Amadeus Virtual MCO Reservation Platform Ticketing & Payment 1
Amadeus Virtual MCO Amadeus Virtual MCO introduction Amadeus Virtual MCO features and benefits Amadeus Virtual MCO example Amadeus Virtual MCO implementation Amadeus Virtual MCO FAQs 2
Amadeus Virtual MCO introduction Automated MCO (Miscellaneous Charges Order) Amadeus solution available for OPATB markets to create miscellaneous document via the system (defined per the Industry) At IATA 100% ETKT deadline : Automated MCO no more used by BSP markets IATA VMPD (Virtual Multi Purpose Document) IATA solution to create miscellaneous documents via the external Graphical User Interface BSP Link No integration into the Amadeus system Amadeus Virtual MCO (Miscellaneous Charges Order) Amadeus solution based on the Automated MCO without OPATB value coupon printing Transitional Virtual solution until electronic solution delivery EMD (Electronic Miscellaneous Document) Amadeus Electronic solution to create miscellaneous documents through the system (defined per the Industry) 3
Amadeus Virtual MCO introduction The Amadeus Virtual MCO solution is part of the Amadeus Electronic Ticketing Distribution The Amadeus Virtual MCO is related to the IATA 100% ETKT deadline The Amadeus Virtual MCO is a transitional solution until EMD implementation It is a product dedicated to Travel Agencies Amadeus Virtual MCO is a solution based on the Automated MCO without ATB value coupon printing The Amadeus Virtual MCO solution is supported by IATA 4
Amadeus Virtual MCO features and benefits Document issued for travel related services Excess baggage charges Deposits Air transportation Tax payment Group deposits Fully integrated into the booking process Available for all CTS (Central Ticketing System) markets 5
Amadeus Virtual MCO features and benefits Creation Entries based on the Automated MCO ones (IMCx entries) Same Reason For Issuance Codes table Printing On plain paper A4 E-mailing Agent coupon Audit coupon Credit Card Charge Form Passenger Receipt The Passenger Receipt can be sent via e-mail to the customer 6
Amadeus Virtual MCO features and benefits Reporting Integration into the Back Office System (no change in data transmitted to A.I.R Amadeus Interface Record) No change to the current sales reports, same form code and transaction code MD50 7
Amadeus Virtual MCO features and benefits Other features In Cryptic mode : integrated in all Amadeus Selling Platform versions In Graphic mode : functionality integrated in all Amadeus Selling Platform versions Amadeus Virtual MCO naming and e-mailing functionality will be available in Amadeus Selling Platform 4.3 Easy and fast to put in place No training nor additional workload for the travel agents 8
Amadeus Virtual MCO example Amadeus Virtual MCO creation : IMCMA/KLMNL25APR/PHP90/*AIR TRANSPORTATION Amadeus Virtual MCO issuance : TTM 9
Amadeus Virtual MCO example Associated Passenger Receipt 10
Amadeus Virtual MCO Implementation Market implementation managed by ACO Implementation driven at Office Profile level Definition of coupons which are printed by default among : Audit coupon Agent coupon CCCF Passenger Receipt Override entries to print additional coupons to the default ones 11
Amadeus Virtual MCO FAQs Is the Amadeus Virtual MCO integrated into the PNR? Yes, the Amadeus Virtual MCO solution is fully integrated into the booking process, the back office system and the sales report. Which kind of document is presented at the airport? The passenger presents a passenger receipt printed on plain paper. What will be the coupon layout? The plain paper coupon layout follows the ATB coupon layout 12
Amadeus Virtual MCO FAQs How does the airline receive the Virtual MCO information? As with the Automated MCO, no info is sent directly to the airline. The airline gets Virtual MCO document reference via the usual reporting process RET/HOT file and TCN. There is no other automatic sending of information to the airline Should an airline wants to put in place an additional procedure (based on OSI, SSR, black list, queue), the airline needs to advise the travel agency. It is also travel agency responsibility to check the airline will accept the Virtual MCO document at the airport before issuing a Virtual MCO. 13
Amadeus Virtual MCO FAQs What is the implementation fee for the Amadeus Virtual MCO deployment? The Amadeus Virtual MCO is part of the Amadeus Central Ticketing Platform. There is no additional charge. As with the Automated MCO, a Virtual MCO issuance is charged one ticketing fee per transaction. 14
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