AMADEUS TRANSACTION GUIDE Chapter 11 Ticketing and PTA (PAS/TICS) 5 March 2008
INDEX Ticketing Agreements...3 Information displays regarding ticketing agreements/electronic ticketing (TG, HEETT)... 3 Default Validating Carrier Section...4 Default validating carrier section rules (R, VC-, )... 4 Ticketing Elements in the PNR... 6 Ticketing element - validation carrier (FV)... 6 Ticketing element - commission (FM)... 6 Credit card approval (DE)... 6 Ticketing element - form of payment (FP)... 6 Ticketing element - endorsement (FE)... 6 Ticketing element - remarks for ticketing (RZ)... 7 Miscellaneous ticketing element net fares and tour codes (FST, FSN, FT)... 7 Ticketing element - fare discount codes (FD)... 7 Ticketing element - manually entered ticket number (FH)... 7 TST Validity...8 TST validity - last ticketing date (GGAMASCATKQ)... 8 TST validity - pricing indicators... 8 Paper/Electronic Ticket Surcharge...9 Manual Ticketing (TTP)...10 Manual ticketing - general description... 10 Manual ticketing list of commands and examples (TTP/TKT, TTP)... 10 Manual ticketing with back office A.I.R. (TTP/BT)... 10 Queue Ticketing (TTP) (TTP/DO, TTP/IN, TTP/MA)...11 Temporary Ticketing (TTP) (TY)...11 Electronic Ticketing (TTP/ET)...12 Electronic ticketing - general description (GGAMASCAETK)... 12 Electronic ticketing participating carriers (TGETD-DK, TGETD-NO, TGETD-SE)... 12 Display e-ticket details per carrier (TGAD-BA, HEETTBA)... 12 Electronic ticketing - FOID-element (SR FOID)... 12 Issuing electronic ticket (TTP/ET)... 13 Display electronic ticket record (TWD, TWH, RT*E)... 13 Reissue of electronic ticket (FO)... 13 Cancellation and refund of electronic ticket (TWREF, TWX)... 13 Prepaid Ticket Advice (PTA)...14 Ticket Reissue (FQP, FA, TQT, TTU, TTC, TTF, TTI, FO, FO*)...15 Steps necessary to complete a ticket reissue (FQP, TTU, TTF, TTI, FO)... 15 Ticket reissue without additional collection (TTI/EXCH, TTI, FO, FPO)... 16 Ticket reissue with additional collection (TTI/EXCH, TTI, FO, FPO)... 16 Changes made in this version (5March2008) compared to last version (7Apr2006): Change of rules for TST validity from 3 June 2008 added (page 8).
Ticketing Agreements HE TICKET Information displays regarding ticketing agreements/electronic ticketing: Index of all markets supporting E-ticketing...TGETD - carriers supporting E-ticketing for specific country...tgetd-dk - carriers that have an interline agreement...tgad - carriers with interline agreement for specific airline...tgad-ba Types of interline agreements are: T = standard interline agreement P = PTA interline agreement E = electronic interline agreement The ticketing system does not perform any automatic validation of ticketing agreements. The TG-display is dependant on accuracy of information from airlines, and may not be 100% correct at all times. It is the responsibility of the ticketing agency to check if interline agreements exist before issuing the ticket. This applies to both paper and E-tickets. Complete E-ticket information per carrier...heettsk Copyright Amadeus Scandinavia Page 3 of 16 05.03.2008
Default Validating Carrier Section HE TICKET Default validating carrier selection rules: The default processing applies when: Pricing the segments (unless the agent adds the validating carrier option R,VC-xx). Even if the PNR contains an FV-element already. When issuing the ticket (unless FV has been added in the PNR manually, in the pricing command (recommended) or in the TTP-command. The default selection rules are as follows: 1. When the itinerary contains no sector that departs from one country and arrives to another country, then the selected validating carrier is the carrier from the first sector of the journey. Example: MUC FRA FRA TXL TXL HAM (carrier LH) (carrier LT) (carrier DL) All the sectors are in Germany, so the default validating carrier is LH. If the first condition is not matched, the system will analyze condition number 2. 2. When the itinerary contains no sector that crosses IATA sub-areas, then the selected validating carrier is the carrier from the first international sector or the journey. Example: NCE PAR PAR BRU FRA CAI (carrier AF) (carrier SN) (carrier IB) All the sectors are in the same IATA sub-area Europe and the fist international sector is between France and Belgium (PAR-BRU), so the default validating carrier is SN. If the second condition is not matched, the system will analyze condition number 3. 3. When the itinerary contains no sectors that cross any TC areas, then the selected validating carrier is the carrier from the sector of the journey that first crosses an IATA sub-area. Example: MAD PAR PAR FRA FRA CAI (carrier IB) (carrier AF) (carrier LH) An IATA sub-area has been crossed between FRA and CAI and all the sectors are in the same TC area (TC2), so the default validating carrier is LH. If the third condition is not matched, the system will analyze condition number 4. Copyright Amadeus Scandinavia Page 4 of 16 05.03.2008
Default Validating Carrier Section, continued HE TICKET 4. When the itinerary encompasses exactly two TC areas, then the selected validating carrier is the carrier from the first sector that crosses a TC area. Example: MAD PAR PAR SIN (carrier IB) (carrier SQ) There has been a crossing between TC2 and TC3 area (sector (PAR-SIN), so the default validating carrier is SQ. If the fourth condition is not matched, the system will analyze condition number 5. 5. When the itinerary encompasses exactly three TC areas, such as Round The World then: If the two crossings of TC areas are between TC2 and TC3 and between TC2 and TC1, then the selected validating carrier is the carrier from the first sector that crosses between TC2 and TC1. If the two crossings of TC areas are not between TC3 and TC2 and between TC2 and TC1, then the selected validating carrier is the carrier from the first sector that crosses a TC area. The processing logic will apply to all carriers, whether they have filed their YQ/YR surcharges through ATPCO or through Amadeus. When you have allowed the default selection to take place the TST will not contain any information regarding which carrier the system has selected. It is therefore recommended to add validating carrier at time of pricing. Copyright Amadeus Scandinavia Page 5 of 16 05.03.2008
Ticketing Elements in the PNR HE TICKET Ticketing element - validation carrier: Validation of airline for ticketing...fvsk - generate air itinerary when issuing ticket...fvsk/iep HE FV It is recommended to add validating carrier to the pricing command (FXP) rather than adding the validating airline in the FV-element manually to secure that the correct YQ/YR taxes for the selected carrier are applied. If no carrier specified in pricing command the default selection will be applied. Ticketing element - commission: Commission, percentage... FM9 - percentage with decimals... FM7.50 - amount... FM300A HE FM Check commission/commission level for TST... TQT/T4/FM - for manually entered commission level... TQT/FM9 - existing fare levels in negotiated TST... TQN FM-element will automatically be added at TTP-time (Automatic Commission Control). If standard commission is not applicable, FM can be added manually (provided that the airline allows manual commission updates). A warning will be given at TTP-time, and the second TTP will issue the document. Automatically created FM-elements are coded with *C*, manually created elements are coded with *M*. For more codes, see HEFM. Credit card approval: Request credit card approval code...deccax371431003456784/1204/sek1910.00/af All credit card approval is automated for SK (117) documents. For other airlines the manual DE-command is available in Amadeus. The approval code received is only valid for specified airline, and only for the day that it was requested. The approval code received from the card company must be added manually to the FPelement. Ticketing element - form of payment: HE FP Form of payment...fpccax410031003456784/x1202 - credit card with authorisation code...fpccax410031003456784/x1202/n12345 Add authorisation code to existing element...10/13000.00/n123456 Multiple forms of payment...fpnonref/1500+cash/200 The X in front of expiry date in credit card payment is optional. Ticketing element - endorsement: Endorsement text...fenot REFUNDABLE HE FE When FE-element is inserted manually the string *M* is automatically placed in front of the text. The *M* is not printed on the ticket. The system will normally use the automatic FEelement if re-pricing is performed. Copyright Amadeus Scandinavia Page 6 of 16 05.03.2008
Ticketing Elements in the PNR, continued HE TICKET Ticketing element - remarks for ticketing: Remarks element for ticketing...fztext HE FZ Miscellaneous ticketing element net fares and tour codes: Net price - method 1...FST-12345678/D5000,S-6000 - encrypted amount over 9999 (method 1)...FST-123456*D109H/S-12900/N-10900 - method 2...FSN-500,S-700,T-12345678 - infant method 2...FSINFN-500,S-700,T-12345678 - including infant...fsn-5000,s-6000,in-500,s-600 For more details about net remit ticketing, please see GGAIRSKNEGO. Tour code, non-iata (max. 14 alpha-numeric)...fst-xxxxxxxx Tour code, IATA...FTIT8AZ2TOUR00 - free text (starting with *)...FT*TOURCODE HE FS HE FT Ticketing element - fare discount codes: HE FD Most discount codes may be added in an FD-element for each passenger, then FXP will price the PNR directly. Alternatively discount options may be added to the FXP command. See Pricing examples (Fares and Pricing chapter) for FXP examples. For more information see Passenger type codes and IATA iscount codes (Fares and Pricing chapter). Examples of useful ATPCO PTC codes: Visit another country...fdvac - child (specify age)...fdv09 Head of family...fdhof Spouse...FDSPS Child/family plan fares (specify age)...fdf15 Adult with companion...fdcma Companion...FDCMP Senior citizen...fdycd HE PTC IATA/Amadeus discount codes - see GG FQT DIS. When adding ATPCO discount codes for children (with age), the system will automatically add (CHD) to name element, and an OSI YY 1CHD element. Ticketing element - manually entered ticket number: Manual ticket issued...fh057-9876543210-12 - automated ticket issued...fha057-9876543210 - electronic ticket issued, passenger 3...FHE057-9876543210/P3 HE FH When no ticket type (A or E) is added in the FH-command, the system automatically assumes a manual (M) ticket has been issued. Copyright Amadeus Scandinavia Page 7 of 16 05.03.2008
TST Validity HE TST TST validity - last ticketing date: Last ticketing date (LD) is a tool for pricing, and the date shown is valid as long as the TST is valid (72 hours). After 72 hours the entire TST (including the LD) is made invalid and the itinerary has to be repriced. This may mean that both the fare and the LD are changed. Please note that the TST validity will be changed from 3 June 2008 from 72 hours to 1 day (meaning same date). This means that if a PNR has been automatically priced, the ticket must be issued on the same day (date) in order for the fare to be guaranteed by Amadeus. The rules for a fare may be changed up to 6 times per day (advance purchase, ticketing restrictions, etc.), which means that LD theoretically may be changed as as many times. A TST is guaranteed by Amadeus (if priced via FXP automatically) for 72 hours (from 3 June 2008 same day). Note that pricing of a PTA is never guaranteed by Amadeus (see Passenger Air Tariff 13.2.1.17). The airline that has filed the fare is responsible for the LD text as well as all other information in the TST. If errors are found in the LD-function, please inform us so that we can contact the airline to have the filing of the fare corrected. More detailed information about last ticketing date is available in GGAMASCATKQ. TST validity - pricing indicators: Only autopriced TST are considered guaranteed by Amadeus (pricing indicators I, A, F, G or T). The following is a list of existing TST pricing indicators (trust codes): I IATA autopriced fare B Negotiated fare (when TST has been manually manipulated) A ATAF autopriced fare F Negotiated autopriced fare (updated by an airline) G Negotiated fare updated by an agent or consolidator M Manually priced fare T Autopriced inclusive tour fare W No fare calculation, check against TST itinerary Copyright Amadeus Scandinavia Page 8 of 16 05.03.2008
Paper/Electronic Ticket Surcharge HE ETT Paper/electronic ticket surcharge: Carriers may impose surcharges and restrictions on fares by coding the fare rules. The recommendation is to load electronic and/or paper only fares. To be able to select the appropriate ticket type there are three options available: /ET for electronic ticket /PT for paper ticket /EP for electronic and paper ticket These options may be used with FQP (Informative Pricing), FXP/FXX (Itinerary Pricing), FXA/FXL/FXR/FXB (Best Buy) and FXC (Value Pricer). Electronic ticket is required: 1. If electronic ticket pricing (/ET) is selected the fare is priced and no specific message is displayed. 2. If paper ticket pricing (/PT) is selected the fare is priced including the corresponding paper ticket surcharge. A paper ticket surcharge applies warning message is displayed. 3. If electronic and paper ticket pricing (/EP) is selected the fare is priced as an electronic ticket, as the cheapest fare. A fare valid for E-ticket only message is displayed. Fare is restricted to electronic ticket: 1. If electronic ticket pricing (/ET) is selected the fare is priced a fare valid for E-ticket only message is displayed. 2. If paper ticket pricing (/PT) is selected the pricing fails. The NO FARE FOR BOOKING CODE TRY OTHER PRICING OPTION error message is displayed. 3. If electronic and paper ticket pricing (/EP) is selected the fare is priced as an electronic ticket. A fare valid for E-ticket only message is displayed. Fare does not permit electronic ticket: 1. If electronic ticket pricing (/ET) is selected the pricing fails. The no fare for booking code try other pricing option message is displayed. 2. If paper ticket pricing (/PT) is selected the fare is priced. An E-ticket is not permitted warning message is displayed. 3. If electronic and paper ticket pricing (/EP) is selected the fare is priced as a paper ticket. An E-ticket not permitted error message is displayed. If a pricing results in a combination of fares, requiring different E-ticket and paper ticket conditions, then the most restrictive condition applies: A paper ticket surcharge The highest surcharge (only one paper ticket surcharge can apply per ticket) The TST will contain an indicator specifying if E-ticket is required: T-P = E-ticket only fare T-P = paper ticket only fare T = either E-ticket or paper ticket fare Copyright Amadeus Scandinavia Page 9 of 16 05.03.2008
Manual Ticketing (TTP) HE TTP Manual ticketing - general description: TTP generates the ticket according to TST information. If there is no TST information stored (either for the entire PNR or certain segments), TTP will price the segments (via automatic FXP) and print the ticket. The TST, and the details within the TST, is valid for 3 days after creation. Manual ticketing - list of commands and examples: Manual ticketing commands: Check if TST information is OK for ticketing...ttp/tkt Print ticket (and price if no TST exists)...ttp Retrieve PNR after ticket print (Queue Mode)...RT Print ticket and retrieve PNR...TTP/RT Print ticket and price lowest fare available...ttp/lo Specify printer if more than one...ttpb Issue Electronic Ticket...TTP/ET Print infant tickets only...ttp/inf - infant tickets, passenger 1 and 2...TTP/INF/P1,2 - adults and children only...ttp/pax - no stopover segment 3...TTP/S3X - segment 4 only...ttp/s4 - select fare and print ticket (if alternatives)...fxt2 HE FXT - airline validation added to ticketing entry...ttp/vaf - add open return...ttp/open - open segments after segment 5...TTP/S5BACOSLLON,BACLONOSL - only segment 5 and 6, and open return...ttp/s5-6/open - re-price old TST...TTP/R - child discount, passenger 3 (no FD-element)...TTP/RCH/P3 - using old TST (override)...ttp/o - remove warning flag after correction...ttp/f Print only selected TSTs...TTP/T1,3 - ticket and generate itinerary, air segments...ttp/iep Combination entry...ttp/pax/p1,3-6/s4,5/iepj - add or change form of payment...ttp/p1/fpcash TTP/O and TTP/F change the TST from I (automatically priced) to M (manually priced). The ticket element (FA) will contain information regarding commission. Airlines hosted in ResAid, as well as LH, will show actual commission calculated by TICS. Other airlines will show commission calculated based on FM-element. No commission is shown in tickets based on the Negotiated Fares product. Manual ticketing with back office A.I.R.: Send back office A.I.R. only, for manual ticket, registration (with ticket check)...ttp/btk HE TTP TTP/BTK transfers ticket number to back office system (either FA or FH must be present in PNR), but does not issue any ticket. Copyright Amadeus Scandinavia Page 10 of 16 05.03.2008
Queue Ticketing (TTP) HE TICKET QTI Queue ticketing: Queue ticketing enables you to print all tickets with TK-elements IN, DO and MA in one entry. To be able to use queue ticketing some preparations to the queue bank in ResAid are necessary: TI, TD, and TM (ticketing queues in ResAid which are the equivalent of IN, DO and MA) must be assigned (if not already present in queue bank) AM queue should be assigned to handle reject messages from SAS TICS Ticket monitoring must be set for TI, TD and TM (QM/Tx/TKT) Ticket printer has to be opened for both demand and queue ticketing every day with the option A (KAx/A = ALL) before TTP-entry Please contact Amadeus Support for complete procedures, or see GGAMASCAQTK. Print all domestic tickets (Q8C3)...TTP/DO - international tickets (Q8C5)...TTP/IN - mail tickets (Q8C7)...TTP/MA - all TKIN on queue 30 category 27...TTP/Q30C27-IN - all TKIN on queue 30 all categories...ttp/q30*all/in - and retain all PNRs on queue...ttp/q30c27-in/qes Temporary Ticketing (TTP) HE TY Temporary ticketing: Temporary ticketing mode is used to issue completely open tickets, and also to issue tickets in PNRs where changes have been made directly with the airline (the changes are not reflected in the PNR). A warning flag will be shown after TY-mode is entered, and until IG has been made after ticketing - *TY*. Activate temporary ticketing (dummy)...ty Deactivate temporary ticketing mode...ig Retrieve PNR in TY...RTD31MJQ Issue ticket...ttp Issue ticket and ignore TY-mode...TTP/IG The Amadeus PNR can be retrieved in TY-Mode in order to issue ticket. The PNR may be modified before ticketing. The modifications are not reflected in the PNR, only in the PNR history. Name change restrictions also apply in TY-mode. When issuing a ticket outside the Amadeus PNR (i.e. no automatic update of FA-element), always remember to enter ticket number in an FH-element (see Manually entered ticket number). If an airline request ticket number, and FH-element is present, add an OSI-element - OS YY TKNO 0791111111111 - as well. Copyright Amadeus Scandinavia Page 11 of 16 05.03.2008
Electronic Ticketing (TTP/ET) HE ELECTRONIC Electronic ticketing - general description: An electronic ticket is a paperless (virtual) ticket in a traditional ticketing system. The solution is suitable for airlines with complex distribution, including travel agency distribution and extensive interline agreements with other airlines. The tickets are processed through the BSP settlement system. Electronic ticketing participating carriers: Display participating carriers for Denmark...TGETD-DK Display participating carriers for Norway...TGETD-NO Display participating carriers for Sweden...TGETD-SE Display e-ticketing details per carrier: Display interline agreement per airline...tgad-ba Display detailed e-ticketing rules per airline...heettba HE ETT For more information about interline agreement see Ticketing Agreements. Electronic ticketing - FOID-element: Before issuing electronic tickets a form of identification (FOID) must be added to the PNR. Please check the carrier s information about which cards that are valid for their documents. IIf the document include more than one carrier (interline agreements exist) you can use YY instead of carrier code, to create SSRs for all carriers in PNR. Some carriers do not require FOID, check HEETTXX per carrier (replace XX with carrier code). SSR FOID credit card (all segments LH)...SR FOID LH HK/-CCVI123456789012/P1 - segments from different carriers (incl. in ETKT)...SR FOID YY HK/-CCVI123456789012/P1 - frequent flyer card...sr FOID SK HK/-FF SKEBG123456789/P1 It can cause problems to have more than one TST in the PNR when E-ticket is involved, and you must create separate PNRs for each E-ticket Copyright Amadeus Scandinavia Page 12 of 16 05.03.2008
Electronic Ticketing (TTP/ET), continued HE ELECTRONIC Issuing electronic ticket: Issue ticket, at own office...ttp/et - a branch office...ttp/et/stoxx2234 Check if TST information is OK for ticketing...ttp/et/tkt HE TTP Display electronic ticket record: From a retrieved PNR...TWD - specify FA-element...TWD/L6 Display E-ticket record from list...twd/3 Redisplay previous E-ticket record...twdrt - original E-ticket record (from new record)...twd/o* Specify ticket number...twd/tkt125-1234567890 - travel date, origin, destination, name...twd/vba/tvl12auglonnyc-fox/ ED - different validating/booked carrier... TWD/VSK/FLTWF-930719MARHFTKKN-FOX/ED - frequent traveller number, travel date...twd/vsk/ftiebb123456789 - different validating/bonus carrier...twd/vwf/ftisk-ebb1234567890 - payment, travel date, name... TWD/VAY/FOPCCVI40001234512345/20AUG-FOX/ED History of E-ticket record...twh Display PNR from E-ticket record...rt*e TWH is valid only for some airlines. Reissue of electronic ticket: FO-element (E-ticket indicator)...fo125-12345678901e2lon01nov07/91212345 Normal procedures for other reissue elements, see Steps necessary to complete a reissue. Cancellation and refund of electronic ticket: Refund of displayed document (except SK)...TWREF Cancel document (technical refund)...twx It is not possible to reinstate a document to active status after a TWX. The document is permanently cancelled. Copyright Amadeus Scandinavia Page 13 of 16 05.03.2008
Prepaid Ticket Advice (PTA) GG AIR SK PNRPTA Prepaid ticketing advice (PTA): Check procedures with the airline that will handle the PTA. As an example, procedures for PNR-PTA can be found under GGAIRSKPNRPTA. PNR-PTA is a simplified method of transferring PTAs between SAS (SK), participating airlines using Amadeus and travel agencies using Amadeus (cannot consist of open segments only). PNR-PTA may be used when one of these airlines is the ticketing airline. Queue addresses for offices (all participating airlines) accepting PNR-PTAs are shown in GGAIRSKXYZ.700 (XYZ = city code). Other airlines (not participating in the PNR-PTA procedures) may give information via their AISpages, and may have varying procedures. Some airlines use Amadeus PTA System, which means that the travel agent is not allowed to modify the itinerary after the ticket has been issued. Please note that a PTA is always considered as a reissue when the ticketing office of the responsible airline issues the ticket. The pricing made by the travel agency for the PTA document is therefore not guaranteed by Amadeus for 72 hours as would be the case if the ticket was issued by the travel agency. The ticketing office responsible for printing the actual ticket (the reissue) takes on the responsibility for pricing the PNR. The fares and/or rules may have changed between the pricing made by the travel agency and the ticketing made by the airline. The airline may therefore charge any additional charges either to the travel agency, or directly to the passenger. Copyright Amadeus Scandinavia Page 14 of 16 05.03.2008
Ticket Reissue HE TICKET REI Steps necessary to complete a ticket reissue: Prior to reissuing a ticket the fare must be recalculated. In Amadeus, the FQP-entries will give you fares commenced up to 3 months in the past - FQP with departure and ticketing date: Then: FQPSTO/D10JANCPHPAR/R,11JAN08 Remove any segment associated F-elements.. FA, FE, FP, etc. If necessary display TSTs... TQT Update TST indicating all segments wanted... TTU/T1/S2-4 Or create a new TST... TTC Remove warning flag pnr chng... TTF Enter fare basis etc. into the TST... TTI/B... Enter validation date 1 year from original issue. TTI/V... Original departure date in fare calculation... TTI/C11JAN08... Issued in exchange for... FO FO082-12345678903BRU11JAN08/1234444 Original issue/in exchange for FO082-12345678903BRU11JAN08/1234444/082-2345678901-026 Electronic ticket FO125-1234567890E1BRU11JAN08/1234444 Use ticket number in FA-element (only one)... FO* - select FA-element, if more than one... FO*L7 Please also refer to HE-pages for each command for further details, e.g. HEFO. Check digit may be omitted, as the system will calculate the check digit automatically. If check digit is entered, the system will verify that the check digit is correct. Original departure date in fare calculation is optional. It is possible to add a past date passive segment (up to three months back) and price this segment by using the R-option, e.g. FXP/S2-4/R,13FEB08. Some airlines do not allow past date pricing. Copyright Amadeus Scandinavia Page 15 of 16 05.03.2008
Ticket Reissue, continued HE TICKET REI Ticket reissue without additional collection: Update TST...TTI/EXCH/T2 TTI/EXCH changes the TST to reissue. If the PNR contains a FP-element, it will also be updated to FPO/, otherwise this must be updated manually. Validation date and FO-element must always be added manually. Add validation date...tti/t1/vxx20aug - FO-element... FO082-12345678904BRU11JAN08/1234444 - form of payment...fpo/old FP Ticket reissue with additional collection: Enter reissue fare and, if applicable, old and new taxes... TTI/RDKK500/EDKK0/XNOK12FR/ONOK20NL/TNOK562 - FO-element... FO082-12345678904CPH11JAN08/1234444 - form of payment...fpo/old FP+/new FP If it is necessary to add one tax only, it is recommended to change to Panel Mode (TQTP), and access the tax panel. See Scrolling in a Panel Mode TST for details. Copyright Amadeus Scandinavia Page 16 of 16 05.03.2008