ticket or bus transfer to Club Med Hokkaido. Club Med reimburses up to 20kg of excess luggage for Ski or Snowboard GOs both to and from Japan. This amount must be paid by you at the airport and then will be reimbursed in the village. Receipts must be kept. Unfortunately if you resign from your position or are dismissed your contract will be cancelled and you will not be eligible for the reimbursement of your international flight tickets.
GO Rooms All GO & GE accommodation is located at the dormitory which is a 3 min bus shuttle transfer from the resort. Dormitory outside of the resort Twin share. You will have a single bed, desk, chair and closet. You will also share bathroom facilities, one for males and one for females. Sheets and towels will be provided and rooms are cleaned once a week. Internet - Wi-Fi in dormitory lounge (ADSL) Phone there is paid phone available GO laundry 4 washing machines, Dryers and iron
Enjoying your day off Club Med GOs receive 1 day off per week. There are many things that a GO can do on their day of both in and out of the resort, apart from spending time skiing and snowboarding on the mountain of course! Here are a few ideas on how GOs spend their days off. (https://www.youtube.com/watch?v=fcvrqtvh- Y4&feature=youtu.be) Enjoying one of the many Club Med excursions on offer at discounted rates Enjoying the facilities the resort has to offer including the gym, heated indoor pool, sauna, Jacuzzi, heated outdoor baths, traditional Japanese baths, table tennis, cooking lessons and dance lessons for free Receive a well deserved Spa treatment at discounted rates Go snowshoeing in the gorgeous countryside through thick woodland to the frozen lake Take the free shuttle to Shintoku station to do some shopping Spend the day in the cities of Obihiro or Sapporo Japan
Frequently Asked Questions 1) Am I eligible? For sponsorship, you must hold an instructor qualification and have a minimum of 36 months experience being an instructor, with the appropriate work certificates for evidence. Otherwise, please check your eligibility for a Japanese working holiday visa here: http://www.au.embjapan.go.jp/en/visa/visit_japan_workingholid ay.html We are looking for experienced professional mature people who work extremely well in a team environment interacting with different cultures and nationalities. A positive attitude, sincerity and an engaging personality is also welcomed. 2) Am I covered for any excess luggage during my journey? Club Med reimburses Snowsports GOs for up to 20kg of excess baggage so you can bring your ski s/board and boots. 3) Will I be covered by health and accident insurance while I am working in the village? Every GO will be covered 100% for any WORK related accidents. Club Med also advises to have your own personal insurance for your own benefit.
4) How many days off a week am I entitled to? 1 day off a week is given to each working GO. This day may vary from week to week depending on village occupancy and planning of your service. 5) What happens if I resign before completion of my contract? It s important that all GOs commit to the whole season. Unfortunately if you do resign you won t be reimbursed for your international flight tickets and will be no longer hirable at Club Med. 6) What will I need to bring to Hokkaido? Once your application has been successful. You will receive a Welcome Letter from the Chief of Village (General Manager) which will give you all the information on what you need to pack in preparation for your season in Hokkaido. The Sydney team will also assist you throughout the whole process to ensure that the process is as smooth as possible
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