Lapland Holidays with Canterbury Travel 2016
Welcome to Lapland with Canterbury Travel Imagine a place where the scenery is simple yet majestic; where sheer silence is only broken by the sound of huskies barking excitedly in anticipation of their next sleigh run. This is a place where you can enjoy a romantic reindeer sleigh ride through a forest covered in deep crisp snow. This is the glory of Lapland, the home of a kindly old gentleman, now over 400 years old, who still believes in the true meaning of Christmas Santa Claus. Celebrate the festive season and enjoy a once in a lifetime holiday to a land full of mystery and magic. For Canterbury Travel are not only about the movement of people, but about precious moments worth remembering. At Canterbury Travel, we believe that whether you purchase a 1 day tour to Lapland or a longer duration, it s important to enjoy the best standards of service and tour content available. Therefore our holiday arrangements are not just inclusive of flights, accommodation and transfers, in-flight catering and meals as per itinerary but outdoor Arctic activities as specified using huskies, reindeer and snowmobiles and the hire of snow suits and boots, plus entertainment and presents for children ages 2-11 years inclusive. One day tours are full of activity, set in the countryside of Lapland, though due to time constraints are a little less leisurely than our other tours. Overnight tours provide a more relaxed atmosphere, an enhanced activity programme in wilderness locations and the romance of searching for Father Christmas. No matter which tour you choose an individual meeting with Santa is assured and children can deliver in person their Christmas letters and receive a present from the great man. 2 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
Visit Santa with Canterbury Travel Santa s Special Elves It s time to meet Santa s Special Elves these wonderful characters appear exclusively on all overnight tours. Speedy Sam Dressed in red, Speedy Sam is a restless, somewhat impatient but VERY reliable Santa s Helper. You may see him rushing around ensuring things are ready on time for Santa. Will Speedy Sam decide if you have been good or naughty this year? Snowy Bowy Wearing a blue and white dress with silver trim, Snowy Bowy just loves everything to do with snow. She enjoys placing bows on trees, building snowmen, castles and much more. She adores the bows on presents and has so much fun decorating presents for Christmas. Noisy Nod This very cheerful Elf dressed in green, is a big fan of musical instruments, Christmas songs and carols. You ll know when Noisy Nod is close by as the bells on his clothes will ring. He can usually be found nodding his head and dancing to the bells crying Ho, Ho, Ho. Will the bells lead you to Santa? Tricky Dicky The cheekiest of the Elves, Tricky Dicky is the real joker of the pack! Dressed in orange and yellow, he just loves to play games with people. He may tell a fib or two to mislead you but he s sure to make you laugh along the way Contents 2-3 Introductory 4-5 Luosto Resort and Accommodation 6-7 Pyha Resort and Accommodation 8 Luosto Villas & VIP Experience 9 Special Offers and Tour Activities 10-11 Magical Moments 12-13 Magical Memories 14-15 Magical Interlude 16-17 Majestic Lapland 18-19 Magical Sojourn 20-21 Christmas at Luosto 22 Enchanting Lapland 23 Frequently Asked Questions 24-25 Lapland Arctic Adventure 26 Terms and Conditions 27 Weddings in Lapland/ Insurance YOUR FLIGHTS Tours in this programme are undertaken by charter flights. Charter services are based on the use of various carriers from airports as specified in the programme. Flight times are subject to final slot confirmation by the airport authorities. Your flight duration is on average 3 ½ hours each way. CLIENTS SECURITY Canterbury Travel (London) Ltd is a fully bonded tour operator, registered in England No. 995587, registered office 843 Finchley Road, London. NW11 8NA. The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is 0739. Clients booking with Canterbury Travel are fully protected. Canterbury Travel is a full time agency member of the International Air Transportation Association (IATA). Currently for United Kingdom departures protection is provided in the form of an ATOL protection fee of 2.50 per passenger. The ATOL protection fee is in addition to the tour cost. YOUR FINANCIAL PROTECTION All the flights and flight-inclusive holidays in this brochure are protected by the ATOL scheme. When you pay you will be supplied with an ATOL certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to: www.atol.org.uk/atolcertificate For reservations and information visit www.santa-holidays.com or call 01923 822388 3
Visit Santa with Canterbury Travel The magical resort of Luosto Log Cabins Staying in a cosy traditional log cabin is a great way to experience Lapland. Cabins are generally openplan, although a number of 2 bedroom cabins are available. Log cabins offer a good degree of comfort & are well-equipped with kitchenette, sauna/shower room, drying cupboard, central heating and a log fire. Cabins are individually furnished & may differ from the pictures shown. Breakfast & dinner are taken in resort in an allocated restaurant. Set on the edge of the National Park, which is renowned for its natural beauty, the small ski village of Luosto provides the dramatic backdrop for your holiday to Lapland. Situated above the Arctic Circle, just 90 mins north of Rovaniemi, it is hard to imagine anywhere more beautiful or unspoilt as Finnish Lapland. And it is here where we can see why Santa has chosen Lapland as his homeland Open-plan cabins Such cabins provide a very comfortable sleeping area with 2 double beds built into the wood at a lower level and 2 single upper beds. These cabins generally accommodate 3-6 persons and they are located between 10-20 mins walk, from the resort centre. Two bedroom cabins These cabins generally accommodate 4-6 persons. The 2 bedroom cabins are approx. 20-30 mins walk from the resort centre. Vaisko Restaurant In Luosto it is possible to upgrade your evening dining experience by pre-booking dinner at Vaisko Restaurant for the duration of your stay. Vaisko offers an A La Carte menu and traditional Lappish cuisine. Please ask for prices and further details at the time of booking. A sample menu can be found on our website. Two bedroom cabin Open-plan cabin Open-plan cabin 4 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
Luostotunturi Hotel This is a charming hotel, which has been built in the shape of a Lappish reindeer earmarking. This attractive hotel complements its natural surroundings & affords a selection of well-appointed bedrooms and suites. The Amethyst Spa swimming pool is available for residents use. (Local charges may apply for clients staying in cabins and Villas.) A buffet style breakfast & dinner is available in the main restaurant. Twin rooms These are comfortable guest rooms, with en-suite shower and toilet. TV with a small number of satellite channels, telephone, hairdryer and mini-bar/fridge. Family Rooms (max. 4 persons) Such rooms have twin beds plus a convertible double sofa bed. En-suite shower room and toilet. TV with a small number of satellite channels, telephone, hairdryer and mini-bar/fridge. Duplex Family rooms (max. 5 persons) Duplex rooms are suitable for families with children age 4 and above. Each room has twin beds at floor level and either 2 or 3 mattress style beds for children on the upper/mezzanine level, which is accessed via a gated staircase. Amethyst Suites (price on request) Suitable for 4-6 persons and furnished to a high standard; the Amethyst Suites have views of the natural fell landscape. The suites have 2 bedrooms, a sauna/shower room with toilet. Plus telephone, TV, hairdryer, kitchen & clothes drying cabinet. There is a convertible 2 seater sofa bed in the lounge. Tunturi Suites (price on request) A spacious bright and attractively furnished suite with balcony overlooking the Luosto fells. The Tunturi Suite comprises 1 bedroom, a lounge with double sofa bed & an en-suite shower room with toilet. Also, a kitchen, telephone, TV, hairdryer and clothes drying cabinet. Duplex Family room Amethyst Suite Family room For reservations and information visit www.santa-holidays.com or call 01923 822388 5
Visit Santa with Canterbury Travel The magical resort of Pyha Pyha is a small village which is set in stunning scenery on the edge of a National Park that is renowned for its excellent ski facilities. It is situated above the Arctic Circle in the heart of Santa s homeland. In Pyha you can choose to stay in a variety of accommodations from a luxury apartment, to a traditional log cabin, to a comfortable hotel room, convenient to resort. It is hard to imagine anywhere more beautiful or unspoilt than the home of the real Santa Claus, Finnish Lapland. Pyha Log Cabin In Pyha we have a selection of log cabins which are suitable for families of 3-6 persons. The log cabins vary in style, layout and decoration. Cabins are open-plan (so no separate bedrooms) and the beds vary from double beds and bunk beds (very traditional and Lappish in style) to beds/mattresses in a loft area suitable for both adults and children. Cabins have a log fire, drying cupboard, kitchenette, sauna and a shower room with w.c. Cabins are generally 15-25 mins walk from resort centre. Pyha Log Cabin Pyha Log Cabin 6 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
Pyha Suite A Pyha Suite is suitable for 2-5 persons. The Pyha Suites have 2 bedrooms, one with twin beds and the other with a double bunk at the lower level and a single bunk above. They also offer a sauna, private facilities, drying cupboard, kitchenette and a lounge area with TV/DVD. The Pyha Suites are a short walk from resort centre. Pyha Apartment A Pyha Apartment is suitable for 4-8 persons. The Pyha Apartments have 3 bedrooms, two with twin beds and another with bunk beds. Plus a sauna, private facilities, drying cupboard, kitchenette & a lounge area with double sofa bed and TV/DVD. Apartments are approx. 8 mins walk from resort centre. Pyha Hotel Rooms The main hotel where the restaurant is located features a selection of rooms for 2-3 persons. Plus a small number of family rooms, that can accommodate 4 persons. This is an excellent choice should you wish to have easy access to the restaurant. Pyha Suite Pyha Apartment Pyha Hotel Room For reservations and information visit www.santa-holidays.com or call 01923 822388 7
Luosto Villas (Price on request) Villa Exterior Lounge Bedroom The Luosto Villas are centrally situated close to the ski slope. The 4 bedroom Villas offer amongst the highest specification of accommodation in Luosto. A duplex Villa over 2 floors, the master bedroom is en-suite with a Jacuzzi bath. There are 3 further bedrooms, 1 twin, 1 single and 1 triple with a double bunk at the lower level and a single bunk above (suitable mostly for children). There are 2 lounges which have double sofa beds. As well as a log fireplace, this luxurious villa features a superb sauna area and kitchen/diner. VIP Experience For a more exclusive stay in Lapland, we off a VIP package. This experience is available for the 2, 3 and 4 night tour durations to Luosto. The VIP package includes private transfers from/to Rovaniemi Airport, full board accommodation to include breakfast served in your Luosto Villa and dinner at an A La Carte restaurant, the services of a personal tour guide and a tailor-made itinerary for you and your family. Please contact the Reservations Team on 01923 822388 for further details and prices. 8 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
Visit Santa with Canterbury Travel Special Offers and Tour Activities On certain tours the following items are included. Please look out for the icons on the individual tour pages. CD FREE SPECIAL SOUVENIR On departure from Lapland you will receive a souvenir licence to commemorate your visit to Lapland, crossing the Arctic Circle and covering the traditional activities undertaken. FUN FOR ALL Children s entertainment is available at the Merry Elf in Luosto and at the hotel in Pyha. The children s entertainers perform in the late afternoon/early evening, with the exception of arrival and departure days FREE SOUVENIR CD Throughout your stay in Lapland you and your children can sing along to our very own In Search of Santa and his Elves song. (1 CD per booking provided, prior to departure from Lapland.) TOUR ACTIVITIES Your holiday to Lapland is a wonderful opportunity to experience an array of fun yet traditional snow-based activities, which are indigenous to this region. 1 Day Enchanting Lapland On a day trip you will be transferred by a snowmobile drawn sleigh to a beautiful remote hamlet in the Lappish countryside. Once at location, you can enjoy some warming hot berry juice in the snow igloo and you are free to enjoy husky and reindeer sleigh rides, tobogganing & snowmobiling at your leisure. Plus, the highlight of the day a private meeting with Santa. 2-4 NIGHT TOUR ACTIVITIES Make Friends with the Huskies Prepare to be enthralled as the gallant huskies power their way through the Lappish countryside, beneath trees laden with snow in search of the great man. During your 90 minute husky adventure you can learn the art of husky mushing, or experience a thrilling sleigh ride as a passenger. Tour the husky farm and learn about the lives of the dogs and meet some of the huskies. Learn about Santa s Reindeer Your 90 minute reindeer adventure takes in a beautiful sleigh ride through the forest. While at location you will be listening to engaging stories about these magnificent creatures from the herdsmen while enjoying hot berry juice beside a log fire. There may even be time to feed the reindeer. Snowmobile Experience Enjoy an exciting 1.5km snowmobile and sleigh ride through the snowy tundra of the Arctic as we search for Santa. Children s snowmobiles will be available at different locations. SPECIAL OFFERS Limited HALF-PRICE child places A limited number of HALF-PRICE Child Places are allocated to each of our Day Trip departures and to selected departure dates on the 2 and 3 night tours. To qualify your party must consist of at least 4 passengers including 1 child between 2-11 years at the time of return travel. The youngest child in your party (between 2-11 years) will be allocated the half-price child place. Minimum 4 persons, excludes infants. Only 1 half-price child place will be permitted per booking. The 2.50 ATOL protection fee is payable for any half-price child places. The half-price child places are offered on a first come first serve basis and are extremely popular; please refer to our website for latest availability. Snow Activities There will be a variety of snow games with Santa s Elves including snowman making, tobogganing and snowball fights. Additional use of toboggans in resort is free of charge. Meet the Elves at Home Your search for Santa will include a visit to the Elf House, where you will meet Wendy Wood and some of the Elves who have been preparing toys for all the boys and girls who have made it on to Santa s good children list this year. Journey to a Magical Post Office View the Magical Post Office and see where the Elves sort the mail. While in Lapland you will have the opportunity to send postcards to your loved ones. Your Santa Visit All Tours When your search for Santa is finally realised and you discover this enigmatic man s home, you and your children will meet him in private. See their faces light up as they achieve their dream of meeting the real Santa. Children age 2-11 years will receive a gift from Santa. Your Personal Tour Guide Overnight Tours Throughout your stay in Lapland you will be accompanied by a personal tour guide. They will meet and greet you at the airport in Lapland and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland. For reservations and information visit www.santa-holidays.com or call 01923 822388 9
Magical Moments to Luosto Capture the true spirit of Christmas at the scenic resort of Luosto, the perfect setting for your holiday to Lapland. While perhaps a more concentrated tour, Magical Moments provides the perfect opportunity to experience the same ingredients as those of a longer duration. Enjoy reindeer and husky sleigh rides and exciting trips by snowmobile through beautiful snow-covered forests and plains as we seek the great man. Where shall we find him? Will the scouts and elves be there to guide us? Of course they will and even though Santa has been a very busy man, supervising the dispatch of toys in time for Christmas Day; he will be thrilled to meet all the children who made this very special journey to Luosto to see him. FUN FOR ALL CD FREE SOUVENIR CD FREE SPECIAL SOUVENIR LIMITED ½ PRICE CHILD PLACES Tour details Day 1 It s time to join us for an Arctic adventure in Lapland. Upon arrival at Rovaniemi Airport, you will be greeted by your personal tour guide and transported by coach to the magical resort of Luosto. As we approach Luosto a short stop will be made, where you will collect your snow suits and boots. Once in resort, check into your traditional log cabin or hotel room. A welcome dinner will be available in the restaurant this evening. Watch out for the elves as you meander in resort, will mischievous Tricky Dicky be there to play a trick on you? Sledges will be available should you wish to play in the snow in resort this evening. 10 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
2 night Magical Moments to Luosto Your Search for includes: Journey to the Magical Post Office Meet the Elves at home. 90 minute reindeer experience 90 minute husky experience Snowmobile and sleigh ride (1.5km) Children s snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Present from Santa 2 nights full board accommodation In-flight catering Festive Gala dinner Thermal snow suits and boots Souvenir licence and CD Day 2 Your ultimate Lapland experience starts here. Following a warm and filling breakfast, we set off from Luosto for a variety of locations where snowmobiles, reindeer and the ever energetic husky dogs will be waiting to lead our search for Santa. Speedy Sam is often seen racing around making sure that everything is ready for Santa, will he reveal any clues as to where Santa may be? Perhaps we ll bump into Noisy Nod at the Elf House today? He s feeling sleepy; wake him up! We need to know where Santa is. After an action-packed morning you might like to relax beside an open fire. We ll stop for lunch at an outside venue before our search resumes. Could Santa be at the Magical Post Office? Let s find out. Following a fun-filled day it s time to return to Luosto where you can relax and enjoy a drink at the Merry Elf, while your family enjoy the children s entertainment. A farewell dinner will be available this evening. Don t forget to set your alarm clock tonight for tomorrow we have an early start. Day 3 After a hearty breakfast, our search for Santa will resume. If we failed to find Santa yesterday, it is imperative that we reach his home today. Once again we will enjoy a sleigh ride in the Lappish wilderness, Santa is always thrilled to meet every child who visits him, for he knows that they have travelled many miles to reach him and he has a gift for each and every one of them. Lunch will be provided prior to departure from Luosto. Finally it s time to return to Rovaniemi Airport for the return flight home and during the journey you will receive a commemorative licence of your stay in Lapland. Say a fond farewell to Santa, Mrs Claus, Wendy Wood and the Special Elves. For reservations and information visit www.santa-holidays.com or call 01923 822388 11
Magical Memories to Pyha Experience a magical encounter with Santa, Mrs Claus & their beguiling Elves in the remote yet beautiful ski village of Pyha. While in the mystical world of Lapland, you ll meet Noisy Nod, Speedy Sam, Snowy Bowy and Tricky Dicky, and there will be lots of fun along the way in your quest to find the great man. Enjoy a variety of traditional Arctic activities including tobogganing and husky and reindeer safaris in Santa s amazing homeland. It s time to create everlasting memories for you and your family when you finally meet Father Christmas in his secret hideaway near Pyha. FUN FOR ALL CD Tour details Day 1 Leaving the UK far behind, upon arrival at Rovaniemi Airport, your personal tour guide will be waiting to greet you before departing for the scenic resort of Pyha. During the coach journey you ll learn all the actions to the Elf Song, as we embrace the spirit of Christmas. A brief stop will be made to collect your snow suits and boots, then, on arrival in Pyha it s time to settle into your accommodation. This evening relax and enjoy a buffet style dinner in the restaurant. FREE SOUVENIR CD FREE SPECIAL SOUVENIR 12 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
2 night Magical Memories to Pyha Your Search for includes: Journey to the Magical Post Office Meet the Elves at home. 90 minute reindeer experience 90 minute husky experience Snowmobile and sleigh ride (1.5km) Children s snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Present from Santa 2 nights full board accommodation In-flight catering Festive Gala dinner Thermal snow suits and boots Souvenir licence and CD Day 2 Make sure you re in time to enjoy the buffet breakfast, and to appreciate the stunning views over the fells of Pyha from the restaurant then your fun-packed day will begin. Let s hope that Tricky Dicky doesn t try to mislead us when we catch up with him! Today, we will visit a number of locations, where we have been advised that Santa has been seen. At one of the locations you can enjoy learning about the lives of the reindeer and experience a leisurely sleigh safari through the beautiful forest. However, if these magnificent creatures fail to find Santa, rest assured the gallant huskies will succeed. At the husky farm, experience an exhilarating husky sleigh ride over prepared tracks. The Grown Ups can even learn the art of mushing. See where Noisy Nod and his fellow Elves live and check out Wendy Wood s workshop. Enjoy a hot lunch at location then later we ll return to resort for a well-earned Festive Gala dinner. Day 3 Did you find Santa yesterday? No then we must resume our adventures in the Arctic Circle once again. After breakfast join your tour guide and get ready for the fun to begin, let s sing the Elf Song once again. Perhaps today we ll see the elves sorting the mail at the Magical Post Office? Will Snowy Bowy be on hand to provide us with any clues? Of course she will, for Santa is expecting to see all the children before it s time to leave Lapland and each and every one of them will receive a gift from him during the private family meeting. In the early afternoon it will be time for us to head to Rovaniemi for the return flight home. During the journey to the airport your tour guide will provide you with a special souvenir licence to commemorate your never to be forgotten holiday in Lapland. For reservations and information visit www.santa-holidays.com or call 01923 822388 13
Magical Interlude to Luosto Escape the hustle and bustle of the modern world and be transported to a land full of mystery and magic in search of Santa. Prepare to be spellbound by the beauty of Luosto, as you feel at one with nature, set amidst the Lappish wilderness. Meet Wendy Wood, the toymaker & a host of special friends as you search for Santa. Feel the power of the paw, as the huskies whisk you away through ancient snow covered forests in our quest to find the great man. FUN FOR ALL CD FREE SOUVENIR CD FREE SPECIAL SOUVENIR LIMITED ½ PRICE CHILD PLACES Tour details Day 1 Leaving the UK far behind, we arrive in Lapland where our guides will be waiting to transport you to Luosto. Don t worry, you may be staying in a wilderness location but fear not as our excellent accommodation in Luosto will be warm and cosy. After you have checked in, see if you can find Snowy Bowy. She is often seen in Luosto, placing pretty blue bows here and there. Tonight we hope the spirit of Christmas begins here as you relax and enjoy the welcome dinner. 14 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
3 night Magical Interlude to Luosto Day 2 Enjoy a hot buffet breakfast in resort, then it s time to join your tour guide and board the coach as we head to a secret location where we ve been advised Santa has recently been seen. As our adventures begin with the help of huskies and reindeer the Special Elves will provide us with clues as to where Santa may be. Perhaps Prancer, Donner and Blitzen will advise our guides of the best routes to take. Learn about the lives of Santa s furry friends; there may even be time to feed the reindeer before enjoying a sleigh safari. After an exciting morning, we ll stop for a warming lunch. Join Wendy Wood in her toy workshop, when you meet the Elves at home. Once again, this evening there will be a buffet style dinner in Luosto. Day 3 This morning we ll leave Luosto to resume our search for Santa. Will those Special Elves help us to find Santa s secret hideaway today? Yes they will! Expect to play lots of snow games with the Elves, although you ll need to keep up with Speedy Sam as he races around. Watch out for Tricky Dicky, he could well send you in the wrong direction, as we undertake a final search for Santa. When we discover Santa s home, a friendly Elf will be there to welcome you into his house, before inviting you to meet this mesmerising jolly man. Back in resort, enjoy a farewell Gala dinner this evening. Day 4 After breakfast, there will be an opportunity to enjoy some tobogganing in Luosto before we say a fond farewell to our Lappish friends. You may of course prefer to enjoy the resort facilities. Lunch will be taken in Luosto. As we leave resort, we ll sing the Elf Song one last time. During the journey your coach guide will provide a souvenir licence to commemorate crossing the Arctic Circle. A short stop will be made en-route to enable you to purchase some Lapland souvenirs, before it s time to board your flight to the UK. Your Search for includes: Journey to the Magical Post Office Meet the Elves at home. 90 minute reindeer experience 90 minute husky experience Snowmobile and sleigh ride (1.5km) Children s snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Present from Santa 3 nights full board accommodation In-flight catering Festive Gala dinner Thermal snow suits and boots Souvenir licence and CD For reservations and information visit www.santa-holidays.com or call 01923 822388 15
Majestic Lapland to Pyha There s excitement in the air as the festive season approaches and your mind begins to wonder just how to make this Christmas extra special. Your children have always dreamed of meeting the real Santa Claus as they re curious about how he delivers presents around the world. This year you can realise their dream by enjoying a magical family holiday in Lapland; and when you finally discover Santa s secret home with the aid of the Special Elves, your children will be able to ask him their very important questions. FUN FOR ALL CD FREE SOUVENIR CD FREE SPECIAL SOUVENIR Tour details Day 1 Following your flight to Lapland, join your personal tour guide for the transfer to Pyha, a destination set deep in the fells of the National Park. A brief stop will be made enroute to Pyha to collect your over garments and boots. Then it s time to settle into your accommodation and later this evening, relax and enjoy a buffet dinner in the hotel restaurant. 16 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
3 night Majestic Lapland to Pyha Day 2 Lapland really is such a beautiful place and we have a bright and early start today, as a host of activities await us. After a fortifying breakfast, we ll depart by coach for a secret location where we have been advised Santa has recently been seen. What does this winter wonderland have in store for us today? Huskies and reindeer will be waiting to greet you perhaps we ll even see Speedy Sam rushing through the snow, as he makes the last preparations for Santa s expedition around the world on Christmas Eve. Meet a selection of the dogs, prior to an energising husky safari. Learn about the lives of the reindeer during your 90 min experience then enjoy a more sedate sleigh ride through the forest, past trees heavily laden with snow. Lunch will be served at location and on return to resort enjoy dinner in the restaurant. Day 3 This morning we resume our search for Santa. Did you meet the Elves at home yesterday? If not then let s hope they re in today. If so, then you ll see where Wendy Wood creates some of the traditional wooden toys, for the boys and girls who have made it on to Santa s good children list. Where do the Elves rest their weary heads at the end of the day? All will be revealed. Visit the Magical Post Office and see where the mail is sorted by Santa s hardworking Elves. When we finally discover Santa s secret home, he will be delighted to hear all the children s special wishes for Christmas, during your private family meeting with him. This evening enjoy the festive Gala dinner. Day 4 Spend the morning relaxing in Pyha before it s time to say goodbye to Lapland. Lunch will be taken prior to departure. Enroute to Rovaniemi Airport your tour guide will provide you with your souvenir CD of the Elf Song; let s sing the song one more time as we will never forget our new friends Tricky Dicky, Speedy Sam, Snowy Bowy and Noisy Nod. A short stop may be made, to purchase any souvenirs, prior to the return flight home. Your Search for includes: Journey to the Magical Post Office Meet the Elves at home. 90 minute reindeer experience 90 minute husky experience Snowmobile and sleigh ride (1.5km) Children s snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Present from Santa 3 nights full board accommodation In-flight catering Festive Gala dinner Thermal snow suits and boots Souvenir licence and CD For reservations and information visit www.santa-holidays.com or call 01923 822388 17
Magical Sojourn to Pyha This competitively priced tour offers 4 nights for the price of 3 in Pyha. Magical Sojourn enables you to choose a more leisurely Yuletide break to fully appreciate the beauty of Lapland. Pyha, which is set in the National Park, is truly entrancing and your children will be elated when they meet Santa s Special Elves - Tricky Dicky, Speedy Sam, Snowy Bowy, and Noisy Nod during their stay. Only in Lapland will you meet the real Santa Claus. Tour details FUN FOR ALL CD FREE SOUVENIR CD FREE SPECIAL SOUVENIR Day 1 Flying from Gatwick Airport to Lapland, on arrival in Santa s magical homeland our expert tour guides will be waiting to greet you. As we transfer to the enchanting resort of Pyha it s time for the fun to begin have you been practising the words to the Elf Song? Fear not your jovial guide will be on hand to teach you the actions. On the journey to Pyha, a brief stop will be made to collect your thermal snow suits and boots then check into your accommodation. This evening acquaint yourself with the resort and relax and enjoy the welcome dinner. 18 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
4 night Magical Sojourn to Pyha Your Search for includes: Journey to the Magical Post Office Meet the Elves at home 90 minute reindeer experience 90 minute husky experience Snowmobile and sleigh ride (1.5km) Children s snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Present from Santa 4 nights full board accommodation In-flight catering Festive Gala dinner Thermal snow suits and boots Souvenir licence and CD Day 2 After breakfast it s time for our adventures to begin as we search for Santa. As we push the boundaries of our imagination, the loyal huskies and the reindeer will act as our guides, forging their way through the snowy plains. Meet the huskies at home before learning the art of mushing and driving a team of dogs over prepared tracks. Tricky Dicky may challenge you to a snowball fight here today. Later enjoy a reindeer safari past trees laden with snow and enjoy some hot berry juice beside a log fire. Will we see the Elves sorting letters at the post office today? Day 3 Today is a rest day in resort allowing you to appreciate the tranquillity of Pyha. If you re feeling more energetic try some skiing, additional charges apply locally. Alternatively, a selection of optional excursions will be available for purchase locally. Lunch and dinner will be served in the restaurant. Day 4 Today we resume our search for the elusive Father Christmas. Surely today, we will meet him personally as he knows the great lengths we have gone to find him. Santa will be delighted to welcome you into his home. Have you listened to the clues provided by the Special Elves during your stay? Have you realised where Santa s secret house is? Travelling across snowy tracks we finally discover Santa s home. Mrs Claus will be there to greet us along with some of our favourite Elves. As your family meets Santa, children will be enthralled to receive their special gift from him. Lunch will be provided and a farewell Gala dinner will be served this evening. Day 5 For your final morning in Pyha, you may wish to make use of the resort facilities. After lunch it s time to say goodbye to Pyha and our wonderful new friends Tricky Dicky, Snowy Bowy, Noisy Nod, Speedy Sam, Wendy Wood and Corporal Kandy. Enroute to the airport, a brief stop will be made, where you may purchase a souvenir of your Lappish Adventure. For reservations and information visit www.santa-holidays.com or call 01923 822388 19
Christmas at Luosto Merging fantasy with reality, enjoy a magical Christmas in a picture postcard setting. Fir trees laden with crisp white snow, tireless husky dogs excitedly tugging at sleighs and snowmobiles speeding their way across icy tracks; all await you for your Christmas holiday of a lifetime. The Special Elves will be there to lead us in our search for Santa and the resilient reindeer will help to guide the way. Visit the land of dreams and create a lifetime of precious memories. FUN FOR ALL CD FREE SOUVENIR CD FREE SPECIAL SOUVENIR Tour details Day 1 Following your arrival in Lapland, your personal tour guide will be waiting to greet you at Rovaniemi Airport, then, we transfer to the idyllic resort of Luosto a small beautiful ski village, largely unspoilt by the modern world. On arrival in resort you will receive your thermal snow suits and boots and settle into your choice of traditional log cabin, hotel room or luxury villa. While away the evening with some tobogganing or enjoy a drink in the bar prior to the welcome dinner. 20 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
4 night Christmas at Luosto Your Search for includes: Journey to the Magical Post Office Meet the Elves at Home 90 minute reindeer experience 90 minute husky experience Snowmobile and sleigh ride (1.5km) Children s Snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Present from Santa 4 nights full board accommodation In-flight catering Festive Gala dinner Thermal snow suits and boots Souvenir licence and CD Day 2 After breakfast this morning, your guide will be waiting for you to embark on your search for Santa. Have you remembered the actions to the Elf Song? Join in, as we make our way to a secret location where we may find Santa. Perhaps Tricky Dicky the joker wild will be there to meet us, will he provide any clues as to where Santa may be or will he play a trick on us? Perhaps the reindeer will know where Santa is as they pull the sleigh through the forest. We may see the Elves sorting the mail at the Magical Post Office today unless they are busy helping Santa with dispatch of the thousands of presents in time for Christmas Day. Back in Luosto a Gala dinner awaits you. Day 3 The long wait is over Christmas Day is here. Following breakfast, we will continue to search for Santa. Our furry friends and the snowmobiles will once again transport us until we discover the great man. Will Noisy Nod or Speedy Sam provide the final clue to Santa s hideaway? Children will be mesmerised when they finally meet Father Christmas, in the unique setting of his home and they will be thrilled to receive their special gift from him in person. Lunch will be provided at one of the outdoor locations. This evening enjoy a traditional Christmas dinner along with festive treats such as mince pies and crackers. Day 4 Boxing Day is traditionally a day of rest in Lapland, however today there will be a shuttle bus service to an activity location where some elves will be on hand to play games with the children. There will also be adults and children s snowmobiles available, together with husky and reindeer sleigh rides. Lunch will be served at location. Back in resort why not enjoy a sauna or relax with a drink at the Merry Elf. A buffet dinner will be available in Luosto; our final evening in this magical winter wonderland. Day 5 Enjoy a hearty breakfast at the restaurant before spending the morning enjoying the resort facilities. If you re feeling energetic, try some skiing or snowboarding (local charges apply) or head to the slope to do some tobogganing. Lunch will be provided in Luosto, before it s time to say a fond farewell to Lapland. There will be an opportunity to purchase a memento of your visit to Lapland enroute to Rovaniemi Airport. For reservations and information visit www.santa-holidays.com or call 01923 822388 21
Enchanting Lapland Enjoy an exciting sleigh transfer from the airport to a beautiful location in the Lappish countryside before visiting a snow igloo and participating in a host of traditional Arctic activities. Tour details Leaving the UK at around 8am, breakfast will be served on board your flight. It takes 3 ½ hours to fly to Lapland and on arrival at Enontekio Airport, we ll provide you with snow suits and boots to keep you warm during the day. Then it s time to head to a beautiful location set beside a frozen lake shore by snowmobile and sleigh. Once at the venue you can relax and enjoy the magic of this amazing winter wonderland. Learn to drive a snowmobile (suitable for both adults and children alike). Of course, children always love to try some tobogganing and here we have special Stiga toboggans available, which allow them to have greater steering ability to enhance their enjoyment. As you enter the Snow Igloo there are ice sculptures and tables also made of ice, where you may sit and sample some traditional hot berry juice. No journey to Lapland would be complete without experiencing a traditional sleigh ride pulled by either a team of huskies or Santa s faithful reindeer. Yet where will you find Santa? Your Search for includes: Sleigh Transfer from the airport grounds A visit to a Snow Igloo Husky and reindeer sleigh rides Adult and children s snowmobiles Tobogganing Private meeting with Santa Present from Santa Thermal snow suits and boots In-flight catering Hot lunch at the venue Souvenir Licence Well, a snowmobile and sleigh will be waiting to transport you to his secret hideaway in the forest. Father Christmas knows that you have travelled from afar to see him & your private family meeting with him has been carefully arranged by Santa s Helper. Each child will receive a gift from Santa. Lunch will be available throughout the day and the menu usually includes soup, baked potatoes with either a meat or vegetarian filling, pasta and a traditional sweet dessert of pancakes and jam. Finally, after a fun-filled day, it s time to return to Enontekio Airport leaving Santa and his helpers to continue with their important duties. Dinner will be served during your return flight. FREE SPECIAL SOUVENIR LIMITED ½ PRICE CHILD PLACES 22 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
Visit Santa with Canterbury Travel FAQ s HOW MUCH IS THE DEPOSIT AT THE TIME OF BOOKING? To make a reservation the required deposit is 200 per person. If you book via the Canterbury Travel Reservations Office on 01923 822388, the balance is then payable 6 weeks prior to departure. (Other terms may apply if you book via a Travel Agent.) WHAT IS INCLUDED IN THE COST OF MY TOUR? Return charter flights to and from Rovaniemi or Enontekio Airport in Finland. Services as specified within the tour itinerary, transfers, accommodation and meals, and the loan of snow suits and boots for the duration of your stay. Gifts for children age 2-11 years inclusive on day tours and a gift allowance for children age 2-11 years on all overnight tours. IS IT LIKE VISITING AN AMUSEMENT PARK WITH A SANTA GROTTO? Not at all, our tours operate to resorts and venues which are typically idyllic and traditional. Where possible, our activity programmes are not held in touristic centres. WILL WE FIND SANTA? Santa being such a wise man, he knows that you have made a very special effort to find him. When you and your family have your private meeting with him, he will have a gift for all children (ages 2-11 years inclusive) and he will fully understand your children and provide appropriate answers to their questions. WILL THE REPRESENTATIVES SPEAK ENGLISH? On overnight tours you will be accompanied by a personal tour guide. They will meet and greet you at the airport and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland. Both our tour guides and our local representatives speak very good English. HOW COLD WILL IT BE IN LAPLAND? Generally temperatures average between -5c and -25c, although it has been known to drop to -45c. It tends to be warmer late Nov and early Dec and you may wish to take this into consideration when booking your tour. However, we do provide a loaned thermal snow suit and boots for the duration of your stay in Lapland. WILL IT BE DARK DURING OUR STAY? An average day in Lapland provides 4-5 hrs of grey light (usually between 10.00 and 14.30 Finnish time, although this can vary subject to location). When the sky is clear, it may be blue with the most amazing colours. At other times, the sky will be as though it is night time, although any light is reflected by the snow, making it possible to see where you are walking. Venues in Lapland are generally lit by roaring fires & Lappish outdoor candles, which provide a very attractive setting for our events. WILL WE SEE THE NORTHERN LIGHTS? It is possible to see the Northern Lights (Aurora Borealis), though as a natural phenomenon, there is no guarantee. The lights appear like a storm in the sky with white, red or green lights dancing through the atmosphere. CAN I DRIVE A SNOWMOBILE? To drive a snowmobile you must be in possession of a valid driving licence with the following exception where all driving is undertaken on private land, the minimum driving age is 15 unless driving a children s snowmobile where the minimum age is 4 years (subject to height restrictions). HOW SAFE IS IT? It s perfectly safe as long as you follow the instructions of your Arctic guides. Please remember that our activities operate in Arctic conditions & in the interests of safety your guide may alter the schedule contents of the tour at any time. IS THE TRIP SUITABLE FOR AN INFANT? Infants (ages less than 2 years at the time of return travel) are permitted to travel on our tours. However, prior to booking, parents must take into consideration the nature of the terrain and the Arctic weather conditions where temperatures can fluctuate between -5 to -25c in December. You will be required to supply suitable clothing for your infant. The infant admin fee is 150. IS THE HOLIDAY SUITABLE FOR DISABLED OR SEVERELY ILL CHILDREN? We understand that for many severely ill and disabled children and their parents, a visit to meet Santa is a magnificent dream. Our promise to you is that we care enough to try and ensure that this dream is realised. We have the honour to work with a number of leading children s charities and we carry many children with conditions including cancer, cystic fibrosis, blindness and paraplegia. We hope to continue to play a part in making such special dreams come true. WHAT IS THE FOOD LIKE? Clients participating on an overnight tour will begin the day with a buffet breakfast with hot and cold options, followed by a simple yet warming lunch provided at the activity venue. The buffet dinner is more substantial and caters for most tastes, with children s favourites available. Buffet stations are replenished frequently. For day tours please refer to p.22, where a sample menu is specified. Food will be served throughout the day at the activity location. CAN WE MARRY OR RENEW OUR VOWS IN LAPLAND? Lapland is the most romantic location to hold your ceremony and our wedding coordinator can help to take care of everything to ensure that your day is memorable. NO SMOKING POLICY A no smoking policy operates on all our charter flights and coaches to Lapland. The accommodation and restaurants used in this programme are non-smoking in all areas. WHAT ARE THE PASSPORT AND HEALTH REQUIREMENTS? For UK and Irish citizens a full 10 year passport is required for entry into Finland (5 year passport for children). Other passport holders should seek advice from the Finnish Embassy at 38 Chesham Place, London SW1X 8HW. Tel +44 (0)20 7838 6200. Passports should be valid following the return date from Finland. For non EU citizens usually a min 3 month passport validity will be required, which should be confirmed with your local Finnish Embassy. Information on obtaining a passport can be found at www.gov.uk/browse/ abroad/passports There are no vaccination requirements. However, when travelling overseas, it is prudent to advise your Doctor of your destination & to secure the latest professional advice as to any precautions that may be necessary. WHAT IS THE LOCAL CURRENCY? The Euro is the currency used in Finland. Please note there are no banking facilities at Enontekio Airport and only limited facilities at Rovaniemi Airport. Clients should obtain currency prior to departure. BROCHURE PHOTOGRAPHY Photography used for day time images in this brochure and on the website has been undertaken during the period of greylight, offering the most suitable conditions with clear skies. Due to the changeable nature of the Arctic weather, such conditions cannot be guaranteed. All photography has been obtained using professional equipment & professional photographers. Reproductions to the same standard may not be possible using normal amateur equipment. For reservations and information visit www.santa-holidays.com or call 01923 822388 23
Lapland Arctic Adventure Are you searching for the ultimate Lapland experience? Do you dream of seeing the Northern Lights? Then why not do something distinctly different and experience a 6 night adventure holiday in the winter wonderland of Finnish Lapland. With departures over the New Year or February school holidays, it s an ideal short break for both couples and families. In the unique setting of the Arctic Circle, your holiday includes challenging snow-based activities. The Lapland Arctic Adventure tour is suitable for adults and children age 5 and above. An array of activities awaits you in Luosto including an energising snow shoe hike and an exhilarating 50km snowmobile safari through the Lappish wilderness. Learn to drive a team of huskies over prepared tracks passing trees heavily laden with snow and experience a more leisurely reindeer safari through the forest. No winter holiday to Luosto would be the same without a tour of Europe s only surviving Amethyst Mine and you ll even have the opportunity to dig for precious stones. Additional activities will be available to book during your stay. The variety of optional excursions includes Ice Karting, Cross Country Skiing, Ice Climbing, Snow Sculpting and Ice Fishing (subject to availability, additional charges apply). In the evenings relax at The Merry Elf bar and restaurant, where you can enjoy an après-safari drink and a bite to eat. Alternatively, you can choose to upgrade to half-board and dine at the Luostotunturi Hotel restaurant or at Vaisko Restaurant, which offers a bistro style menu (price on request). Luosto, is a fabulous place to appreciate all that Lapland has to offer and what could be more magical than seeing the Aurora Borealis, should they grace the sky as the clock strikes twelve on New Year s Eve? 24 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
6 night Lapland Arctic Adventure The Arctic Adventure Tour is inclusive of: flights, transfers, thermal snowsuits and boots, in-flight catering and accommodation on a bed and breakfast basis plus the following activities; Amethyst Mine Tour 120 mins Drive a snowmobile to the top of Lampivaara Peak. Non-drivers and children will travel in sleighs, behind the safari guides. Enjoy the magnificent views from the top of the fell (weather permitting) before embarking on a tour of the mine. The tour will include a talk with fascinating facts about the history and geology of the Amethyst Mine. There is also the opportunity to mine for stones. Guided Snow Shoe Hike 90 mins An exhilarating snow shoe hike, where you will discover more of the Lappish countryside, feeling the soft snow beneath your feet as you walk and enjoy the tranquillity of this beautiful region. During the hike, stop for sausages and a hot beverage before returning to Luosto. Snowmobile Safari 50km Experience a 50km safari. Prior to the safari you will receive instruction on the operation and safety of the vehicles, before heading out for a leisurely paced drive. Snowmobiles are suitable for 1 driver and 1 passenger and half-way through the safari you can swap roles with your partner. For those who are unable to drive a snowmobile, you can experience the safari as a passenger in a snowmobile drawn sleigh, behind one of the guides. Reindeer Sleigh Ride 2km Enjoy a leisurely, yet romantic, reindeer sleigh ride through the forest, surrounded by trees laden with crisp snow. As the sleigh glides over prepared tracks, you ll truly appreciate the serenity of Lapland. Husky Safari 4km What can be more iconic of Lapland than a traditional husky sleigh ride? Learn the art of husky mushing and drive a team of huskies through the forest, while your passenger experiences the thrill of the safari from the sleigh. New Year s Eve Gala Dinner (Dec 27 departure only) A Gala Dinner at Kelo Log Cabin Restaurant, followed by a New Year s Eve Party at the Merry Elf. For reservations and information visit www.santa-holidays.com or call 01923 822388 25
Terms and Conditions CANTERBURY TRAVEL (LONDON) LTD. herein after called the Company, give notice that: 1. All arrangements are made subject to the following terms and conditions. When you book with Canterbury Travel you are deemed to accept in full, the Booking Conditions herein together with any other information brought to your attention before you booked your package. Please read them carefully in conjunction with Frequently asked questions. From the time we issue our Confirmation/Invoice for your chosen tour a contract exists between you and Canterbury Travel. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Each party agrees that any dispute, claim or other matter arising from or in connection with your contract or booking will be dealt with the Courts of England & Wales only (if not referred to Arbitration see clause 8). 2. When making a booking, the Client agrees to check all the details on the confirmation invoice at the time of issue. You have 14 days to advise Canterbury Travel of any errors or discrepancies. Notification of any errors outside this period will be subject to amendment fees. See Condition No. 5 3. After acceptance of the booking if the Client cancels his arrangements or does not pay the balance of the holiday price by the prescribed time the Company reserves the right to cancel the booking and in such cases the Client will forfeit the deposit. In addition if either event occurs within 42 days of departure the following cancellation fees become payable by the Client. Period before departure within which written cancellation is received: more than 42 days 29-42 days 15-28 days 0-14 on day of departure Deposit 40% 60% 100% Total cost Cancellation charges including (deposit paid) as % of total price We regret that in the event of cancellation, deposits cannot be carried over to a future year or to alternative travel arrangements. 4. If the Client cancels the arrangement, or the Company cancels the arrangements because of failure by the Client to pay the balance by the prescribed time, the deposit is forfeited. Additionally, the Company may recover from the Client any additional costs incurred in making and cancelling the arrangements. See condition no. 3. 5. Amendments of bookings received in our office in writing prior to 42 days in advance of tour departure will be charged an amendment fee of 75 per person involved in the transaction. Amendments to bookings made within 42 days of departure will be treated as a complete cancellation of the holiday involved and cancellation fees set out under booking condition 5 still become applicable. Name changes are accepted at any time prior to departure at a cost of 75 per person administration charge, provided at least one member of the original party continues to travel. In addition any costs incurred to airlines for cancelled air tickets and any additional cost incurred for new tickets at higher value will be charged. Where scheduled airlines are concerned this will often be the total value of the original air ticket as a minimum. A further charge of 50 for administration & re-issue of ticket fees will be made for names changed within 14 days of travel. 6. All arrangements quoted in this brochure are based on known costs and exchange rates when the brochure was produced December 15, 2015. The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes any insurance premiums and any amendment charges. Only amounts in excess of the 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for holiday insurance & amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the date printed on the replacement invoice. Having already provided for the above in the event that the currency exchange rate or other factors better that from which the brochure is costed no refund would be made. Exchange rates used in the brochure are (as quoted in the Financial Times, Tuesday December 15, 2015) UK 1 = 1.3751 Euros. 7. If circumstances beyond the Company s control cause either withdrawal or modification of the advertised arrangements which are made by the Company as agents for the suppliers of transport, accommodation and other services, the Company agrees to immediately notify Clients and if possible offer a comparable arrangement or a prompt and full refund of all monies paid by the Client. Such withdrawal will not take place after the date when the balance becomes due, with the exception of booking condition No. 20, unless for reasons amounting to force majeure or in the event that the Client defaults in payment of the balance. 8. Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the Client so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on document alone with restricted liability on the Client in respect of costs. The scheme does not apply to claims for an amount greater than 5,000 per person or 25,000 per Booking. Where a claim for personal injury is made the limit on the amount claimed is 1,500 per person. If you elect to seek redress under this scheme written notice requesting arbitration under the scheme must be made within 18 months after the scheduled date of return from the holiday. 9. Responsibility is accepted by Canterbury Travel that the tour arrangements described in this programme are provided to reasonable standard. Responsibility is also accepted for the proven acts and/or omissions of our employees, agents and suppliers under our control. Appropriate compensation will be offered should we fail in this respect. Such compensation payments do not apply for changes resulting from changes of schedules and cancellations by air sea and rail transportation companies, war or threat of war, riots, industrial disputes, disasters of natural or nuclear nature, terrorist action or other reasonable events beyond our control. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier. We have limited liability/ responsibility with regards to airlines and aircraft. 10. Responsibility is accepted for proven negligent acts or omissions, by our employees, agents and suppliers, under our control, in respect of claims arising as a result of death, bodily injury, or illness caused to the lead name to the contract and/or any other named persons on our confirmation invoice. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water, land or rail our responsibility is limited in accordance with the relevant conditions of the carrier. Such claims being subject to English Law in respect of any question of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts. 11. Where you suffer any accidental illness, personal injury or death, resulting from any activity not part of your holiday arrangements made by us, all possible advice and assistance will be offered. This will include where appropriate at our discretion, financial assistance up to a limit of 5000 per booking. Such financial assistance is limited to appropriate circumstances whilst you are still outside the United Kingdom and will be by way of a loan which you will be required to repay within 56 days of your return to the United Kingdom. Canterbury Travel must provide written consent before any expenditure can be considered and further Canterbury Travel reserve the right to have complete control over legal proceedings including but not limited to the selection, appointment and control of your legal representation. Canterbury Travel shall not be liable for expenses normally covered by Holiday Insurance policies at least equivalent to that offered by Canterbury Travel on page 27 and it is therefore in your own interest to ensure that you are in possession of a suitable travel insurance policy. 12. Transportation arrangements made on your behalf provide for the use of a variety of services. In the event of transportation delays arising, meals, refreshments and/or overnight accommodation will be in accordance with the conditions of contract of the respective carrier being used. Additionally the delayed departure benefit provides cover subject to the applicable terms and conditions specified where travellers have availed themselves of insurance cover via Travel and General Insurance Services Ltd. 13. Our tours are based on using charter aircraft. Tours are operated subject to a minimum participation level equivalent to 80% of aircraft seating capacity. For overnight tours, we reserve the right to cancel up until 6 weeks prior to departure date. For day trips we reserve the right to cancel up until 4 weeks prior to departure date. Accordingly, no compensation or out of pocket expenses will be paid. 14. If the Client shall bring a claim against the Tour Operator, arising out of the negligent acts or omissions of the Tour Operator s agents, suppliers or subcontractors, and if the said claim is settled by any payment by the Tour Operator to the Client, whether by agreement or following a court judgement, the Tour Operator shall be subrogated to the customer s personal rights of action against the said agents, suppliers or subcontracts for recovery in the customer s own name. Further, the Client will render all necessary assistance to the Tour Operator in connection with any recovery proceedings. day and times and schedules specified in the itinerary are those expected to apply but will be adjusted locally to fit with current conditions. Parents and guardians are responsible at all times for the supervision of children travelling within their party for the total duration of the tour. Structures featured within our tours, built from ice, snow etc, e.g. Snow Holes, Snow Igloos are dependent on satisfactory levels of snow and means of its compactability. Where inappropriate conditions exist such structures cannot be provided as they are dependent on specific Arctic weather conditions prevailing. Tours within our brochure operate in the Arctic. Most pictures in the brochure/website depict snowy conditions. Lack of snow however would not be an acceptable reason for cancellation or compensation. The programme would be adapted to fit with this situation. The tour would continue with the other or alternative elements provided and there would be no right of cancellation due to lack of snow. 16. For our Day Tours, in the event of an aircraft diversion or delay in departure our total liability to you will be as follows: a delay in departure exceeding 4 hours where the Clients have not boarded the aircraft will result in the tour being cancelled with a full refund of payments made. In the event of aircraft diversion the following procedures will be followed: where the new airport of arrival is within a 150 mile radius of the original airport by road, bus transportation will be provided to the original airport and the tour will operate in full. To comply with flight crew regulations this will inevitably mean the departure from Lapland in the early hours of the following morning. For arrivals at airports outside a 150 mile radius a Day Tour based on appropriate services available in the locality at short notice will be provided, which of course may vary greatly to that offered in the tour described. In all the years of operation of Day Tours, nine have been cancelled and only four diverted to an airport. By agreeing to our booking conditions you accept our total liability to you in the event of tour cancellation will be a full refund of tour cost. We cannot be responsible for other out of pocket expenses such as overnight hotels, petrol, taxi fees etc. Passengers availing of a Travel and General Insurance Services Ltd policy will receive compensation of 50 per person for such items. 17. The operation of Magical Illusions within the tour content cannot be guaranteed as they are subject to suitable conditions applicable within the Arctic environment and do not form part of our contract with you. We do wherever possible operate such illusions as they do enhance the tour quality. Images used within the brochure/website of Santa and his elves are purely representative of the standards that are provided on our tours. Actual elves and Santa may vary in accordance with location visited. 18. It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as you pay a deposit to us. If you fail to make appropriate insurance arrangements in a timely manner, we will not be liable for any losses or expenses which you may incur for claims which might normally have been covered by insurance in respect of circumstances for which we are not responsible. Where you take insurance offered by Travel and General Insurance Services Ltd, the premium must be paid at the time of booking. 19. Canterbury Travel reserve the right to adjust the content of inclusive tours featured in this programme. Prior to your entering into a contract with us, such changes will be advised to you. Should adjustments be necessary after you have entered into a contract with us we will advise you in writing or by email. 20. Should the need arise, we reserve the right to substitute an alternative air carrier, aircraft type, origination/destination airport or to operate the flight via another domestic airport to that previously quoted for our tours. Such alterations do not provide a right of cancellation or compensation. 21. Any money paid by a Client to an officially appointed agent of Canterbury Travel is at all times held on behalf of the ATOL holder i.e. Canterbury Travel. 22. Where specified in our programme, half-price child places are offered on a subject to availability basis. To qualify, bookings must consist of a minimum of 4 passengers including 1 child between 2-11 years at the time of return travel. If a half-price place is applicable it will be allocated to the youngest aged child. Should amendments occur to the booking resulting in a reduction in party numbers below the minimum requirement the half-price child place is forfeited and a revised invoice will be issued. Award of half-price child places is at the sole discretion of Canterbury Travel and may be withdrawn or introduced at any time in accordance with management decision. Only 1 half-price child place will be granted, per booking. The 2.50 ATOL protection fee is payable for any half-place child places. Promotional Offers cannot be combined. 23. Our interest lies in providing our clients with a hassle free and enjoyable holiday. Thereby if in our reasonable opinion or that of a person in authority, any threatened disruptive action prior to commencement of your holiday, or subsequent action on holiday, which affects the enjoyment of others, allows us the right to terminate your personal holiday and similarly for all others named within the same booking. Should this occur there would be no refund or compensation paid and it would be necessary for you to arrange at your own expense return transportation to the United Kingdom or Ireland and any other costs relating to your alternative arrangements. 24. Consumer Protection: The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser s Licence granted by the Civil Aviation Authority. Our ATOL number is 0739. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information, visit the ATOL website at www.atol.org.uk. 25. Excursions, other tours or services that you may choose to book or pay for whilst you are on holiday, are not a part of your package holiday provided. For any other excursion, tour or service that you book; your contract will be with the provider of the service and not with us. We are not responsible for the provision of the excursion, tour or service or for anything that happens during the course of its provision by the operator or supplier. IMPORTANT INFORMATION The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers to make informed decisions about travelling abroad. For further information please visit www.gov.uk/foreign-travel-advice Alternatively you can contact ABTA s Go Travel Consumer Helpline line on 0203 1170599 Data Protection Act. Please be assured that we have measures in place to protect the personal booking information held by us. The information will be passed on to the principal and to the relevant supplier of your travel arrangement. The information may also be passed on to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking agencies. If you travel outside the European Economic Area, controls on Data Protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether EEA or not, we will be unable to provide accept your booking. In making this booking you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request. 15. Activities throughout your holiday are undertaken in Arctic conditions. The organisers reserve the right to vary the tour content and duration of activity in accordance with local safety practice. Duration of outside activities will vary in accordance with conditions applicable on the Published January 2016 26 Canterbury Travel - THE - Lapland Specialist for precious moments worth remembering
Lapland Weddings & Renewal of Vows Lapland offers a romantic setting for a perfect fairy tale wedding or for renewing your vows. Canterbury Travel weddings are especially popular with families wishing to combine their ceremony with a once in a lifetime holiday in search of Santa. For further details please call 01923 822388 or visit www.santa-holidays.com TRAVEL INSURANCE Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Services Limited to specifically meet your needs on your holiday. Canterbury Travel (London) Limited is an Appointed Representative of Travel & General Insurance Services Limited and are authorised and regulated by the Financial Conduct Authority, full details can be found at www.fca.org.uk Please note that Liability cover for Snowmobiling can be purchased in resort. Schedule of cover Section Sum insured per person Excess per person Standard cover A Cancellation or curtailment charges 5,000 50 (nil LOD) B Medical expenses 5,000,000 50 Inpatient benefit 20 for each 24 hour period to a maximum of 500 Nil C Personal accident Disability - 25,00 Nil Death - 10,000 Nil D Delayed departure 100 Nil Cancellation due to delayed departure 5,000 Nil E Personal effects 2,500 50 Money 500 50 Tickets 1,000 50 Passport or visas 250 50 Temporary loss of baggage 100 Nil F Personal liability Up to 2,000,000 250 G Legal expenses Up to 15,000 Nil H No snow benefit 50 per day to a maximum of 400 Nil Winter sports cover included Premiums including Insurance Premium Tax Europe Per adult Per child Per Family** 1 day 28.50 14.25 57.00 4 days 44.50 22.25 89.00 9 days 56.00 28.00 112.00 Important declaration An insurance policy can only provide cover in respect of an event/occurrence which is sudden, unforeseen and beyond your reasonable control. Any facts known to you, which could possibly result in you having to make a claim, must be disclosed to us otherwise you may not be covered. In addition, anyone named under the policy must have read and understood the following relating to Pre-existing Medical Conditions: 1 Do you or a Close Relative have a Pre-existing Medical Condition? 2 Have you or a Close Relative received a terminal prognosis for a medical condition? 3 Are you a Close Relative aware of a medical condition but have not received a formal diagnosis? 4 Are you or a Close Relative on a waiting list or have the knowledge of the need for surgery in a hospital? 5 Are you aware of any circumstances that could reasonably be expected to give rise to a claim on this policy? If you cannot make this declaration when you take out the insurance, you must contact Healthcheck on 0844 826 2711. A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documents to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim. FAILURE TO COMPLY WITH THE TERMS & CONDITIONS OF THE POLICY MAY RESULT IN COVER BEING RESTRICTED. For reservations and information visit www.santa-holidays.com or call 01923 822388 27
42 High Street, Northwood Middlesex HA6 1BL Opening Hours: January Mon-Fri 09.00-17.30 Sat 09.00-15.00 Feb-Sept Mon-Fri: 09.00-17.30 Sat: 09.00-15.00 Sun: 10.00-15.00 Oct-Dec Mon-Fri: 08.30-19.00 Sat: 09.00-17.00 Sun: 10.00-17.00 Tel 01923 822388 Email info@santa-holidays.com www.santa-holidays.com facebook.com/canterburytravel twitter.com/santaholidays ABTA A No.V6364