Aviation ICT Forum 2014 More ground to break Shaping the future. Together 16 17 October 2014
Panel Name: Biometrics: Securing future passenger self service at the airport
Discussion points Biometrics recap The Identity challenge Industry Trends Use cases for self service at airports Use case Miami airport Summary 3 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
The Identity Challenge Is this Mr. Smith? 4 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
The Identity Challenge How can airlines, airports, security authorities and governments prevent identity fraud? 5 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Biometrics recap Uses Physiological and Behavioural human attributes Physiological Fingerprint, Facial, Hand Geometry, Iris scan, Retina scan Behavioural Voice, Signature, Keystroke Identification and Verification Fast matching algorithms with a high degree of certainty epassports 6 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Commonly used biometrics at airports Face Iris Fingerprint Secure Reasonably Accurate Contactless Passive Low cost Fast High accuracy Repeatable Contactless Longevity High cost Slow Proven User-friendly High accuracy Low cost 7 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Biometrics success factors Enterprise wide shared service Centrally managed but distributed implementation Select technology wisely balancing quality, performance and costs Follow standards Facilitation for enrolment often ignored Avoid harassing the traveller Respect privacy 8 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Industry Trends Other Check-in Counter 56% 44% 42% 65% Already use bag drop* Happy to self bag drop 54% 70% Would self-board Would report missing bag via kiosks 62% Will tag own bag * bag drop at check-in counter now just 55% 58% Welcome transfer kiosks 9 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Use cases for self service at airports that can use Biometrics effectively 10 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Check-in and Bag Drop Biometric verification may be done at check-in or bag-drop, against: An existing government issued biometric credential (e.g. e-passport /e-id) An existing biometric frequent traveler credential or record in a database Alternatively, a biometric enrolled at check-in can be used to recognize the passenger at each step as they transit the airport 11 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Security Checkpoint First airport point of interaction for many passengers Natural choke point for document validation and biometric capture in airport operations IATA Checkpoint of the Future: Boarding Pass (2DBC) validation Risk Assessment Identity Verification 12 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Border crossing Governments are capturing biometric data of visitors at the primary immigration line to prevent identity fraud and to identify undesirables and overstayers Automated border control is offered for low-risk travelers whose identity can be reliably verified 13 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
End to End Airport Process Airport etoken Check Identity Check Identity Check Identity Check Identity Reservation & Check-in (off airport) Bag Drop Security Checkpoint Immigration Boarding evisa/ PNR/ APIS APP Baggage Info Risk Assessment APP Border Control Authorities 14 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
End to End Airport Process 15 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Use case Miami airport 16 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
What is APC? SELF SERVICE 17 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
The driver The number of international visitors has grown from 55 million in 2009 to 70 million in 2013, and each overseas visitor spends on average $4,500 per visit, at American hotels, shops, restaurants, and other domestic businesses. SELF SERVICE 18 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
The challenge Striking the right balance between facilitation and security 19 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Solution Self service APC kiosk Replaces the traditional process of filling out the declaration and customs form. Simple Process Answer regulatory questions using touch screen epassport reading and verification Biometric capture of face and fingerprints Identity verification (1-1) Biometric watchlist check (1-M) Optimal use of airport layout SELF SERVICE 20 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Initial APC Experience at Miami Miami in lieu of formal performance reports by MDAD/CBP Office of Field Operations; Wait time reduced by 36% 77% of eligible US/CAN Passengers are now cleared by APC 36 Kiosks installed Phase 2 shortest processing time = 35 secs Phase 2 average processing time = 77 secs Average face capture time inc automated height adjustment = 18 secs 21 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Miami North Terminal FIS Pre-APC 22 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Miami Operational 23 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Miami Operational 24 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Miami Operation (Phase 2) Left: US CAN Travellers using APC Kiosks Right Visitor Queues 25 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Miami Ribbon Cutting Day 26 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
In Summary Use of an etoken is mandatory for self service Can be permanent or temporary Permanent can be epassport or a Trusted Traveler ID Must be used at all self service points such as Check-in at kiosk Bag drop Security Shopping Border Crossing (ABC Gates) Boarding Gate 27 Tomorrow 's Airport Today Aviation ICT Forum SITA 2014
Aviation ICT Forum 2014 Thank you 16 17 October 2014