flydubai on GDS Dear Agent, Please find below frequently asked questions. This will help you understand our product and you will be able to respond to the passenger immediately. If you have any doubts or questions, please read the below FAQ and then refer to the fare rules. If still in doubt, please email us at fzgds@flydubai.com only. Do not copy any other flydubai email id. If it is Business Class, please mention Business Class in the subject line. 1. How do I know how much is my checked in baggage? The tickets issued in the GDS, are inclusive of checked-in baggage. Business Class 40kgs checked baggage allowance. Economy Class - The weight depends on the sector/seasonality. If you wish to find out the baggage allowance, please make a booking and price the same, the TST will show the baggage allowance. NOTE - Baggage upgrade is not possible for tickets issued on the GDS. Passenger will have to pay excess baggage at the airport. For Excess baggage rates, please access this link - http://www.flydubai.com/en/travel/baggage-policy/ 2. How do I do Pre seating for GDS bookings? Do we have the facility of bassinet seating? Please note you will not be able to view the seat map on the GDS. We do not have Bassinet facility. Business Class Free seating can be done on the GDS itself using the NSSA/NSSW entry OR email fzgds@flydubai.com with the request. Economy Class - If you wish to buy the XLGR/FRST seats, for UAE agents you will need to have a prepaid IATA account or the passenger can also use his credit card. For outstation agents or agents who have child agents under them, please contact your parent Travel Agent or our flydubai distributor. NOTE - Please be informed that the facility to book seats for GDS booking is now available through travel agent portal ( Only for 141 & 169 issued TKT's in economy class). Agent can retrieve booking by entering FZ PNR and last name under manage booking tab, then click add services to add the required SSR's. Once the SSR s are added payment can be completed by invoice as normal. If you are facing a system issue, please send us the screen shot of the same for investigation. For some reason it is not happening, then fill in the below grid and send the same to fzgds@flydubai.com. Ensure you have funds in your pre paid account.
PNR PAX NAME DEP DATE SECTOR SEAT NUMBER PAX CTC WITH CODE PAX EMAIL ID PRE PAID IATA NUMBER AMOUNT Additional Information: We have three types of aircraft in operation at the moment therefore the seat numbers/charges vary as mentioned below: A. The charges are as follows for our All Economy Flight (Y189): S No. Charges Rows SSR 1 AED 100.00 1ABC, 2DEF, 15ABCDEF,16ABCDEF XLGR 2 AED 20.00 2ABC, 3ABCDEF-4ABCDEF FRST B. The charges are as follows for our Two class Configured Flight (J12/Y162): S No. Charges Rows SSR 1 AED 100.00 6ABCDEF,15ABCDEF,16ABCDEF XLGR 2 AED 20.00 7ABCDEF FRST C. The charges are as follows for our Business Class Aircraft operating as all economy ( Y174 ): S No. Charges Rows SSR 1 AED 100.00 6ABCDEF,15ABCDEF,16ABCDEF XLGR 2 AED 20.00 7ABCDEF FRST 3. What is the date change rule for Business class tickets? Before Journey Commences: No date change fees (therefore no code required). All changes to the bookings have to be done prior to scheduled departure time. Fare difference if any has to be collected and added to the base fare when re-issuing the ticket. We do not allow revalidation. New taxes also have to be collected. Ensure the original segment is cancelled before the ticket is exchanged or ADM will be raised. You will need to contact your gds helpdesk for further queries. After Journey Commences:
No date change fees (therefore no code required). All changes to the bookings have to be done prior to scheduled departure time. Fare difference if any has to be collected and added to the base fare when reissuing the ticket. We do not allow revalidation. New taxes also have to be collected. If rebooked in the same class as per the original ticket, then no fare difference needs to be collected. Ensure the original segment is cancelled before the ticket is exchanged or ADM will be raised. You will need to contact your gds helpdesk for further queries. NOTE- If the passenger is a No Show or if changes are done after scheduled flight departure time, then please charge the penalty as mentioned in the fare rules per sector. This needs to be collected using tax code CP and the ticket re-issued. Fare difference if any also needs to be added to the base fare when re-issuing the ticket. 4. What is the date change rule for Economy class tickets? Before Journey Commences: No date change fees (therefore no code required). All changes to the bookings have to be done 24hours prior to departure. Fare difference if any has to be collected and added to the base fare when re-issuing the ticket. We do not allow revalidation. New taxes also have to be collected. Ensure the original segment is cancelled before the ticket is exchanged or ADM will be raised. You will need to contact your gds helpdesk for further queries. No changes permitted within 24hours to departure and upon NO SHOW. After Journey Commences: No date change fees (therefore no code required). All changes to the bookings have to be done 24hours prior to departure. Fare difference if any has to be collected and added to the base fare when re-issuing the ticket. We do not allow revalidation. New taxes also have to be collected. If rebooked in the same class as per the original ticket, then no fare difference needs to be collected. Ensure the original segment is cancelled before the ticket is exchanged or ADM will be raised. You will need to contact your gds helpdesk for further queries. No changes permitted within 24hours to departure and upon NO SHOW. 5. What are the cancellation / refund rules for Business Class tickets? FULL REFUND:
Please Note The refund rule for Full refund rule in Business class is USD 55 per direction. This is subject to bookings of the unutilised sector being cancelled prior to departure. Only unutilised Taxes will be refunded in case of NO SHOW. Infants have no penalty charges. Examples: Ticket issued DXB-DOH-DXB If full ticket is being refunded the penalty will be USD 110. Ticket issued DOH-X/DXB-LKO If full ticket is being refunded the penalty will be USD 55. Ticket issued DOH-DXB-LKO If full ticket is being refunded the penalty will be USD 55 even if stopover taken. Ticket issued DOH-X/DXB-LKO-X/DXB-DOH - If full ticket is being refunded the penalty will be USD 110. Ticket issued DOH-X/DXB-LKO-DXB-DOH - If full ticket is being refunded the penalty will be USD 110 even if stopover taken. Ensure the ticketed segment is cancelled before the ticket is refunded or ADM will be raised. PARTIAL REFUND: Please Note The refund rule for Partly Utilised Tickets in Business class is Deduct 75% of the ticketed fare plus Penalty charges of USD 55. This is subject to bookings of the unutilised sector being cancelled before departure. Only unutilised taxes will be refunded in case of NO SHOW. The above rules are available on the GDS. Also note in the event of a combination of fares the most restrictive fare condition applies. 6. What are the cancellation / refund rules for Economy Class tickets? FULL REFUND: Please Note The FULL refund rule for Economy class is USD 100 per direction. This is subject to bookings of the unutilised sector being cancelled 24hrs prior to departure. Infants have no penalty charges. Examples: Ticket issued DXB-DOH-DXB If full ticket is being refunded the penalty will be USD 200. Ticket issued DOH-X/DXB-LKO If full ticket is being refunded the penalty will be USD100. Ticket issued DOH-DXB-LKO If full ticket is being refunded the penalty will be USD 100 even if stopover taken. Ticket issued DOH-X/DXB-LKO-X/DXB-DOH - If full ticket is being refunded the penalty will be USD 200. Ticket issued DOH-X/DXB-LKO-DXB-DOH - If full ticket is being refunded the penalty will be USD 200 even if stopover taken. PARTIAL REFUND:
Please Note The refund rule for Partly Utilised Tickets in Economy class is Deduct 75% of the ticketed fare plus Penalty charges of USD 100. This is subject to bookings of the unutilised sector being cancelled 24hrs prior to departure. The above rules are available on the GDS. Also note in the event of a combination of fares the most restrictive fare condition applies. 7. Can the passenger modify his booking through flydubai touch points? flydubai touch points (call centre/retail shop/gsa) will not be able to assist in cancelling or modifying GDS bookings. The passengers have to be informed at the time of ticketing to contact his ticketing agent for any changes and refund. 8. How can an agent claim refund? For normal refunds agents can process the same through the GDS. For waivers/tax refund, you will need to raise a refund application through the BSP link. Please note these refunds will be authorised within 1 month of application. Please follow up only after 1 month. 9. Can a ticket be re-routed? Business Class With reference to re-routing your ticket issued in Business class, the same is possible. Please ensure the changes are done before flight departure, fare / tax difference if any has to be collected and ticket reissued. If you have moved to a lower fare, no refund will be given. Origin country should remain the same. Economy Class With reference to re-routing your ticket issued in Economy class, the same is possible. Please ensure the changes are done 24hrs before departure of flight, fare / tax difference if any has to be collected and ticket re-issued. If you have moved to a lower fare, no refund will be given. Origin country should remain the same. 10. Can we make a spelling change to GDS bookings? No changes can be done to the name for GDS bookings. Cancel and issue a new ticket, penalties apply as per fare rules. Name change is not possible. 11. Can a child be booked on a separate PNR? Yes, but the agent should TCP the child with an adult 16yrs and older, both should be traveling on same flight/date/cabin class.
12. Can we book groups on the GDS? Please note the fares on the GDS are only for Individual passengers (less than 9). As mentioned in the fare rules- THIS FARE MAY ONLY BE USED TO CREATE BOOKINGS FOR PASSENGERS UP TO 9.PLEASE CONTACT GROUP DESK FOR BOOKINGS MORE THAN 9 PASSENGERS ELSE THEY WILL BE SUBJECT TO CANCELLATION. If you have a group travelling, please contact the local flydubai distributor in that country who will assist you. If no distributor is available, please email fzgds@flydubai.com. For UAE agents please email Uaesalessupport@flydubai.com.The relevant department will revert to you. 13. What is the Time Limit for a GDS booking? flydubai does not send time limit messages to the GDS. Please refer to the fare rules as shown below. Tickets should be issued for all passengers in full if more than one pax/sector is booked. Partial payment will not be accepted and the booking will be cancelled by fz. Business Class RESERVATIONS ARE REQUIRED FOR ALL SECTORS. NOTE - WHEN RESERVATIONS ARE MADE AT LEAST 48 HOURS BEFORE DEPARTURE TICKETING MUST BE COMPLETED WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE OR AT LEAST 48 HOURS BEFORE DEPARTURE WHICHEVER IS EARLIER. ----- WHEN RESERVATIONS ARE MADE WITHIN 48 HOURS TO DEPARTURE TICKETING MUST BE COMPLETED AT THE SAME TIME. Economy Class RESERVATIONS ARE REQUIRED FOR ALL SECTORS. NOTE - WHEN RESERVATIONS ARE MADE AT LEAST 48 HOURS BEFORE DEPARTURE TICKETING MUST BE COMPLETED WITHIN 24 HOURS AFTER RESERVATIONS ARE MADE OR AT LEAST 48 HOURS BEFORE DEPARTURE WHICHEVER IS EARLIER. ----- WHEN RESERVATIONS ARE MADE WITHIN 48 HOURS TO DEPARTURE TICKETING MUST BE COMPLETED AT THE SAME TIME. Note When there is a combination of fares, the most restrictive time limit will be applicable for the booking. 14. Can an agent VOID his ticket? What are the charges?
Yes, he can only on the day of issuance on the GDS.NIL charges for voiding a ticket. The booking has to be cancelled before scheduled departure before voiding the ticket or it is considered utilised. No need to inform flydubai. 15. What does an agent do if a flight is cancelled/delayed more than 3 hours/ misconnection? If he wants to rebook for a new date, he can do so and re-issue the ticket with no additional charges as long as he gets a seat in the original RBD. If he is unable to get a seat on the same RBD, he should book on any available flight on the ticketed RBD and email us at fzgds@flydubai.com with new flight no/date/class as required, we will do our best to assist and confirm the new date. Do not book in wrong RBD s. If the agent wants to claim refund, cancel the booking and do the refund on the GDS. 16. Do we accept Unaccompanied Minors (UMNR)? Can a child below 12 years travel alone? No, once the passenger reaches his 12 th birthday, he/she can travel alone. No special assistance will be provided. For children below 12 years, they have to be accompanied by an adult 16years and older booked on the same flight/date and cabin class. 17. How do I feed contact details of the passenger for fz bookings, so that during times of disruption, the airline can reach the passenger? To Update Home Phone no. OSI FZ CTCH 0097141234567 (Ensure to put the number with the full code) To Update mobile Phone no. OSI FZ CTCM 00971501234567 (Ensure to put the number with the full code) To Update email id OSI FZ CTCE test.test//flydubai.com (Replace @ with //) 18. What are the Special meals provided by flydubai for Business Class passengers? flydubai provides the following special meals only for passengers booked in Business class. Please use the code mentioned below to book on the GDS. Please note this request cannot be done within 24hrs to departure. No. SSR Description 1 DBML Diabetic Meal 2 VLML Lacto-Ovo Vegetarian meal 3 VGML Vegetarian Meal 4 AVML Asian Vegetarian Meal
5 LSML Low Sodium Meal 6 HNML Hindu Meal 7 LFML Low Fat Meal 8 VOML Oriental Vegetarian Meal 9 CHML Child Meal 19. Are Stopovers permitted? Yes, Stopovers are permitted as per fare rules. Ensure necessary taxes are collected. 20. Can an agent make a return booking with O/B Business class and Return Economy or vice versa combination? Yes. Please note in this case the most restrictive conditions apply for Time limit/ Modifications and Refunds. 21. Can we add an infant to a booking already ticketed? Yes you can. Please manually price the infant and issue the ticket. For more help, please contact your GDS help desk. 22. What are the RBD s in Business and Economy Class for flydubai? Business Class: J / C / Z Economy Class: A/B/E/I/K/L/M/N/O/Q/R/T/U/V/W/Y If you re booking receipt shows differently, please get your software updated by the GDS. 23. Does flydubai provide free meals on Board? Free meals are provided for all passengers travelling in Business Class. In Economy class, the following sectors we provide free meals on board BJM/BEG/BTS/OTP/DAR/EBB/HGA/JUB/KGL/PRG/SJJ/SKP/SOF/ZAG/ZNZ. Option of veg or non-veg will be served. No special requests can be made.
Please refer to this link for more details - http://www.flydubai.com/en/meals-on-board-new/ For Economy class passengers, we have pre sell snacks or meals based on the destination which can be purchased 48hrs before to departure or can be bought on board the aircraft (subject to availability). NOTE - Please be informed that the facility to book meals for GDS booking is now available through travel agent portal ( Only for 141 & 169 issued TKT's in economy class). Agent can retrieve booking by entering FZ PNR and last name under manage booking tab, then click add services to add the required SSR's. Once the SSR s are added payment can be completed by invoice as normal. 24. Can a ticket be voluntarily downgraded to economy? Will we get refund? - No refund is given for Voluntary downgrades. The best option would be to put the original ticket for refund and issue a new economy ticket. Penalties as per fare rules will apply. 25. Can we Voluntarily Upgrade a ticket? - Yes, we will allow voluntary upgrade. - If the journey is within 24hours, full penalty of fare will apply for that sector. Change fees have to be manually added and collected on the tickets as tax CP. - If the departure is more than 24hrs, please re-issue collecting the fare difference and new taxes as applicable. 26. Can an Adult travel in Business Class and child in Economy or vice-versa? This is not permitted and passengers will be offloaded. Any passenger below 12 years has to travel with an adult in the same FLIGHT/DATE/CABIN CLASS. 27. Who are our Interline partners? Airline Code TKT Code 1 Air Astana KC 465 2 Air France AF 57 3 Atlas Jet KK 610 4 Azerbaijan Airlines J2 771 5 China Southern Airlines CZ 74 6 Delta Airlines DL 6 7 Emirates EK 176 8 Ethiopian Airlines ET 71
9 Hahn Air HR 0 10 Jet Airways 9W 589 11 KLM KL 74 12 Malaysian Airlines MH 232 13 Philippine Airlines PR 79 14 Qantas Airways QF 81 15 Royal Brunei BI 672 16 Singapore Airlines SQ 618 17 STA 0O 0 18 Tarom Airline RO 281 19 United Airlines UA 16 20 Virgin Atlantic VS 932 We have outbound interline only with EK/9W/PR on certain routes, please check fare rules for further information. 28. What happens when you split a booking on the GDS? Please note the flydubai PNR does not change when you split the booking on the GDS. This is our system functionality. You can proceed with the changes and that will be actioned correctly by our system. 29. Does flydubai accept Medical Passengers? All wheelchair requests need to be added to the PNR, using the correct SSR (WCHR/WCHS). For WCHC requests please email fzgds@flydubai.com with all medical records / reason for wheelchair and a fit to fly certificate (in English) we will evaluate and advise. flydubai does not accept stretcher and MEDA passengers. 30. What is the minimum connecting time at DXB Terminal 2 between fz and fz? The minimum connecting time is 1 hour; always maintain the same or the passenger will be inconvenienced and any costs incurred will be debited to your IATA. 31. Can we do web check-in? Yes, web check-in is now open for GDS bookings as long as the itinerary is only on flydubai. For more details please refer to this link - http://www.flydubai.com/en/checking-in/ 32. Can I purchase In Flight Entertainment (IFE)? Yes you can. NOTE - Please be informed that the facility to book IFE for GDS booking is now available through travel agent portal ( Only for 141 & 169 issued TKT's in economy class). Agent can
retrieve booking by entering FZ PNR and last name under manage booking tab, then click add services to add the required SSR's. Once the SSR s are added payment can be completed by invoice as normal. 33. What is the minimum purchase time to issue a ticket? Reservation and ticketing has to be done minimum 2hrs prior to schedule departure. 34. Are OPEN JAW permitted? Yes, as long as you are getting a guarenteed fare indicator. 35. Why is the coupon showing FLOWN when the passenger was a NO SHOW or booking cancelled within 24hrs? flydubai will change the coupon to FLOWN to avoid misuse as no changes are permitted within 24hrs and after NO SHOW. Even if coupon is open and agent does not follow the fare rules, ADM will be raised with ADM fee. NOTE- Rules and conditions are subject to change without prior notice; please always refer to the GDS fare rules for the latest. HAPPY SELLING!