Glasgow Life Comparison Report 2013/14 Glasgow Life To: Glasgow Life Leadership Team Date: 27 March 15 From: Chris Macdonald Business Analyst Contact: Chris Macdonald (Tel: 287 4422) Version 1.0
Contents Page Part One Introduction 1 Part Two Background 1 Part Three Benchmarking Group 1 Section 1 Part Four Headline Performance 2 Part Five Statutory Performance Indicators Libraries 3 Museums (Visits in Person and Virtual) 4 Sports facilities including swimming pools 5 Part Six Conclusions 6 Part Seven Recommendations 6 Section 2 Part Eight Headline Performance 7 Part Nine Local Government Benchmarking Indicators Libraries Cost per Visit 8 Libraries Satisfaction 9 Museums Cost per Visit 10 Museums Satisfaction 11 Sports facilities Cost per Visit 12 Sports facilities Satisfaction 13 Part Ten Conclusions 14 Part Eleven Recommendations 15
Appendix A Library Visits 16 Museum and Usage Visits 17 Sports facilities including swimming pools 18 Appendix B Libraries Cost per Visit 19 Libraries Satisfaction 20 Museums Cost per Visit 21 Museums Satisfaction 22 Sports facilities Cost per Visit 23 Sports facilities Satisfaction 24
1. Introduction The purpose of this report is to provide Glasgow Life s Leadership Team and Glasgow City Council with our Statutory Performance Indicators (SPIs) and Local Government Benchmarking Framework (LGBF) performance for 2013/14. The report also includes comparative information on trends and summary information in relation to the 31 other local authorities. 2. Background The Accounts Commission Statutory Performance Indicator Direction for 2012 reinforces public performance reporting and Councils requirement to take responsibility for the performance information they report. The 2012 Direction requires Councils to use a wide range of service performance and corporate management information and to report on the SOLACE benchmarking indicators (referred to as the Local Government Benchmarking Framework). The benchmarking is undertaken by the Improvement Service on behalf of SOLACE. Section One of this report provides details of the historic Statutory Performance Indicators (SPIs) and Section Two provides detail of the new the Local Government Benchmarking Framework Indictors (LGBF). Section one The comparative SPI information for all 32 local authorities was derived from the available data on the Improvement Service website. Glasgow Life has responsibility for reporting performance against five SPIs as part of its contractual agreement with Glasgow City Council. The data published by the Improvement Service only allowed comparison with three of those indicators. It has not been possible to report against attendances at indoor sport and leisure facilities, excluding pools, and attendances at Museums in person. Section Two the LGBF has six indicators related to Glasgow Life performance; (i) Cost per Visit for Libraries, Museums and Sport Facilities and (ii) Satisfaction with Libraries, Museums and Sport Facilities. It is worth noting that although the indicators are published by the Improvement Service, responsibility for ensuring the accuracy of the reported performance indicators lie with the Council itself. They are no longer subject to audit by Audit Scotland 3. Benchmarking Group Glasgow s SPIs have historically been compared against the other large urban authorities namely Aberdeen, Dundee, Edinburgh, North and South Lanarkshire. The Improvement Service developed benchmarking family groups selected for their similar socio-economic and environmental characteristics. Section two of this report has a larger comparison cohort which includes; Aberdeen City, Dundee City, East Dunbartonshire, Edinburgh, Falkirk, North Lanarkshire, and West Dunbartonshire Councils.
Section 1 Statutory Performance Indicators
4. Headline Performance Two of the three indicators are ranked in the top quartile 15,359,632 attendances / visits to sport, libraries and Museums during 2013/14; a 4% increase on 2012/13 10% increase in Sport attendances in the year prior to the XX Commonwealth Games 2nd Place Number of visits to and usages of museums per 1,000 population 8th place Number of visits to libraries per 1,000 population 12th place Number of attendances at sports facilities including swimming pools per 1,000 population Glasgow is ranked second for the number of visits to and usages of museums per 1,000 population. The Shetland Islands remain first for the fourth consecutive year. This indicator incorporates all use of museum facilities, either in person or virtual (e.g. accessing a museum collection via the internet). Glasgow slipped from fourth to eighth for the number of visits to libraries per 1,000 population, despite recording a 1% increase in performance. Five local authorities recorded significant growth which has led to Glasgow slipping down the rankings. The five authorities are Edinburgh, North Ayrshire, Moray, West Dunbartonshire and West Lothian. Glasgow is ranked 19th in Scotland for attendances at sports facilities including swimming pools per 1,000 population, an improvement from 20th in 2012/13.
Glasgow moved from fourth position in 2012/13 to eighth position in 2013/14 recording 9,282 library visits per 1,000 population, despite a 1% (n=37,583) increase in performance. The top ranked authority in Scotland is Edinburgh 'leaping' from 16th position in 2012/13 with 6,207 to 10,518 visits per 1,000 population. North Ayrshire and Moray are ranked 2nd and 3rd respectively after recording similar improvements. The largest increases are shown below: Edinburgh 165% (n= 5,078,802) North Ayrshire 61% (n=684,596) Moray 61% (n=412,878) West Dunbartonshire 44% (n=259,923) West Lothian 54% (n=428,760) Last years top three ranked local authorities Highland, Shetland and Dundee are now ranked 4th (recording an 8% increase (n= 171,722)), 9th (recording a 2% increase (n=3,388)) and 10th (recording a 1% decrease (n=-13,615)) respectively. Glasgow now has the second highest number of visits to /usages of all Scottish authorities and is is 2,616,321 visits behind Edinburgh. In terms of Scotland s population, Glasgow represents 11% of the population and 14% of all visits to libraries (down from 17% of all visits in 2012/13). In terms of population Glasgow is 22% (n=109,050) larger than Edinburgh. The success of the several local authorities outlined above means that the national picture is positive with a 22% (n=7,232,980) increase in library visits on last year s figure. In order to rank first an additional 4,440,191 attendances would be required, an increase of 80.2%.
Glasgow is ranked second for visits to/usages of Council funded or part funded museums per 1,000 population for third consecutive year (6,005).This figure is down on last year s performance of 6,023; chiefly due to the expected leveling off of visitors to the Riverside Museum. Glasgow represents 31% of all visits to / usages of Museums in Scotland (down from 33% in 2012/13). The Shetland Islands remains in first place recording (9,429) visits to/usages, a decrease in performance of 3%. Last year s fourth placed local authority, Aberdeen City, moved to 3rd in the rankings recording an increase of 35%. The third ranked local in 2012/13 authority, Argyll and Bute fell to ninth place (2,405) reporting a drop of 39% (n=141,526). Fife recorded the largest improvement moving six places to be ranked 17th; Renfrewshire recorded the second largest improvement moving 5 places to 23rd. North and East Ayrshire recorded the third largest improvement each moving four places to be ranked 14th and 5th respectively. The national picture is positive with a 5% (565,379) increase on last year s visits to /usage of museums. In total 18 local authorities posted an increase (an increase of four from 2012/13) and 12 a decrease (a decrease of 16 from 2012/13). Two local authorities have no service in this area. Using the 2013/14 figures as a base it can be extrapolated that for Glasgow to be ranked first an additional 2,042,677 visits/usages would be required, an increase of 57%.
Glasgow is ranked 12th in Scotland in terms of at attendances sports facilities including swimming pools per 1,000 population (10,461) an improvement from 14th in 2012/13, 13th in 2011/12 and 15th in 2010/11. Glasgow has the highest number of actual attendances at sports facilities including swimming pools in Scotland (n=6,240,357). At a national level Glasgow represents 12% of all attendances at sports facilities including swimming pools (up from 11% in 2012/13). Glasgow s improvement in performance is the sixth highest increase in actual attendances; 10% (n= 570,359). The largest increases are: Renfrewshire 40% (n= 719,546) Angus 15% (n= 198,574) North Ayrshire 13% (n= 184,373) West Lothian 13% (n= 240,210) East Lothian 12% (n= 116,498) The top performing Scottish authority in terms of attendances per 1,000 population is Shetland Islands (22,447) for the fourth consecutive year. The second placed local authority is the Orkney Islands, for the fourth consecutive year. The third ranked local authority is Renfrewshire which moved from 16th in 2012/13 to third in 2013/14. The national picture demonstrates a year on year improvement from 2010/11 to 2013/14 of 6%, 7%, 3% respectively. On a local authority basis 19 reported an increase and 13 reported a drop in performance. Using the 2013/14 figures as a base it can be extrapolated that for Glasgow to achieve a top quartile finish an additional 815,620 attendances would be required, an increase of 13%. In order to rank first an additional 7,150,622 attendances would be required, an increase of 115%
Conclusions Library The increase in Glasgow s library performance was mainly due to an increase in virtual visits, 9% (n=113,885). There was also a 2% (n=58,822) increase in Community Libraries. Ongoing refurbishment works at the Mitchell has impacted on the overall performance, 21% (n= - 135,124) decrease. The net increase for the year is 1% (n=37,583) Museums The reduction in Glasgow Museum performance is a result of the predicted leveling off of visitors to the Riverside Museum. At the end of 2013/14 the Riverside Museum recorded 754,540 visitors; against 965,423 at the end of 2012/13, a difference of 210,883. The drop off is a "natural phenomenon" after such a successful opening and is broadly consistent with the experience of the Kelvingrove Museum when it reopened in 2008. Sport The year on year growth in Glasgow Sport is the sixth largest in Scotland, and the second largest of the urban authorities. It is worth noting that the Kelvinhall was closed in July 2013, with the loss of 150,000 attendances between July 2013 and March 2014) Recommendations Libraries Glasgow Libraries should investigate how the performance leap of Edinburgh City was achieved. The performance of North Ayrshire, Moray, West Dunbartonshire and West Lothian Council should also be investigated to identify where there may be opportunities to share and adopt best practice. Museums (visits to / Usages of) Glasgow Museums should investigate the reasons for the significant improvements in performance reported by Fife, Renfrewshire and North East Ayrshire and Aberdeen City. These authorities should be investigated as there may be opportunities to share and adopt best practice. Sport and Leisure Glasgow Sport should investigate how Renfrewshire and Angus has achieved a 40% and a 15% increase respectively. The service should also investigate how North and South Lanarkshire have sustained their performance as a proportion of their population, and what Dundee has done to reverse a year on year decline in performance. For more information on the information contained within this report please contact Chris Macdonald: ext: 74422 or email: chris.macdonald@glasgowlife.org.uk. For more Information on Statutory Performance Indicators please visit the Audit Scotland Website at http://www.audit-scotland.gov.uk/performance/service/. If you would like more detail behind the annual performance, the Glasgow Life Annual Review is available via the following link.
Section 2 Local Government Benchmarking Framework
5. Headline Performance Glasgow Libraries are below the Scottish average for Cost per Visit and above average for % of adults satisfied with libraries Glasgow Museums recorded a decrease in Cost per Visit and an increase in satisfaction (Glasgow is now ranked joint first for satisfaction) Glasgow Sport is ranked eighth in Scotland for % of adults satisfied with leisure facilities. Libraries 6th Place 9th Place Cost per Library Visit % of Adults Satisfied with Libraries Museums 17th place 1st place Cost per Museum Visit % of Adults Satisfied with Museums Sport 26th place 8th place Cost per Attendance at Sports Facilities % of Adults Satisfied with Glasgow Sport Libraries Glasgow is ranked 6th for Cost per Visit, down one place from 5th in 2012/13 due to the exceptional performance of Edinburgh City, this is despite a - 0.32 reduction in costs. Glasgow has moved from 13th to 9th for satisfaction with an overall satisfaction rating of 87%; up two percent from 2012/13. Museums Glasgow is ranked 17th for the Cost per Visit, up from 16th in 2012/13, despite a modest reduction in costs (- 0.01). Glasgow Museums and Galleries are ranked joint 1st in Scotland for satisfaction with an overall satisfaction rating of 94% along with Edinburgh and the Shetland Islands. This represents an improvement of three percent from 2012/13 when Glasgow was ranked fourth. Sport Glasgow is ranked 26th for the Cost per Visit for the third consecutive year. The cost per visit has risen by 0.59 in 2013/14 following two years of falling costs. Glasgow Sport is ranked joint 8th in Scotland with a satisfaction rating of 85%; maintaining performance from 2012/13.
Glasgow is ranked 6th for the Cost per Visit. This figure is down from 5th in 2012/13 due to the exceptional performance of Edinburgh City. Edinburgh City has the lowest cost per visit in Scotland, moving from 16th to 1st as a result of the significant increase in attendance outlined previously. This movement in the cost per visit is the largest on record. The largest decreases in cash terms are shown below: Edinburgh (- 2.36) Moray (- 1.34) West Dunbartonshire (- 1.13) North Ayrshire (- 0.96) Shetland Islands (- 0.80) Aberdeen (- 0.73) It is worth noting that the West Dunbartonshire and North Ayrshire were the only two local authorities in the above list that increased expenditure on libraries in 2013/14. The other four libraries reduced expenditure, as well as increased attendances. In terms of gross expenditure 17 local authorities have increased their expenditure and 15 have decreased their expenditure between 2012/13 and 2013/14. The largest increase is Highlands and the largest decrease is Glasgow. In line with the previous page the national picture at first glance is positive with increased visits at a reduced cost per visit against; albeit against a backdrop of reduced gross expenditure. The performance has arguably been skewed by the performance return of Edinburgh City.
Glasgow Libraries are ranked 9th in Scotland with an overall satisfaction rating of 87%; up two percent from 2012/13. Over the past three years Glasgow has steady moved up the rankings from 17th in 2011/12, to 13th in 2012/13. The information for this indicator is derived from data collected within the Scottish Household Survey (SHS). The Glasgow Household Survey (GHS) has been monitoring this indicator for several years and performance is slightly higher in this survey, shown below. The Orkney Islands has the highest level of satisfaction in Scotland, with 96%. North Ayrshire and Stirling are joint second with 93% and third is North Lanarkshire with 91%. If performance in the GHS was replicated in the SHS return then Glasgow would be ranked joint second. The largest increase is Argyll and Bute which has jumped from 61% satisfaction levels in 2012/13 to 81% in 2013/14. Excluding Argll and Bute the average increase is 3%. One authority, Falkirk, has remained static at 89%. Sixteen authorities have recorded a decrease in satisfaction. Dundee City has recorded the most significant drop from 95% satisfaction levels to 73% satisfaction levels in 2013/14. Interestingly, all but one authority in relation to increase attendances and reduced costs, West Dunbartonshire, has posted an increase in satisfaction. The national trend is negative for satisfaction, falling from 83.5% in 2010/11, to 83.0% in 2012/13 through to 81% in 2013/14. Fifteen local authorities posted an increase.
Glasgow is ranked 17th for the Cost per Visit. This figure is up from 16th in 2012/13, despite a (- 0.01) reduction in costs. Glasgow s ranking over the past four years has remained stubbornly static despite reducing costs by 19% (- 1.08). Over the same period fifteen other authorities have reduced their costs by more than 19%. North Ayrshire has the lowest cost per visit in Scotland at 0.16. This represents a 73% (- 0.42) reduction in costs compared to 2012/13. Argyll & Bute are ranked second 1.36 and West Lothian is ranked third 1.56, both recording an increase in 2013014 3% (- 0.01) and 19% ( 0.09) respectively. In terms of the biggest decrease in cost terms, the top five are shown below (including the change to their overall ranking). Renfrewshire (- 9.21) (>03) Aberdeenshire (- 4.62) (>05) Fife (- 2.50) (>10) Aberdeen City (- 2.24) (>07) East Dunbartonshire (- 1.79) (>02) Renfrewshire was the only authority listed above that increased its gross expenditure ( 87,000), the reduction was the result of a 103% (58,647) increase in visitor numbers. The other four authorities reduced their overall expenditure as well as increased attendances. In terms of Cost per Visit 20 authorities reduced their costs (17 also in terms of gross expenditure), ten authorities recorded an increase in cost per visit (14 also in term of gross expenditure). The largest increase is Perth and Kinross which recorded a 7.30 increase. The national picture is positive with an increase of 565,379 visits at a 0.30 reduced cost per visit, albeit overall satisfaction is 2% down on the previous year (see overleaf).
Glasgow Museums and Galleries are ranked joint 1st in Scotland for satisfaction with a rating of 94%, along with Edinburgh and the Shetland Islands. This represents an improvement of three percent from 2012/13 when Glasgow was ranked fourth. Over the past three years Glasgow has moved from 92.6%, 92% to 96% in 2013/14. There was no data for satisfaction indicators in 2011/12. The information for this indicator is derived from data collected within the Scottish Household Survey. The Glasgow Household Survey has been monitoring this indicator for several years the performance is slightly higher in this survey with 96%, shown below. The largest increase is Falkirk which has jumped from 60% satisfaction levels in 2012/13 to 73% in 2013/14. Other notable increases are South Ayrshire and West Lothian with 11% and East Ayrshire with 10%. Eilean Siar has recorded the most significant decrease in satisfaction from 84% in 2012/13 to 67% in 2013/14. The national trend is negative for satisfaction, falling from 78% in 201213 to 76% in 2013/14. Seventeen authorities have posted a decrease in satisfaction, with an average decrease of 7%. Fifteen authorities have recorded an increase; the average increase is 5%.
Glasgow is ranked 26th for the Cost per Visit for the third consecutive year. The cost per visit has risen by 0.59 in 2013/14 following two years of falling costs. See conclusion overleaf. East Ayrshire has the lowest cost per visit in Scotland at 1.11. The Shetland Islands is ranked second at 1.51 and Highland is ranked third (- 1.64). The reduction of gross expenditure of these authorities is striking, East Ayrshire (49%), Highland (38%) and the Shetland Islands (24%). In terms of the biggest reduction in cost, the top five are shown below (including the change to their overall ranking). West Dunbartonshire (- 1.79) (>09) East Ayrshire (- 1.05) (>02) Highland (- 0.98) (>07) Orkney Islands (- 0.72) (>07) East Dunbartonshire (- 0.65) (>07) All five authorities listed above reduced their gross expenditure between 2012/13 and 2013/14 but only two authorities (East Dunbartonshire and the Orkney Islands) recorded an increase in attendances. In terms of Cost per Visit 19 authorities reduced their costs (15 also in terms of gross expenditure), 13 authorities recorded an increase in cost per visit (17 also in term of gross expenditure). The largest increase is East Renfrewshire which recorded a 1.10 increase. The national picture shows a decrease in gross expenditure of 5% in 2011/12, 2% in 2012/13 before a 4% rise in 2013/14. Overall gross expenditure is 3% lower than it was in 2010/11. Despite this attendances have risen by 6%, 7% and 3% between 2010/11 and 2013/14.
Glasgow Sport is ranked joint 8th in Scotland with a satisfaction rating of 85%; sustaining performance from 2012/13. Falkirk and North Lanarkshire are also ranked 8th. Over the past three years Glasgow has moved from 6th place with 81.3% satisfaction levels to 11th place with 85% satisfaction levels then to 8th place with a sustained 85% satisfaction levels, suggesting satisfaction is prone to greater fluctuations in Sport than Museums or Libraries. The information for this indicator is derived from data collected within the Scottish Household Survey. The Glasgow Household Survey has been monitoring this indicator for several years the performance is historically consistent but slightly higher in 2014 with 89%, shown below. The largest increase is Argyll and Bute which has jumped from 52% satisfaction levels in 2012/13 to 65% in 2013/14, despite this is still remains ranked 32 nd. The only other notable increase is Falkirk with 10% increase, moving it from 75% to 85% (joint eighth with Glasgow). East Dunbartonshire recorded the most significant decrease in satisfaction from 87% in 2012/13 to 74% in 2013/14. The overall national trend is positive starting from 74.6% in 2010/11 to a high of 80% in 2012/13 before falling slightly to 78% in 2013/14. Nineteen local authorities recorded a decrease in satisfaction, with an average decrease of 4.5%. Eight authorities recorded an increase, with an average increase of 6.1%.
Conclusions - Cost per Visit It should be noted that the figures in the Local Finance Return (LFR) are based on gross expenditure and therefore ignore any income received, including event income and grant income which gives a distorted view of the actual cost of service provision to the Council. Glasgow Museums The Glasgow Museums figure includes grant related expenditure but does not take account of the income earned from visitors. Glasgow Libraries There is a similar situation for Glasgow Libraries, income related to a Café or hire of rooms is ignored but the costs are included. Glasgow Sport Glasgow Sport is arguably the most adversely affected by this indicator. The cost per visit includes restricted funds as expenditure but excludes income from attendances, Glasgow Club income, income from sporting events and spectators to sporting events (600,000 in 2013/14). This is significant as Glasgow will generate gross income to a much greater extent than any other authority. Moreover Glasgow has several venues namely, Emirates Arena and Sir Chris Hoy Velodrome, Tollcross and Scotstoun Stadium that were built to serve a dual purpose community use and to attract major sporting events; the latter conflicts with the Cost per Visit indicator. Recommendations Libraries Glasgow Libraries should investigate how the performance leaps of Edinburgh City attendances was achieved (see statutory performance indicators section). The step change in Cost per Visit performance is the result of this increase. For example, Edinburgh reduced gross expenditure on libraries by - 87,000 which, assuming the same attendance as 2012/13 would have resulted in a - 0.03 reduction in costs from 3.67 to 3.64. It is also recommended that the LGBF report is complemented by a Core Cities report on an annual basis to ascertain if the experience of Glasgow Libraries is replicated across the other Local Authorities with similar social and economic demographics. Museums (visits to / Usages of) Glasgow Museums should investigate the reasons for the significant improvement in attendances reported Aberdeen City. Several authorities outwith the benchmarking family also recorded improvements in performance and these should also be investigated as there may be opportunities to share and adopt best practice namely, Fife, Renfrewshire, North and East Ayrshire. It should be noted that with the exception of East Ayrshire and Renfrewshire the other authorities have reduced their gross expenditure and that has contributed to the reduction in cost per visit. Sport and Leisure Glasgow Sport should use the forthcoming LGBF forum to lobby for change around the LFRs as a means of calculating Cost per Visit. For more Information on the LGBF please visit the Improvement Service Website at http://www.improvementservice.org.uk/benchmarking/index.html If you would like more detail behind the annual performance, the Glasgow Life Annual Review is available via the following link.
Appendix A Library Visits
Appendix A Museum Visits
Appendix A Sport and Leisure Attendances including Pools
Appendix A Library Visits
Appendix A Library Visits
Appendix B Museum Visits
Appendix B Museum Visits
Appendix A Sport and Leisure Attendances including Pools
Appendix A Sport and Leisure Attendances including Pools