Problem Gambling Help Line Report 13 Presented by Bensinger, DuPont & Associates For California Council on Problem Gambling Bensinger, DuPont & Associates 134 N. LaSalle, Suite 2200 Chicago, Illinois 60602 312-726-8620
!"#$%&'($")!&*(+$#)&(),'&-#./)0"/-#$(1!"#$%&'($")*+#,)-$(+)./"/$0/$10 2345 6*/-.')&%)7(8"9.:!#$($+"#)!"##2!"##2)3(24.'.5))67(/"8+9):&(;7(/"8+)<)='"(8> :&(;7(/"8+)!"##0)6$(1#?@+0),'"(8)1"##0> ABC$&?0)='"(8)!"##0 <=>? >@>A? 4D4E3 533 ;&8"#)!"##2 2010 2011 2012 January 2031 1839 1628 1509 February 1827 1787 1564 1463 March 3732 2077 1838 1753 April 2679 1988 1577 1479 May 2710 1913 1601 1558 June 2165 1831 1580 1590 July 2272 1967 1731 1627 August 2105 1888 1617 1501 September 1925 1574 1455 1316 October 1919 1627 1439 1379 November 1736 1745 1446 1409 December 2190 1830 1532 1578 Average 2274 1839 1584 1514 4000 3500 3000 2500 2000 1500 1000 2010 2011 2012 500 0 '(&)!"#$%&
!"#$%&'($")*'&+#,-)."-+#$(/)0,#1)2$(,)34"4$54$65 789: ;(4"<,5)+=)>&(4? 2010 2011 2012 January 498 429 403 386 February 439 429 344 334 March 614 620 458 468 April 492 505 361 370 May 467 459 377 357 June 360 409 341 306 July 309 343 380 321 August 281 385 354 263 September 321 349 294 264 October 323 348 351 291 November 276 348 316 317 December 371 354 307 335 Total 4751 4978 4286 4012 700 600 500 400 300 200 2010 2011 2012 100 0 &'()!"#$%&
Calls & Intakes by Month Page 3
Clinical Calls by Shift First Shift 737 18.4% Second Shift Third Shift 1969 1306 49.1% 32.6% Page 4
Type of Caller Child Employer Friend 138 3 152 3.4% 0.1% 3.8% Gambler Other Parent 3170 54 64 79.0% 1.3% 1.6% Sibling Spouse Therapist 81 315 35 2.0% 7.9% 0.9% Page 5
Caller Area Code (209) 86 (213) 34 0.9% (562) 79 2.2% (805) 54 1.5% (310) 178 4.9% (619) 240 6.6% (818) 156 4.3% (323) 163 4.5% (626) 147 4.1% (831) 28 0.8% (408) (415) (424) (442) (510) (530) 166 121 186 131 2.4% 4.6% 3.3% 13 0.4% 0 0.0% 5.1% 3.6% (559) (650) (657) (661) (707) (714) (747) 141 62 73 179 209 3.9% 1.7% 0 0.0% 2.0% 5.0% 5.8% 0 0.0% (760) (909) (916) (925) (949) 236 185 406 49 71 6.5% (858) 48 1.3% (951) 5.1% 11.2% 1.4% 2.0% 171 4.7% Page 6
Gender of Caller Male 2358 58.8% Female 1654 41.2% Caller Age Under 18 Age 18...21 Age 22...25 Age 26...35 3 89 280 910 0.1% 2.5% 7.8% 25.2% Age 36...45 Age 46...55 Age 56...65 Age 66...75 767 792 478 250 21.3% 22.0% 13.3% 6.9% Age 76...85 Age 85+ 32 3 0.9% 0.1% Page 7
Caller Marital Status Cohabitant 217 5.9% Married 1373 37.3% Single 1594 43.3% Divorced 347 9.4% Separated 73 2.0% Widowed 76 2.1% Page 8
African American 457 12.4% Hispanic 710 19.3% Pacific Islander 14 0.4% Asian Indian Chinese Filipino 44 119 98 1.2% Caucasian 1783 48.5% 3.2% 2.7% Caller Ethnicity Japanese 20 0.5% Korean 96 2.6% Native American 10 0.3% Other Asian 131 3.6% Other Ethnicity 100 2.7% Vietnamese 92 2.5% Page 9
Primary Gambling Preference Bingo 16 0.4% Card Rooms 566 14.6% Cards (private) 18 0.5% Horse Racing 42 1.1% Indian Casinos 2593 67.0% Nevada Casinos 122 3.2% Internet (Cards) 26 0.7% Other 30 0.8% Internet (Other) 13 0.3% Sports Betting 131 3.4% Lottery 293 7.6% Stock Market 20 0.5% Secondary Gambling Preference Bingo Card Rooms 10 109 1.1% 11.9% Cards (private) 10 1.1% Horse Racing 14 1.5% Indian Casinos 130 14.2% Nevada Casinos 61 6.7% Internet (Cards) 9 1.0% Other 11 1.2% Internet (Other) 6 0.7% Sports Betting 76 8.3% Lottery 472 51.7% Stock Market 5 0.5% Page 10
Caller Referral Source Billboard 72 1.8% Card Room 393 10.0% Check Cashing Center 1 0.0% Community Agency 8 0.2% Convenience Store 4 0.1% Electronic Signage 2 0.1% Friend 88 2.2% I-Net Ad 7 0.2% Lottery 322 8.2% Mailings 29 0.7% National Help Line 20 0.5% Repeat Caller 619 15.7% Newspaper 5 0.1% OPG Website 159 Other 83 Other PG Website 68 Other Website 4.0% 2.1% Phonebook 17 0.4% Racetrack 134 20 1.7% 3.4% 0.5% Radio 164 4.2% Self Help Group 23 Social Network 12 0.6% 0.3% Television 81 2.1% Therapist 22 0.6% Tribal Casino 1580 40.2% Page 11
Self- Reported Information Non Gambler Gender Male 318 37.8% Female 524 62.2% Gambler Gender Male 2040 64.4% Female 1130 35.6% Gambler Age Under 18 Age 18...21 Age 22...25 Age 26...35 3 71 219 749 0.1% 2.4% 7.5% 25.8% Age 36...45 Age 46...55 Age 56...65 Age 66...75 623 626 368 220 21.5% 21.6% 12.7% 7.6% Age 76...85 Age 86+ 20 2 0.7% 0.1% Gambler's Primary Gambling Preference Bingo 12 0.4% Card Rooms 430 14.0% Cards (private) 12 0.4% Horse Racing 33 1.1% Indian Casinos 2098 68.4% Nevada Casinos 93 3.0% Internet (Cards) 14 0.5% Other 19 0.6% Internet (Other) 11 0.4% Sports Betting 90 2.9% Lottery 244 8.0% Stock Market 10 0.3% Gambler's Indebtedness Average Debt $18,275 Total Debt Reported $25,457,459 Gambler's Average Debt by Age Under 18 Age 18...21 Age 22...25 Age 26...35 $0 $4,189 $6,997 $14,008 Age 36...45 Age 46...55 Age 56...65 Age 66...75 $19,253 $17,576 $24,840 $95,100 Age 76...85 Age 86+ $5,292 $0 Gambler's Spending Average Spent Per Year on Gambling $27,856 Total Spent Per Year $42,256,975 on Gambling Page 12
Self- Reported Information Number of Gamblers Playing the Lottery Yes 27.8% No 72.2% Type of Lottery Game Instant Games 47.1% Drawings 29.9% Instant and Drawing 23.0% Frequency of Lottery Play Multiple Daily Once Daily 20.7% 10.4% Every Other Day Weekly 12.6% 29.3% Big Payoffs 27.0% Average Number of Lottery Tickets Purchased Per Occasion 12.0 Page 13
Gambler Stage of Change Page 14
Caller County Callers Per County Number of Gaming Venues LOS ANGELES 784 10 SAN DIEGO 379 12 SACRAMENTO 349 11 RIVERSIDE 324 11 ORANGE 258 1 SAN BERNARDINO 198 2 SANTA CLARA 156 3 CONTRA COSTA 136 6 ALAMEDA 106 5 SAN FRANCISCO 85 0 FRESNO 81 4 PLACER 71 2 STANISLAUS 58 3 SOLANO 56 0 HUMBOLDT 56 6 SAN MATEO 50 2 TULARE 41 5 KERN 40 4 EL DORADO 39 2 SAN JOAQUIN 38 7 SONOMA 34 3 VENTURA 32 1 BUTTE 25 3 YOLO 24 1 SHASTA 17 3 MONTEREY 17 4 MARIN 17 1 SANTA BARBARA 13 2 NAPA 13 1 LAKE 13 4 MADERA 11 2 CALAVERAS 10 0 NEVADA 9 1 KINGS 9 2 IMPERIAL 9 3 TUOLUMNE 7 2 SUTTER 7 0 MERCED 7 2 Page 15
Caller County Callers Per County Number of Gaming Venues DEL NORTE 7 2 YUBA 5 2 MENDOCINO 5 4 AMADOR 4 1 SANTA CRUZ 3 0 SAN LUIS OBISPO 3 5 PLUMAS 3 0 INYO 3 1 COLUSA 3 1 TEHAMA 2 1 SAN BENITO 1 0 GLENN 1 0 Page 16
Indian Casino of Choice Agua Caliente Casino 18 Augustine Casino 4 Barona Valley Ranch Resort & Casino 55 Bear River Casino 5 Black Bart Casino 2 Black Oak Casino 12 Blue Lake Casino 38 Cache Creek Casino & Bingo 145 Cahuilla Creek Casino 5 Casino Morongo 43 Casino Pauma 3 Chicken Ranch Bingo & Casino 2 Chukchansi Gold Resort & Casino 7 Chumash Casino 18 Colusa Indian Casino & Bingo 4 Coyote Valley Shodokai 1 Diamond Mountain Casino 1 Eagle Mountain Casino 10 Elk Valley Casino 4 Fantasy Springs Casino 3 Feather Falls Casino 2 Gold Country Casino 4 Golden Acorn Casino 3 Harrah's Rincon Casino and Resort 19 Havasu Landing Resort & Casino 1 Hopland Sho-Ka-Wah Casino 2 Jackson Rancheria Casino & Bingo 9 La Jolla Trading Post 8 Lucky Bear Casino & Bingo 2 Lucky Seven Casino 2 Mono Wind Casino 5 Paiute Palace Casino 7 Pala Casino 24 Palace Indian Gaming Center 4 Paradise Casino 3 Pechanga Resort & Casino 138 Quechan Casino Resort 1 Red Fox Casino 2 Page 17
Indian Casino of Choice Red Hawk Casino 54 River Rock Casino 20 Robinson Rancheria Casino 1 Rolling Hills Casino 2 San Manuel Casino & Bingo 242 San Pablo Lytton Casino 82 Santa Ysabel Casino Report 1 Soboba Casino 18 Spa Resort Casino 13 Spotlight 29 3 Sycuan Casino 27 Table Mountain Casino & Bingo 27 Tachi Palace Casino 7 Thunder Valley Casino 151 Twin Pine Casino 6 Valley View Casino 21 Viejas Casino 29 Win-River Casino Bingo 8 Page 18
Translations Armenian 1 0.5% Chinese 22 10.1% Korean 3 1.4% Laotian 0 0.0% Miao, Hmong 0 0.0% Mon-Khmer, Cambodian 2 0.9% Other 7 3.2% Polish 0 0.0% TTY 0 0.0% Russian 0 0.0% Spanish 159 73.3% Vietnamese 23 10.6% Page 19
Quality Assurance Total Number of Quality Assurance Requests Percentage of Total Intakes 1049 26% Total Number of Quality Assurance Surveys Received Percentage of Total Number of Intakes 118 3% Percentage of Total Number of Survey Requests 11% Survey Questions Were you able to speak to a Help Line counselor immediately? Did you think that the counselor was understanding? Did you receive a referral to GA or GAMANON? Did you attend the GA or GAMANON meeting? If you called about your own gambling problem, are you still gambling? Do you think that calling the 800# helped you recognize the extent of you or someone else's gambling problem? Would you recommend the 800# to someone with a gambling problem? Yes 96% 97% 85% 40% 35% 92% 99% No 4% 3% 15% 60% 65% 8% 1% *Data is based on caller's willingness to disclose information. Page 20
Examples of Comments from California Callers who Completed QA Surveys Has attended 2 sessions so far...and working on workbook. Grateful for help line. Help line was fantastic. Son & caller attend GA and Gamanon..son is also seeing a counselor. Working well. Caller has been sick with the flu and back surgery, but no gambling since calling. Going to attend GA. States, "Thank you for all your support, you guys are great in what you do." Still seeing the counselor, thankful of service. Gambling has cut back, thanks to help line. Has been attending GA 2x week, love the meetings, within comfort zone. Doing C2C with Vanessa. No GA in her area. C2C is going very well. Did not follow up on referrals, but has been doing well on his own. Counselor on line was helpful, also received info in the mail. Very helpful and feels more relaxed and focused on what she was trying to do. "Thank you for providing the service." Glad the help line is there if she ever just needs someone to talk to. Caller has stopped gambling since calling, help line was great. Gambled 2-3x since calling the help line but had an "epiphany" of sorts and has stopped gambling. Glad to find the help line because she did not have anyone else to talk to. Does have urges, but hasn't gone since calling. Help line made a difference. Thankful for the help line, feels like she can be a living testimony for broken people. Reminded to give those referrals a call, been very busy, Gambling comes in spurts, hasn't gambled much since. Thankful for the follow up. Thank you to the help line. Realized that gambling was too much and not just entertainment. Page 21
Examples of Comments from California Callers who Completed QA Surveys "Glad this service is available, really got me back on the right track." Since call to help line, cut back dramatically, goes to meetings regularly. Great resources. Caller is gambling a lot less than before. Hard to stop, did not take advantage of resources yet, but has slowed down since calling. The help line made a difference. Saving lives, saving his marriage, going to GA too and about to get a sponsor. Thankful. Page 22