Schedules & Network Planning Division Manual

CHAPTER 4 04 : 00 : 1 CHAPTER # 4 Schedules & Network Planning Division Manual

CHAPTER 4 04 : 00 : 2 0.1 INDEX / LIST OF EFFECTIVE PAGES REVISION 00/ Effective from Part Title Effective Pages Revision No. Revision Date 0 GENERAL 01 07 00 1 SCHEDULES & NETWORK PLANNING 08 10 00 2 HAJJ AND UMRAH 11 12 00

CHAPTER 4 04 : 00 : 3 Table of Contents ORGANIZATION AND MANAGEMENT... 4 0.1 ORGANIZATION CHART OF Schedules & Network Planning division... 5 0.2 FLOW CHART(Schedules & Network Planning Division)... 7 Part 1: SCHEDULES & NETWORK PLANNING... 8 1.1 ROLE OF SCHEDULES & NETWORK PLANNING... 9 1.2 SOP for Schedules Planning & Changes-----------------------------------------------------------------------10 1.3 Check list for Schedule Proposal & Changes--------------------------------------------------------------10 Part 2: HAJJ AND UMRAH... 101 2.1 Introduction:-------------------------------------------------------------------------------------------------------112 2.2 SOP for Umrah.12 2.3 SOP for Hajj 12 2.3 SOP for Ad Hoc Changes in Schedule.12

CHAPTER 4 04 : 00 : 4 ORGANIZATION AND MANAGEMENT

CHAPTER 4 04 : 00 : 5 0.1 ORGANIZATION CHART

CHAPTER 4 04 : 00 : 6 Part 1: SCHEDULES & NETWORK PLANNING

CHAPTER 4 04 : 00 : 7 1.0 FLOW CHART

CHAPTER 4 04 : 00 : 8 1.1 ROLE OF SCHEDULES & NETWORK PLANNING Constructing good quality fleet schedules is essential for an airline to operate in an effective and efficient way in order to accomplish high levels of consumer satisfaction and to maximize profits. The robustness of an airline schedule is an indicative measure of how good the schedule is because a robust plan allows the airline to cope with the unexpected disturbances which normally occur on a daily basis. The problem of generating fleet schedules is crucially important to the efficiency of an airline. An effective schedule can lead to significant savings. It can also, and perhaps more importantly, contribute to higher levels of customer satisfaction. Customers who experience regular delays with a particular airline are likely to take their custom elsewhere. Of course, delays are inevitable for a wide range of reasons (e.g. technical breakdowns, security alerts, adverse weather, etc). The role of Schedules & Network Planning Division is to coordinate with different functionaries and develop a schedule which is in synchronization with the demands of respective bodies. 1.1.1 Schedules & Network Planning Coordinate with concerned departments regarding demand and capacity Propose Seasonal Schedules (Winter/Summer) Clearance from in-house departments (Engineering, Flight operations, etc) and external authorities (Civil aviation and airport authorities) Filing Slots at respective airports Changes in Schedule; within 15 days by Flight Operations and 15 days onwards by Schedules & Network Planning. 1.1.2 Schedule Slots: Submission of Season Schedule Slots for the upcoming season to concerned slot authorities on IATA defined deadline. Filing slot for Schedule changes accordingly Coordinating slot for Ad Hoc Changes by Flight operation (KHIOCPK) Respective UU/KK coordinates with slot authorities for on-the-day Schedule changes by Situation Room (KHIOVPK) For on-the-day operational delays, slots do not need to be re cleared unless flight is delayed more than 24 hours) 1.1.3 Hajj Planning: Based on last year operation and current demand required capacity is accommodated in schedule MORA and open market (HGOs) capacity demand is planned accordingly Slots submission to GACA Coordination with various departments (Crew, Navigation, Engineering and Passenger Handling) Clearance from GACA and CAA Pakistan All things are finalized 30 days prior to day of operation of Hajj

CHAPTER 4 04 : 00 : 9 2.2 Check List for Schedule Proposal & Changes When a requirement initiated by Marketing, Engineering or Flight Operations to change flight schedule, following check list is followed. No CHECK YES/NO 1 Seek approval of Management in case of new route, destination, itinerary change or change of equipment (COE). 2 Check availability of Aircraft with Engineering. 3 Check Crew (Cockpit / Cabin) availability from Flight Operations. 4 Check operating hours of respective Airports. 5 Check for operational restrictions (Curfew/ Noise etc) if any with respect to operating Aircraft type. 6 Obtain payload analysis (through Operations, Engineering). 7 Obtain / update CAA Pakistan Approval / Clearance. 8 Obtain / update Slot through Slot authorities / concerned Station. 9 Obtain / update over Flying & CAD Permission through KHIVRPK & respective PIA Representative (UU / KK s). 10 Check availability of Ground / Technical Handling & CIQ facilities at Airport of intended operation. ( through concerned Station / KHINZ-KM-NJ- TY & respective Regional Managers / Marketing ) 11 Ensure Airflite & Aircraft flow chart is updated in the SABRE System. 12 Flash Schedule/ Change message through E-mail & ensure address to all concerned. 13 Forward Hard Copy of schedule / change to CAA Pakistan (HQ) Karachi. 14 Update the changes in AIMS System ( for Crew Management ) 15 Ensure SSIM sent to OAG, INNOVATA, SCHEDULES, Info Image and SRS.

CHAPTER 4 04 : 00 : 10 Part 2: HAJJ AND UMRAH

CHAPTER 4 04 : 00 : 11 2.1 Introduction: HAJJ and UMRAH section plays a vital role in marketing department. This section is now a part of Schedules& Network Planning division, functioning under General Manager S&NP. This section is responsible to coordinate with Marketing both in Pakistan and Saudi Arabia to obtain station wise demand/requirement and then to finalize Umrah flights schedule in collaboration with Engineering, Flight Operations and Schedules Planning. To secure ARR/DEP slots at JED/MED through Manager KSA for Umrah/Hajj flights is one of the prime responsibility of this section. HAJJ and UMRAH section is the frontline coordinator on behalf of PIA with Ministry of Religious Affairs for Hajj fares, allocation of quota to PIA/SV and uplift of number of Hujjaj (gateway wise). Functions of Hajj section Correspondence with Ministry of Religious Affairs regarding Hujjaj uplift. Hajj flights pairing after the issuance of Hajj Schedule (Pre & Post Hajj) by Schedules & Network Planning. Circulation of final Hajj Schedule to all stakeholders. Maintaining Post Flight Data of Hajj. Functions of Umrah section Market demand advised by Pax Sales Division. Filing of slots for Umrah Extra Sections. Liaison with Flight operation, Engineering and Crew for Clearance of Umrah Extra Sections. Mounting Extra Sections for Umrah Changes in Extra Sections according to market demand Maintaining Post Flight Data of Umrah. Reasons of Ad Hoc Changes in Schedule Ad Hoc changes in Schedule due to marketing/operational requirements. Clearance and coordination with engineering and flight operation.