In this unit students will have a basic understanding of hospitality & tourism, explore the relationship and impact of hospitality and tourism on society and explore related careers. Standard 4: Students will explore skills, knowledge and concepts related to College and Career Pathways in Business and Marketing Objective 1: Explore the relationship and impact of business and marketing within travel & tourism. Indicators: Develop basic business soft skills. Understand how to perform basic cashiering functions, e.g. customer communication, problem solving, collecting money, and counting change. Understand economics and how it relates to the success of a business. Explore how financial choices impact outcomes. Explore careers in business, marketing, and related areas. Explore related career pathways.
Name Period Career Connection Assignment: Hospitality & Tourism Go to one of the following websites: http://www.bls.gov/ or https://utahfutures.org/ and find what the average wage is for each career and write it in the appropriate spot. Travel Agents: sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients. Lodging Manager: ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably. Flight Attendant: provide personal services to ensure the safety and comfort of airline passengers. Airline & commercial pilots: fly and navigate airplanes, helicopters, and other aircraft. Airline pilots fly for airlines that transport people and cargo on a fixed schedule. Commercial pilots fly aircraft for other reasons, such as charter flights, rescue operations, firefighting, aerial photography, and aerial application, also known as crop dusting. Education: Bachelor s degree & pilot s license Water Transportation Occupations: operate and maintain vessels that take cargo and people over water. These vessels travel to and from foreign ports across the ocean, to domestic ports along the coasts, across the Great Lakes, and along the country s many inland waterways. Education: Bachelor s Degree Dancers & Choreographers: express ideas and stories, using dance. There are many types of dance such as ballet, tango, modern dance, tap, and jazz.
Railroad Occupations: ensure that passenger and freight trains run on time and travel safely. Some workers drive trains some coordinate the activities of the trains, while others operate signals and switches in the rail yard. Taxi Drivers and Chauffeurs: drive people to and from the places they need to go, such as airports, homes, shopping centers, and workplaces. They must know their way around a city in order to take both residents and visitors to their destinations. Education: Less than high school Bus Driver: transport people between various places including work, school, and shopping malls and across state or national borders. Some drive regular routes, and others transport passengers on chartered trips or sightseeing tours. Education: High School Diploma Now, come up with two other careers not listed that relates to hospitality and tourism, find out the job description, education, and average wage. Use the two websites listed previously. Career: What do they do: Education: Average Wage: Career: What do they do: Education: Average Wage:
Career Connection: Travel & Tourism ANSWER KEY Travel Agents: sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients. Average Wage: $16.64 per hour, $34,600 per year Lodging Manager: ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably. Average Wage: $22.50 per hour, $46,810 per year Flight Attendant: provide personal services to ensure the safety and comfort of airline passengers. Average Wage: $37,240 per year Airline & Commercial Pilots: pilots fly and navigate airplanes, helicopters, and other aircraft. Airline pilots fly for airlines that transport people and cargo on a fixed schedule. Commercial pilots fly aircraft for other reasons, such as charter flights, rescue operations, firefighting, aerial photography, and aerial application, also known as crop dusting. Education: Bachelor s degree & pilot s license Average Wage: $98,410 per year Water Transportation Occupations: operate and maintain vessels that take cargo and people over water. These vessels travel to and from foreign ports across the ocean, to domestic ports along the coasts, across the Great Lakes, and along the country s many inland waterways. Education: Bachelor s Degree Average Wage: $23.55 per hour, $48,980 per year Dancers & Choreographers: express ideas and stories, using dance. There are many types of dance such as ballet, tango, modern dance, tap, and jazz. Average Wage: $15.87 per hour Railroad Occupations: ensure that passenger and freight trains run on time and travel safely. Some workers drive trains, some coordinate the activities of the trains, while others operate signals and switches in the rail yard. Average Wage: $25.19 per hour, $52,400 per year Taxi Drivers and Chauffeurs: drive people to and from the places they need to go, such as airports, homes, shopping centers, and workplaces. They must know their way around a city in order to take both residents and visitors to their destinations. Education: Less than high school Average Wage: $10.97 per hour, $22,820 per year Bus Driver: transport people between various places including work, school, and shopping malls and across state or national borders. Some drive regular routes, and others transport passengers on chartered trips or sightseeing tours. Education: High School Diploma Average Wage: $14.21 per hour, $29,550 per year ***results came from http://www.bls.gov/ & https://utahfutures.org/ Vocabulary: Hospitality Tourism Industry Tourist Passport Transactions Payroll Clerk Gross Pay Net Pay Economy Itinerary
Name Period Hospitality & Tourism Notes 1. What is hospitality? 2. The hospitality industry is a dollar industry that depends on the availability of and. 3. What is tourism industry? 4. What is the definition of a tourist? 5. What is a passport? 6. Name a few careers in hospitality & tourism. 7. Name the two reasons tourism is so significant. a. b. 8. Who benefits from tourism? 9. Name the top 5 tourism destinations
Name What Drives Utah s Economy Notes Period 1. If tourism were a, if people could in Utah tourism, people would be putting their down. 2. Utah is no longer a. Utah is a destination for around the world. 3. How many national parks were visited in Utah? 4. How much money was spent by tourists in Utah? 5. How many people are employed by the tourism industry in Utah? 6. How many people visited the ski resorts in Utah? 7. What was the state & local tax that was generated by traveler spending? 8. From the list provided in the PowerPoint, list Utah s Best Destination sights that you have visited. 9. From the Top 10 Attractions list, name 5 attractions you would like to visit. 10. From the list of careers for the top 10 attractions, name 3 careers that interest you. 11. List the 5 national parks in Utah. 12. Which city is home to the US Ski Team? 13. Name the 3 cultural attractions mentioned in the PowerPoint. 14. Utah was admitted to the Union on. It is the largest state; it is the fastest growing state, the best state for business. 15. is the capital of Utah and the governor is.
16. Out of the colleges & universities mentioned, which one would you like to attend? 17. Who is our State Senators? 18. Who are our State Representatives? 19. Name our state motto, slogan, and insect. 20. Flip through the list of Top 50 companies to work for in Utah. What four companies would you like to work for? Put the name of the company, the industry, and the salary. #1 Company Name Industry Salary #2 Company Name Industry Salary #3 Company Name Industry Salary #4 Company Name Industry Salary
NAME CASHIERING PERIOD You have been hired at the local clothing store as a cashier. Below are the transactions made for various purchases and the computer has given you the amount of change you need to give back. Label in the appropriate spot how many dollars and cents to give back. Remember, you want to give the least amount of bills and cents back as possible. INSTRUCTIONS: Fill out the chart below. Amount of Change Cashiering Assignment #1 $.01 $.05 $.10 $.25 $1.00 $5.00 $10.00 $20.00 Example $56.92 2 1 1 3 1 1 1 2 $33.27 $2.05 $95.15 $26.25 $35.56 $14.89 $4.12 $13.31 $105.30 $13.80 $104.10 $10.50 $68.84 $50.25 $62.43 $89.90 $32.14 $88.50
INSTRUCTIONS: You are applying for an entry level cashiering position and the manager wants to test your cashiering skills. Figure out the amount of change (amount of cash paid minus amount of purchase) and then how much change to give back to the customer. Let s see if you have what it takes to get the job. Amount of Cash Paid Amount of Purchase Example $20.00 $13.76 $10.00 $4.37 Amount of Change $20.00 - $13.76= Cashiering Assignment #2 Change $.01 $.05 $.10 $.25 $1.00 $5.00 $10.00 $20.00 $6.24 4 2 1 1 $10.00 $3.19 $5.00 $1.46 $10.00 $7.03 $25.00 $22.21 $20.00 $19.06 $8.00 $7.16 $1.00 $.36 $60.00 $52.58 $40.00 $29.44 $10.00 $3.19 $20.00 $12.16 $40.00 $33.33 $5.00 $4.89 $10.00 $6.77 $20.00 $13.46 $1.00 $.66 $10.00 $5.53 $15.00 $11.22 $5 $3.88 $20.00 $15.53 $40.00 $38.28
Name Period Cashier Assign #3 The cash register is broken! As a cashier at the local hotel gift shop, you are responsible for adding the sales tax, collecting the customer s money, and give back the appropriate change. To figure the sales tax, multiply the amount of the purchase times.065. Make sure your cash box balances at the end. Also, remember to give back the least amount of bills and cents as possible. Amount of Purchase Sales Tax 6.5% (.065) $12.75 12.75 *.065= Total Sales Customer gives you $13.58 $15.00 Change $15.00 - $13.58= Amount of Change $.01 $.05 $.10 $.25 $1.00 $5.00 $10.00 $20.00 2 1 1 1 1 $0.83 14.85 20.00 $1.42 25.89 30.00 80.75 100.00 22.21 30.00 41.00 50.00 68.79 70.00 45.45 50.00 125.50 140.00 65.30 70.00 18.65 20.00 68.99 70.00 32.10 40.00
Name Period Cashier Assign #4 You just got hired at the local ski resort s food court as a cashier. Listed below are the transactions that were made in one day while you were at work. 1. Erica came in to buy hot chocolate and a donut. The cost was $2.58 and she gives you a $20. What is her change? 2. John and his son both bought a sandwich and some fries for a total of $12. 82. John gives you $15. What is his change? 3. Julia bought a bottle of water, chips and a hot dog for $8.58. All she had was a $50 bill so you took it and gave her the change, which is. 4. Maria was so cold from the snow so she came in to buy a hot chocolate and then decided to buy some for her friends as well. The total was $8.92. She gives you a $10 bill. What is her change? Oh no... the cash register is acting up and quits working but customers keep coming in to buy so you decided to do the calculations with a calculator. Let s see how well you do. 5. Suzy buys a pastry at $2.33, an apple for $1.25, and gum at $1.30 which totals. Now you take the total and times it by 6.5% (.065) for sales tax which is a grand total of. She gives you a $20 bill so her total change would be. 6. Dax and his family come in from the snow very tired and hungry. He has bought lunch for all of them which includes five sandwiches at $2.50 each, five fries at $2.25 each, and five hot chocolates at $1.75 each, which totals. You add the 6.5% (.065) sales tax for a grand total of. He gives you two $20 bills. What is his change?. 7. Brad and his buddies see some cute girls and ask them if they can buy them a pop. They accept and so Brad buys a total of six pops at $2.25 each and also decides to buy some breath mints for fresh breath, which is $1.75 for a total of. Again, you add the 6.5% (.065) sales tax for a grand total of. He gives you $20.00 and so his change would be.
Name Period Travel Itinerary You just got hired on as a travel agent. Congratulations! Your first customer contacted you today and wants to do a 5 day tour of Utah for her, her husband and two junior high kids. This customer is coming in from Texas and has never visited Utah before but has heard plenty about the state and seems very impressed. After visiting Utah, they are going on to California but all they ask is that you help plan a wonderful stay for the 5 days they are visiting the state. They have already taken care of the flight from Texas to Utah SLC International Airport - and from Utah to California. They have also already rented a car to get around. Your worry will be hotel stay, restaurants, and attractions/activities. Also, they ask that you don t go too extravagant but yet not too cheap either. They like the outdoors and would love to go hiking, visit the parks or amusement sights, or go skiing if it is in season. They have scheduled their trip one month from today. To get started, visit the following website: http://www.visitutah.com/. I would like you to create a 5 day itinerary (a planned route or journey) for the family. Fill in the chart below with their travel itinerary. Day 1 Morning 7 am to noon-ish Afternoon 1 pm to 5 pm-ish Evening 7 pm - midnight They arrive around noon so don t Hotel location: Supper location: worry about this morning Lunch location: Day 2 Breakfast location: Hotel location: Lunch location: Supper location: Day 3 Breakfast location: Hotel location: Lunch location: Supper location: Day 4 Breakfast location: Hotel location: Lunch location: Supper location: Day 5 Breakfast location: Hotel location: Lunch location: They must catch their flight from the SLC International Airport at 9 pm