SriLankan Airlines FlySmiLes oneway Upgrade Chart (UL Marketed and Operated Flights only) Effective from 01 st May 2014 Colour Glossary Economy (X Class) Higher Economy (M Class) Business (U Class) The charts Figures in thousands of FlySmiLes Glossary Zone 01 Sri Lanka Colombo Zone 02 S. Asian Sub Continent 1 Chennai, Cochin, Bangalore, Tiruchirappalli, Trivandrum, Madurai, Coimbatore Zone 03 S. Asian Sub Continent 2 Mumbai, Delhi, Karachi, Lahore, Dhaka, Gaya, Kolkata, Varanasi, Hyderabad, Vishakhapatnam Zone 04 Europe London Bangkok, Singapore, Kuala Lumpur, Hong Kong, Zone 05 Far East Jakarta Zone 06 Japan Tokyo Dubai, Abu Dhabi, Doha, Kuwait, Bahrain, Zone 07 Middle East 1 Seychelles, Muscat Zone 08 Middle East 2 Riyadh, Jeddah, Dammam Zone 09 Maldives Male, Gan Zone 10 China Beijing, Shanghai, Canton, Kunming Zone 11 South West Pacific Melbourne 1
One way Upgrades Figures in thousands of FlySmiLes 01 (Sri Lanka) 01 02 03 04 05 06 07 08 09 10 6.5 17.5 40 22.5 42.5 20 22.5 7.5 25 50 11 02 (South India) 03 (North India, Pakistan, Bangladesh) 04 (Europe) 05 (Far East including Malaysia, Singapore, Thailand, Indonesia, Hong Kong) 06 (Japan) 07 (Middle East including Emirates, Kuwait, Qatar, Bahrain, Oman and Seychelles) 08 (Middle East including Saudi Arabia) 09 (Maldives) 6.5 12 22.5 40 25 45 25 27.5 12.5 27.5 50 17.5 22.5 42.5 35 47.5 27.5 32.5 20 37.5 52.5 40 40 42.5 50 62.5 45 47.5 40 55 75 22.5 25 35 50 12.5 37.5 40 25 15 36.25 42.5 45 47.5 62.5 50 52.5 45 50 20 25 27.5 45 37.5 50 25 40 60 22.5 27.5 32.5 47.5 40 52.5 27.5 42.5 62.5 7.5 12.5 20 40 25 45 25 27.5 27.5 52.5 10 (China) 25 27.5 37.5 55 15 40 42.5 27.5 50 11 (South West Pacific) 50 50 52.5 75 36.25 50 60 62.5 52.5 50 20 2
Terms & Conditions 1. The reward chart denotes in thousands of FlySmiLes. 2. Reward Flights can be taken on SriLankan, oneworld member airlines, affiliates and FlySmiLes Partner airlines. Do note one way tickets cannot be issued on FlySmiLes Partner Airlines, Japanese Airlines, Finnair and British Airways. 3. Redemptions are not permitted on codeshare flights operated and marketed by other Airlines for SriLankan Airlines. 4. Rewards shown in the charts are applicable for both adults and children. 5. Redemption of FlySmiLes Miles can be authorised by FlySmiLes Service Centres and SriLankan offices worldwide. 6. When travelling via Colombo use the most direct routing. Any other routing will require the combination of two or more Reward tickets in order to fulfil redemption request. 7. Return tickets can be issued on any oneworld Airline, its affiliates and FlySmiLes Partner airlines. 8. A separate reward chart will be applicable for oneworld airlines, its affiliates and FlySmiLes Partner airlines. 9. If arrival and departure are not from the same city, surface arrangements to be borne by the passenger. 10. Reward tickets cannot be used out of sequence. 11. A reward may be nominated to another with the applicable service fee of 25. 12. When requesting a Reward ticket at the Ticket office, member will be required to submit a Reward redemption / nomination form and copies of member / nominee Passports. 13. Reward redemptions can be combined with any class of travel. (Economy, Peak Economy and Business Class) 14. Reward flights must be booked at least seven days prior to departure. Failure to do so will result in a service fee. Once reservation is ticketed date changes within the ticket validity is allowed with a service fee, subject to seat availability. If the revised travel date is within 7 days of travel a Rush Reward fee will apply. (please refer penalty chart) 15. Rush Reward fee is not applicable for Platinum and Baggage Premier Members and for members holding a Reward business class ticket. 16. Applicable taxes and surcharges will be charged at the time of ticketing on all reward tickets. 3
DESCRIPTION CHARGE () Platinum Platinum Nominee Ticket Gold Classic Silver Baggage Premier Baggage Premier Nominee Ticket Baggage Plus Blue Young SmiLes Rush Reward Fee - for travel within 7 days of booking - to travel within 24 hours of booking NIL 50 50 50 50 NIL 50 50 50 50 NIL 75 75 75 75 NIL 75 75 75 75 Date Change Fee* 25 25 25 25 25 25 25 25 25 25 Refund Policy - Re crediting on unutilized tickets - Re crediting on partially unutiliz ed tickets 50 50 50 50 50 50 50 50 50 50 NO REFUNDS Late Change Fee - Late change fee to be charged at the point 25 25 25 25 25 25 25 25 25 25 of ticketing Card issuance Companion/No minee Ticket 25 25 25 25 25 25 25 25 4
Reward upgraded Tickets-date change / cancelation NIL 25 25 25 25 Not permitted Not permitted 25 25 *Date Change policy is applicable for change of date and of flight. 17. Waitlist of booking is not possible for reward itineraries. 18. Reward tickets are re-routable to another zone by re-crediting at a service fee of 50 plus the applicable. 19. All applicable taxes and other charges should be collected separately by issuing an EMD (electronic miscellaneous document) and cannot be paid by reward. 20. When cancelling a Reward ticket the member will have to pay a service fee of 50. 21. Service fee will not be applicable for cancellation of reward upgrade tickets. 22. Tax refund on Reward tickets can only be claimed from the issuing city. When cancelling a Reward ticket, Expired will not be re credited. 23. For refunds member will have to contact the original ticket issued station. 24. When changing an itinerary, cancel and rebook the flight 24 hours prior to departure to avoid late change fee. Failing to do so will result in the cancellation of the subsequent sectors of the booking. 25. Once travel is commenced on a Reward ticket, the Reward is considered as utilized. Partially utilized tickets cannot be cancelled and cannot be re-credited. 26. Partially utilized tickets can only be date changed and reissued with a service fee of 25. (If applicable the late service fee should be charged 25) 27. Reward tickets are valid for 01 year from the date of issue. 28. Redemption tickets issued on economy class cannot be upgraded by using redemption 29. Infant Reward tickets will only be issued along with the accompanying parent. 110% FlySmiLes Miles will be redeemed for Parent and Infant. Infant tickets cannot be issued on oneworld carriers and FlySmiLes Partner Airlines.. A 10% reduction of millage will be offered for online/ mobile app reward tickets. This reduced reward offer is only applicable for online issuance. 31. A date change of a redemption ticket issued online will lose the reduced reward benefit when re-issuing the ticket. In addition applicable service fee and late change fee will be charged. 32. Rush reward fee and Nominee fee will not be charged for online redemption tickets. 33. Name changes are not possible once tickets are issued. Please ensure that you enter your name as per the Passport. 5
34. FlySmiLes members need to contact the nearest SriLankan Airlines office to redeem FlySmiLes Miles for a redemption ticket on any oneworld carrier. 35. Baggage allowance will be indicated as below, Platinum/ Emerald Gold/ Sapphire Classic/ Ruby Silver Complimentary baggage allowance (weight concept) 20kg 15kg 05kg* 12kg* Platinum/ Emerald Gold/ Sapphire Classic/ Ruby Silver Complimentary baggage allowance (piece concept) 1 additional piece (irrespective of ticketed allowance) 1 piece (when ticketed allowance is 1piece only) 1 piece * (when ticketed allowance is 1piece only) 1 piece* (when ticketed allowance is 1piece only) * FlySmiLes Silver and Classic members will be entitled to complementary excess luggage allowances specified, ONLY on flights operated by SriLankan Airlines flights. 36. SriLankan Airlines reserves the right to interpret, apply and communicate the Terms and Conditions as posted on SriLankan Airlines website. All decisions made by SriLankan Airlines shall be final and conclusive in each case. 37. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. 6