GBTA BTI Outlook and Economic Forecast for Business Travel in Asia Pacific, Thailand and around the World

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GBTA BTI Outlook and Economic Forecast for Business Travel in Asia Pacific, Thailand and around the World Research Sponsored by: Welf J Ebeling Vice President, Operations - Asia Pacific Global Business Travel Association 1

Agenda GBTA Who we are and what we do GBTA Foundation and Research What Drives Business Travel? Global Economic Economic Conditions Asia Pacific Overview Travel Drivers: Exports, Profits, Employment Global Business Travel Outlook Global Overview Top Tier Markets: Some Struggle, Some Soar Asia Pacific Overview APAC Business Travel Spending and Forecast 2

Global Business Travel Association GBTA is the world s premier business travel and meetings organization Collectively, GBTA s 6,000-plus members manage over $350 billion of global business travel and meetings expenditures annually GBTA provides its network of 25,000 business and government travel and meetings managers, as well as travel service providers, with networking events, news, education & professional development, research and advocacy 3

Our (Current) Global Footprint Europe Canada France Russia China Formerly NBTA since 2010 Mexico India GBTA Brazil Latin America Africa Australia / New Zealand 4

APAC 5

6

Member-Provided Research Results Comprehensive report covering global economy, business travel trends/challenges, and 5-year projections Global GBTA BTI Data Cube -detailed database of industry sales and business travel spending: for 75 countries by 48 industries covering 2000-2016 Data Cube (75 Countries) country breakouts for domestic and IOB Selection of pivot tables & graphs Domestic BTS IOB BTS Professional & Business Services (48 Sectors) Business Travel Spend (in $USD) Industry Sales (in $USD) Annual Metrics 2000 2016F For more information contact GBTA Foundation Research or visit The Hub 7

Global Economic Health What drives Business Travel? 8

Global International Outbound Travel Highly Correlated With Exports 9

The same holds true on a national level Example - China 10

Domestic Business Travel Highly Correlated With Retail Sales/Employment 11

GLOBAL ECONOMIC CONDITIONS FOUNDATION FOR BUSINESS TRAVEL PERFORMANCE 12

Global Economic Growth is Gathering Energy After a two-year slowdown, global growth is stabilizing and beginning to rise towards long-term trend. U.S., China, and Other APAC lead the way. Most central banks maintaining monetary stimulus. In part, to counterbalance fiscal contraction. Inflation risk is so far subdued but bears watching. U.S.: Housing, autos, energy, and consumer spending drive improving growth conditions. Meanwhile, government is providing a distinct headwind. Corporate profits, business spending, and (finally) hiring also starting to turn the corner. China: Central authorities continuing to shift economic mix towards domestic demand improving the quality of growth at the expense of some quantity. GDP growth currently below expectations but well within government targets. The Eurozone s sovereign-debt crisis quiet for now, but problems are far from resolved. North vs South growth diversion will continue. Emerging Europe waits for Core Europe and rest of world to improve. LatAm: Sound macroeconomic fundamentals, improving debt profiles, substantial foreign-exchange reserves, and stable financial systems have most countries poised for growth. Key risks remain: European retrenchment, Iran-driven oil shock, U.S. fiscal policy, and yet another Chinese real estate bubble 13 13

Global Growth is Improving Slowly 10 Global Growth is Improving, Albeit Slowly Yr-over-Yr % 5 0-5 -10 Real GDP Industrial Production Source: OECD, IHS Global Insight, IMF, Wells Fargo Securities, Rockport Analytics 14 14

Percent Change 8 6 4 2 Asia-Pacific Will Pace All Regions in Real GDP Growth Stable, consistent econ policy plus rising middle class Rising incomes, infrastructure building, consumer expansion continue to (re)shape economies 0-2 North America Debt crisis, austerity, aging population make for long-term challenges Latin America Western Europe Emerging Europe Mideast- N. Africa Periodic deflation, aging pop lost decade II? Sub- Saharan Africa Japan 2012 2013 2014 2015 Other Asia Source: IMF, IHS Global Insight, Wells Fargo Securities, OECD, Rockport Analytics 15 15

Inflation Outlook Also Differs Across Global Regions Annual Percent Change 10 8 6 4 2 0-2 Consumer Price Inflation North America 2012 2013 2014 2015 Latin America Western Europe Emerging Europe Mideast- N. Africa Sub- Saharan Africa Source: IMF, IHS Global Insight, Wells Fargo Securities, OECD, Rockport Analytics Japan Other Asia- Pacific 16 16

Oil & Jet Fuel Prices: Good News For Now $160 $140 $120 Crude Oil and Jet Fuel Prices Moving Sideways 2012 Averages: Crude Oil = $112/bbl Jet Fuel = $3.06/gal Jet Fuel: May 2013 @ $2.73/gal Brent Crude: May 2013 $103.03/bbl $4.50 $4.00 $3.50 $USD per Barrel $100 $80 $60 $3.00 $2.50 $2.00 $1.50 USD$ per Gallon $40 $1.00 $20 $0 Sidewaysduring 2011-2012. Likely to drift up in 2013-2014 as global economy strengthens. $0.50 $0.00 Oil Price (Brent Crude) left scale Jet Fuel right scale Source: Energy Information Administration 17

Global Economic Health APAC Overview 18

Most APAC Economies Show Strong Historical GDP Growth % GDP Growth 2000-2011 China Indonesia Sri Lanka India Vietnam Australia Thailand Pakistan Philippines Malaysia New Zealand Bangladesh Singapore South Korea Taiwan United States Hong Kong Japan 18% 34% 34% 41% 61% 61% 58% 64% 64% 64% 63% 78% 77% 74% 69% 81% 80% 89% 19 19

APAC Economies Will Continue to Grow % GDP Growth 2012-2016 India China Vietnam Indonesia Philippines Hong Kong Singapore Malaysia South Korea Pakistan Taiwan Thailand Bangladesh New Zealand United States Australia Japan Sri Lanka 21% 20% 17% 26% 23% 37% 34% 32% 31% 31% 29% 44% 44% 40% 39%? 46% 55% 55% 20 20

Global Business Travel Outlook Global Overview 21

Global GBTA BTI Global GBTA BTI - derived from business travel spending, is a holistic measure of the health of any given business travel market. Highly correlated with Global Sales, although BTI is increasingly growing at a slower rate, as biz travel s productivity improves. GBTA BTI Global Growth 2012 4.6% 1.060 Trillion USD 2013 5.4% 1.205 Trillion USD 2014 8.2% 1.304 Trillion USD 2015 7.6% 1.403 Trillion USD 2016 7.2% 1.504 Trillion USD 2017-7.1% 1.610 Trillion USD 22

2012 Global Business Travel Spending Reaches $1.06 Trillion USD Total Business Travel Spending: Top 15 Markets -2012 2012 Total BTS ($ Billions USD) Annual Growth in BTS (2012) 1. United States $262.0 4.4% 2. China $196.0 13.2% 3. Japan $65.2-1.2% 4. Germany $50.5 1.1% 5. U.K. $40.2 0.1% 6. France $35.7-2.1% 7. Italy $32.7-7.5% 8. South Korea $30.5 2.8% 9. Brazil $30.1 9.3% 10. India $22.1 5.8% 11. Canada $22.0 1.4% 12. Australia $21.1 2.8% 13. Russia $20.4 2.6% 14. Spain $17.9-8.0% 15. Netherlands $17.8-4.5% World $1,061.2 3.4% About the size of the entire South Korean economy (15 th in world) 23

Shifting Business Travel Dominance: Changes in Ranking by 2017 Top 15 Markets 2012-2017 (Sorted by 2017 BTS) In Millions of US $ 2012 2017 Country BTS 2012 Ranking BTS 2017 Ranking Change China $196.0 2 $374.8 1 +1 United States $262.0 1 $324.5 2-1 Japan $65.2 3 $72.5 3 Germany $50.5 4 $66.3 4 United Kingdom $40.2 5 $53.3 5 Brazil $30.1 8 $45.5 6 +2 France $35.7 5 $45.1 7-2 South Korea $30.5 8 $42.5 8 India $22.1 10 $40.4 9 +1 Italy $32.7 7 $38.7 10-3 Russia $20.4 13 $29.8 11 +2 Canada $22.0 11 $25.0 12-1 Australia $21.1 12 $24.9 13-1 Indonesia $14.6 16 $23.3 14 +2 Netherlands $17.8 15 $22.9 15 24

Off the Beaten Path: Searching for Opportunity in Tertiary Markets* Latin America Tertiary Markets Forecasted BTS in 2017: $36 billion Eastern European Tertiary Markets Forecasted BTS in 2017: $45 billion MENA Tertiary Markets Forecasted BTS in 2017: $19 billion Southeast Asia Tertiary Markets Forecasted BTS in 2017: $61 billion *To be included country must total $1B+ in annual BTS but be outside of top 15 markets 25

Global Business Travel Outlook International Outbound 26

Stark Differences in Countries Share of Domestic and IOB BTS Top 15 IOB Markets In Millions of US $ IOB as % of Domestic as Country Total a % of Total Singapore 81% 19% Zimbabwe 72% 28% Norway 70% 30% Taiwan 53% 47% Sweden 41% 59% Malaysia 40% 60% Switzerland 38% 62% France 37% 63% Czech Republic 35% 65% United Kingdom 34% 66% Ireland 33% 67% Ukraine 31% 69% Slovak Republic 31% 69% Belgium 31% 69% Canada 29% 71% World 18% 82% Top 15 Domestic Markets In Millions of US $ IOB as % of Domestic as Country Total a % of Total Iran 1% 99% Russia 3% 97% China 4% 96% Greece 5% 95% Qatar 5% 95% Argentina 5% 95% Chile 5% 95% Costa Rica 5% 95% Jamaica 6% 94% Cameroon 6% 94% Nigeria 6% 94% Kenya 6% 94% Austria 9% 91% India 9% 91% Poland 9% 91% World 18% 82% 27

Global Business Travel Outlook Top Tier Markets: Some Struggle, Some Soar 28

Many Trends Remain: BTS Growth Still Moving at Two Different Speeds 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% Average BTS Growth Rates: Developed vs. Emerging Markets* 8.6% 0.4% 14.1% 11.1% 3.1% 3.4% 9.8% 9.0% 5.1% 5.2% 2012 2013 2014 2015 2016 GBTA BTI 2007 2011 2016 US 117 115 135 China 167 312 660 German y 125 127 158 Brazil 153 228 372 India 148 228 482 Australi a 129 158 190 BTS growth in emerging markets continues to dwarf growth in the developed world Growth gap closes towards the end of the outlook s horizon growth multiple of < 2x by 2015 Developed Market BTS Emerging Market BTS *Developed: W. Europe, US, Canada, Australia; Emerging: China, India, Brazil, Indonesia 29

High-Flying Growth Markets Continue to Add Mass to Their BTS 16% Expected Growth (2013-2017 CAGR) in Business Travel Spend (BTS) and Current Level of BTS (size of bubble) of Top-15 Markets 14% China India CAGR 2013-2017 12% 10% 8% 6% 4% 2% Brazil France Global Total Australia Canada Germany Italy Netherlands Japan Russia Global Total Korea UK 7.1% Spain 7.7% United States 0% Country (Arranged Alphabetically) 30

Growth In Business Travel Spend: Top 15 Markets In Millions of US $ Top 15 Markets Ranked by 2012-2017 $ Growth Change in BTS 2012-2017 Rank Country BTS 2012 BTS 2017 2012-2017 CAGR China $196,166 $374,806 14% $178,641 1 United States $261,959 $324,531 4% $62,572 2 India $22,062 $40,409 13% $18,346 3 Germany $50,527 $66,325 6% $15,798 4 Brazil $30,127 $45,512 9% $15,385 5 United Kingdom $40,212 $53,267 6% $13,055 6 South Korea $30,453 $42,543 7% $12,090 7 Russia $20,439 $29,770 8% $9,331 8 France $35,743 $45,059 5% $9,316 9 Japan $65,183 $72,508 2% $7,325 10 Italy $32,671 $38,683 3% $6,012 11 Netherlands $17,817 $22,868 5% $5,051 12 Australia $21,074 $24,867 3% $3,794 13 Spain $17,873 $20,960 3% $3,087 14 Canada $21,991 $25,014 3% $3,023 15 World $1,061,249 $1,496,091 7% $434,842 31

Growth In Business Travel Spend: Top 15 Markets In Millions of US $ Top 15 Markets Ranked by 2012-2017 CAGR Change in BTS 2012-2017 Rank Country BTS 2012 BTS 2017 2012-2017 CAGR Poland $5.1 $8.7 14% $3.56 1 China $196.2 $374.8 14% $178.64 2 India $22.1 $40.4 13% $18.35 3 Ukraine $1.7 $2.9 13% $1.15 4 Kenya $0.5 $0.9 12% $0.34 5 Zimbabwe $0.1 $0.2 12% $0.06 6 Indonesia $14.6 $23.3 11% $8.62 7 Greece $1.3 $1.8 10% $0.48 8 Czech Republic $3.0 $4.4 10% $1.33 9 Turkey $13.1 $19.8 10% $6.76 10 Vietnam $3.2 $4.9 9% $1.77 11 Venezuela $3.4 $4.4 9% $1.09 12 Philippines $2.9 $4.4 9% $1.58 13 Romania $3.0 $4.4 9% $1.39 14 Senegal $0.2 $0.3 9% $0.09 15 World $1,061,249 $1,496,091 7% $434,842 32

Global Business Travel Outlook Asia Pacific Overview 33

Most APAC Economies Show Strong Historical BTS Growth % BTS Growth 2000-2011 China 82% Vietnam 74% Indonesia 73% Sri Lanka 67% India 67% Thailand 55% Malaysia 54% Australia 54% New Zealand 52% Philippines 52% Singapore 50% Pakistan 48% Bangladesh 46% South Korea 43% Taiwan 24% Hong Kong 14% United States -13% 5% Japan 34 34

Strong APAC BTS Growth Will Continue % BTS Growth 2012-2016 Sri Lanka China Vietnam Philippines New Zealand India Malaysia South Korea Pakistan Taiwan Indonesia United States Bangladesh Australia Thailand Hong Kong Singapore Japan 15% 11% 9% 22% 17% 29% 28% 28% 28% 25% 25% 35% 34% 33% 32% 37% 53% 53% 35 35

Business Travel Spending and Forecast Asia Pacific 36 2016 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 624 USD (billions) 163 137 142 144 164 182 203 243 270 286 319 361 398 457 512 2015 569 * Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

For most of APAC Strong BTS Growth Will Continue Japan China India Thailand Asian Tigers South Korea Taiwan Singapore Hong Kong Indonesia 37

Business Travel Spending Forecast The 4 largest economies in Asia 38

Business Travel Spending Forecast The 4 Asian Tigers 39

Business Travel Spending Forecast 40

Business Travel Spending Forecast 41

Key Takeaways: Where is Global Business Travel Headed? Global BTS is still dominated by the U.S., Western Europe & China. These three markets combined make up nearly 70% of total BTS around the globe. China is a juggernaut- this point can t be exaggerated. They will pass the U.S. as the largest business travel market in the world by 2016 and not look back. The relevance of the top 15 BTS markets will continue to shift. Developing markets like India, Brazil, Russia and Indonesia will continue to leapfrog the slower-moving mature markets of the West. Western Europe, especially, will struggle. Consider looking for opportunity in tertiary markets. While many countries in Latin America, Eastern Europe and Southeast Asia represent small opportunities by themselves, the regional opportunity is enormous. Understanding industry mix will put you ahead of the curve when targeting new markets. We expect real estate to be a huge factor over the next five years. Expect travel-intense industries that are at the core of industrialization in developing markets (e.g., Utilities, Food Services) to play a significant role in driving near-term BTS as well. 42