THE NEW WWW.AIRCANADA.COM/AGENTS Agency Sales July 2016
WELCOME! SEE WHAT S NEW We are pleased to introduce a newly redesigned www.aircanada.com/agents that is more engaging and designed with your needs in mind You will notice a new look and feel as well as an improved user experience with enhanced features allowing you to find information easily and quickly The beta version is fully-functional, so you can use it right away to book flights and manage your bookings To access the new www.aircanada.com/agents during the beta period: Select Try our site now in the bar at the bottom of your browser Take a tour to see what s new A Feedback link is available at the bottom of every page to provide us with your input If at any time you would like to revert back, select the Back to current site link Is there something we can improve? We want to hear from you so feel free to leave your feedback at any time on the site 2
OVERVIEW
HOME PAGE The redesign of the new home page provides simple and intuitive navigation 4
HOME PAGE CONTINUED Quick access to: Tools for retrieving bookings and e-tickets Agency tools News Key reference links 5
HOME PAGE CONTINUED Any information regarding the following items can be easily found under Book : Your bookings Fare Options and Fees Routes and Partners Business Travel Air Canada Cargo 6
HOME PAGE CONTINUED Under Plan find information on how your customers can be prepared: Baggage Special Assistance Check-in Information Medical/Mobility Travel Requirements Peace of Mind 7
HOME PAGE CONTINUED Leaving soon? Under Fly you can find: Flight Information Air Canada on your Mobile Onboard At the Airport Customer Support Premium Services 8
AGENT REFERENCE Cleaner layout to easily find information such as: Cash Rewards Agency Tools Flash newsletter Policy documents Brochures and presentations 9
SEE YOUR ACCOUNT Account profiles are clear and easier to navigate. test@aircanada.ca Quickly search for Agency IDs. 10
SEARCHING AND SELECTING FLIGHTS
SEARCH FILTERS Under the Filter results link, you can refine your search to optimize results including upgradeable fares 12
MODIFY YOUR SEARCH Need to modify your flight result? You can easily do so by selecting the Change link when reviewing a flight selection or after selecting a flight 13
FARE DETAILS Click the fare to view high level fare attributes clearly displayed in fare tray 14
IMPROVED FARE RULES DISPLAY Click the fare type for an easy to read breakdown of the fare rules 15
WI-FI AND SEAT MAP INDICATORS Click on + to identify aircraft type, WIFI availability, and seat map 16
UPGRADEABLE FARES Upon clicking the eupgrade option in Filter Results and selecting your customer s tier status, the fare tray will include the credits required to upgrade as well as the ability to move to a higher fare 17
REVIEW SELECTED FLIGHTS
NEED MORE LEGROOM? If an Economy Class fare is selected, easily see the fare difference for Premium Economy when offered on International flights 19
REVIEW FARE INFORMATION Review the fare details via the 3 new options available: Share Itinerary Save Itinerary Preview Total Cost 20
SHARE ITINERARY Share the itinerary with up to 5 people 21
SAVE SEARCHED ITINERARIES You can save your search if you are not ready to complete your booking. Just click on Save Itinerary and add your passenger s name. 22
SAVE SEARCHED ITINERARIES - CONTINUED To retrieve your saved search, click on Recently Viewed Itineraries in the booking magnet All your saved itineraries will be listed 23
PREVIEW TOTAL COST You can preview total costs with travel options by clicking on Preview Total Cost link. 24
COMPLETE YOUR BOOKING
TRAVEL OPTIONS Cleaner structure to easily add travel options (if eligible) such as: Maple Leaf Lounge Meal Voucher On My Way 26
QUICK GLANCE From the Travel Options page, view booking information anytime by clicking on the banner for: Flight Details Passenger Fare Summary 27
AEROPLAN VALIDATION On the Passengers page, view your customers tier status by: Entering your customer s Aeroplan number Clicking outside the Program Number field once completed to validate 28
SEAT SELECTION Improved booking flow to easily select your client s seats prior to purchase 29
SEAT SELECTION CONTINUED View seat map of available seats and price to select 30
AFTER BOOKING
SEARCH FOR MY BOOKINGS Clear and easy to identify fields for navigation 32
MY BOOKINGS - RESULTS New layout for booking results Mouse over the passenger icon to display passenger name(s) 33
FLIGHT BOOKING When retrieving a booking, options are clearly laid out with available links and icons 34
DIVIDE BOOKING Make changes for one customer on a PNR with multiple customers by selecting Divide 35
DIVIDE BOOKING - CONTINUED 36
BAGGAGE ALLOWANCE Click on the baggage icon to view your customer s baggage allowance for their itinerary 37
ADD MEAL, SPECIAL ASSISTANCE AND FREQUENT FLYER INFORMATION Easily add/modify your customer s preferences or request special assistance after completing a booking Service requests include: Special meals Wheelchair assistance Assistance for deaf or hard of hearing Assistance for blind or visually impaired 38
REBOOKING: TAX EXEMPTION When rebooking your customer automatic tax exemption will apply 39