Horizon Air Flight Attendant FLICA Tutorial Page 1 FLICA Training Horizon Air Flight Attendants The new SAP process for Horizon Air Flight Attendants aims to add flexibility to schedules and will allow crew members to swap, drop and add trips to their line from a pot of open time trips before final bids are published. Read the guide below to learn how to use this new software. If you have questions, contact a member of Horizon Inflight management or an AFA rep. Part I: Logging In Visit FLICA.net from any Internet connection Look for the link First-Time User and click it Select Horizon Air from the drop-down menu Read the User Agreement and select I Agree and Continue Enter your information in the boxes provided. The Activation Code is your birthday (MMDDYY) Take special note of your USER ID and remember your Password. You will need to remember it for future use Your User ID for FLICA will be slightly different than your Alaska Air Group User ID. It will look like QXE012345 -- The ID is QXE + 6 numbers including your QX ID Number. If your QX ID number is four digits, FLICA will add 2 zeros in front of your regular ID number. If your QX ID number is 5 digits, it will add 1 zero in front of your QX ID. You must allow pop-up windows for this site in your browser.
Horizon Air Flight Attendant FLICA Tutorial Page 2 Part II: The FLICA Window After you log in, you ll be at the Main Menu. The right side of the window shows recent updates and general information about the FLICA program. The left side of the window is where you ll make your first steps. This is the Main Menu for FLICA. FA RG is where you bid for recurrent ground. FA SAP I and FA SAP II will be where you complete the SAP process. Click the + sign next to a folder to expand it and see the contents. You can access the windows for each SAP window in the folders. You ll see three pages for each SAP process (SAP I or SAP II): View Opentime Pot View or Print Pairings Submit or View Requests
Horizon Air Flight Attendant FLICA Tutorial Page 3 Part III: View, Sort and Print the Opentime Pot You will be using trips in the Opentime Pot to either swap with your current trips or to pick up as additional flying on your line. Click View Opentime Pot in the blue Main Menu to see all of the trips that are available in open time for the bid. The open time trips show up on the right, and the schedule that you ve bid is displayed on the left. You can click the links that are underlined in Blue to see details about that trip. If on one of the trip numbers, you ll see that the trip pairing looks different than the trip keys that you are familiar with in ecrew, but they are similar. The credit for the trip is displayed next to TRIP RIG at the bottom of the trip pairing. From left to right, across the top of the trip pairing, the columns indicate Day of Week, Date, Deadhead, Flight Number, Departing Station, Arrival Station, Departing Time, Arrival Time, Scheduled Block Time, and Ground Time Between Flights.
Horizon Air Flight Attendant FLICA Tutorial Page 4 You can also Sort the trips in the Opentime Pot to find trips that are most appealing to you. Click the Sort... button in the Opentime Pot window. A window will appear with a few menus. Let s say you only want trips with Bozeman overnights that are worth at least 13 credit hours. Select Layover Cities from the Sort Options pulldown menu and select BZN (you can alternatively choose to exclude all overnights in BZN in the same window). Apply the changes, then select Credit from the pulldown menu and choose at least 13 hours. Then click Apply to make the changes. The Opentime Pot will update and show only those trips that have BZN overnights and also are worth at least 13 credits. To make changes to your sorting options, click on the * Sorted * button and delete, modify, or add your sorting preferences. There are countless ways to narrow down trips depending on your specific preferences. Use the Sort tool to get an idea of what trips you re interested in, write down the trip numbers, and you can take that information to the next step of the SAP process.
Horizon Air Flight Attendant FLICA Tutorial Page 5 Part IV: Open Time Requests The most important area of FLICA will be the Submit or View Requests area. This is where you will be able to make changes to your schedule. Click on Submit or View Requests and you ll be at the Requests Window. On the left is your bid schedule (if you re in SAP I) or your adjusted schedule (if you re in SAP II and you made changes to your schedule in SAP I). On the right is where you ll submit your requests and view the requests you ve already made. Across the top of the right side, you ll see buttons for each option. Ignore the TRADE button as there will be no trade functionality in the SAP system. Trades with other flight attendants will still be handled through the ecrew interface.
Horizon Air Flight Attendant FLICA Tutorial Page 6 Swap Pairings The most common SAP procedure is the SWAP request. Using the SWAP feature, you can choose a trip from your bid line and choose to fly another trip that is in open time. The trips do not need to be on the same day (blackout dates excluded), they do not need to be the same credit, and they do not need to be the same length. To begin, select the SWAP button from the Submit or View Requests main page. You ll see a screen on the right with your bid line schedule. Select the trip that you would like to Swap by click on the SWAP button. Then click the NEXT > > button.
Horizon Air Flight Attendant FLICA Tutorial Page 7 Swap Pairings (cont.) After you ve chosen the trip that you want to swap out, you will be given a list of the trips available for selection from the Opentime Pot. You can either choose to submit each pairing as a single request or as separate requests. If you choose No you will pick up all of the flying that you choose in the table below in exchange for the trip(s) you re trying to swap. However, if any one of those trips is taken, it may invalidate the entire request. If you choose Yes, then each trip will be evaluated separately. If one has already been taken, then it will try the next choice. Choose a trip or multiple trips from the Opentime Pot by clicking the For button. In this example the flight attendant is trying to swap trip 2422 with either trip 7067, 7021, or 7031, whichever is first available, in that order. You can see the order of the preferences in the box at the top. Click the Submit Request button to add this to your SAP requests.
Horizon Air Flight Attendant FLICA Tutorial Page 8 Drop Pairings You may drop any of the trips that you ve been awarded on your bid line, provided that by the end of the SAP process you have reached your minimum guarantee of 80.8 credit hours. Tip: 80.8 decimal credit hours = 80:48 in duration format. If you don t add enough flying to stay above minimum guarantee, the company will add whatever flying it wants to your line. Click the DROP button from the Submit or View Requests page. Your schedule will appear, with buttons that say Drop next to each trip. Important: You can either submit all of your drop requests in one bunch or you can submit them separately, one at a time, so that you can rank their importance on the main page. Select the trip that you want to drop from the schedule and click the Drop button. When you ve chosen all of the trips you d like to drop, click Submit Request next to Step 3 on this page. When the SAP is processed, these trips will be dropped. If you want to make sure you stay at a specific credit level, you should use the SWAP function. For example, if you use the DROP function, your trip drops could go through, the flights that you try to ADD to your schedule might be taken already by somebody with higher seniority or in the first come, first serve process. With a SWAP request, you can make sure you only drop a trip if you receive a different one in exchange, ensuring that you keep your credit up.
Horizon Air Flight Attendant FLICA Tutorial Page 9 Add Pairings If you would like to pick up any additional flying out of the Open Time without dropping or swapping a trip, you can do so by using the ADD button from the main Submit and View Requests page. You will be presented with the Opentime Pot for your bid. To submit all of your requests separately, chose the Yes option in Step 1. However, if any of the trips are picked up by somebody else before your request is processed, then the entire Add request will be denied. Typically you will choose No, so that each request is processed separately. Choose the trip that you would like to add from the list of trips in the Opentime Pot by clicking the Add button. A list of you requests will appear at the top of the page. Click the Submit Request button to continue. You will be able to pick up whatever is still available in open time as the SAP trades are processed. In SAP I those requests will be done in seniority order at the end of the SAP bidding process. In SAP II those will be done by whoever submits the request first.
Horizon Air Flight Attendant FLICA Tutorial Page 10 Prioritize Requests After you have made some of your requests by using either Drop, Add or Swap, you can see a list of all your requests on the main Submit and View Requests page for whichever SAP window you are using. The requests will appear in the order that you have submitted them. If you would like to re-rank the requests, just click on the number in the a column for the request that you d like to move, and select a new priority ranking. If you want to Cancel one of your requests, click the little check box next to your request and click the Cancel/Hide button. The request will still appear in your list of other SAP requests, but it will show that it has been cancelled, and say CS: Canceled by CM (CM stands for Crew Member). If you want to hide the cancelled request completely, just click the little box again, and click Cancel/Hide. The request will disappear, unless you choose the Show All Requests (including Hidden) check box at the bottom of the requests menu. The Status column will tell you what has happened to your request. After SAP trades are processed, they will report as either being Approved or Denied. In the Comments column you will see a list of reasons why each trade was approved or denied, for example, a trade may be denied because somebody more senior has taken the same trip out of open time and it is no longer available.
Horizon Air Flight Attendant FLICA Tutorial Page 11 Part V: Some SAP Info to Know 1) What is SAP? A: SAP is a new benefit provided from our recently-passed 2013 Tentative Agreement. SAP stands for Schedule Adjustment Period, and it is a way of adjusting a lineholder s awarded bid line. SAP allows for a wide variety of schedule adjustments with very few restrictions. 2) When will I begin using SAP? A: SAP will be used for the first time in Bid 260. You will be bidding your schedule for Bid 260 during Bid 259, but because we are now using SAP, the bidding timelines are different. We now bid about one full week earlier, and a few days after normal bidding is closed, we will go through the SAP process. If you plan to use SAP, you need to create an account in FLICA by visiting www.flica.net and clicking First-time User. 3) What is different about bidding for schedules? A: Nothing changes about the bidding process that we have used for several years now, except that schedule bidding will open at 12 Noon on the Thursday of the 2nd week of the bid. You will be bidding for a regular schedule just as you have before. You will select your most preferential line choices in ecrew, and they will be awarded in order of seniority when the bids close at 12 Noon on the Monday of the 3rd week of the bid. 4) What takes place between the close of bidding and SAP? A: Just like we are used to, preliminary bids will be posted by 5 p.m. on the day that bids close. For the next two and a half days, Crew Planning will make adjustments to the awarded bid lines: they will remove trips that touch vacations, process vacation slides, remove trips for training, and make other adjustments to lines as specified in the contact. Then, on the 3rd Thursday of the bid (week 3), Crew Planning will post an Initial Bid Award at noon. There will be a 24 hour Integration Protest Period -- from Noon Thursday to Noon Friday -- to have your schedule fixed if you feel there is an error. 5) What if I have vacation? A: You can not use SAP to pick up trips that take place during your vacation week. But you can slide your vacation, as long as you e-mail your requests to Crew Planning at favaslide@horizonair.com by 5 p.m. on the Tuesday following the Initial Bid Award.
Horizon Air Flight Attendant FLICA Tutorial Page 12 6) What is the SAP process? A: In SAP you will take your awarded schedule and, if you want, make adjustments using the trips available in open time. Also, if a lineholder has flying dropped from their line due to training or legality conflicts, they can use SAP to add flying back to their line to stay above credit (or risk having any flying added to their line anywhere that Crew Planning wants). Flight attendants use the online tools at FLICA to make the adjustments. SAP takes place in a very specific window of time, and there are two types of SAP: SAP I and SAP II. 7) What kind of adjustments can be made with SAP? A: A flight attendant can use FLICA to make many different changes to their schedule, so long as they stay above the minimum guarantee of 80.8 hours (or 40.4 hours for part time lineholders, while remaining below 11 duty periods). They may drop any flying from their line if they stay above the guarantee. They may swap out a trip for one on different days (as long as it does not touch a blackout day). They can swap a shorter trip for a longer one, or vice versa. They may pick up additional flying to add to their line wherever they want. They can swap out trips for ones with different overnights. 8) What are the blackout days and what do they mean? A: Blackout days are the first three days of each bid, New Year s Day, Mother s Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day and New Year s Eve. In order to prevent staffing issues, if a flight attendant is awarded a schedule that includes a trip with duty on a blackout day, the flight attendant will not be able to swap or drop out of working on the blackout day during SAP. If a flight attendant has a trip on one of the blackout days, they can swap for any trip that still includes that blackout day as part of the duty on the traded trip. For example, a 4-day trip that concludes flying on Mother s Day can be swapped for a 2-day trip that begins on Mother s Day, but can not be swapped for a trip that ends the day before Mother s Day. If you make a SAP request that adds flying into a blackout date, you then become stuck with the flying on that blackout date. 9) What is SAP I? A: SAP I takes place from 6 p.m. on the 3rd Friday of the bid (week 3) until noon on the 4th Monday of the bid (week 4). SAP I is seniority-based, and a flight attendant can put in any number of schedule adjustment requests that will be awarded in descending order of seniority. The entire batch of all requests made during SAP I are granted only at the conclusion of SAP I. 10) I ve heard about super seniority. What does that mean? A: Within SAP I there is something called SAP I-A, also known as super seniority. Many flight attendants have their schedules altered during the time between bid closing
Horizon Air Flight Attendant FLICA Tutorial Page 13 and the initial bid award. For example, some may have trips dropped off of their lines due to training or transition conflicts. In the past, Crew Planning would add whatever trips they wanted or AVL days to the flight attendant s line in order to place it back above minimum guarantee. Now, flight attendants can add credits by either picking up trips or trading trips on their line for ones with higher credit in open time, wherever they want, during SAP I-A, but only enough to get them back to guarantee. Super seniority during SAP I insures that those flight attendants who need to add flying to meet the min. guarantee will have requests processed in their own seniority order, before the other flight attendants who are making SAP adjustments. For example: five flight attendants in one base may need to add flying to their lines in order to get back above guarantee. Those five flight attendants will have their SAP requests processed in seniority order at the close of SAP I, followed by the rest of the base having their requests processed in seniority order. If a flight attendant fails to add flying to his or her own line during SAP I, the company will be able to add flying to any day on the FA line that doesn't already have a trip. Only if there are no trips available will a FA receive AVL days on his/her original days during transition. In SAP I-A, Crew Planning will give preference to trips that are straight pick-ups (before considering any swap requests), first choosing the request with the highest possible credit value. After the FA is back above guarantee, their requests will go back into the regular SAP I-B seniority order. Straight pick-up trips will be given priority, even if a swap request is higher in preference order. A swap request would only be approved if the trips being swapped caused the flight attendant to go back over guarantee and the swapped trips overlapped (conflicted) with each other. 11) What is SAP II? A: SAP II begins six hours after SAP I ends. It occurs between 6 p.m. on the 4th Monday of the bid (week 4) and continues until noon on the 4th Wednesday of the bid. During SAP II, any flight attendant can make a request to adjust their schedule, and it will be processed in the order it s received. This first come, first served, process can use any trip available in the open time pot. 12) What are the restrictions? A: You are limited to altering your schedule only with trips in your own domicile. A fight attendant can not swap out or drop any flying on blackout days. Any swapping or additional flying must remain legal. A flight attendant can not drop below minimum guarantee, or their swap or drop requests will not be honored. You can not remove flying that causes you to drop below guarantee and then later add flying; you must perform a swap in order to drop a trip if you can not stay above guarantee without that trip. You can not SAP into a trip that operates during a vacation period.
Horizon Air Flight Attendant FLICA Tutorial Page 14 13) Who handles the SAP requests? A: Right now, Crew Planning will process all SAP I requests made through the FLICA system at the end of SAP I, first processing super-seniority and then regular seniority. During SAP II, Crew Planning will be processing SAP requests every hour except between midnight and 6 a.m. Eventually the SAP II requests will be handled by an automatic process. Please note that Crew Scheduling is in no way involved in the SAP process, so they will not be able to answer any questions involving SAP. Questions should be directed to supervisors, Crew Planning, and/or AFA. 14) Why didn t I get my request? A: FLICA will give a reason for why each swap, drop or add was denied. Often the trip that you were attempting to swap for was taken by somebody with higher seniority (SAP I) or by somebody before you (SAP II). You can make as many requests as you like, given the available trips in open time. Other reasons a request could be denied include FAR violations (ie 30/7, less than minimum rest at domicile, etc...) or a request causing you to fall below the minimum guarantee. A request will never be denied due to insufficient reserve coverage. 15) What trips can I choose from? A: In FLICA there is an opentime pot that contains all of the trips dropped from flight attendant s schedules for whatever reason, as well as any other trips that were set aside by AFA to be used in SAP. As SAP requests are processed, and flight attendants drops and swaps go through, new trips will go into the opentime pot. The opentime pot will change often during SAP II, but should remain static during SAP I. If SAP is not open and active, yet, there is a Waiting Room where you can see the Opentime Pot. 16) Can coverage line holders use SAP? A: Coverage lines are built after SAP II is complete, using the trips that are left in the opentime pot. Therefore, coverage line holders, unfortunately, will not be able to use the benefits of SAP. Reserve line holders also will not be able to adjust their schedules using SAP. 17) Can I trade with other flight attendants during SAP? A: No. All trip trading with other flight attendants will still take place through ecrew after SAP has closed and final bid awards have been published. 18) Will I be able to see the other crew members I'm flying with during SAP? No, you will not be able to view who is flying each trip during SAP. Once final bid awards are published, you will be able to view all crew members on a trip in ecrew, the same as we do now.
Horizon Air Flight Attendant FLICA Tutorial Page 15 19) What if I have a vacation week? How does the credit compute? When you have a vacation week during your bid, AIMS and FLICA will not show the amount of credit you ll be receiving for the trips dropped during your vacation week. You will need to manually make sure that your SAP requests will keep you above minimum guarantee, making sure that your vacation credit is included. FLICA will make it appear that you are below credit, but it is important that you manually add in credit to your lines when considering your own SAP requests. 20) Can I pick up reserve days? Reserve days that are dropped for training or for vacations can be picked up in SAP. They will show up without credit value, so you will need to make sure that you remember (and do the math) to ensure that each reserve day that you pick up is worth 3.76 credits. FLICA will not show the right amount of credit for the reserve days you pick up. Also, the company will only approve requests of at least two consecutive reserve days, to ensure that the reserve can be used for an overnight.
Horizon Air Flight Attendant FLICA Tutorial Page 16 Part VI: How to Find Help The FLICA software has various tutorials and FAQ pages, which you can find in the Main Menu of the front page. Look for the link that says Tutorials and Help. An online screencast walkthrough is available at http://www.youtube.com/horizonafa Visit QXAFA.org for more information or to contact an AFA Rep who can guide you through the process. Inflight Supervisors are trained on how to use SAP, also. If you can t log in, contact FLICA using their Contact Us links.
Horizon Air Flight Attendant FLICA Tutorial Page 17 1 Sunday Flight Attendant Bidding Timelines (All Times are Pacific) 2 Monday List of Flight Attendants eligible to bid for training is published 3 Tuesday 4 Wednesday 5 Thursday 1200 Training bid opens 6 Friday 7 Saturday 8 Sunday 9 Monday 1200 Training bid closes 1800 Training bids awarded 10 Tuesday 11 Wednesday 12 Thursday 1200 Bid packets published; bidding opens 13 Friday 14 Saturday 15 Sunday 16 Monday 1200 Bids close 1700 Preliminary bids posted 17 Tuesday 1700 Vacation slide request period opens 18 Wednesday 1700 Vacation slide request period closes 19 Thursday 1200 Initial awards published 1200 Integration protest period begins 20 Friday 1200 Integration protest period closes 1800 SAP I opens 21 Saturday 22 Sunday 23 Monday 1200 SAP I closes 1800 SAP II opens 24 Tuesday 25 Wednesday 1200 SAP II closes; coverage blackout begins (Company will not process requests to adjust schedule for last 6 days of current bid) 26 Thursday 27 Friday 28 Saturday 1700 Final bid awards posted; coverage blackout lifted 29 Sunday 30 Monday 2000 Open Time available for award 31 Tuesday 32 Wednesday 33 Thursday 34 Friday 35 Saturday