GWYNEDD HOMELESSNESS SERVICES DIRECTORY 2013 www.gwynedd.gov.uk
Gwynedd Homelessness Services Directory Contents Introduction by the Chair of Gwynedd Homelessness Forum 1. Agorfa 2. Betsi Cadwaladr University Health Board Substance Misuse Service 3. Cartrefi Cymunedol Gwynedd 4. Citizens Advice Bureau (CAB) 5. CAIS 6. CANOL 7. Abbey Road Centre 8. Cefni Lettings 9. CYFLE 10. Gwynedd Council Homelessness Service 11. Gwynedd Council 16+ Team, Social Services 12. Gwynedd Council Benefit Take Up Unit 13. Cymdeithas Tai Clwyd 14. Cymdeithas Tai Eryri 15. GISDA 16. Gorwel Cyf 17. Gwynedd & Môn Youth Justice Service 18. Gwynedd Library Service 19. South Gwynedd Domestic Violence Service 20. Gwynedd Ni 21. Hafal 22. Hafan Cymru 23. Mantell Gwynedd 24. Shelter Cymru 25. North Wales Housing 26. Housing Options Team
INTRODUCTION Welcome to the Gwynedd Homelessness Services Directory. This directory has been produced as part of Gwynedd Council s Homelessness Strategy Action Plan 2010-2013. It has been produced in partnership with the Gwynedd Homelessness Forum, and aims to provide a useful description of the services available locally, and information on how to access them. The directory will hopefully be an useful resource for agencies in signposting and accessing the most appropriate services for the clients. Tackling homelessness is not just about providing housing, although this is crucial. We need to make sure that people can access advice, health care, practical support and other services so that they are given the best possible chance of solving their problems and keeping their homes once they ve been housed. It is our aim to review this document on a quarterly basis, therefore if your agency / organisation is not already included, or if you wish to amend your entry within the directory, please e-mail HousingStrategicUnit@gwynedd.gov.uk We would also welcome any comments on how the directory could be improved in order that we can ensure that it is a useful and relevant resource. Please note that the majority of the information contained within this directory has been provided by the services themselves. Whilst Gwynedd Council make every effort to ensure that the information is correct and up to date, agencies do move or change their remit regularly, and for these reasons, we cannot completely guarantee the accuracy of every entry.
AGORFA CYF CAMBRIAN MILL WELL ST. DOLGELLAU GWYNEDD LL40 1DY ( 01341 423266 * post@agorfacefni.org 8 www.cefni.org Those seeking accommodation in the private rented sector. 9am-4-30pm Accommodation and support. Support for Prospective and Existing Tenants Self referral and agency referral. 1
BETSI CADWALADR UNIVERSITY HEALTH BOARD SUBSTANCE MISSUSE SERVICE Bron Castell, Segontium Terrace, Caernarfon, LL55 2PH ( 01248 363464 Problematic substance misuse Mon-Fri 9-5 Substitute prescribing Detoxification Motivational counselling Health advice, BBV testing and vaccination Alcohol counselling and detoxification Young persons services Dual diagnosis services Signposting to other support services Needle exchange services Recovery focused intervention Groupwork Referral to Specialist CBT therapist. By telephone or in person Third party referral Any referral made by third party must be with the explicit consent of the client. 2
Cartrefi Cymunedol Gwynedd Cyf Unit 6 a 7 Llys Castan, Parc Menai, Bangor, LL57 4FH ( 0300 123 8084 * enquiries@ccgwynedd.org.uk 8 www.ccgwynedd.org People in need of social housing, including people who are: homeless vulnerable because of their medical or welfare situation living in sub-standard accommodation suffer from hardship Our area offices are open Monday, Wednesday and Friday from 9am until 5pm Between 8.00am a 6.00pm, Monday to Friday, phone - 0300 1238084 Social housing for rent Support for tenants to maintain their tenancies Common Housing Register Housing Options Team 01289 685 100 housingoptions@gwynedd.gov.uk Sheltered housing with on site warden services Properties designated for the elderly and disabled Community Wardens 3
Gwynedd & De Ynys Môn CAB Siambr Buddug, Stryd y Goron, Caernarfon, Gwynedd, LL55 1SY ( 01286 682305 2 01286 669343 * admin@cabgwynedd.co.uk 8 www.cabgwynedd.org/ Any member of the public requiring general advice and information General advice and information on: Debt Benefits Housing Employment Consumer issues Tax issues Legal matters Immigration Family an personal matters Adviceline Cymru 0844 77 20 20 Monday Tuesday Thursday and Friday 9.30am - 4.30pm. Appointments available in Caernarfon, Bangor Dolgellau and Pwllheli. In addition, clients can access the drop-in service at Blaenau Ffestiniog and Barmouth (on alternate Mondays) Clients can self refer via adviceline Cymru, or be referred by another agency (referral forms available at admin@cabgwynedd.co.uk) In addition to CAB s general advice and information service, there are specialists advisers who handle benefit, debt, employment and housing cases 4
CAIS CYF Ist FLOOR, CANOLFAN PENLLYN, CAERNARFON. LL55 1NN ( 01492 523690 2 01286 675312 * john.williams@cais.co.uk 8 www.cais.co.uk People who have been affected by substance misuse 9 am - 5 pm Monday to Friday Out of hours 08450 612112 Specialist counselling for - drug and alcohol issues and - those affected by another person s drug or alcohol use is available at: Bangor, Caernarfon, Pwllheli, Dolgellau, and Blaenau Ffestiniog Counselling ring 0845 06 121 12 All other services - ring the office on 01286 671005. A referral form will need to be completed. Supporting People Tenancy-related support to enable clients with a drug or alcohol issue to live independently in their accommodation and/or help to access accommodation. Move-on housing with support to live independently for post drug and alcohol misusers at Llangefni and Bangor. Young Persons Substance Misuse Service Support for young people under 23 years of age with alcohol or drug issues and for those at risk of drug/alcohol use and those at risk of offending. 5
CANOL Cartref Bontnewydd, Bontnewydd, Caernarfon. LL54 7UW ( 01286 674543 * gwybodaeth@cartrefbontnewydd.org 8 www.cartrefbontnewydd.org Young people 14-25. Homeless or at risk of being made homeless. Office hours for referrals, anytime for appointments. Mediation Phone, e.mail Canol at Cartref Bontnewydd, either self or through other agency. 6
ABBEY ROAD CENTRE Abbey Road Bangor Gwynedd LL57 2EA ( 01248 354888 2 01248 363459 * meinir@abbeyroadcentre.co.uk 8 www.abbeyroadcentre.co.uk 18+ Individuals who are suffering emotional distress / mental ill health Monday - Thursday 10am-10pm Friday 10am - 4pm Mental health resource centre Drop in service Monday/ Friday 10am - 4pm No general referral procedure apart from via local Mental Health team and Social Services workers. Open to all - anyone can call by. 7
CEFNI LETTINGS CAMBRIAN MILL WELL ST. DOLGELLAU GWYNEDD LL40 1DY ( 01341 423266 * post@agorfacefni.org 8 www.cefni.org Those seeking accommodation in the private rented sector. 9am - 4.30pm Accommodation and support Self referral and agency referral Support for Prospective and Existing Tenants 8
CYFLE SUPPORT SERVICES CYF. 80 MADOG STREET WEST Porthmadog Gwynedd LL49 9ES ( 01766 514004 * siancyfle @btconnect.com Young People aged 16-25 years who are homeless, at risk of homelessness or finding it difficult to cope with their existing tenancy. Office Hours: 10am - 6pm Client out of hours telephone support 6pm - 10am Outreach Support Advice and Information Life skills Young People can contact Cyfle directly themselves Any agency can refer a young person Move on project (accommodation with support) Cyfle Support Services Cyf. Tenancy Support for Young People 9
GWYNEDD COUNCIL HOMELESSNESS & SUPPORTED HOUSING UNIT Arfon Area Office Meirionnydd Area Office Penrallt, Caernarfon Cae Penarlag, Dolgellau, Gwynedd, LL55 1BN Gwynedd. LL40 2YB 2 01286 682832 2 01341 424319 Arfon Area Office Town Hall, Ffordd Deiniol Bangor, Gwynedd, LL57 2RE 2 01248 370426 Dwyfor Area Office Ffordd y Cob, Pwllheli Gwynedd. LL53 5AA ( Call Centre 01766 771000 Out Of Hours 01248 384151 8 www.gwynedd.gov.uk Homeless people or threatened with homelessness 9am - 5pm After 5pm Out of Hours Service Homeless Prevention Homeless Assessment in accordance with Housing Act 1996 Part VII Advice and Assistance Self referral drop in at the office, phone, e-mail Referrals from statutory and voluntary agencies 10
GWYNEDD COUNCIL S 16+ SERVICE Arfon Area Office, Penrallt, Caernarfon, Gwynedd. LL55 1BN. ( 01286 682727 2 01286 682744 * timol16@gwynedd.gov.uk 8 www.gwynedd.gov.uk Children and young people aged 16 and 17 who are homeless or at risk of homelessness 9am-5pm Monday to Friday evenings and weekends contact Gwynedd Housing and Social Services Out of Hours Service Support and advice services (including emergency accommodation) to 16 and 17 year old who are homeless or at risk of homelessness Referral to Gwynedd Children s intake and assessment service. 01758 704455. cyfeiriadauplant@gwynedd.gov.uk 11
GWYNEDD COUNCIL BENEFIT TAKE UP UNIT Gwynedd Council, Cae Penarlag, Dolgellau, Gwynedd LL40 2YB ( 0800 169 9729 2 01341 424 340 * elinmairjones@gwynedd.gov.uk 8 www.gwynedd.gov.uk Gwynedd residents of any age who are on low income 9.00am 5.00pm Monday to Friday Information regarding Housing Benefit & Council Tax Benefit Support in making a claim Contact point for the department Ring 0800 169 9729 or e-mail elinmairjones@gwynedd.gov.uk or arthurwynwilliams@gwynedd.gov.uk 12
CYMDEITHAS TAI CLWYD Main Office Area Office 54 Stryd y Dyffryn Unit 8, Gweithdai Penllyn Denbigh Heol Aran Denbighshire Y BALA, Gwynedd LL16 3BW LL23 7SP ( 0345 230 3140 ( 0345 230 3150 2 0345 230 3145 2 0870 458 5996 * taiclwyd@taiclwyd.com 8 www.taiclwyd.com People requiring accommodation general needs and support needs 9.00-5:00 Monday to Friday Social Housing for Rent Sheltered housing with on-site warden services Self-referral by completing an application form Agency referrals An Extra Care scheme in Bala for over 55s Low cost home ownership schemes 13
CYMDEITHAS TAI ERYRI Ty Silyn, Y Sgwar, Penygroes, Caernarfon, Gwynedd, LL54 6LY 33-35 Stryd Fawr, Llangefni, Ynys Môn, LL77 7NA. ( 0300 1234224 01286 881588 2 01286 881141 * taieryri@taieryri.co.uk 8 www.taieryri.co.uk People in the local community who are in need of affordable housing and or support to sustain their tenancies Monday - Friday 9.00 5.00 Affordable housing to rent Low cost home ownership Support and advice on housing matters Support and advice to sustain tenancies and prevent homelessness Self referral drop in at the office, phone, e-mail Referrals from statutory and voluntary agencies Advice on debt and benefits Advice on grants and training opportunities Promoting financial inclusion Sheltered housing for the over 55s Supported housing 14
GISDA Ty Rhydalun Penrallt Uchaf Caernarfon Gwynedd ( 01286 671153 (24/7 out of hours service number ) 2 01286 671182 * gisda@gisda.co.uk 8 www.gisda.co.uk Providing a service for young people/families primarily between 16-25 Office - 9am 5pm Monday to Thursday 9am 4.30pm Friday 24/7 out of hours service Supported Housing services primarily for 16-25 year olds to live independently in order to ensure that they are able to maintain a tenancy General counselling service for GISDA service users Anyone can refer themselves to the service by calling in to the office or contacting us on the phone using the number noted above. We attempt to contact / deal with the referral within 24/48 hours. Personal development and education opportunities by means of the Agor Drysau project (Education and opportunities / experiences Project) Personal Advisor Service for young people who are leaving care (referred through Social Services) Mediation service for GISDA s service users 15
GORWEL Canolfan Felin Fach, Stryd Penlan Pwllheli Gwynedd LL53 5DE ( 01758 703087 * Gwyneth@taieryri.co.uk Homelessness Monday to Friday 9am - 5pm Llys Seion Scheme Llys Seion is a supported housing accommodation provision with six flats located in Pwllheli. The flats were specifically provided for homeless people in order to offer support and advice so that they are able to move on to live independently in the community. Self-referrals or by other agencies A short-term tenancy is available for the four 1 bedroom flats and there are two 2 bedroom flats for a parent and child. Every flat is self-contained and has a carpeted and furnished lounge and bedroom, bathroom and kitchen, including cooking equipment. Support Service A service and support in the community. Also a provision for the children of the families who could become homeless or are homeless. 16
GWYNEDD MÔN YOUTH JUSTICE SERVICE ealth Menai Office, Beach Road Y Felinheli, Gwynedd. LL56 4RQ ( 01248 679183 2 01248 679180 * stephenwood@gwynedd.gov.uk HelenMason@gwynedd.gov.uk joannacuthbertson@gwynedd.gov.uk 8-17 yr olds who at risk of offending or who are already in the youth justice system. 9 am - 5pm Mon to Fri We are a multi-agency team, with specialist services and support for children and young people within the youth justice system. We provide holistic support for our clients to reduce the likelihood of offending or re-offending. Our interventions and support is based on comprehensive assessment and risk analysis. Police and Local Authority for minor crime and anti-social behaviour Courts for persistent or serious offending. In addition we receive referrals for Youth Crime Prevention support targeting young people most at risk. 17
GWASANAETH LLYFRGELL GWYNEDD Cyfeiriad Gwynedd Library Service, Canolfan Llyfrgell Caernarfon, Allt Pafiliwn, Caernarfon, Gwynedd ( 01286 679465 / 679463 2 01286 671137 * Library@gwynedd.gov.uk 8 www.gwynedd.gov.uk/llyfrgell Open to all Caernarfon and Bangor Library are open Monday/Tuesday/Thursday/Friday 9.30-7.00 Wednesday/Saturday 9.30-1.00 There are 15 other library s available in Gwynedd with various opening times Pwllheli, Porthmadog, Blaenau Ffestiniog, Dolgellau, Tywyn, Abermaw, Bethesda, Penygroes, Bala, Cricieth, Nefyn, Llanberis, Penrhyndeudraeth, Harlech, Deiniolen. Borrow books for free Free Internet/e-mail Access Free membership (no need proof of address if no fixed address, but will need proof ID) Newspapers Magazines Information 18
PO Box 59 Blaenau Ffestiniog Gwynedd LL41 3BY ( 01766 830878 * cif@degwynedd.co.uk 8 www.degwynedd.co.uk SOUTH GWYNEDD DOMESTIC ABUSE SERVICES Domestic Abuse Office hours 9.00am - 5.00pm 24 hour helpline Mobile Support External Support Self-referral Referrals by other agencies Refuge Provision Advice and Information 24 hour helpline IDVA 19
GWYNEDD-NI Cyfeiriad Caernarfon Library, Pavilion Hill, Caernarfon, Gwynedd. ( 01286 675570 * Gwynedd-Ni@gwynedd.gov.uk 8 www.gwynedd-ni.org.uk Children, Young People and Families Monday to Friday 9:00 5:00 Answering machine out of office hours Referral procedure registered childcare e.g. nurseries and childminders directory of local services and agencies activities and clubs for children and young people helplines services for children with additional needs parenting information website: www.gwynedd-ni.org.uk phone: 01286 675570 text: 07920083909 e-mail: Gwynedd-Ni@gwynedd.gov.uk visit the office facebook (Gwynedd-Ni) twitter (@GwyneddNi) and much more!. 20
HAFAL Cyfeiriad 110 high Street Porthandog Gwynedd LL49 9NW ( 01766 513800 * Arosfa@hafal.org 8 www.hafal.org Mental Health 10am -1pm Monday, Tuesday,Thursday and Friday Referral procedure Support for those with serious mental health illness Drop in and referral via Community Mental Health Team 21
HAFAN CYMRU Cyfeiriad Tryweryn Maesincla Caernarfon Gwynedd LL55 1DG ( 01286 662650 2 01248 370288 * enquiries@hafancymru.co.uk 8 www.hafancymru.co.uk Menywod o bob oedran a'u plant Pobl ifanc rhwng16-25 Oriau swyddfa 9am-5pm 24 awr ar alwad ar gyfer tenantiaid a gwasanaeth cynnal fel y bo'r angen Referral procedure Gwasanaethau Cam-driniaeth Domestig Cynlluniau Tai â Chymorth Dros Dro ym Mangor, Caernarfon a Phenrhyndeudraeth Floating Support Project to enable young people that have experienced domestic abuse build skills in confidence and independence Contact; Regional Business Manager Trish Jones on 01492 536246 Ring 01286 662650 for application form Email www.hafancymru.co.uk to complete on line We offer a whole person approach that covers a wide range of issues; women recovering their mental health, ex offenders, substance mis-users and in particular women who have experienced domestic abuse resulting in complex or multiple needs 22
MANTELL GWYNEDD Cyfeiriad MAIN OFFICE: 23-25 Y Bont Bridd, Caernarfon, Gwynedd, LL55 1AB Dolgellau Office:Yr Hen Orsaf Heddlu, Y Lawnt, Dolgellau, LL40 1SB ( 01286 672626 / 01341 422575 2 01286 678430 / 01341 422147 * enquiries@mantellgwynedd.com 8 www.mantellgwynedd.com The Thrid Sector/ Voluntary Sector in Gwynedd Monday - Friday 9-5 Referral procedure Mantell's main role is to promote and support the Third Sector in the county. It does this by providing direct support to organizations on constitutional, financial, and legal issues. As well as providing necessary training and information about funding opportunities and opportunities to respond to consultations that are likely to impact on services provided by the third sector. The Memorandum and Articles of the company outline clear aims and objectives of the company and the systems in place to run the company. Mantell objective is "To promote any charitable purposes for the benefit of the residents of Gwynedd and in particular by assisting and supporting charitable and voluntary organizations working in the area..." Telephone or e mail 23
SHELTER CYMRU PO Box 172, Y Felinheli LL579AX ( 01248 671005 (client line) 2 01248 671852 * yfelinheli@sheltercymru.org.uk 8 www.sheltercymru.org.uk Homeless persons; people with rent or mortgage arrears and facing possession proceedings in the County Court; tenants with homes in disrepair; landlord and tenant law; housing benefit; general housing problems Client telephone line is open 10:00am 2:00pm. Monday to Friday Answer phone facility outside those hours.housing advice surgeries held in CAB premises in Bangor, Caernarfon, Dolgellau and Pwllheli appointment required. Referrals can also be made for probation clients. Housing & homelessness advice including: representation at court in respect of possession claims in the County Court; legal advice regarding landlord & tenant issues; housing benefit claims & decisions; challenging adverse homelessness decisions, seeking reviews and possible appeals; advice on points awarded to housing applications. In the first instance contact our Felinheli Office on 01248 671005. Advice about disrepair issues. Specialist advice through Legal Team of solicitors in South Wales offices, legal help and legal aid available. 24
NORTH WALES HOUSING SUPPORTED HOUSING 30 Dean Street Bangor Gwynedd LL57 1UR ( 01248 370227 - Office 01248 362211 - St Mary s Hostel - Direct Access 01248 372083 - Pendinas - Agency Referral 2 01248 370288 8 www.nwha.org.uk/en/categorie/33 Vulnerable clients in need of support 16years - no upper age limit Office - 9am to 5pm Monday to Friday. Direct Access Hostel 24/7 Hostel Accommodation, Supported Housing Accommodation and Outreach/Resettlement support Support towards independent living from experienced and well trained staff, signposting to relevant partner agencies, encouragement to access training, education, health resources and social activities. Agency referrals and direct access referrals for St Mary s hostel accommodation and Outreach Support. Agency referrals for Pendinas Hostel. Direct Access for Outreach and Resettlement Support. Referral through the Housing Options Team for the Gwynedd Dispersed Project. 25
GWYNEDD COUNCIL HOUSING OPTIONS TEAM Cyfeiriad Council Offices Penrallt Caernarfon Gwynedd LL55 1BN ( 01286 685100 2 01286 682832 * housingoptions@gwynedd.gov.uk 8 www.gwyneddhousing.co.uk People who need advice on their housing options People who need social housing in Gwynedd People who are homeless and need advice on accommodation options 9:00 17:00 Monday to Friday (telephone only) The Housing Options Team does not provide a face to face service except in special cases Gwynedd Council's Housing Options Team manages the Common Housing Register on behalf of North Wales Housing, Cymdeithas Tai Clwyd, Cartrefi Cymunedol Gwynedd and Cymdeithas Tai Referral procedure Advice on housing options available in Gwynedd Receive and process applications for social housing in Gwynedd, including applications from people who are homeless You can contact the Housing Options Team directly by calling 01286 685100 or emailing housingoptions@gwynedd.gov.uk 26