Light ticketing carriers Frequently Asked Questions

Light ticketing carriers Frequently Asked Questions amadeus.com

2 Running Head Table of contents Introduction 1. What are light ticketing carriers? 4 2. How many light ticketing airlines are there? 4 3. What are the benefits of booking low cost and hybrid carriers in Amadeus? 4 4. What are the advantages for travel agencies of booking light ticketing carriers in Amadeus? 4 Flight pricing 5. What formats are used for itinerary pricing? 5 6. How to recognise a corporate fare 5 7. What indicator appears with pricing (TST)? 5 Booking of services 8. Is it possible to display the list of additional services in a graphical and/or cryptic style catalogue (FXK)? 6 9. Do additional services need to be associated to passengers and/or segments in a booking? 6 Pricing of services 10. What formats are available to price additional services? 6 11. Is there a pre-requisite to price additional services (FXH or FXG)? 6 12. On those airlines that have special fares that include ancillary services, will those ancillaries be automatically added to the booking? 6 Form of payment 13. What forms of payment are accepted by the airlines? 7 14. How are credit card fees handled? 7 15. Is it possible to use several credit cards associated to different passengers? 7 PNR 16. Are flights and services confirmed on saving the PNR (ER)? 8 17. Why is the grand total RII line not displayed in the booking record? 8 18. How do you retrieve a light ticketing carrier booking? 8 19. Can we use the last ticketing date to hold a light ticketing PNR? 8

Running Head 3 Issuance 20. What are the pre-requisites to issue a light ticketing booking? 8 21. Is an e-mail address always mandatory to confirm a light ticketing booking? 8 22. Before issuance, is it possible to modify the TSM masks? 8 23. Is it possible to issue flights and services separately? 9 24. In a multi-passenger booking, is it possible to issue first one passenger and the other passengers later? 9 25. Is an accounting message (A.I.R.) sent to the accounting systems after issuance? 9 26. What type of document can you send by e-mail at time of issuance? 9 27. Are A4 documents printed at issue? 9 28. How can I see if easyjet documents have been issued for a PNR? 9 29. Who is the validating carrier? 10 30. Is it possible to display the image of issued documents? 10 31. Are documents issued reported in the TJQ sales status? 11 32. Is it possible to cancel documents issued on a light ticketing carrier within the accounting day? 11 33. Is it possible to reimburse documents issued on a light ticketing carrier? 11 34. Is it possible to get a refund from a light ticketing carrier in case of exchange/cancellation? 11 35. How to add FOP information in the PNR 11 36. When should I update the PNR with a new FOP? 11 37. When should I insert old FOP or/and new FOP in TSM-P? 11 Amadeus LCC Smart specific questions 1. Will LCC Smart support the new lite ticketing flow on Air Asia 12 2. What Visble changes will I see on LCC Smart 12 3. Will AIR files be generated, if booking is made on LCC Smart? 13 4. Is there any additional setup necessary for using LCC Smart with Light Ticketing? 13 Procedures to activate Light Ticketing 1. Access to TLA content (EOS Settings) 14 2. Activation of Light Ticketing 14 3. Office IDs Profile settings 15

4 Running Head Introduction 1. What are light ticketing carriers? Amadeus offers you a world of content, including low-cost & hybrid carriers. Some of these carriers are considered light ticketing carriers as the ticket that is created in the ticketing step is not sent to the BSP. The rest of the booking & data flow is the same as any other carrier, taking into consideration that the booking will not be confirmed by the airline until issuance. Please make sure to issue these bookings straight after the ER transaction so that the fare, seats and services reserved are confirmed by the airline. 2. How many light ticketing airlines are there? Currently, easyjet, Transavia, and AirAsia are the only light ticketing carriers existing in Amadeus, ensuring that they can be booked with the same ease as any other carrier. Furthermore, Amadeus gives you access to 70+ other low-cost & hybrid carriers that can be booked in either the same way as traditional carriers or, in some cases, ticketless carriers. 3. What are the benefits of booking low cost and hybrid carriers in Amadeus? Booking a low cost or a hybrid carrier in Amadeus is just as easy and profitable as booking a traditional airline. The key benefits include: Making a round trip booking in Amadeus is: 5 times faster than booking on LCC websites, thus saving the agencies on average 3.40* on a round trip booking 8 minutes quicker to make a change than on any other booking channel translating into a 6* saving per changed round trip booking. *Based on the Saving Calculator 2014 Synchronised PNR, allowing for a streamlined process You can see all the benefits of booking low-cost and hybrid carriers in Amadeus, together with demonstrations of the booking flows, in the Amadeus LCC Interactive Demo (www.amadeus.com/lccdemo). 4. What are the advantages for travel agencies of booking light ticketing carriers in Amadeus? Reliability in terms of availability and fares: Amadeus connects in real-time to the airline s system, which provides accurate, up-to-date information. Speed: The process to book any of these airlines through Amadeus is almost the same as for a full-service carrier with one exception: you must enter an e-mail address for issuance. Availability is viewed alongside the neutral availability of other full-service airlines. Integration with the travel agency billing system through automatic remittance of the A.I.R Functions: Access to LP/LPO entry, which provides passenger lists according to different criteria: flight number, dates, city of departure/destination, etc. Print itineraries or send via e-mail. Checkmytrip.com. Integration with client profiles. Book all special services offered by the airline on their website.

Running Head 5 Flight pricing 5. What formats are used for itinerary pricing? The following pricing formats and options are available for light ticketing carriers: FXP: standard itinerary pricing entry FXX: standard informative itinerary pricing entry FXH: standard informative ancillary services pricing entry FXG: standard ancillary services pricing entry 6. How to recognise a corporate fare Please see screenshot below: 7. What indicator appears with pricing (TST)? The indicator is M for Manual in automatic pricing of public or negotiated fares.

6 Running Head Booking of services 8. Is it possible to display the list of additional services in a graphical and/or cryptic style catalogue (FXK)? Yes, those carriers for which the dynamic catalogue of services is available, will show all their ancillary services with the entry FXK Currently this catalogue is supported by easyjet and AirAsia. 9. Do additional services need to be associated to passengers and/or segments in a booking? This depends on the policy of the carrier. Please check the specific carrier s GGAIR pages and the quick card or quick reference guide in order to obtain detailed information. Pricing of services 10. What formats are available to price additional services? The following formats and options allow pricing of the airline s services: FXG: Pricing of service and creation of TSM-P mask. FXH: Pricing of service without creation of TSM-P mask. FXG/ALL: Pricing of all additional services for all passengers, including those already priced. 11. Is there a pre-requisite to price additional services (FXH or FXG)? Yes, the booking must have pricing saved (TST). 12. On those airlines that have special fares that include ancillary services, will those ancillaries be automatically added to the booking? Yes, the service is automatically added and priced with the pricing request for flight segments (FXP).A TSM-P mask is automatically created with a zero amount. The pricing of the service (FXG) is not necessary. However, regarding seat selection and pricing (some are free): The reservation must be made manually from a graphical/cryptic cabin layout display. Pricing must be made with the FXG format. On FXG, a TSM-P mask with a zero amount for free seats is automatically created.

Running Head 7 Form of payment 13. What forms of payment are accepted by the airlines? The support of credit cards and debit cards is airline specific. For more information about available card types, please consult GGAIR pages of the airline. Card fees are usually applied by the carrier. The amount varies depending on the card used. Format for credit/debit card insertion: FP[Card Type][Card number]/[expiry date]*cv[security code] 14. How are credit card fees handled? Credit card fees are computed and pushed by the airline. They are calculated according to the total amount of the reservation (flights and services). On pricing of the itinerary (FXP) and of the possible services booked (FXG), an auxiliary segment (SVC segment) is created. The maximum validity shown in the SVC segment is the date of the booking of the flights and services (in this example, the PNR was created 12 March). Note: The FXG/ALL format allows re-pricing all additional services and credit card fees as more services are added. A TSM-P mask is created and includes the credit card fees applied by the carrier. 15. Is it possible to use several credit cards associated to different passengers? No, a single card must be used for payment. The message ASSOCIATE FP ELEMENT TO ALL PASSENGER OF THE PNR is shown when a card is associated to one passenger.

8 Running Head PNR 16. Are flights and services confirmed when saving the PNR (ER)? No, saving the PNR generates an Amadeus reference, while flight segments and services remain on HN status. When issuing, the PNR is confirmed by the carrier and the carrier s reference can be displayed through the RL format. 17. Why is the grand total RII line not displayed in the booking record? The new reservation and issue procedure wants to be as close as possible to that of a BSP carrier. In order to make the procedure similar, the line RII GRAND TOTAL is no longer shown in the booking record. 18. How do you retrieve a light ticketing carrier booking? To search for a PNR, two methods are possible: a) On the day of creation and issuance of a PNR: the SVC line with the day s date, which corresponds to the credit card fees, comes up first. This SVC line will be visible in the list of PNRs generated by RT/NAME. b) On the day after the creation of a PNR: information on carrier, flight day and itinerary will appear first on the PNR list. Example: search for a PNR created the previous day 19. Can we use the last ticketing date to hold a light ticketing PNR? No, we cannot. PNRs must be booked and issued at the same time in order to guarantee the booking and the fare. Issuance 20. What are the pre-requisites to issue a light ticketing carrier booking? After pricing the flights and the possible services you have booked, the pre-requisites to issue a light ticket are: an e-mail address saved as an APE element in the PNR a credit card or agency payment 21. Is an e-mail address always mandatory to confirm a light ticketing carrier booking? Yes, airlines demand mandatory entry of an e-mail address (APE element) in order to send a booking confirmation by e-mail. Issuance is not possible without an e-mail address being saved in the PNR. In this case, the message E-MAIL ADDRESS MANDATORY - ENTER APE is displayed at combined issue. (TTP/TTM). Important: if several e-mail addresses are included in the booking, the e-mail address that appears in the first position is used to send the confirmation. 22. Before issuance, is it possible to modify the TSM masks? No, it is not possible.

Running Head 9 23. Is it possible to issue flights and services separately? The combined issuance of flight segments with possible services booked and credit card fees is mandatory (TTP/TTM). The message COMBINED ISSUANCE MANDATORY is shown for TTP or TTM entries. The only exception is when you add a new service without changing the flight on PNR modification. In that case you can use the TTM entry to issue the services only. 24. In a multi-passenger booking, is it possible to issue one passenger first and the other passengers later? No, it is not. The flight segments, the credit card fees and the services have to be issued together and in a combined fashion (TTP/TTM) for all the passengers in the PNR. The message NO PARTIAL ISSUANCE SUPPORTED is displayed: TTP/TTM/P [Passenger position] Example : TTP/TTM/P1 TTP/P [Passenger position] Example : TTP/P2 TTM/P [Passenger position] Example : TTM/P1 TTP/T [Number of TST] Example : TTP/T1 TTM/M [Number of TSM mask] Example : TTM/M2 25. Is an accounting message (A.I.R.) sent to the accounting systems after issuance? Yes, an accounting message (A.I.R.) is sent to the accounting systems and permits the automatic accounting of the reservation. 26. What type of document can you send by e-mail at time of issuance? It is possible to send an IEP itinerary at issuance or afterwards (format TTP/TTM/IEP-EMLA). Additionally, the airline sends an e-mail confirmation of the reservation once issued (to the e-mail indicated in first place in the APE element of the PNR). 27. Are A4 documents printed at issuance? Agent coupon, audit coupon, passenger receipt and credit card charge form can be printed according to your office profile settings. 28. How can I see if the airline documents have been issued for a PNR? After issuance, the FA and FB lines are associated to the service booked in SSR (indicator E for reported Element at the end of lines FA and FB), to the auxiliary segment (SVC line, indicator S for reported Segment at the end of lines FA and FB) and to the flight segments (indicator S). The issue of light tickets is shown by the indicator LT (Light Ticketing) in the FA lines. Additionally, for tickets issued for flight segments, the first four figures after the numerical airline code (NALC) start with 2401. For tickets issued for services and credit card fees, the first four figures after the numerical company code (NALC) start with 8201.

10 Running Head 29. Who is the validating carrier? Some airlines are affiliated. At issuance, you may notice that another carrier (a parent airline) is the validating carrier of your PNR. For example Transavia (HV) is the validating carrier for all affiliated companies (TO). At issuance, ticketing elements will refer to HV (NALC: 979) 30. Is it possible to display the image of issued documents? No, the tickets issued are not electronic documents. The TWD and EWD formats are not available. The message SELECT FA OR FHE PNR LINE NUMBER is shown for the TWD entry specifying the FA line of the PNR. The message DOCUMENT NUMBER NOT ELECTRONIC is shown for the EWD entry specifying the FA line of the PNR.

Running Head 11 31. Are documents issued reported in the TJQ sales status? Yes, an online sales report dedicated to light ticketing companies is available and can be displayed by means of the entry TJQ/T-carrier code (ex: TJQ/T-U2). Two sales reports are also available in Amadeus: one for light ticketing carriers and one for BSP carriers. For the issuance of credit card fees, the transaction code under column TRNC is EMDS. For the issuance of flight segments, the transaction code under column TRNC is TKTT. For the issuance of services, the transaction code under column TRNC is EMDA. Note: The sales report items are not starred as the tickets are not sent to the BSP. 32. Is it possible to cancel documents issued on a light ticketing carrier within the accounting day? No, light ticketing carriers do not authorise this, so the functionality of TRDC cancellation formats is not available. The message ENTRY NOT AUTHORIZED is displayed for the TRDC transaction. 33. Is it possible to reimburse documents issued on a light ticketing carrier? No, light ticketing carriers do not authorise this, so the functionality of TRF cancellation formats is not available. The message ENTRY NOT AUTHORIZED is displayed for the TRF transaction. 34. Is it possible to get a refund from a light ticketing carrier in case of exchange/cancellation? No refund is possible for any light ticketing carrier through Amadeus. In case Amadeus system cannot handle a modification due to airline specific conditions, you will be requested to contact the airline call center. 35. How to add FOP information in the PNR First, you need to remove the old FOP from the PNR through the XE command. Second, you need to use the FP command with following format: FP/[OLD FOP]+/[NEW FOP]. For instance: FP/CCVI+/CCVI4444333322221111/1213*cv123. 36. When should I update the PNR with a new FOP? You can add the FOP information before or after itinerary/service re-pricing. 37. When should I insert old FOP or/and new FOP in TSM-P? Rules for FOP insertion in TSM-P are the following: For services requiring an additional collection, you need to enter the new FOP. The insertion of the new FOP is done via the TMI command: TMI/M[TSM SELECTION]/FP-[NEW FOP]. For instance: TMI/M4,5/FP- CCVI4444333322221111/1213*cv123 For exchange documents without additional collection, you need to enter an old FOP via TMI command: TMI/M[TSM SELECTION]/FP-O/[OLD FOP]. For instance: TMI/M4,5/FP-O/CCVI It may happen that some exchange documents require additional collection. In that case, the old FOP and the new FOP needs to be entered in the TSM-P. The syntax is the following: TMI/M[TSM SELECTION]/FP-O/[OLD FOP]+/[NEW FOP]. For instance: TMI/M4,5/FP-O/CCVI+/CCVI4444333322221111/1213*cv123

12 Running Head Amadeus LCC Smart specific questions 1. Will LCC Smart support the new lite ticketing flow on Air Asia Yes LCC Smart has been made compatible with new Light Ticketing flow, and users can still book on LCC Smart and take benefit of the new Light Ticketing enhancements. The LCC Smart will be ready in two phases 1. 12 Jun- End to End Booking Flow- No Modification of ancillary after booking included in this phase. Modification buttons will be disabled in the UI. 2. July 2014- Modifications of ancillaries will be enabled in the LCC Smart Workflow. 2. What Visble changes will I see on LCC Smart We have tried to make the transition from existing flow to lite ticketing flow as seamless as possible, with little or no changes to the UI and no changes to impact the user s booking flow on LCC Smart. This means no extra training will be required from the Travel agency users to take benefit of the new lite ticketing feature. The small changes which you will see pertain to the review page and how ancillary services are displayed. Before Light Ticketing Review Page Display LCC Smart pricing display after Light Ticketing Also on the review page, when ancillary services are deleted, the grand total will not be updated dynamically as is the case today, the system will auto price the PNR after user clicks the Delete button and the grand total will be updated.

Running Head 13 Modification Flow will be disabled Once the user has reached the review page, the user will not be able to add new ancillary service by going to the guest details page. This functionality will be available at a later stage (tentative Jul 2014). 3. Will AIR files be generated, if booking is made on LCC Smart? Yes the booking will go through the Light Ticketing workflow behind the scenes and will auto generate AIR files. Please remember that AIR files generation is controlled at office profile level and will apply for all carriers. 4. Is there any additional setup necessary for using LCC Smart with Light Ticketing? Please follow the Light Ticketing directive on office profile set up.

14 Running Head Procedures to activate Light Ticketing 1. Access to TLA content (EOS Settings) Note the process will enable the access on PROD and PDT as well. For access to PDT only please contact your Implementation team contact person. 1.1 TLA Content in Availability Create a WO to set EOS LCD set to R as below: Please check if the indicator LCD is set to R for our office ID XXXXXXXX already, if not please set the value of LCD to R for our office for YY carrier. EOU***YY1***-XXXXXXXXX-LCDR (Note: YY is the Airline code and XXXXXXXXX is the required office ID) The WO should be assigned to DB End User Maintenance 1.2 TLA Content in Master Pricer Create a WO (with title MP Data Profile Update Include TLA ) to update the office id s data profile as below: Please activate the data profile INCLUDE TLA for OID XXXXXXXXXX (or attached list) The WO should be assigned to IDS-DMS DM Bangkok - Vendor Load & Data Services Create a WO (with title PVM FOR TLA ACCESS: TRNIG3156 Production & PDT TEST SYSTEM ) to update the office profile as below: Please update TLA field to Yes for Office Id XXXXXXXX, for both Production & PDT test system: PVM/XXXXXXXX/TLA-Y The WO should be assigned to DB End User Maintenance Create a WO (with title Master Pricer Calendar (or Travelboard) TLA Access ) to set EOS LCS set to R as below: Please check if the indicator LCS is set to R for our office ID XXXXXXXX already, if not please set the value of LCS to R for our office for YY carrier. EOU***YY1***-XXXXXXXXX-LCSR (Note: YY is the Airline code and XXXXXXXXX is the required office ID) 2. Activation of Light Ticketing In order to activate light ticketing, a Work Order should be assigned to Anthony Lapierre in the team Ticketing Docs Issuance & PNR Sync. PDF and should contain: TLA:SEAACT:activation:Airline Code:Environment:Free Text The market code (if relevant) The corporate code & qualifier or OfficeID number The client name The environment (PRD, SKL) The wish date for activation The airline code. (if relevant) NB: Activation time frame Work Order implementation takes from 10 days to 2 weeks unless there is some production freeze. Here is the activation table for late 2013, early 2014 Latest 2013 activation windows WO is opened before Friday 06DEC at 12:00 GMT => activation on 16DEC 2014 activations WO opened before 18DEC at 12:00 GMT => activation on 13JAN WO opened before 10JAN at 12:00 GMT => activation on 20JAN WO opened before 17JAN at 12:00 GMT => activation on 27JAN

Running Head 15 3. Office IDs Profile settings Please apply the settings update depending on your case: Office is an IATA Primary office and is already performing ticket issuances no additional setting needed Office is an IATA Primary office and is not performing ticket issuances Office needs to be set for standard ticketing, No need to update LAT field with U2, Make sure OSD field has another value than None or 0, proposed value 99 Office is a secondary IATA office and is already performing ticket issuances no additional setting needed Office is a secondary IATA office and is not performing ticket issuances office needs to be set for standard ticketing, no need to update LAT field with U2, make sure OSD field has another value than None or 0, each secondary office needs to have a different OSD Office is a non IATA office, following fields need to be set AVN field is dependent from the back office receiving the BO A.I.R. Please make sure the LAT field is cleaned from any value to avoid unwanted BSP reporting.

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