ACI-NA Business Information Technologies Conference Common Drop/Self-Tagging Committee Update September 20-21, 2008 Hynes Convention Center Boston, MA
Common Drop/Self-Tagging Committee Update Agenda Breaking Tradition Out With The Old And In With The New Daring To Be Different Dissention Among The Ranks All Together Now Tomorrow Is Another Day
Breaking Tradition Traditional/Current Method Passenger checks in at Ticket Counter Agent checks ID Agent prints tag Agent attaches tag to bag
Breaking Tradition Benefits of the current system Found in most airports today. No new security/regulatory concerns Less decision making points for the passengers Capital costs relatively low
Breaking Tradition Problems with the current system Long passenger queues Higher staffing needs
Process #1 - Traditional -In Before Going to the Airport Pax In Fee Self Services at the Airport Pax In Fee TRADITION Weighing Tagging Agent Assisted Steps WAIT Pax In or Validate δt = 60s δt = 10s Weighing Fee δt = 60s Tagging Time at Kiosk = 0 sec Time at Desk = 3 min 10 sec Total process time (excluding WAIT) = 3 min 10 sec
Out With The Old And In With The New Process Models This is where common bag drop and self-tagging come in. Common Drop Allowing guests, regardless of airline, to drop off bags in a common area. Self-tagging Allowing a passenger to print his own bag tag and apply it to his bag.
Out With The Old And In With The New - Process Models One Step Process Two Step Process Self Tagging Common Drop Automated Drop
One Step Process Passenger facing kiosks allow agent-less check-in
One Step Process Benefits of this model Cost effective Improve passenger processing No new security/regulatory concerns Risks and issues of this model Still have congestion issues Costs for kiosks are high Maintenance cost and service level agreements
Process #2 One-Step Kiosk Before Going to the Airport Pax In Fee Self Services at the Airport WAIT Pax In Kiosk in counter δt = 60s Kiosk in counter δt = 30s Weighing Fee Tagging Agent Assisted Steps WAIT Pax In or Validate δt = 15s δt = 10s Weighing Fee δt = 60s Tagging Time at Kiosk = 90 sec Time at Desk = 2 min 25 sec Total process time (excluding WAIT) = 3 min 55 sec
Two Step Process Step one always involves passenger check-in Automation through technology Step two involves baggage processing with an agent
Two Step Process Benefits of this model Provides the greatest flexibility Cost savings the improvement of passenger and baggage processing Staff count reductions Risks and issues of this model Capital costs Regulatory issues may still require resolution. may cause new chokepoints downstream Largest airport facility footprint
Process #3 Two-Step Kiosk Before Going to the Airport Pax In Fee Self Services at the Airport WAIT Pax In Kiosk off counter δt = 60s Kiosk off counter δt = 30s Weighing Fee Tagging Agent Assisted Steps WAIT Pax In or Validate δt = 10s Weighing Fee δt = 60s Tagging Time at Kiosk = 90 sec Time at Desk = 2 min 30 sec Total process time (excluding WAIT) = 4 min
Self Tagging Airline misconception Will decrease bag throughput Will increase mishandled bags
Process #4 Self Tagging Before Going to the Airport Pax In Fee Self Services at the Airport WAIT Pax In Kiosk off counter δt = 60s Kiosk off counter δt = 30s Weighing Scale at kiosk δt = 30s Fee δt = 60s Tagging δt = 60s Agent Assisted Steps WAIT Pax In or Validate δt = 30s Weighing Fee Tagging Time at Kiosk = 4 min Time at Desk = 50 sec Total process time (excluding WAIT) = 4 min 50 sec
Common Drop Issues Drop Some airlines favor bag drop but not common bag drop Exchange of passenger data between airlines and airports (New ACI/IATA/ATA RP)
Process #5 Common Drop Before Going to the Airport Pax In Fee Self Services at the Airport WAIT Pax In Kiosk off counter δt = 60s Kiosk off counter δt = 30s Weighing Fee Tagging Agent Assisted Steps WAIT Pax In or Validate δt = 30s δt = 10s Weighing Fee δt = 60s Tagging Time at Kiosk = 90 sec Time at Desk = 2 min 40 sec Total process time (excluding WAIT) = 4 min 10 sec
Automated Drop (permanent RFID tag) Can you hear me now? (RFID) Turn me on Turn me loose Biometrics
Process #6 Automated Drop Before Going to the Airport Pax In On line Cell phone On line Cell phone Fee On line On line passport entry Self Services at the Airport WAIT Pax In Automated Drop Off Weighing Scale in Automated Drop Off Fee Tagging Agent Assisted Steps Pax In or Validate Weighing Fee Tagging Time at Kiosk = 40 sec Time at Desk = 0 sec Total process time (excluding WAIT) = 40 sec
Dissention Among The Ranks Obstacles to the Initiative Yes, but is it safe? TSA Update Who changed the Rules? Recent First/Second Charge Money, money, money Costs to Airlines
Who Changed the Rules Recent First/Second Charge Models Pay at kiosk Pay online Pay agent
Money, Money, Money Costs/Savings to Airlines Costs Kiosks Infrastructure Maintenance Savings Greater baggage/passenger throughput Reduce number of agents required Major enabler of using 2D bar codes cell phones
All Together Now Break it down Comparative Summary
Tomorrow Is Another Day Next Steps Still to do Secure TSA support Further develop the Best Practices document Draft a pilot airport/airline International Coordination Work with IATA, ATA