WELCOME TO HANOI Regional TVET-Conference in Viet Nam Hội nghị khu vực về Đào tạo nghề tại Việt Nam Hanoi, October 2012

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WELCOME TO HANOI Regional TVET-Conference in Viet Nam Hội nghị khu vực về Đào tạo nghề tại Việt Nam Hanoi, 10-11 October 2012

Đột phá Chất lượng Đào tạo nghề TVET Quality Breakthrough 01

Contents I. Overview of activities p.03 II. Conference Programme p.04 III. Locations and arrangements p.11 IV. Administrative Information p.15 V. List of contacts p.20 VI. Useful information p.24 VII. Guide to Hanoi p.30 02

OVERVIEW OF ACTIVITIES Welcome Cocktail Reception, 9 October 2012, Melia Hotel The Regional TVET Conference in Viet Nam TVET Quality Breakthrough, 10-11 October 2012, Melia Hotel Press Conference, 10 October 2012, Melia Hotel Gala Dinner, 10 October 2012 Site visit to TVET institute, 11 October 2012, Bac Ninh Province DIDACTA / Exhibition, 11 October 2012, Melia Hotel 03

PROGRAMME OF THE CONFERENCE TUESDAY, 9 OCTOBER 2012 AM / PM Arrival of Delegates 08.00-22.00 18.30-19.30 Registration at Melia Hotel Conference Secretariat, Function Room 5, Level 2 (upstairs) Welcome Cocktail Reception Thang Long Ballroom, 7th floor Attendance: all participants Attire: smart casual ---END OF FIRST DAY--- 04

WEDNESDAY, 10 OCTOBER 2012 TVET CONFERENCE 07.15-08.15 Registration Grand Ballroom Foyer, Level 1, at Melia Hotel Attendance: all participants Attire : Lounge Suit 08.30-10.00 10.00-10.30 10.30-12.00 12.00-13.30 Opening Session Grand Ballroom Foyer, Level 1, at Melia Hotel Attendance: all participants Welcome and Opening Remarks Photo Session Opening Inputs Coffee/Tea Break Foyer Grand Ballroom, Level 1 Keynote Inputs on Occupational Standards Grand Ballroom, Level 1 Lunch All participants: Thang Long Room, 7th Floor 05

13.30-14.30 14.30-14.45 Keynote Inputs on Cooperation with the Business Community Grand Ballroom, Level 1 Coffee / Tea Break Foyer Function Rooms, Level 2 (upstairs) 14.45-16.30 Parallel Working Session Function Rooms, Level 2, and Grand Ballroom Section 3, Level 1 Inputs and Group Discussion on Experiences, Lessons Learned and Outlook Group 1: Occupational Standards Key Reference Point for Demandoriented TVET Function Room 4, Level 2 Group 2: Involving the Business Community in Occupational Standard Setting, Assessment and Certification in Asia Function Room 7, Level 2 Group 3: Enabling Framework for Collaboration of TVET Stakeholders Function Room 6, Level 2 Group 4: Cooperative modes of TVET delivery Section 3, Grand Ballroom, Level 1 Group 5: Sustainable TVET financing Function Room 3, Level 2 06

16.30-17.00 17.00-18.00 18.30-19.30 Coffee / Tea Break Foyer Grand Ballroom, Level 1 Summary Session Grand Ballroom, Level 1 Gala Dinner Thang Long Ballroom. 7th Floor Attendance: all participants Attire: Smart casual ---END OF SECOND DAY--- 07

THURSDAY, 11 OCTOBER 2012 TVET CONFERENCE Grand Ballroom Foyer, Level 1, at Melia Hotel Attendance: all participants Attire: Lounge Suit 8.30-9.00 9.00-10.00 10.00-10.30 10.30-11.30 11.30-11.45 11.45-12.20 12.20-12.30 Impressions from Day 1 and Introduction to Day 2nd conference day Plenary Session on TVET Teachers - Key for TVET Quality Breakthrough: Keynote Inputs Coffee / Tea Break Foyer Grand Ballroom, Level 1 Plenary Session on TVET Teachers - Key for TVET Quality Breakthrough Expert Panel Discussion and Plenary Questions & Answers Statement by Representative from Lao PDR Conclusions,Recommendations and the Way Ahead Summary Statements by representatives of Conference Organizers Administrative Announcements 08

12.30-14.00 Lunch Grand Ballroom, Level 1 Attendance: all participants ---END OF THIRD DAY--- SIDE EVENTS Attendance: all participants Attire: Lounge Suit 10 Oct 10.30-11.15 11 Oct 14.00-18.00 11 Oct From 8.00 Joint Press Conference Co-chair by MoLISA and BMZ Grand Ballroom, Section 3, Level 1 Attendance: Journalists and Press Panel Visit to TVET Institute Bac Ninh province Attendance: International participants Get first impressions on Vietnamese TVET institutions. DIDACTA Exhibition Melia Foyer Level 1 Exhibition of the Didacta Association of the German Education Industry and its affiliated members promoting the application of high-quality teaching and learning aids, furnishings and equipment designed to meet the unique needs of all learning environments. 09

FRIDAY, 12 OCTOBER 2012 AM/PM Departure of Delegates ---END OF FOURTH DAY--- 10

LOCATIONS AND ARRANGEMENTS 1. Venue of the Conference The Regional TVET Conference in Viet Nam on TVET Quality Breakthrough will be held on the 10-11 October 2012 at Melia Hanoi Hotel, Vietnam. Melia Hanoi Hotel 44B - Ly Thuong Kiet Street, Hanoi, Viet Nam Phone: (84-4) 3934 3343 Fax: (84-4) 3934 3344 Website: www.melia.hanoi.com Melia Hotel (Source: http://www.meliahanoi.com/en/index.html) 11

2. Arrangement of Plenary and Working Sessions + Plenary session : + Working sessions: 12

Picture of Colour Codes for Working Sessions: each participant will be provided with the colour stamp that matches with colour code for the function room of the working session they have registered to participate Group 3: Enabling Framework for Collaboration of TVET Stakeholders Function Room 6 Group 1: Occupational Standards- Key Reference Point for Demand-oriented TVET Function Room 7 Function Room 4 Group 2: Involving the Business Community in Occupational Standard Setting, Assessment and Certification in Asia Group 5: Sustainable TVET financing Function Room 3 Group 4: Cooperative modes of TVET delivery - experiences, lessons learned, outlook 13

3. Lunches and Dinners The welcome cocktail reception on 9 October, lunches on 10-11 October and the Gala Dinner on 10 October will be organized at the Conference; please show your badge to gain entry. Welcome Cocktail Reception on 9 Oct Thang Long Room, 7th Floor Arrangement: standing cocktail Lunch on 10 Oct Thang Long Room, 7th Floor Arrangement: Round Table Buffet Gala Dinner on 10 Oct Thang Long Room, 7th Floor, Melia Attire: Smart Casual Lunch on 11 Oct Grand Ballroom Arrangement: Round Table Buffet; Vegetarian and pork-free dishes will be provided. 4. Working Languages Simultaneous interpretation will be provided in English and Vietnamese for the session in the Grand Ballroom as well as for the working sessions in Function Rooms. 14

ADMINISTRATIVE INFORMATION Airport pick-up and assistance Participants will be provided with airport assistance and transportation service between Noi Bai International Airport and designated Hotels in Hanoi within the period of 9-12 October 2012 based on the participants flight information in the registration forms. Pick up cannot be assured to those who have not confirmed their flight schedule in time. If this is the case, please use public transportation (see below) from the airport to the hotel. Once you have passed immigration and have stepped out into the arrival hall, please proceed to the officials holding a REGIONAL TVET CONFERENCE IN VIET NAM sign. They will be there for your support and will help you with getting your transportation to the hotel. Participants will be provided with Minibus Transport. VIPs will be provided with one 4-seat car with driver. For Airport departure, delegates will be provided with transport upon request. 15

Registration of participants and information service Participants are required to register at the Conference Website: http://www.regional-tvet-conference-vietnam.org/en/ topic/37.registration.html Registration on the 9 th of October Registration at the conference and distribution of identification badges and welcome package will commence from 08.00 to 22.00 at the Conference Secretariat, Function Room 5, 2 nd floor of Melia Hotel. Once you arrive at Melia Hotel, there will be hostesses at the lobby guiding you to the Conference Secretariat and providing you with any information you may need. Registration on Conference Day 1, 10 th of October Registration will resume in the foyer in front of the Grand Ballroom, 1 st floor of Melia Hotel from 7.15 to 8.15 AM. Accommodation Melia Hanoi Hotel 44B - Ly Thuong Kiet Street, Hanoi, Viet Nam Phone: (84-4) 3934 3343 Fax: (84-4) 3934 3344 Website: http://www.meliahanoi.com Mövenpick Hotel Hanoi 83A Ly Thuong Kiet, Hanoi, Viet Nam Phone : (84-4) 38 22 28 00 Phone: (84-4) 3 9 44 77 66 Website: www.moevenpick-hanoi.com Mercure HANOI LA GARE 94 Ly Thuong Kiet Street, Hanoi, Viet Nam Phone: (84-4) 38 22 27 78 Fax: (84-4) 3 9 44 83 17 Website: www.accorhotels.com or www.mercure.com 16

Note: Special rates are for Conference participants only. In case of any questions or special requests with regard to accommodation, please contact your hotel or our TVET Conference Secretariat under Telephone: +84 - (0)4-62 95 77 85 Hotline : +84 - (0)12 27 23 00 97 Internet access Internet Access is available at the Computers of the Internet Point set up in front of the Grand Ballroom. As for WIFI from the hotels, please consult the front desk of the hotel for details. Transportation during the Conference between Hotels and Conference Venue Official transport will be provided from the recommended Hotels starting at 6:30 a.m. on 10th and 11th October. The shuttle buses will be available from recommended Hotels to the Melia Hotel. 17

Route: Hotel Mercure Hotel Mövenpick Hotel Melia Hotel Mercure Tuesday, 9 October 9:00 AM 5:30 PM every 30 minutes 5:30 PM - 9:30 PM every 15 minutes Wednesday, 10 October 6:30 AM 8:00 AM every 10 minutes 8:00 AM - 5:30 PM every 60 minutes 6:00 PM 6:30 PM every 10 minutes 6.30 PM 9:00 PM every 30 minutes Thursday, 11 October 6:30 AM 8:15 AM every 10 minutes 8:15 AM - 12:30 PM every 60 minutes 12:30 PM - 4:30 PM every 15 minutes Health regulations Participants are responsible for making their own health insurance arrangement for coverage of medical treatment during their staying in Vietnam. Participants are advised to consult their travel agency, airline or national vaccination centre to obtain all necessary information. Please consult your doctor before departure in order to obtain advice on the best preventive treatment in your case. Basic medical assistance is available during the Conference in the Secretariat room (function room 5). For any medical issue arising during the conference, please contact or proceed directly to the TVET Conference Secretariat (Hotline: +84- (0)12 27 23 00 97). 18

Identification passes and access The Identification badges with specific colours are required for entry into all the venues of the meetings from 9, 10 and 11 October, 2012. Access will be denied to non-accredited individuals and those who make improper use of their passes. The badges will be delivered to the participants upon registration from - 08.00-22.00 on 9 October at the Conference Secretariat (function room 5) of Melia Hotel and - 07.15 08.15 on 10 October in the Grand Ballroom Foyer (1 st level) at Melia Hotel The badges shall be presented in 6 colours Type Respective holders Respective colour 1. Speakers Purple 2. Participants Blue 3. Press Orange 4. Technical Staff Green 5. Organizers Red 6. Exhibition Brown During the Conference, the reception will be open from 07:15 a.m. to 08:15 a.m. The participants will receive a complete set of Conference documents, identification badge and other necessary documentation. They are requested to wear their badge throughout the duration of the Conference, so as to facilitate their identification and their contacts with other participants and members of the Secretariat. 19

Security check In order to provide adequate security at official events, various levels of control and screening may be implemented at each venue. Press and Media A TVET information and press liaison will be functioning at the Conference venue. The usual facilities will be made available to representatives of press agencies and radio, television and photographic services to enable them to follow the Conference proceedings. All journalists must register at the Press Conference Registration Desk in Melia Hotel. Only accredited journalists will have access to the TVET Conference. If there are any questions regarding press please contact Mr Nguyen Cong Trang (contact info below) List of contacts All correspondence and inquiries concerning the Conference prior to the event should be addressed to: TVET Conference Secretariat Programme Reform of TVET in Viet Nam 2 nd Floor, No. 1,17 Alley, Ta Quang Buu Street Hanoi, Viet Nam + Telephone: +84 - (0)4-62 95 77 85 + Hotline : +84 - (0)12 27 23 00 97 + Fax : +84 - (0)4-39 74 65 70 + Email : info@regional-tvet-conference-vietnam.org + Website : http://regional-tvet-conference-vietnam.org 20

During the Conference the TVET Conference Secretariat will be located in Function Room 5, Level 2 upstairs, Melia Hotel. General Information Mr. Philipp Lassig Programme Reform of TVET in Viet Nam, GIZ Mobile: +84 -(0)166 46 42 291 Languages: German, English, Vietnamese Ms. Ha Thi Minh Duc Director, ASEAN Cooperation Division, International Cooperation Department MoLISA Tel: (+84) 4 3826 4222 Mobile: (+84)912 52 11 53 Fax: (+84) 4 3825 4728 Languages: Vietnamese, English Ms. Nguyen Thuy Linh Conference Secretariat Tel: +84 (0)4-62 95 77 85 Hotline: +84-(0)1227 2300 97 Languages: Vietnamese, English, German Ms. Nguyen Thi Bich Van Thien Ha Mobile: (+84)97 615 8688 Tel: (+84) 4 37324124/25 Fax: (+84) 4 37324126 Languages: Vietnamese, French, English Transportation and Protocol Mr. Le Khanh Luong Director, General and Protocol Division International Cooperation Department MoLISA Tel: (+84) 4 3826 9522 Mobile: (+84)91 505 3656 Fax: (+84) 4 3825 4728 Languages: Vietnamese, German Ms. Hoang Thi Thu Hang Official, General and Protocol Division International Cooperation Department MoLISA Tel: (+84) 4 3826 9522 Mobile: (+84)91 552 0566 Fax: (+84) 4 3825 4728 Languages: Vietnamese, English 21

Registration Ms. Nguyen Thuy Linh Conference Secretariat Tel: +84 -(0)4-62 95 77 85 Hotline: +84-(0)12 2723 0097 Languages: Vietnamese, English, German Ms. Tran Thanh Minh Official, ASEAN Cooperation Division Tel: (+84) 4 3826 4222 Mobile: (+84) 9 1437 6080 Fax: (+84) 4 3825 4728 Languages: Vietnamese, English Accommodation and Meals Ms. Giap Thi Thanh Binh GIZ Programme Reform of TVET in Viet Nam Mobile: +84 (0)915678432 Languages: Vietnamese, German, English Communication and Press Mr. Nguyen Cong Trang GIZ Programme Reform of TVET in Viet Nam Mobile: (+84)90 608 2008 Languages : Vietnamese, English Security Mr. Nguyen Van Chung Communication Division MoLISA Mobile: (+84)98 313 1580 Tel: (+84) 4 3826 9532 Fax: (+84) 4 3825 4728 Language: Vietnamese Ms. Ngo Thuy Quynh Thien Ha Mobile: (+84)91 841 0806 Tel: (+84)4 37324124/25 Fax: (+84)4 37324126 Languages: English, Vietnamese Mr. Vu Duc Cuong Communication Division MoLISA Mobile: (+84)91 294 8135 Tel: (+84) 4 3826 9532 Fax: (+84) 4 3825 4728 Languages: Vietnamese Ms. Ngo Phuong Mai Thien Ha Mobile: (+84)98 337 1511 Tel: (+84)4 37324124/25 Fax: (+84)4 37324126 Languages: English, Vietnamese 22

Other responsible staff for delegations (delegation phone contact) Delegates Name of staff Contact number VIP Vietnamese Delegates German Delegations Cambodia, Lao PDR, Myanmar Malaysia, Philippines, Indonesia, Singapore, Thailand Japan, Korea, China Hoang Thi Thu Hang 091 5520566 Giap Thi Thanh Binh (Linh) 091 5678432 Vu Thi Viet Hai 090 458 1620 Tran Thanh Minh 091 437 6080 Nguyen Ngoc Anh 098 505 7513 23

USEFUL INFORMATION Currency The currency is Vietnamese Dong (VND). Majors foreign currencies (USD, GBP, Euro ) can be exchanged at the banks, exchange bureaus or hotel reception desks. Travelers check and most of credit cards are accepted in the major cities. We recommend that you bring some cash with yourselves. Currency exchange rate: 1USD ~ 20.800VND. You can check the updated currency exchange rate at http://www. vietcombank.com.vn/english/exchangerate.asp. Banks and ATMs Foreign currency and travellers cheques can be changed into VND at most banks in Hanoi as well as at the airport. The office hours of most banks are from 9 a.m. to 5.30 p.m., Monday to Friday. Major credit cards are accepted at most hotels, department stores and restaurants. Emergency Numbers Police: 113 Fire department: 114 Medical Ambulance: 115 Conference Emergency Number : GIZ Emergency Number: Hotline: +84- (0)12 27 23 00 97 24

Climate Vietnam has a tropical climate, which is characterized by lots of sunshine, rainning, humidity. Annual average temperatures range from 22ºC to 27ºC. But the weather usually varies from the north to the south, and between delta land and mountains. The average temperature in Hanoi during October varies between 22 C and 29 C. Electricity Electrical voltage/frequency in Vietnam is 220 Volts, 50 Hz. Local time The local time is +7 GMT. Mobile phone In Vietnam you will be able to use your mobile phone as long as it is programmed for roaming internationally. 25

Recommended Hospitals Bach Mai Hospital Add: Giai Phong St., Hanoi Tel: (84-4) 3869 3731 / 3869 3732 Viet Duc Hospital Add: 40 Trang Thi St., Hanoi Tel: (84-4) 3825 3531 Fax: (84-4) 3824 8308 Vietnam - Cuba Hospital Add: 37 Hai Ba Trung St., Hanoi Tel: (84-4) 3825 3718 Fax: (84-4) 3826 4303 Viet-Xo Friendship Hospital Add: 1 Tran Khanh Du St., Hanoi Tel: (84-4) 3972 2231 Saint Paul Hospital Add: 12 Chu Van An St., Hanoi Tel: (84-4) 3823 3071/ 3823 3075 Fax: (84-4) 3843 4792 Vietnam - France Hospital Add: 1 Phuong Mai St., Dong Da Dist., HaNoi Tel: (84-4) 3577 1100 Fax: (84-4) 3576 4443 26

Diplomatic Missions in Hanoi Embassy of Brunei Darussalam in Vietnam No 27 QuangTrung Street Phone: (+84) 4 3726 2001 Fax : (+84) 4 3726 4827 Email: bruemviet@hn.vnn. vn Office Hours: Monday to Friday Embassy of Indonesia in Vietnam No 50 Ngo Quyen Street Phone: (+84)(4) 3825 3353 Fax: (+84) (4) 3825 9274 Email: hanoi.kbri@kemlu. go.id; komhan@hn.vnn.vn Website: www.hanoi.kemlu. go.id Embassy of Malaysia in Hanoi, Vietnam 43-45 Dien Bien Phu Street, Ba Dinh District Phone: (+84)(4) 3848 9636 Fax : (+84) (4) 3734 3832 Email: mwhanoi@hn.vnn. vn Embassy of Cambodia in Vietnam No 6 Dang Van Ngu Street Phone: (+84) 4 39424788 Fax : (+84) 4 39423225 Email: arch@fpt.vn Embassy of the Lao PDR in Hanoi, Vietnam No. 22 Tran Binh Trong Phone: (+84) 4 3942 4576 Fax : (+84) 4 3822 8414 Embassy of Myanmar in Hanoi, Vietnam No.298A Kim Ma Street Phone: (+84) (4) 845 3369 Fax : (+84) (4) 3845 2404 Email: Myan.emb@fpt.vn 27

Embassy of the Philippines in Hanoi, Vietnam No 27-B Tran Hung Dao Street Phone: (+84) (4) 39437573 Fax : (+84) (4) 943 5760 Email : phvn@hn.vnn.vn Embassy of Thailand No 63-65 Hoang Dieu Street Phone: (+84) (4) 823 5092 Fax : (+84) (4) 3823 5088 Email: thaihan@mfa.go.th Website: www.thaiembassy. org.vn Embassy of China 46 Hoang Dieu Road Phone: (+ 84)(4)3845 3736 Fax : (+ 84)(4)3823 2826 Email: chinaemb_vn@mfa. gov.cn Embassy of Singapore in Hanoi, Vietnam No 41-43 Tran Phu Street Phone: (+84)(4) 3848 9168 Fax : (+84)(4) 3848 9178 Email : singemb@hn.vnn.vn Web Site: www.mfa.gov.sg/ hanoi Embassy of Germany No. 29, Tran Phu, Hanoi Phone: (+84)4 3845 3836/7 Fax : (+84)4 3845 3838 Embassy of Korea 7th Floor Building, 117 Tran Duy Hung Street Phone: (+84)(4)3555 3327 Fax : (+84)(4)3831 5117 Email: korembviet@mofat. go.kr Embassy of Japan No 27 KieuGiai Street Phone:(+84)(4)3846 3000 Fax : (+84)(4)3846 3043 Website: www.vn.emb-japan. go.jp Email: soumuhan@vnn.vn 28

Đột phá Chất lượng Đào tạo nghề TVET Quality Breakthrough 29

MUST DOs IN HANOI Shopping Once you re in Hanoi, shopping can be an exciting adventure. There are plenty of places to pick up souvenirs or just daily necessities, from markets to popular shopping streets and districts. Locals and tourists both agree that shopping in Hanoi is preferable to other large cities such as Ho Chi Minh City, so put on your walking shoes and head out to these places for a Hanoi shopping adventure! Shopping Streets Hang Gai- Silk Street is definitely the place to go if you re looking for tailor made silk dresses. The street stretches over several blocks and is packed with boutiques that specialize in silks and embroidery. Walk around a bit before buying, as you ll find that prices do vary. Hang Dao - This street is good for clothing and accessories, including watches, bags and shoes. Just don t confuse this shopping street with Hang Dau, which is another street that caters primarily to shoe addicts. Cau Go - Along the blocks that make up Cau Go you will find what is essentially hair heaven. The boutiques here specialize in hair accessories, from pretty hair pins to extravagant hair jewelry. Hang Ma - If you re looking for some household goods that will add to the ambiance of your home, look no further than Hang Ma. The shops on this street sell holiday decor, so you re sure to find some pretty things to dot about your house. 30

Department Stores Vincom Plaza Towers Hanoi - Address: 191 Ba Trieu, Hanoi Vincom shopping mall is located at the heart of Hanoi, only 10 minutes away from the Hanoi Old Quarter. This is a fabulous place to go shopping, gathering various well-known clothes brands in Vietnam and the world. The mall also has many famous restaurants and cafeterias on the 5th floor as well as a modern movie theater on the 6th floor that could be perfect for a relaxing day. Eating Restaurants close to Melia There is a wide range of dishes in Vietnam, including the very popular nem (spring rolls) and pho (Vietnamese noodle in soup). Not all foods are spicy. Vegetarian foods, dietary dishes & western menus are also available at certain restaurants. Imported beers and alcohols are available in hotels, restaurants and shops. For drinking water, please use bottled water, which has an unbroken seal. You should not drink tap water without boiling it first. 31

HANOI CITY GUIDE Sightseeing 32

Hoan Kiem Lake Just around the corner of the Melia Hotel in 5min walking distance, you ll find one of the most beautiful spots in Hanoi the Hoan Kiem Lake. Around the lake there a plenty a Coffee Shops and Restaurants located Temple of Literature 58 Quoc Tu Giam, Hanoi Tel.: (04) 38 235 601 The temple hosts Vietnam s first national university and was built in 1070. The various pavilions, halls, statues and stelae of doctors invite for a walk. Ho Chi Minh Mausoleum 5 Ngoc Ha, Ba Dinh district, Hanoi Tel.: (04) 38 455 168 Sightseeing should include a visit to the Ho Chi Minh Mausoleum. Just some minutes walking from the Hoan Kiem Lake. The shrine was build, where Ho Chi Minh delivered the Declaration of Independence in 1945. Also visit the little house behind in the park, where Ho Chi Minh lived. The Old Quarter, 36 Streets You have to visit the cosy old quarter of Hanoi, beginning at the north part of the Hoan Kiem Lake. Here is this narrow streets you ll find plenty of small shops selling silk, spices traditional good and souvenirs. 33

CITY GUIDE HANOI Restaurants 34

Quan An Ngon 18 Phan Boi Chau, Hoan Kiem Dist, Tel.: (04) 3942 8162 Quan An Ngon is a popular restaurant with a diverse range of traditional Vietnamese food. This is probably the place to go because of the huge variety on offer. Bar Cafe Mai La 56 Ly Thuong Kiet, Ha Noi Tel.: (04) 39343606 If you like to have a coffee in a warm and cosy setting, it s all here for you: great-tasting coffee and a relaxing atmosphere. Pho Bien Restaurant 14 Trang Thi Str, Ha Noi Tel.: (04) 373 160 For anyone who loves all kinds of seafood dishes and enjoys a cosy and luxurious atmosphere, this is one of the places we recommend! Sen Ho Tay 614 Lac Long Quan Tay Ho Tel.: (04) 37199242 Located in the West Lake area, Sen Ho Tay serves great delicacies and a wide choice of international buffet and Hanoi buffet dishes. The music and entertainment to accompany your meal makes the experience all the more enjoyable. 35

Wild Lotus 52 Nguyen Du, Ha Noi Tel.: (04) 39439342 This well-known sit-down restaurant and lounge is set in many artfully renovated rooms. It specialises in contemporary Asian cuisine. San Ho 58 Ly Thuong Kiet, Ha Noi Tel.: (04) 39349184 San Ho restaurant is known for it s seafood specialities and the varieties of Vietnamese cuisine. Madame Hien 15 Chan Cam, Hanoi This restaurant is dedicated to my wife s grandmother and to all Vietnamese women of the past and the present. Madame Hien has made a science of the art of cooking delicious Vietnamese food from all regions of the country. Potomac Boat Restaurant 2-4 Thuy Khue Tay Ho, Hanoi Tel.: (04) 39110203 The floating restaurant provides the perfect evening of dining and touring the West Lake by boat. The specialities on offer include fresh seafood and vegetarian selections. 36

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TAXIS Taxi Hanoi... Tel.: (04) 38 53 53 53 Taxi CP... Tel.: (04) 38 26 26 26 Taxi Hanoitourist... Tel.: (04) 38 56 56 56 Taxi Mai Linh... Tel.: (04) 38 222 666 AIRPORT TAXI Taxi Noi Bai...Tel.: (04) 38 868 888 Taxi Airport...Tel.: (04) 38 733 333 HOTELS Melia Hotel...Tel.: (04) 39 343 343 44B Ly Thuong Kiet Moevenpick...Tel.: (04) 38 222 800 83A Ly Thuong Kiet Mercure La Gare...Tel.: (04) 39 447 7 66 83A Ly Thuong Kiet AIRLINES Vietnam Airlines...Tel.: (84-04) 3832 0320 200 Nguyen Son, Ha Noi Malaysia Airlines...Tel.: (84-4) 3826 8820 49 Hai Ba Trung, Ha Noi Singapore Airlines...Tel.: (84-4) 3826 8888 17 Ngo Quyen, Ha Noi Lufthansa...Tel.: (+84-8) 8298529 132-134 Dong Khoi, District 1, Ho Chi Minh City 38

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