Product Advisory Number: 1031 Version: 01 Load To Production: 01-SEP-10 05:00 EST 10:00 GMT High Level Description: Impact Summary: Reason For Issue: Provide a new SSR (SSR LIMO) for eligible Etihad Airways (EY) flights and travellers. Introduction of new SSR (SSR LIMO) valid only for Etihad Airways (EY) eligible flights and travelers. Messaging and API customers will need to program to request and recognize the new EY only SSR LIMO code. First Notification Customer Impact: Internal Only Agency Customers ecommerce Customers Developers Airline Customers Car, Hotel, Rail or Cruise Customers System: Galileo Apollo Worldspan Load To Copy: Web Services: (API and Messaging) Not Applicable Messaging and API will need to program to request and recognize the new SSR LIMO code. Issue History: Version 01 Page 1
Overview Currently, Etihad Chauffeur is available for Diamond First and Pearl Business guests traveling on Etihad operated flights to the following destinations Australia (Brisbane, Melbourne, and Sydney) Belgium (Brussels) Canada (Toronto) China (Beijing) England (London and Manchester) France (Paris) German (Frankfurt and Munich) Ireland (Dublin) Russia (Moscow) Singapore Switzerland (Geneva) Thailand (Bangkok) UAE USA (Chicago and New York) For the most up to date information on the qualifications for Etihad Chauffeur service see: www.ethihadairways.com The "limo segments" will be requested as an SSR in all Travelport systems. The new SSR LIMO will be applicable only to EY. Customer Benefit Travelport agencies will be provided the ability via a new SSR (SSR LIMO) to request chauffeur limousine service to eligible Etihad premium passengers. Detail and Customer Examples The booking agent will need to manually enter the SSR LIMO in the following format: SSRLIMOEYNN1PU (pickup information) (name) SSRLIMOEYNN1DO (drop-off information) (name) The SSR will be edited to verify that NN1 is followed by PU or DO. Information following PU or DO will be free format. Therefore, there will be NO edits on the information following the PU or DO Existing SSR processing will place the SSR LIMO in history after creation, modification, and deletion. Even though Etihad Chauffer is only applicable to Diamond First and Pearl Business travelers, no edit for flight class and/or traveller eligibility will be validated. All SSR LIMO requests will be sent to Etihad on a NN basis so Etihad will reject and send back a UC reply IF the passenger is not booked in one of the Page 2
Etihad Diamond First or Pearl Business classes of service. It is agent responsibility to verify if class of service booked is eligible for chauffeur limousine service. Agents will need to reference the Etihad Airways web page for applicability, rules, and parameters that apply to the usage of the chauffeur limousine service. For further information, agents should reference: http://www.etihadairways.com/sites/etihad/_layouts/etihad/obe/limolanding.aspx The following examples for each system will provide the format details required to enter the new SSR LIMO (valid ONLY for EY). Worldspan (1P) Example: Name select is required 3SSR manual entry will be the only valid entry to add SSR LIMO >3SSRLIMOEYNN1PU 25 EAST 32 STREET ABU DHABI-1 Response: 3SSRLIMOEYNN1PU 25 EAST 32 STREET ABU DHABI-1 * >3SSRLIMOEYNN1DO HILTON 1234 MAIN STREET LONDON-1 Response: 3SSRLIMOEYNN1DO HILTON 1234 MAIN STREET LONDON-1 * >ER Response: 1P- OFYBY8 1.1TEST/A*ADT 1 EY 268J 14MAY FR AUHLHR HK1 2215 0400 1/O $ M E P- 1.6MUNONE T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX G- 1.SSRLIMOEYNN1PU 25 EAST 32 STREET ABU DHABI-1.1 2.SSRLIMOEYNN1DO HILTON 1234 MAIN STREET LONDON-1.1 **** ITEMS SUPPRESSED ****/DR If the 3SA entry is entered by the agent to add the SSR LIMO, the following existing error message will be displayed: >3SALIMO Response: SEG 01 -MANUAL FORMAT REQUIRED Page 3
NOTE: The SSR LIMO will only be permitted when the EY airline code is used in the SSR for an EY segment in the itinerary. If SSR LIMO is used with another airline code the following error will be displayed: >3SSRLIMODLNN1 PU 15 EAST 32 STREET NEW YORK Response: INVLD SSR CODE FOR DL/NOT ENT/3SSRLIMODLNN1 PU 15 EAST 32 STREET NEW YORK Galileo (1G) Example: Name select is not used. Instead, the name must be entered at the end of the manual LIMO SSR. Use of the SSR LIMO must be entered as a manual SSR. SAN/JONESMR >SI.SSRLIMO EY NN1 PU / 25 EAST 32 STREET NEW YORK- Response: >SI.SSRLIMO EY NN1 PU / 25 EAST 32 STREET NEW YORK- SAN/JONESMR * SAN/JONESMR >SI.SSRLIMO EY NN1 DO / DROP TO TERMINAL 1 ABU DHABI- Response: >SI.SSRLIMO EY NN1 DO / DROP TO TERMINAL 1 ABU DHABI- SAN/JONESMR * Display of Booking File after SSR has been added: 1.1SAN/JONESMR 1 EY 532J 10MAR JFKAUH SS1 705A 1030A WE FONE-DENNA TKTG-T/ ** SPECIAL SERVICE REQUIREMENT ** SEGMENT/PASSENGER RELATED SMANUAL SSR DATA.1. SSRLIMOEY NN 1 PU / 25 EAST 32 STREET NEW YORK-SAN/JONESMR 2. SSRLIMOEY NN 1 DO / DROP TO TERMINAL 1 ABU DHABI-SAN/JONE- SMR NOTE: The SSR LIMO will only be permitted for an EY segment in the itinerary. If SSR LIMO is used with another airline code the following error will be displayed: >SI.SSRLIMO DL NN1 DO / DROP AT TERMINAL 1-SMITH/J Response: INVALID SSR FOR THIS CARRIER Page 4
Apollo (1V) Example: Name select is required. >@:3LIMO/N1 / PU 25 EAST 32 STREET FRANKFURT Response: >@:3LIMO/N1/ PU 25 EAST 32 STREET FRANKFURT * >@:3LIMO/N1 / DO HILTON 1234 MAIN STREET ABU DHABI Response: >@:3LIMO/N1/ DO HILTON 1234 MAIN STREET ABU DHABI * Display of Booking File after SSR has been added: 1.1TEST/A 1 EY 761J 10MAR FRAAUH SS1 705A 1030A WE FONE-DENNA TKTG-T/ GFAX-SSRLIMOEYNN01 PU 25 EAST 32 STREET FRANKFURT-1TEST/A GFAX-SSRLIMOEYNN01 DO HILTON 1234 MAIN STREET ABU DHABI-1TEST/A NOTE: The SSR LIMO will only be permitted for an EY segment in the itinerary. If SSR LIMO is used with another airline code the following error will be displayed: >@:3LIMO/N1 / PU 25 EAST 32 STREET FRANKFURT Response: INVALID SSR FOR THIS CARRIER Page 5
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