Network: ACINA Password: airports2016
Airport-Airline Collaboration Roundtable 2003 Seattle Summit Looking for areas of collaboration and cooperation between airports and air carriers 2
Airport-Airline Collaboration Roundtable 3
Airport-Airline Collaboration Roundtable 4
Airport-Airline Collaboration Roundtable 5
Airport-Airline Collaboration Roundtable Moderator: Samuel G. Ingalls, IAP, A.A.E., Assistant Director of Aviation, Information Systems, Las Vegas McCarran International Airport Rick Belliotti, Director, Information & Technology Services Department, San Diego County Regional Airport Authority Sylvain Campeau, Manager, Passenger Department, IATA Rosalie Hallenbeck, Director, Employee Customer Solutions, Alaska Airlines Andrew Parsons, III; Program Manager with Delta Air Lines Strategy and Technology Team; Chair of the IATA Fast Travel Working Group 6
Passenger Experience Working Groups PEWG Passenger Experience 7 International Air Transport Association 2011
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Passenger Experience Working Groups JPSC (Standards Approval) StB Steering Group (Policy Guidance) Passenger Experience Management Group (PEMG) - Pierre Charbonneau (IATA) - Gerald Prokasky (LH) - Antoine Laborde (AF) - Patty Edwards (A4A) - Louise Lanoix (AC) - Grant Gray (WN) - Annet Steenbergen (Aruba) - Antoine Rostworowski (ACI) - Jerome Lavault (KABA) Secretaries : Patty Edwards (A4A), Pierre Charbonneau (IATA) Fast Travel Working Group (FTWG) Chair: Andrew Parsons (DL) Vice Chair: Lisbet Mensa-Annan (CPH) IATA Leader: Hasse Joergensen Common Use Working Group (CUWG) Co-Chairs: Thomas Jeske (LH) Tim McGraw (AA) IATA Leader: Sylvain Campeau Passenger Facilitation Working Group (PFWG) Chair: Annet Steenbergen (Aruba) Vice Chair: Peter Gargiulo (DTW) IATA Leader: Céline Canu Biometrics Multidisciplinary Working Group (BMWG) Chair: Emil Begovic (LH) Vice Chair: Arun Vermury (US) IATA Leader: Céline Canu Smart Security Management Group (5 Airlines, 5 Airports, 5 Governments) IATA Leader: Guido Peetermans IATA Sub-working Groups and Technical Solutions Groups (as required) CONFIDENTIAL INTERNAL USE ONLY
11 Passenger Experience & Facilitation INTERNATIONAL AIR TRANSPORT ASSOCIATION 2016
Fast Travel Program 12 Passenger Experience & Facilitation INTERNATIONAL AIR TRANSPORT ASSOCIATION 2016
Common Use WG Mandate & Program of Work 13 PEMG Strategic Meeting INTERNATIONAL AIR TRANSPORT ASSOCIATION 2016
CUWG Mandate Develop & maintain common use industry standards RP 1706c CUSS (Common Use Self Service) RP 1797 CUPPS (Common Use Passenger Processing Systems) RP 1741 CUWS (Data exchange standard for common use self service bag drop using web services technology) Resolution 792 Bar Coded Boarding Pass (BCBP) Liaise closely with other bodies including A4A, ACI and IATA Committees impacting on Common Use Standards 14 PEMG Strategic Meeting INTERNATIONAL AIR TRANSPORT ASSOCIATION 2016
ACTIVITIES CUWG Provided CUWG report for JPSC in October STANDARDS TECHNICAL SPECS TSG CUSS Published CUSS TS 1.4 in April Included chapter 10 on kiosk accessibility for disabled passengers (DOT requirement) The CUSS TS 1.4 is a prerequisite for common use airport kiosk deployment of accessible airline applications as per the US DOT and Canadian Transport Agency rules on kiosk accessibility. TSG CUPPS Revised C&D chapter, draft certification checklist New test cases based on implementations Changes to RP1797 approved by JPSC Published CUPPS Implementation Guide 3rd Edition CUSS TS 1.4 CUPPS TS 1.04 issue 2 15 PEMG Strategic Meeting INTERNATIONAL AIR TRANSPORT ASSOCIATION 2016
ACTIVITIES TSG CUWS Version 1.1 of the schemas & web services specifications approved by PADIS Board PCI-SG Need for guidance on what are the desirable components of a solution that would support the 'multi-merchants/multiacquirers' business model for accepting card payments at airports in a common use environment. A business requirements document was, therefore, put together in June 2016 Preparation of live pilots to test 2 different solutions BCBP BCBP group of experts re-established in January 2015 Changes made to Reso 792 approved by JPSC in October 2015 Publication of the BCBP Implementation Guide 5th Edition in May 2016 STANDARDS TECHNICAL SPECS Version 1.1 of PADIS Reso 792 version 6 16 PEMG Strategic Meeting INTERNATIONAL AIR TRANSPORT ASSOCIATION 2016
Passenger Facilitation Working Group
Delivery Channel Solutions Subscribe Pull Push Business Logic OPEN API PLATFORM Use Cases Data Model XML Schema Source of truth Business Rules Data Bases Partners Airports Airlines Sensors Access to API Data Sources Public Transport Rental Cars Air Traffic Control Governments 3 rd Parties (SITA, Amadeus, Timatic) Pax Database Ops Database 3 rd Parties Airline Database PNR DCS 3 rd Parties WLAN Beacons Bluetooth RFID Historic Data Real time data Static data WHAT WHO HOW 18
Passenger Facilitation Mandate The area of passenger process encompasses all the steps from reservation to destination including security, border control and customs Bringing Airports, Airlines and Governments together to develop mutually beneficial solutions Explore automation and (new) technology as appropriate Remove duplication and enhance predictability Integrate operations across the stakeholder 19 environment of airlines, airport and government.
Biometrics WG activities and vision update
BWG Main goals Develop options / use case scenarios to capture passenger biometrics and use for: Identity Registration Authentication Enrolment and Verification processes Develop recommendations for standards and best practices for the use of biometrics Liaise closely with other working groups: Fast Travel Passenger Facilitation Smart Security 21
Current Applications: Process Automated Border Control Airport Passenger Touch Points 22
Next Generation Passenger Screening A Collaborative Effort
Smart Security A joint IATA ACI program Smart Security envisions an improved journey from curb to airside, where passengers proceed through security checkpoints with minimal inconvenience, where security resources are allocated based on risk, and where airport facilities can be optimized Next Generation Passenger Screening
Passenger Experience Working Groups JPSC (Standards Approval) StB Steering Group (Policy Guidance) Passenger Experience Management Group (PEMG) - Pierre Charbonneau (IATA) - Gerald Prokasky (LH) - Antoine Laborde (AF) - Patty Edwards (A4A) - Louise Lanoix (AC) - Grant Gray (WN) - Annet Steenbergen (Aruba) - Antoine Rostworowski (ACI) - Jerome Lavault (KABA) Secretaries : Patty Edwards (A4A), Pierre Charbonneau (IATA) Fast Travel Working Group (FTWG) Chair: Andrew Parsons (DL) Vice Chair: Lisbet Mensa-Annan (CPH) IATA Leader: Hasse Joergensen Common Use Working Group (CUWG) Co-Chairs: Thomas Jeske (LH) Tim McGraw (AA) IATA Leader: Sylvain Campeau Passenger Facilitation Working Group (PFWG) Chair: Annet Steenbergen (Aruba) Vice Chair: Peter Gargiulo (DTW) IATA Leader: Céline Canu Biometrics Multidisciplinary Working Group (BMWG) Chair: Emil Begovic (LH) Vice Chair: Arun Vermury (US) IATA Leader: Céline Canu Smart Security Management Group (5 Airlines, 5 Airports, 5 Governments) IATA Leader: Guido Peetermans IATA Sub-working Groups and Technical Solutions Groups (as required) CONFIDENTIAL INTERNAL USE ONLY