THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM

Allgemeine Richtlinien General This is a convenience translation of the Pegasus General Terms & Conditions. The Original Pegasus General Terms & Conditions have been prepared in the Turkish language (Pegasus Genel Kurallar ve Koşullar) and the Turkish language version shall prevail in any conflict with any non-turkish version or translation of the Pegasus General Terms & Conditions. THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM By accessing and using this website, you agree to be bound by the following Terms and Conditions. The Pegasus (Pegasus Hava Taşımacılığı A.Ş.) website enables you to purchase electronic Tickets (e-tickets) for our domestic flights, make reservations, change your route, and make cancellations and return operations. Electronic ticket (e-ticket) refers to the ticket prepared by the carrier or prepared in the carrier's name that contains passenger information. The agreement clauses and warnings constitute an inseparable part of the carrier agreement and ticket. The e-ticket is in lieu of an invoice. You may purchase or reserve tickets on the internet for up to 9 passengers and 6 flights at a time. It is imperative that internet transactions are carried out exactly as demonstrated on the internet pages. Pegasus will not be held responsible for any delays you experience as a direct result of erroneous transactions on your part while making reservations, changing reservations, cancellations, refunds and purchasing online tickets. Pegasus Airlines and business associates may send emails and SMS notifications on your mobile phone informing you about campaigns and offers. Privacy Policy & Terms Pegasus Airlines may request to see the credit card with which the ticket purchase was made. Pegasus Airlines reserves the right to change these terms and conditions at any time without notice or liability. These Terms and Conditions and any disputes arising as a result of this agreement of carriage are governed by the laws of Turkey and Istanbul Courts have exclusive jurisdiction. Pegasus Records are valid in the event of dispute. Pegasus Airlines makes no representations or warranties as to the completeness or accuracy of any of the information contained on this website and makes no commitment to update such information. This is a convenience translation of the Pegasus General Terms & Conditions. The Original Pegasus General Terms & Conditions have been prepared in the Turkish language (Pegasus Genel Kurallar ve Koşullar) and the Turkish language version shall prevail in any conflict with any non-turkish version or translation of the Pegasus General Terms & Conditions. THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM By accessing and using this website, you agree to be bound by the following Terms and Conditions. The Pegasus (Pegasus Hava Taşımacılığı A.Ş.) website enables you to purchase electronic Tickets (e-tickets) for our domestic flights, make reservations, change your route, and make cancellations and return operations. Electronic ticket (e-ticket) refers to the ticket prepared by the carrier or prepared in the carrier's name that contains passenger information. The agreement clauses and warnings constitute an inseparable part of the carrier agreement and ticket. The e-ticket is in lieu of an invoice. You may purchase or reserve tickets on the internet for up to 9 passengers and 6 flights at a time. It is imperative that internet transactions are carried out exactly as demonstrated on the internet pages. Pegasus will not be held responsible for any delays you experience as a direct result of erroneous transactions on your part while making reservations, changing reservations, cancellations, refunds and purchasing online tickets. Pegasus Airlines and business associates may send emails and SMS notifications on your mobile phone informing you about campaigns and offers. Privacy Policy & Terms

Pegasus Airlines may request to see the credit card with which the ticket purchase was made. Pegasus Airlines reserves the right to change these terms and conditions at any time without notice or liability. These Terms and Conditions and any disputes arising as a result of this agreement of carriage are governed by the laws of Turkey and Istanbul Courts have exclusive jurisdiction. Pegasus Records are valid in the event of dispute. Pegasus Airlines makes no representations or warranties as to the completeness or accuracy of any of the information contained on this website and makes no commitment to update such information. About Online Operations 1. On-line tickets can only be purchased from our website using Visa and Master Card credit cards and the bank card which allows 3D process. If you have a German bank account, you can also pay using EDD (Electronic Direct Debit) and Giropay (Online-Überweisung). During the transaction you will be asked to enter the three digit CVV code on your credit card (The code is the last three numbers located on the signature strip on the back of your credit card). The total amount (including taxes and other costs) will be charged to your credit card upon your authorization and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. You may pay through ELV (Electronic Transfer). This payment option other than credit card may be used for flights with at least 7 days to fly. For security reasons, you will be asked to provide the 3-digit security code of your credit card during the purchase. (Security code is the last three digits coming after the credit card number on the signature strip on the back of the card) The total amount (including taxes and other costs) will be charged to your credit card upon your authorisation and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. For tickets purchased though ELV payment option, if your account does not have sufficient balance or the payment made is withdrawn from our account your ticket will be cancelled. 2. Pegasus Airlines cannot be held liable for any e-ticket confirmation e-mail notices that are not delivered to the customer, or that are delivered late or incomplete. 1. On-line tickets can only be purchased from our website using Visa and Master Card credit cards and the bank card which allows 3D process. If you have a German bank account, you can also pay using EDD (Electronic Direct Debit) and Giropay (Online-Überweisung). During the transaction you will be asked to enter the three digit CVV code on your credit card (The code is the last three numbers located on the signature strip on the back of your credit card). The total amount (including taxes and other costs) will be charged to your credit card upon your authorization and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. You may pay through ELV (Electronic Transfer). This payment option other than credit card may be used for flights with at least 7 days to fly. For security reasons, you will be asked to provide the 3-digit security code of your credit card during the purchase. (Security code is the last three digits coming after the credit card number on the signature strip on the back of the card) The total amount (including taxes and other costs) will be charged to your credit card upon your authorisation and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days. For tickets purchased though ELV payment option, if your account does not have sufficient balance or the payment made is withdrawn from our account your ticket will be cancelled. 2. Pegasus Airlines cannot be held liable for any e-ticket confirmation e-mail notices that are not delivered to the customer, or that are delivered late or incomplete. Reservation and Ticketing Guidelines 1. Reservations may not be transferred to anyone else, and the name on a ticket cannot be changed. 2. Reservation changes, ticket cancellations and fare refunds cannot be made after the scheduled departure time. Ticket validity: a. Tickets are valid for one year from the flight date printed on the first flight coupon. b. in the case of coupons for open flights, tickets are valid for one year from the date printed on the first flight coupon.

c. Amendments or refunds cannot be made to tickets reaching the end of their validity. d. In the case of a ticket amendment being made, the validity date will be the same as the first ticket. The period of validity of the first ticket cannot be extended on amended tickets. If an amendment is made to an open flight ticket, the validity date for the ticket will be that conferred on it according to the price category of the new ticket. 3. Service fee is a ticket sales fee charged when tickets are bought from the Flypgs.com website, mobile website, mobile app, Pegasus sales offices or call centre, Pegasus agents and other similar sales points. Service fee distinguishes the cost of the flight ticket sales process from the cost of the flight ticket itself. It is a fee that allows each sales channel to reflect its own costs and varies according to the route and flight class of the ticket purchased. 4. Refunds are paid only to the credit card holder, and the credit card used for payment will be credited from the same place the ticket was purchased. 5. Tickets can be purchased by travel agents on selected flights up to 1 hour before departure or 30 minutes via the Pegasus website. Check-in closes 30 minutes prior to departure, after which passengers may not be permitted to board the flight. 6. Passengers must be checked-in 45 minutes before international departures & 30 minutes before domestic departures. 7. Pegasus Airlines denies liability for any damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication failure, theft or destruction or unauthorized access to, alteration of, or use of record whether as a result of breach of contract, tortuous behavior, negligence, or under any other cause of action. 8.The fuel surcharge is a fee charged in addition to the basic fare, as stated in the regulations of the Turkish Civil Aviation Administration (CAA) and the International Air Transport Association (IATA), due to the fact that fuel is the airlines largest item of expenditure. Fuel surcharges may vary between different airlines. This variation is due to the different fuel agreements in place at each airline. Fixed fuel surcharges are applied according to the type of flight as follows: TRY 15 on domestic flights and EUR 16 on international flights. A fuel surcharge is not added to tickets in promotional fare classes in order to ensure that these fares remain low in keeping with the promotion. 9. Rules For Northern Cyprus In compliance with a directive from the Interior Ministry's General Directorate of Security, all passengers for flight number 501 on the Ercan-Istanbul S. Gökçen route are required to produce a passport (due to the flight having a subsequent international leg). Passengers presenting a Turkish identity card only will not be allowed to board the flight. For the other flights to or from Northern Cyprus, check-in is performed with a Turkish identity card or a passport. Passengers without a Turkish identity card or passport will not be allowed to board the flight. Rules For Doha-Qatar Passengers arriving from or citizens of Pakistan, Afghanistan, Cameroon, Nigeria, Somalia, Equatorial Guinea to Doha- Qatar or applies on residing in Qatar in case they depart to any mentioned countries and stayed more than one month are requested to present International certificate of vaccination against infantile paralysis. Otherwise, passengers are not allowed to enter Qatar. Required Documents The document proving student status must be taken and retained by the agent. Additionally, it is mandatory to produce the relevant certificate together with an identity document during check-in. Students under the age of 16 will not be asked to produce a student certificate. Letter Of Consent According to the information obtained from the passport police, in the case of children under the age of 18 travelling alone on flights to or from Northern Cyprus, a letter of consent from both parents is required; when travelling with only one of the parents, a letter of consent from the other parent is required. Otherwise, child passengers under the age of 18 will not be allowed to board the flight. Army Personnel Fares Available to all the Turkish army personnel performing their national service in Northern Cyprus as well as those stationed there. This Fare Code is identified as OWMICY and appears next to the Reservation Class. Required Documents The document proving military personnel status must be taken and retained by the agent when issuing the ticket. Additionally, it is mandatory to produce the relevant certificate during check-in. For journey modifications, any fare difference between the desired date and itinerary and the previously paid fare will be collected separately. 1. Reservations may not be transferred to anyone else, and the name on a ticket cannot be changed. 2. Reservation changes, ticket cancellations and fare refunds cannot be made after the scheduled departure time.

Ticket validity: a. Tickets are valid for one year from the flight date printed on the first flight coupon. b. in the case of coupons for open flights, tickets are valid for one year from the date printed on the first flight coupon. c. Amendments or refunds cannot be made to tickets reaching the end of their validity. d. In the case of a ticket amendment being made, the validity date will be the same as the first ticket. The period of validity of the first ticket cannot be extended on amended tickets. If an amendment is made to an open flight ticket, the validity date for the ticket will be that conferred on it according to the price category of the new ticket. 3. Service fee is a ticket sales fee charged when tickets are bought from the Flypgs.com website, mobile website, mobile app, Pegasus sales offices or call centre, Pegasus agents and other similar sales points. Service fee distinguishes the cost of the flight ticket sales process from the cost of the flight ticket itself. It is a fee that allows each sales channel to reflect its own costs and varies according to the route and flight class of the ticket purchased. 4. Refunds are paid only to the credit card holder, and the credit card used for payment will be credited from the same place the ticket was purchased. 5. Tickets can be purchased by travel agents on selected flights up to 1 hour before departure or 30 minutes via the Pegasus website. Check-in closes 30 minutes prior to departure, after which passengers may not be permitted to board the flight. 6. Passengers must be checked-in 45 minutes before international departures & 30 minutes before domestic departures. 7. Pegasus Airlines denies liability for any damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication failure, theft or destruction or unauthorized access to, alteration of, or use of record whether as a result of breach of contract, tortuous behavior, negligence, or under any other cause of action. 8.The fuel surcharge is a fee charged in addition to the basic fare, as stated in the regulations of the Turkish Civil Aviation Administration (CAA) and the International Air Transport Association (IATA), due to the fact that fuel is the airlines largest item of expenditure. Fuel surcharges may vary between different airlines. This variation is due to the different fuel agreements in place at each airline. Fixed fuel surcharges are applied according to the type of flight as follows: TRY 15 on domestic flights and EUR 16 on international flights. A fuel surcharge is not added to tickets in promotional fare classes in order to ensure that these fares remain low in keeping with the promotion. 9. Rules For Northern Cyprus In compliance with a directive from the Interior Ministry's General Directorate of Security, all passengers for flight number 501 on the Ercan-Istanbul S. Gökçen route are required to produce a passport (due to the flight having a subsequent international leg). Passengers presenting a Turkish identity card only will not be allowed to board the flight. For the other flights to or from Northern Cyprus, check-in is performed with a Turkish identity card or a passport. Passengers without a Turkish identity card or passport will not be allowed to board the flight. Rules For Doha-Qatar Passengers arriving from or citizens of Pakistan, Afghanistan, Cameroon, Nigeria, Somalia, Equatorial Guinea to Doha- Qatar or applies on residing in Qatar in case they depart to any mentioned countries and stayed more than one month are requested to present International certificate of vaccination against infantile paralysis. Otherwise, passengers are not allowed to enter Qatar. Required Documents The document proving student status must be taken and retained by the agent. Additionally, it is mandatory to produce the relevant certificate together with an identity document during check-in. Students under the age of 16 will not be asked to produce a student certificate. Letter Of Consent According to the information obtained from the passport police, in the case of children under the age of 18 travelling alone on flights to or from Northern Cyprus, a letter of consent from both parents is required; when travelling with only one of the parents, a letter of consent from the other parent is required. Otherwise, child passengers under the age of 18 will not be allowed to board the flight. Army Personnel Fares Available to all the Turkish army personnel performing their national service in Northern Cyprus as well as those stationed there. This Fare Code is identified as OWMICY and appears next to the Reservation Class. Required Documents The document proving military personnel status must be taken and retained by the agent when issuing the ticket. Additionally, it is mandatory to produce the relevant certificate during check-in. For journey modifications, any fare difference between the desired date and itinerary and the previously paid fare will be collected separately.

Price Freezing Rules 1. Where there are non-promotional segments on a PNR, then the rules for the promotional price option are valid for the entire Reservation (PNR) No. 2. When the sytem gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining. 3. Price freezing operation can be applied once for Cyprus flights and twice for all other flights. 4. If there are less than 9 seats remaining on the flight this PNR option will not be made availabe, regardless of the time until the flight. 5. Price Freezing charges are non-refundable 6. The selections made for Advantage and Business Packages during price freezing are registered on the PNR and transferred to the ticket. 1. Where there are non-promotional segments on a PNR, then the rules for the promotional price option are valid for the entire Reservation (PNR) No. 2. When the sytem gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining. 3. Price freezing operation can be applied once for Cyprus flights and twice for all other flights. 4. If there are less than 9 seats remaining on the flight this PNR option will not be made availabe, regardless of the time until the flight. 5. Price Freezing charges are non-refundable 6. The selections made for Advantage and Business Packages during price freezing are registered on the PNR and transferred to the ticket. Reservation Changes and Cancellations Please review the charts below on Reissue and Refund Rules relating to ticket change (reissue) and ticket cancellation (refund) transactions. In addition to the transaction charges, deductions and refund conditions stated herein, any difference between the applicable fare classes and differences in the other constituents of the ticket price arising from reissue transactions will be separately collected. For tickets issued under the Business Flex Package, the specific reissue and refund rules applicable to the Business Flex Package will apply. 1. General Information on Reissue and Refund Transactions a) If you purchased your ticket from flypgs.com, our mobile site or using our mobile applications, or through our airport sales offices or call center, you can carry out your reissue and refund transactions online under the Manage My Flight tab on the home page by entering your PNR (Reservation) Number and Last Name information, through any of the on-line sales channels indicated above. If you purchased your ticket from a travel agent, you can carry out your reissue and refund transactions through the sales channel of your original booking. Reissue and refund rules indicated here are also valid for tickets purchased from a travel agent. However; service fees may separately be applied by travel agents for reissue and refund transactions. b) When you apply to our airport sales offices to carry out your reissue and refund transactions, you will be asked to present the credit card used for payment and a photo ID (passport, national identification, driver s license or family record book livret de famille) together with your electronic ticket. c) Please review the charts provided below on transaction charges, deductions and refund rules that may apply for your ticket change and cancellation transactions. For specific circumstances covered by the special terms provided below, applicable to specific cancellations, refunds and termination of the contract of carriage, the specific rules indicated below will apply. For tickets issued under the Business Flex Package, the specific reissue and refund rules applicable to the Business Flex Package will apply. d) The total fare consists of Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee. Any difference between the applicable fare classes and differences in the other constituents of the ticket price arising from reissue transactions will be separately collected. In case a reissue is made to a ticket class with a lower fare, you will not be entitled

to any reimbursement. When a reissue is made, tickets purchased in the form of Advantage or Business Flex Packages will be converted to Essentials Package and any price difference will be refunded to you. For tickets issued under the Business Flex Package, the specific reissue and refund rules applicable to the Business Flex Package will otherwise apply. e) Passengers who claim refund within the 2 hours prior to or after scheduled departure time are no-show passengers. No-show passengers are not entitled to any refund in terms of Base Fare, Fuel Surcharge, Check-in Fee or Service Fee. Only Airport Taxes will be refunded to no-show passengers. f) Conversion of tickets to open-ended tickets will be treated as a reissue transaction. g) In the event of cancellations for tickets purchased through payments in installment, the refund will be paid back to the credit card used for the original transaction, again, in installments. 2. Refunds for Flights Cancelled due to Adverse Weather Conditions If your flight is cancelled due to adverse weather conditions, you can book another flight on the same route within three days following the cancelled flight, free of charge. The flight for which the ticket is reissued must depart within 7 days following the original flight. For any requests outside this rule, Pegasus will only offer full reimbursement. Full reimbursement for cancelled flights and for any Pegasus flights providing connection to the cancelled flight on the same day can be requested up until the final validity date of the ticket. Reimbursement for the connecting flight will only be made if the guest did not take the connecting flight. Standard fare rules apply to any other flights included in the same ticket. 3. Termination of the Contract of Carriage by Pegasus Pegasus reserves the right to cancel bookings and tickets and to terminate the Contract of Carriage in the event that constitutes a just cause for maintaining flight safety and security, or for the protection of the personal well-being and property of Pegasus, Pegasus passengers, Pegasus employees, as well as its service providers and their employees. 4. Refund Rules Specific to Refund Claims Submitted Within Specific Time Following the Ticket Purchase If you purchased your ticket from flypgs.com, our mobile site or using our mobile applications, you will be entitled to reclaim full refund of your payment under the following conditions: a) If there are 24 hours or less left for the scheduled departure time of the ticketed flight, the refund claim must be submitted within 30 minutes of the completion of the original purchase; or b) If there are more than 24 hours left for the scheduled departure time of the ticketed flight, the refund claim must be submitted within 12 hours of the completion of the original purchase. If you purchased your ticket from our airport sales offices, call center or a travel agent, you will be entitled to reclaim full refund of your payment under the following conditions: a) If there are 72 hours or less left for the scheduled departure time of the ticketed flight, the refund claim must be submitted within 60 minutes of the completion of the original purchase; or b) If there are more than 72 hours left for the scheduled departure time of the ticketed flight, the refund claim must be submitted within 12 hours of the completion of the original purchase. Please note that service fees may separately be applied by travel agents for refund transactions. 5. Information on Payment Transactions On-line ticket purchases through our website, our mobile site and our mobile applications can only be made using Visa and Master Card credit cards, and debit cards that are authorized for 3D transactions. The only exceptions to the foregoing general rule are: a) Payments made using the ELV (electronic money transfer) if you hold a bank account number in the Republic of Germany. b) Payments made using the Ideal payment method if you hold an internet banking account with ABN Amro, ASN Bank, Friesland Bank, ING, Knab, Rabobank, SNS Bank, SNS Regio Bank, Triodos or Van Lanschot in the Netherlands; provided that this method of payment can only be used up to three days before the scheduled time of departure. c) You can pay for your transaction in Euro currency by using Sofort, which is an on-line payment method allowing for directy payments from your bank account. When you choose Sofort as your payment method in the payment stage, you will be directed to Sofort s website and when the payment is successfully completed you will be redirected to Pegasus website. It is important that you do not close down your browser during this process.the following rules apply to prevent unauthorized or fraudulent credit card transactions: a) The payments made for purchases must be approved by the holder of the credit card used for payment. To validate this

and to avoid unauthorized or fraudulent credit card use Pegasus implements a number of preventive measures. The measures implemented by Pegasus do not imply an undertaking for a definitive eradication of unauthorized or fraudulent credit card transactions but aim to detect such transactions and other suspicious transactions after a thorough analysis. b) Pegasus reserves the right to request, at its discretion, the display of the credit card used for payment together with a valid ID (passport, national identification, driver s license or family record book livret de famille) at the Pegasus airport sales office or the check-in counter at the airport of departure before flight. c) Pegasus reserves its right to cancel all transactions involving unauthorized or fraudulent credit card use suspect, to terminate the Contract of Carriage and any other purchase agreement for other products/services. Without any limitation, the following circumstances will be deemed to constitute valid reasons for cancellation of transactions based on unauthorized or fraudulent credit card use. Failure to communicate with the counterpart for whom contact details are given as part of the potentially unauthorized or fraudulent transaction, Failure to present the contact information of the credit card holder to Pegasus despite a request in this respect for control purposes, A complaint filed by the credit card holder with Pegasus or the bank issuing the card, arguing that the transaction has been carried out against her/his will, A transaction being carried out using a credit card previously used for an unauthorized or fraudulent credit card transaction or by a person or in the name of a person who has been involved in unauthorized or fraudulent credit card use, Multiple credit card authorization attempts or the entry of different authorization information for the same card more than once in respect of a purchase. There may be other circumstances that justify a conclusion that a transaction involves unauthorized of fraudulent credit card use. 6. Information on Refund Transactions Your refund request will be processed for payment at the close of business by the operating banks unless your account/credit card is suspended or revoked. For reissue/refund transactions carried out on the Pegasus Reservation and Sales System, an automatic payment message will be communicated to the relevant banks points of sale. The payment of the transactions accepted by the banks will be reflected on your credit card balance following approximately two to three days if the credit card is issued by a Turkish bank and approximately three to seven days if the credit card is issued by a bank operating in another jurisdiction, and in any event, after the close of business on the date when the reissue/refund transaction is carried out. If reissue/refund is made on the same date of the original transaction the banks do not accept automatic refunds. Therefore, the refunds you are entitled to will be carried out by Pegasus manually on the following business day (excluding weekends and official holidays). Refunds cannot be made to bank (ATM) cards and will therefore be made to the bank account information to be requested from and to be provided by you by way of wire transfer. The time required to reach you to retrieve the necessary information and to process your transaction on queue may affect the time in which you receive your refund payments. If the credit card where refund will be made is suspended or revoked, or if there is a time period of six months between the original purchase and the reissue/refund transaction, virtual point of sales systems cannot be used to make refunds and payments will therefore have to be made through manual wire transfer. The timing of the transaction may vary for the reasons stated above. The EDD payment system operated through German bank accounts does allow for automatic refunds. Payments will therefore have to be made through manual wire transfer. The timing of the transaction may vary for the reasons stated above. Reservation Changes, cancellations and ticket refunds for domestic flights and flights to Cyprus (Ticket rules after 01.10.2015) 7. Domestic & North Cyprus Flights Reissue and Refund Rules 7.1. Terms for Basic, Essential and Advantage Package Reissue and Refunds The following prices and rules apply to Domestic and North Cyprus flights that are otherwise not indicated to be subject to free change or cancellation: TICKET CHANGE (REISSUE) RULES FOR BASIC, ESSENTIAL AND ADVANTAGE PACKAGES (*), (**)

Time to Departure Fare Classes 1/G/P U/T/Z/V/X/S/N/K/H/M/L/B/Q/Y 2 hours and more 40 TL transaction charge will apply 40 TL transaction charge will apply Less than 2 hours Non-refundable (***) Non-refundable (***) TICKET CANCELLATION (REFUND) RULES FOR BASIC, ESSENTIAL AND ADVANTAGE PACKAGES Time to Departure Fare Classes 1/G/P U/T/Z/V/X/S/N/K/H/M/L/B/Q/Y 12 hours and more Non-refundable (***) 60 TL transaction charge will apply Less than 12 hours Non-refundable (***) Non-refundable (***) (*) The total fare consists of Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee. The terms stated in the General Information on Reissue and Refund Transactions section above will apply to standard changes made in accordance with the applicable ticket rules. Furthermore, any changes in the constituents of the second ticket and the first ticket besides the Base Fare (i.e., Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee) the difference will be charged to the passenger. (**) Fuel Surcharge is non-refundable in the event of cancellation of tickets under Basic, Essentials and Advantage Packages. For ticket changes, if the reissue is made 2 hours or more before the flight, Fuel Surcharge is fully refundable. If there is less than 2 hours to the flight, Fuel Surcharge is non-refundable. (***) In all non-refundable reissue and refund transactions Taxes, and in all reissue and refunds requested at least 2 hours before scheduled departure time Check-in Fee, constitute exceptions and will be refunded to the guest. 7.2. Terms for Business Flex Package Reissues and Refunds Contrary to the rules applicable for Basic, Essentials and Advantage Packages, there will be no price deductions for any cancellations or changes made for tickets under Business Flex Packages 2 hours or more before take-off. In the event of changes made 2 hours or more before take-off, the contents of the package will not be transferred to the new flight and the price of the package will be refunded. If the ticket price of the new flight is higher than the ticket price of the existing ticket, the price difference will be charged. In the event of cancellations made 2 hours or more before take-off, the full ticket price, with the exception of the Service Fee paid at the time of purchasing the ticket, will be refunded without deductions. In the event of cancellations made less than 2 hours prior to departure, passengers issued with tickets under Business Flex Package will only be refunded the Airport Taxes. The total fare consists of Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee. The terms stated in the General Information on Reissue and Refund Transactions section above will apply to standard changes made in accordance with the applicable ticket rules. Furthermore, any changes in the constituents of the second ticket and the first ticket besides the Base Fare (i.e., Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee) the difference will be charged to the passenger. 7.3. Pegasus Flex (Unlimited Change Option) Pegasus Flex is an option available as a separate product when purchasing your ticket and it gives you added flexibility by allowing you to make unlimited number of changes to the ticket you have purchased, subject to the rules stipulated in this section. Once the ticket is bought, this product cannot be separately purchased. When you buy Pegasus Flex, you can change the time and the routes of your ticket without penalty deductions. If your new flight is more expensive than the previous one, you will be charged for the difference in the price. Pegasus Flex can be purchased with the ticket until 6 hours before the flight, and will entitle you to make changes 2 hours or more before take-off. If changes are made in less than 2 hours before take-off, the reissue rules of the relevant fare class will apply and your Pegasus Flex features will be transferred to the new flight. You can make unlimited changes using Pegasus Flex within the terms stated above. Any difference between the Flex fee for the original flight and new flight will be either charged to you or refunded. The total fare consists of Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee. The stated in the General Information on Reissue and Refund Transactions section above will apply to standard changes made in accordance with the applicable Flex rules. Furthermore, any changes in the constituents of the second ticket and the first ticket besides the Base Fare (i.e., Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee) the difference will be

charged to the passenger. A separate service charge will apply for reissues made using our call center and travel agents. Reservation Changes, cancellations and refunds on international flights 8. International Flights Reissue and Refund Rules 8.1. Terms for Basic, Essential and Advantage Package Reissues and Refunds TICKET CHANGE (REISSUE) AND CANCELLATION (REFUND) RULES FOR BASIC, ESSENTIAL A ADVANTAGE PACKAGES (*), (**), (***) Transaction Time to Scheduled Departure Fare Classes G P/U/T/Z/V X/S/N/K/H/M/ L/B/Q/Y Change 2 hours and more EUR 25 transaction charge will apply EUR 50 transaction charge will apply EUR 50 transaction charge will apply. Less than 2 hours Non-refundable (****) Non-refundable (****) Non-refundable (****) 72 hours and more Non-refundable (****) Non-refundable (****) EUR 65 transaction charge will apply

Cancellation Between 72-6 hours Non-refundable (****) Non-refundable (****) EUR 85 transaction charge will apply Less than 6 hours Non-refundable (****) Non-refundable (****) Non-refundable (****) (*) The total fare consists of Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee. The terms stated in the General Information on Reissue and Refund Transactions section above will apply to standard changes made in accordance with the applicable ticket rules. Furthermore, any changes in the constituents of the second ticket and the first ticket besides the Base Fare (i.e., Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee) the difference will be charged to the passenger. (**) All reissue and refund charges and amounts will be converted to local currency for flights involving a point of origin or destination In Turkey, Denmark, England, Sweden or Switzerland. (***) Fuel Surcharge is non-refundable in the event of cancellation of tickets under Basic, Essentials and Advantage Packages. For ticket changes, if the reissue is made 24 hours or more before the flight, Fuel Surcharge is fully refundable. If there is less than 24 hours to the flight, Fuel Surcharge is non-refundable. (****) In all non-refundable reissue and refund transactions Taxes, and in all reissue and refunds requested at least 2 hours before scheduled departure time Check-in Fee, constitute exceptions and will be refunded to the guest. 8.2 Rules Applicable to the Connecting Domestic Legs for International Flights with Domestic Connection TICKET CHANGE (REISSUE) AND CANCELLATION (REFUND) RULES FOR BASIC, ESSENTIAL AND ADVANTAGE PACKAGES (*) Transaction Time to Scheduled Departure Rule 72 hours and more 30% of the Fare will not be refunded Reissue Between 72-24 hours 50% of the Fare will not be refunded

Less than 24 hours Non-refundable (**) 72 hours and more 30% of the Fare will not be refunded Refund Between 72-24 hours 50% of the Fare will not be refunded Less than 24 hours Non-refundable (**) (*) Applies only for the domestic connecting leg for international flights. International Flights Ticket Change (Reissue) and Cancellation (Refund) Rules will apply to the international leg. Domestic & North Cyprus Flights Ticket Change (Reissue) and Cancellation (Refund) Rules will apply to non-connecting domestic flights or domestic flights with domestic connections. (**) In all non-refundable reissue and refund transactions Taxes, and in all reissue and refunds requested at least 2 hours before scheduled departure time Check-in Fee, constitute exceptions and will be refunded to the guest. 8.3 Rules Applicable to the Connecting International Legs for International Flights with International Connection TICKET CHANGE (REISSUE) AND CANCELLATION (REFUND) RULES FOR BASIC, ESSENTIAL AND ADVANTAGE PACKAGES (*) Transaction Time to Scheduled Departure Fare Classes G-I P-U-T-Z-E-W X-S-N-K-H-M-L-B-Q-Y-F- A-C-J

72 hours and more USD 45 transaction charge will apply USD 75 transaction charge will apply USD 75 transaction charge will apply Reissue Between 72-2 hours USD 50 transaction charge will apply USD 80 transaction charge will apply USD 80 transaction charge will apply Less than 2 hours Non-refundable (**) Non-refundable (**) Non-refundable (**) 72 hours and more Non-refundable (**) Non-refundable (**) USD 100 transaction charge will apply Between 72-6 hours Non-refundable (**) Non-refundable (**) USD 130 transaction charge will apply Refund Between 6-2 hours Non-refundable (**) Non-refundable (**) Non-refundable (**) Less than 2 hours Non-refundable (**) Non-refundable (**) Non-refundable (**) (*) Applies only for the international connecting leg of tickets with international connecting flights. International Flights Ticket Change (Reissue) and Cancellation (Refund) Rules will apply to the first internatinoal leg as well as all non-connecting international flights. (**) In all non-refundable reissue and refund transactions Taxes, and in all reissue and refunds requested at least 2 hours before scheduled departure time Check-in Fee, constitute exceptions and will be refunded to the guest. 8.4. Terms for Business Flex Package Reissues and Refunds Contrary to the rules applicable for Basic, Essentials and Advantage Packages, there will be no price deductions for any cancellations or changes made for tickets under Business Flex Packages 2 hours or more before take-off. In the event of changes made 2 hours or more before take-off, the contents of the package will not be transferred to the new flight and the price of the package will be refunded. If the ticket price of the new flight is higher than the ticket price of the existing ticket, the price difference will be charged. In the event of cancellations made 2 hours or more before take-off, the full ticket price, with the exception of the Service Fee paid at the time of purchasing the ticket, will be refunded without deductions. In the event of cancellations made less than 2 hours prior to departure, passengers issued with tickets under Business Flex Package will only be refunded the Airport Taxes. The total fare consists of Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee. The terms stated in the General Information on Reissue and Refund Transactions section above will apply to standard changes made in

accordance with the applicable ticket rules. Furthermore, any changes in the constituents of the second ticket and the first ticket besides the Base Fare (i.e., Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee) the difference will be charged to the passenger. 8.5 Pegasus Flex (Unlimited Change Option) Pegasus Flex is an option available as a separate product when purchasing your ticket and it gives you added flexibility by allowing you to make unlimited number of changes to the ticket you have purchased, subject to the rules stipulated in this section. Once the ticket is bought, this product cannot be separately purchased. When you buy Pegasus Flex, you can change the time and the routes of your ticket without penalty deductions. If your new flight is more expensive than the previous one, you will be charged for the difference in the price. Pegasus Flex can be purchased with the ticket until 6 hours before the flight, and will entitle you to make changes 2 hours or more before take-off. If changes are made in less than 2 hours before take-off, the reissue rules of the relevant fare class will apply and your Pegasus Flex features will be transferred to the new flight. You can make unlimited changes using Pegasus Flex within the terms stated above. Any difference between the Flex fee for the original flight and new flight will be either charged to you or refunded. The total fare consists of Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee. The stated in the General Information on Reissue and Refund Transactions section above will apply to standard changes made in accordance with the applicable Flex rules. Furthermore, any changes in the constituents of the second ticket and the first ticket besides the Base Fare (i.e., Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee) the difference will be charged to the passenger. A separate service charge will apply for reissues made using our call center and travel agents. Baggage and Portable Materials Checked Baggage This is baggage that is registered to the passenger ticket in exchange for a baggage label, and is entirely the responsibility of the carrier. The contents of the baggage should comprise clothes.valuable documents and jewelry, electronic goods, and items that can leak or break should not be placed in baggage. Pegasus Airlines is not responsible for carry-on baggage. In accordance with EU regulations, the maximum weight limit per piece of baggage is 32 kg. Hand baggage (Cabin Baggage or Accompanied Baggage) This is the baggage taken onto the plane by the passengers. One cabin bag of 20 cm x 40 cm x 55 cm, with maximum weight of 8kg is allowed. It is not possible to add the cabin bag allowance to the hold baggage allowance. If there is no room in the cabin for these items, then they will be stowed in the hold and carried as checked baggage. Pegasus Airlines is not responsible for items left behind by guests on aircraft. The following are allowed to be carried on board without extra cost : a. One hand bag suitable for traveling, b. One overcoat, shawl, scarf or blanket, c. One bag of duty-free shopping, d. One umbrella (except those with pointed ends) or walking stick, e. One baby carrycot or pushchair (can be placed in cargo), f. One small camera or telescope, g. Books and magazines to be read during the flight, h. Collapsible wheelchair or pair of crutches (to be placed in cargo, ı. Baby food and carrycot to be used during the flight j. One laptop computer Lost or Damaged Luggage Please report any lost or damaged luggage, providing any documentation requested, at the appropriate airport's Lost

Luggage Office, administered by Ground Services, before leaving the arrivals lounge and on the same day that the luggage has been lost or damaged. As airlines cannot take full responsibility for luggage, please carry any important items in your cabin bag. - Breakable or decayable items, electronic devices, musical equipment, medicines, valuables (money, jewellery, commercial or valuable documents, passport, ID cards etc) and dangerous items (firearms, ammunition, chemical substances etc) should not be placed in luggage. The carrier is not responsible for the loss of or damage to such items. - Guests travelling together but with different PNR numbers on their reservations must make this clear in the report for loss or damage to their luggage so as not experience any problems. No responsibility can be accepted if a guest cannot show a luggage label in his/her own name. - Pegasus Airlines is not responsible for lost, damaged and forgotten items by guests on aircraft. We recommend that guests take out private travel insurance. Please do not forget to attach a fully complete luggage label to all your luggage. You will be able to track the status of your lost baggage online. Lost luggage can be tracked via this link: http://www.flypgs.com/en/fly-with-pegasus/track-baggage.aspx Lost Luggage: Guests whose luggage is not returned should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following: PNR number, flight ticket, boarding card Luggage label Identification (proof of identity, passport) All of these should then be kept safely by you along with the Lost Luggage Report (PIR). The search for your missing luggage will then commence via WorldTracer, the global luggage tracking system used by most airlines. To find out the latest on your lost luggage, please visit the Track Baggage page in the Fly With Pegasus section on http://www.flypgs.com/en/. A report will be filed by the appropriate Ground Services within 5 days with any news of your luggage. Luggage found will returned to you in the shortest amount of time possible. If your baggage has not been found in searches by the Central Lost and Damaged Baggage Department in 21 days, we kindly request you to send the information and electronic copies of the documents detailed below so that Pegasus Air Transport A.Ş procedures can be followed. 1. Lost Luggage Report 2. PNR number, flight ticket, boarding card 3. Luggage label 4. List of items in your luggage 5. Your bank account number, account-holder's name and surname, name of bank, BIC - Swift code and IBAN 6. Your email address Damaged Luggage: Guests whose luggage has been damaged noticeably should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following: PNR number, flight ticket, boarding card Luggage label Identification (proof of identity, passport) All of these should then be kept safely by you along with the Damage Report. If luggage damage is not noticed immediately, application should be made in writing to the carrier within 7 days of travel as stipulated by the regulations and with proof that the carrier has caused the damage. Applications made later than the time stipulated will not be legally valid. In line with Pegasus Airlines' guidelines, electronic copies of the following documents and information should be provided: