31 The Manor Way Wallington SM67PJ United Kingdom 07 Apr '12 Holiday Confirmation Dear Sir/Madam Thank you for making your booking with Lowcostholidays.com, part of the lowcosttravelgroup. We are delighted to attach your documents for your forthcoming trip as follows: Flight Summary Accommodation Invoice Transfer Invoice Accommodation Voucher Your Copy Accommodation Voucher Hotel Copy Transfer Voucher You must ensure that you have printed 2 copies of your accommodation voucher to take on holiday with you. Don t forget your passport, insurance documents and any relevant visas. For further details visit www.fco.gov.uk Please check you have all the relevant documentation. If you have any queries please contact us on operations@lowcostholidays.com Payment summary: Total Price 1,779.92 Total Paid 1,790.42 (including 10.50 card charge) Outstanding Balance 0.00 If you have secured your booking by paying a deposit and once your outstanding balance has been paid in full we will issue you with the relevant vouchers for your trip. To pay the outstanding balance on your booking, please login to Manage My Booking using your email address and password then click pay balance, alternatively call 0871 2211696* and select option 2. If you have any queries please contact us on operations@lowcostholidays.com Wishing you a fantastic holiday from the team at lowcostholidays. IMPORTANT INFORMATION Lowcostholidays.com is a member of ABTA, the Association of British Travel Agents. All the services booked for you have been booked by us as agents acting on behalf of the relevant principal. We are not the principal. We will not confirm the booking unless we have received payment on behalf of the principal, credit and charge cards carry a levy of 2.5% per booking. Debit cards carry a levy of 1.25%. Bookings made by phone are as legally binding as those made online or in writing. As soon as we have confirmed the booking, a contract will exist between you and the principal. All requests for a major change to an existing booking, including change of dates (which may be treated as a cancellation) changes in number of passengers travelling, and cancellation, must be notified by email to us at the email address shown above, and will not become effective until we have received such email notice. Any changes to your booking will incur an amendment fee plus any charges levied by the principal ( suppliers ). In the event that you have to cancel then the supplier s cancellation charges will apply. Please refer to our website for full terms and conditions.
Flight Summary 07 Apr '12 Supplier Reference: J4ZYYF flying with flymonarch.com Passenger List Mr Thomas Prince Miss Emily Bloss Mr Joshua Macartney-Levett Outbound Flight Details Flight Departing Day and Time Arriving Day and Time ZB238 London Gatwick 06 Jul '12 07:40 Lanzarote 06 Jul '12 11:40 Inbound Flight Details Flight Departing Day and Time Arriving Day and Time ZB239 Lanzarote 13 Jul '12 12:30 London Gatwick 13 Jul '12 16:25 Baggage: 4 bags for more information regarding baggage allowances please visit http://www.lowcostholidays.com/baggage/airline-baggage-allowances.html. Total Price 939.84 Amount Paid 939.84 Outstanding Balance 0.00 Your flight carrier is a "ticketless" airline, therefore, there's no need to worry about collecting tickets. All you need to remember for check-in is your reference number for your flight plus your travel documents (i.e. Passport, Visa etc). Due to security measures from the UK Government, all airlines are required to provide advance passenger information (API or APIS) for all passengers travelling to and from the UK. API requires Passport/valid national ID card information to be provided prior to travel, failure to do this may result in additional penalties from your airline or refusal of travel. Please send the following details to passports@lowcostholidays.com Your Booking Reference Your Name as per passport (to include First, Middle and Last name) Passport Number Date of Birth Issue date of passport (date/month/year) Expiry date of passport (date/month/year) Nationality Country of issue Mobile Number (which you can be contacted on while overseas) For any other flight-related enquiries (eg baggage allowance, terminal information etc), please refer to the airline website (www.flymonarch.com) lowcostholidays.com is acting as a booking intermediary only on your behalf.
Accommodation Invoice 07 Apr '12 Passenger List Mr Thomas Prince Miss Emily Bloss Mr Joshua Macartney-Levett Accommodation Details Starting Nights Description/Rooms Board Basis 06 Jul '12 7 Sun Park Aparthotel (**SPECIAL OFFER** 1 Bedroom Apartment Balcony Terrace) 06 Jul '12 7 Sun Park Aparthotel (**SPECIAL OFFER** 1 Bedroom Apartment Balcony Terrace) All Inclusive All Inclusive We act as a retail agent for Lowcostbeds Switzerland booking ref 2053690 Supplier Price 786.30 Discount Applied - 26.22 Your Price 760.08 Amount Paid 760.08 Outstanding Balance 0.00
Transfer Invoice 07 Apr '12 Passenger List Miss Emily Bloss Mr Joshua Macartney-Levett Mr Thomas Prince Transfer Details From To Date Type of Vehicle Seats Lanzarote (ACE) Sun Park Aparthotel 06 July 2012 Shared Shuttle 4 Sun Park Aparthotel Lanzarote (ACE) 13 July 2012 Shared Shuttle 4 Total Price 68.00 Amount Paid 68.00 Outstanding Balance 0.00
Accommodation Voucher Please Ensure You Retain This Copy Sun Park Aparthotel Calle Janubio s/n 35580 Playa Blanca Lanzarote Lead Passenger Arriving Nts Room Type Board Basis Adt Ch Inf 06 July 2012 7 **SPECIAL OFFER** 1 Bedroom Apartment Balcony All Inclusive 2 0 0 Terrace 06 July 2012 7 **SPECIAL OFFER** 1 Bedroom Apartment Balcony Terrace All Inclusive 2 0 0 Request High Floor, Rooms Close Together, Double Bed, Pool View, Sea View. We will ensure your request is passsed to the accommodation, but cannot guarantee your requirement can always be met. We act as a retail agent for Lowcostbeds Switzerland booking ref 2053690 IN RESORT CONTACT DETAILS In the event of any problems or difficulties you must contact the hotel immediately, so they have the opportunity to rectify the situation from the outset. If you are unable to resolve matters to your satisfaction please contact lowcostbeds.com Switzerland 24 hour telephone service on 0844 372 2260 or you can contact us on our number shown above. Failure to report any issues in resort could invalidate any claims made upon your return.
Accommodation Voucher Voucher to be handed to Hotel at check in. In exchange for this voucher please provide the following services: Sun Park Aparthotel Calle Janubio s/n 35580 Playa Blanca Lanzarote Lead Passenger Arriving Nts Room Type Board Basis Adt Ch Inf 06 July 2012 7 **SPECIAL OFFER** 1 Bedroom Apartment Balcony All Inclusive 2 0 0 Terrace 06 July 2012 7 **SPECIAL OFFER** 1 Bedroom Apartment Balcony Terrace All Inclusive 2 0 0 Request High Floor, Rooms Close Together, Double Bed, Pool View, Sea View. We will ensure your request is passsed to the accommodation, but cannot guarantee your requirement can always be met. We act as a retail agent for Lowcostbeds Switzerland booking ref 2053690 IN RESORT CONTACT DETAILS In the event of any problems or difficulties you must contact the hotel immediately, so they have the opportunity to rectify the situation from the outset. If you are unable to resolve matters to your satisfaction please contact lowcostbeds.com Switzerland 24 hour telephone service on 0844 372 2260 or you can contact us on our number shown above. Failure to report any issues in resort could invalidate any claims made upon your return.
Transfer Voucher Arrival Transfer provided by resorthoppa. Reference 2351235 Lead Passenger Passengers 4 Arrival Date 06/07/12 at 11:40 Transfer Type Shared Shuttle Flight Number ZB238 Hotel/Apartment Sun Park Aparthotel in Playa Blanca Arrival at Lanzarote (ACE) on arrival in lanzarote airport your transfer provider is viajes urbis. on arrival, please collect your luggage and make your way through to the arrivals hall in terminal 1, and turn right and look for viajes urbis office (no. 22). your transfer provider's representative/driver will be holding a resorthoppa / viajes urbis clip board with your name on it. please identify yourself to the transfer provider's representative by showing your confirmation voucher and in turn they will direct you to your waiting shuttle. in normal circumstances, you will leave the airport no more than 60 minutes after making contact with your transfer representative. in the event of a problem with your luggage, please send one person from your party to the meeting point to advise our representative/driver of the delay. it is vital that you make contact with the representative/driver within 1 hour of landing. if you do not immediately see your driver please call (0034) 607 884 315 or (0034) 667 769 354 and ask for assistance to locate your driver. please do not leave the airport without contacting this number. during your stay in spain canaries if you make any changes to your holiday accommodation or return flight home, you must inform us as soon as possible and no later than 72 hours prior to your planned departure so we can update your transfer details. Departure Transfer provided by resorthoppa. Reference 2351235 Reconfirmation Reference Number 2351235 Lead Passenger Passengers 4 Departure Date 13/07/12 at 12:30 Transfer Type Shared Shuttle Flight Number ZB239 Hotel/Apartment Sun Park Aparthotel in Playa Blanca Departure from Resort departure information from playa blanca it is essential that you reconfirm the arrangements for your return shared shuttle transfer no later than 24 hours before your scheduled departure so we can confirm your pick up time and place. please see the following options available to you; 1. you can log on to http:// confirm.viajesurbis.com 24 hours before your scheduled departure with your booking confirmation and your return flight details to hand to check your transfer details. 2. personalised fax: you will receive a personalized fax from viajes urbis at your hotel reception with your reconfirmed transfer departure time, please do not reply to this fax. 3. sms text message: if you gave us your mobile number when you booked your transfer, details of your return transfer will be sent to your mobile phone approximately 2430 hours prior to your departure. if for any reason you havent received confirmation via the above methods, please call our office on: (+34) 928 511 472, 24 48 hours prior to departure. shuttle service vehicles can run slightly early or late depending on traffic and other passengers not being on time, therefore please be at the
designated pick up point at least 15 minutes before your pick up time, and be prepared to wait at least 20 minutes after your confirmed pickup time before calling us so we can investigate any delays. contact details resort office hours: monday friday 10:00 13:00 and 15:00 18:00 and saturday 10:00 13:00 if you are departing on monday please call on saturday to reconfirm your transfer details. resort office telephone number: (0034) 928 511 472 emergency calls only, please call: (0034) 607 884 315 or (0034) 667 769 354. return transfer pickup times are not available on this number. if you are calling from a uk mobile phone you need to first enter the 0034. please omit this code if you are dialling from a spanish phone or a spanish mobile phone. terms and conditions the supplier cannot be held responsible for any costs incurred if you don't reconfirm your departure transfer arrangements or keep us informed of any changes to your accommodation or flight details. please note we act as an agent only in respect of all bookings we take on your behalf. we accept no liability in relation to any contract you enter into or for any transfers that you book or for the acts of omissions of any transfer provider ("principal(s)") or other person(s) or party(ies) connected with the transfers. for all bookings your contract will be with the provider of the transfers concerned. the principal's booking conditions will apply to your contract. copies of these terms and conditions are available from us on request.