Cathay Pacific Airways (CX) and Dragnair (KA) will launch the first Ancillary selling thrugh Travel Agency Channel We are pleased t launch the first Ancillary selling thrugh Travel Agency Channel f CX & KA Extra- Legrm Seat n GDS Amadeus and Sabre Families (i.e. Abacus, Infini, Sabre) with effect frm 09-May- 2016. A full rllut acrss ther GDS prviders is expected by the end f Q3 2016. Extra-Legrm Seat refers t a seat which has significantly mre legrm than ther seats in nrmal Ecnmy Cabin. It ffers mre persnal space when yu fly, stretch ut in ur extra legrm seats in Ecnmy Class is available fr an additinal USD 35 / HKD275 n shrt haul flights, and USD 130 / HKD1,015 n lng haul. News n 05-May-2016 Prepared by Revenue Management - Sales & Distributin Team Page 1
Characteristics f Extra-Legrm Seat Extra-Legrm Seats are ffered in Ecnmy Class; It has at least 50% extra seat pitch cmpared with the ther seats in the Ecnmy cabin. Mst f the Extra-legrm Seats are lcated near the emergency exit drs; (Please refer *Ntes) Passenger can stretch bth legs in frnt f them when seated; The arm-rests between the Extra-legrm Seats cannt be retracted because meal-trays are stwed in the arm-rest sectin. Ntes: Extra-Legrm Seats lcated at the emergency exit drs are subject t the flight safety guidelines frm Hng Kng Civil Aviatin Department (HK CAD). Please refer t General Rules & Cnditins Safety Requirements fr details. Prepared by Revenue Management - Sales & Distributin Team Page 2
Applicable Rutes & Pricing Lng haul Shrt Haul CX Flights between Hng Kng and: Suth West Pacific; Nrth America; Eurpe; Middle East; Africa; Suth Asian Sub-cntinent. All ther destinatins. KA Flights between Hng Kng and; Bengaluru; Klkata; Dhaka; Kathmandu Flights between Hng Kng and; Mainland China And, all ther destinatins. HKD1015 / USD130 r equivalent HKD275 / USD35 r equivalent Prepared by Revenue Management - Sales & Distributin Team Page 3
Identify Extra-Legrm Seat frm different GDS Seat-Map Display GDS : Amadeus GDS: Abacus Prepared by Revenue Management - Sales & Distributin Team Page 4
Seat Characteristic in different GDS It prvides real time infrmatin related t the aircraft seat characteristics. GDS : Amadeus GDS: Abacus Prepared by Revenue Management - Sales & Distributin Team Page 5
Autmated pricing slutin has been available in all GDS GDS : Amadeus GDS: Abacus Ntes: Please refer t yur GDS helpdesk fr respective layut and bking entries. Prepared by Revenue Management - Sales & Distributin Team Page 6
Ancillary Service Time Limit Ancillary service time limit ffers instant ntificatins t travel agency nce the service is requested, in additin t the existing ticket time limit (ADTK). It calculates and applies a real time limit t ancillary service fr BSP EMD-A issuance, and cancels the service itself when the time limit is reached. Imprtant Ntes: Extra-Legrm seats are subject t availability and ffered n a first cme, first served basis. In rder t secure the Extra-Legrm Seat reservatin, a BSP EMD-A shuld be issued prir t ancillary service time limit, and an ETKT must be presented in advance r at the same time f EMD-A issuance. GDS : Amadeus GDS: Abacus Prepared by Revenue Management - Sales & Distributin Team Page 7
General Rules & Cnditins 1. Eligibility Extra Legrm Seat is lcated in Ecnmy Cabin. Passengers wh are meet the safety requirements. (Please refer 2. Safety requirements fr details) Fr free-f-charge benefits t eligible FFP members r redeem a seat with yur Asia Miles, please always requested seat reservatin with Airline Office. 2. Safety Requirements Extra-Legrm Seats lcated near the emergency exit drs are subject t the flight safety guidelines frm the Civil Aviatin Department (CAD) f Hng Kng. A passenger may be assigned an extra-legrm seat if he/she meets the fllwing safety requirements, and will nt bstruct emergency exits in a way f impeding the crew in their duties, bstructing access t emergency equipment, r hindering aircraft evacuatin. Passengers ccupying an extra legrm seat must: Be at least 12 years f age at the cmmencement f the jurney; Be able t understand and carry ut safety instructins in English r Chinese; Be able t prmptly reach, lift and thrw pen the exit dr in an emergency; Nt be a passenger travelling as Unaccmpanied Minr (UMNR); Nt be frail; Nt be a passenger with any permanent r temprary disability, including a passenger travelling with a service dg, using prtable xygen r requiring the use f medical equipment n bard; Nt be seated with an infant; Nt be under the influence f intxicating substance; Nt be travelling with smene wh requires assistance in an emergency; Prepared by Revenue Management - Sales & Distributin Team Page 8
Nt require the use f an extensin seat belt. If a passenger des nt fulfil the abve safety requirements, passenger may be re-assigned t a regular Ecnmy seat befre r during the jurney withut refunding f the Extra-Legrm Seat reservatin fees. 3. Ancillary Service Time Limit Ancillary service time limit ffers instant ntificatins t travel agency nce the service is requested, in additin t the existing ticket time limit (ADTK). Ancillary service time limit is intrduced t ur first Ancillary service Extra-Legrm Seat distributed t travel agency, It calculates and applies a real time limit t ancillary service fr BSP EMD-A issuance, and cancels the service itself when the time limit is reached. Extra-Legrm seats are subject t availability and ffered n a first cme, first served basis. In rder t secure the Extra-Legrm Seat reservatin, a BSP EMD-A shuld be issued prir t ancillary service time limit, and an ETKT must be presented in advance r at the same time f EMD-A issuance. Ntes: Fr passengers travelling with cmpanin, wh are nt seated in Extra-Legrm Seat, please assign their seats separately. Otherwise bth seats n that single SSR RQST will be cancelled when the time limit is reached. 4. Vluntary Seat Change Vluntary change f Extra-Legrm Seat is allwed prvided: Seat is available n the same flight r t a different flight/date between CX & KA; Additinal charge r refund will be invlved when change f Extra-Legrm Seat between shrt haul and lng haul destinatins r v.v.. 5. Invluntary Seat Change In invluntary cases, re-seat f extra legrm seat t any ther CX/KA flights is pssible. If the extra legrm seat is nt available r the custmer is prtected t anther airline, the extra-legrm seat is always refundable. Prepared by Revenue Management - Sales & Distributin Team Page 9
6. Refund Extra Legrm Seat is a NON-REFUNDABLE paid service except in the fllwing situatins: Custmers wh have already paid fr an Extra-Legrm Seat and wish t pay fr an upgrade t a higher class afterwards (i.e. vluntary upgrade including redemptin upgrade); Custmers wh have already paid fr an Extra-Legrm Seat and wish t rebk nt anther flight with n Extra-Legrm Seat available; Invluntary circumstances which result in Extra-Legrm Seat being unavailable, such as: Aircraft Equipment Change (AEC), flight cancellatin, disruptin and miscnnectins t/frm CX r KA flights. 7. Refund Prcedure A BSP Refundable Applicatin Frm (RAA) frm BSPLink shall be submitted t the Airline ffice with evidence prvided when 6. Refund circumstances met. Extra Legrm Seat must be remved frm the custmer recrd right befre refunding f BSP EMD-A. The BSP EMD-A must be disassciated frm ETKT t avid the cupn being lifted with ETKT, therwise the BSP EMD-A with final status cdes are irreversible and prhibit any further actins t be taken. 8. Q & A a. Hw much des Extra-Legrm Seat cst? Autmated price based n ATPCO filing with all applicable service taxes is available. (Please refer P.3 applicable rutes & price ) b. Any cmmissin t travel agency? Extra Legrm Seat is NON-COMMISSABLE. c. Are Extra-Legrm Seats transferable t ther passengers? Extra Legrm Seat is NON-TRANSFERRABLE. Prepared by Revenue Management - Sales & Distributin Team Page 10
d. Culd I vid the BSP EMD-A fr Extra-Legrm Seat? Alike ETKT, nly the issuing ffice can vid BSP EMD-A n the same calendar day f issuance and befre clsure f sales. And the Extra Legrm Seat must be remved frm the custmer recrd right after the BSP EMD-A is vided. e. Hw t cmpute the Ancillary Service Time Limit? The service time limit will be 24-hurs after the service is reserved r 1-hur prir t departure, whichever is earlier. And it is subject t change withut prir ntice. f. My custmer has purchased Extra-Legrm Seat fr his utbund jurney. Can he use it fr the inbund jurney instead? The BSP EMD-A must have the same rute as the assciated ETKT. If yur custmer wuld like t change it t a different rute, please exchange/reissue the BSP EMD-A and re-assciate it with ETKT. g. My custmer has purchased Extra-Legrm Seat fr HKG-PVG n CX. He wishes t change t a HKG-PVG flight n KA instead. Can he transfer the BSP EMD-A frm the CX flight t KA flight? The BSP EMD-A must have the same carrier as the assciated ETKT. If yur custmer wuld like t change frm a CX t KA flight please exchange/reissue the BSP EMD-A and re-assciate it with ETKT. h. My custmer wuld like t change frm an Extra Legrm Seat t anther Extra Legrm Seat, hw shuld I prceed? Whenever the seat is available, yu can prceed the seat change in their agency system withut the need f exchange/reissue BSP EMD-A. i. My custmer has purchased Extra-Legrm Seat fr bth his utbund and inbund flights, issued n the same ETKT and BSP EMD-A. Later n, he changed his inbund flight and partial reissue ETKT. In this case, shuld I reissue the BSP EMD-A as well? Currently we d nt supprt a single BSP EMD-A t be assciated with multiple ETKTs, yu will be required t re-issue the BSP EMD- A and re-assciate it t the new ETKT. Ntes: we are currently wrking n system enhancement t enable multiple ETKT assciatins n a single BSP EMD-A. Yu will be ntified nce this feature is enabled. ~~~~ END ~~~~ Prepared by Revenue Management - Sales & Distributin Team Page 11