FA021/16 Eff:11 April 2016

FA021/16 Eff:11 April 2016 W,H,M,E,B,Y = 100% AVAILABLE ON SQ OR NZ SERVICES NZL-SIN v.v EX: AKL, CHC and WLG (via AKL or CHC) or WLG (via CBR) ECONOMY FLEXI SAVER ECONOMY FLEXI WCL HCL MCL ECL BCL YCL LOW SEASON : 16JAN-15JUN / 01SEP-09DEC UK/EUROPE JV WLEJVR WLETTR WLEJVW WLETTW HLEJVR HLETTR HLEJVW HLETTW MLEJVR MLETTR MLEJVW MLETTW ELEJVR ELETTR ELEJVW ELETTW BLEJVR BLETTR BLEJVW BLETTW YLEJVR YLETTR YLEJVW YLETTW 2500 1250 2650 1325 2900 1450 3250 1625 3790 1895 4470 2235 UK/EUROPE SQ WLESQR WLETTR WLESQW WLETTW HLESQR HLETTR HLESQW HLETTW MLESQR MLETTR MLESQW MLETTW ELESQR ELETTR ELESQW ELETTW BLESQR BLETTR BLESQW BLETTW YLESQR YLETTR YLESQW YLETTW 2500 1250 2650 1325 2900 1450 3250 1625 3790 1895 4470 2235 HIGH SEASON: 16JUN-31AUG / 10DEC-15JAN UK/EUROPE JV WHEJVR WHETTR WHEJVW WHETTW HHEJVR HHETTR HHEJVW HHETTW MHEJVR MHETTR MHEJVW MHETTW EHEJVR EHETTR EHEJVW EHETTW BHEJVR BHETTR BHEJVW BHETTW YHEJVR YHETTR YHEJVW YHETTW 2850 1425 3000 1500 3250 1625 3600 1800 4140 2070 4820 2410 UK/EUROPE SQ WHESQR WHETTR WHESQW WHETTW HHESQR HHETTR HHESQW HHETTW MHESQR MHETTR MHESQW MHETTW EHESQR EHETTR EHESQW EHETTW BHESQR BHETTR BHESQW BHETTW YHESQR YHETTR YHESQW YHETTW 2850 1425 3000 1500 3250 1625 3600 1800 4140 2070 4820 2410 International Booking Class : W, H, M, E, B, Y TRANS-TASMAN ADD-ONS: DOMESTIC BOOKING CLASSES: ^Fare basis Key: Validity (Return Travel) : 12 Months Mandatory Endorsements: Valid SQ ONLY Trans-Tasman add-ons permitted on NZ only (n/a for itineraries WLG-CBR), as per SQ Trans-Tasman addon fare advice FA013/14. Economy Long Haul SQ with Economy Domestic NZ Refer to attached rules or FA049/16. Domestic Booking Class: For booking class mapping and routing information, refer to rule page and FA049/16. WHESQR= SQ fare (ex AKL/CHC) WHEJVR= SQ/NZ fare (ex AKL/CHC) WHETTR= Trans-Tasman ex WLG via CBR AIRFARES ARE SUBJECT TO TERMS & CONDITIONS FOLLOWING

SQ & JV LONG LIFE MARKET FARES UK & EUROPE BUSINESS CLASS FA021/16 Eff:11 April 2016 SQ D, U, J, C, Z= 125% DGV2 AVAILABLE ON SQ OR NZ SERVICES NZL-SIN v.v EX: AKL, CHC and WLG (via AKL or CHC) or WLG (via CBR) DCL UCL JCL CCL ZCL UK/EUROPE JV Fares DEGV2JVR DEGV2TTR DEGV2JVW DEGV2TTW DEJVR DETTR DEJVW DETTW UEJVR UETTR UEJVW UETTW JEJVR JETTR JEJVW JETTW CEJVR CETTR CEJVW CETTW ZEJVR ZETTR ZEJVW ZETTW 7990 3995 8990 4495 10050 5025 10660 5330 11620 5810 12890 6445 SQ D, U, J, C, Z= 125% DGV2 DCL UCL JCL CCL ZCL UK/EUROPE SQ ONLY Fares DEGV2SQR DEGV2TTR DEGV2SQW DEGV2TTW DESQR DETTR DESQW DETTW UESQR UETTR UESQW UETTW JESQR JETTR JESQW JETTW CESQR CETTR CESQW CETTW ZESQR ZETTR ZESQW ZETTW 7990 3995 8990 4495 10050 5025 10660 5330 11620 5810 12890 6445 INTERNATIONAL BOOKING CLASSES: D,U,J,C,Z MANDATORY ENDORSEMENTS: TRANS-TASMAN ADD-ONS: DOMESTIC BOOKING CLASSES: ^Fare basis Key: WHESQR= SQ fare (ex AKL/CHC) Validity (Return Travel) : 12 Months VALID SQ ONLY Trans-Tasman add-ons permitted on NZ only (n/a for itineraries WLG-CBR), as per SQ Trans- Tasman add-on fare advice FA013/14. Economy Long Haul SQ with Economy Domestic NZ Refer to attached rules or FA049/16. Domestic Booking Class: For booking class mapping and routing information, refer to rule page and FA049/16. WHEJVR= SQ/NZ fare (ex AKL/CHC) WHETTR= Trans-Tasman ex WLG via CBR AIRFARES ARE SUBJECT TO TERMS & CONDITIONS FOLLOWING

FA021/16 VALID FOR SALES ON SQ618 PAPER TO:,,,, DUS,, FCO, FRA,,, MUC, MXP, EX: AKL, CHC and WLG (via AKL, CHC or CBR) Business / First Class EX: AKL, CHC and WLG (via AKL) First / Business Class NZ-J-SIN-A-EUR v.v. via AKL-A-SIN-J-EUR v.v. via AKL-A-SIN-Z-EUR v.v. RT OW RT OW RT OW JAESQR JAESQW AJESQR AJESQW AZESQR AZESQW 12400 6200 12010 6005 13270 6635 Business / A380 Suite Class EX: AKL, CHC and WLG (via AKL, CHC or CBR) TO:, FRA, LHR, NZ-U-SIN-R-EUR v.v. NZ-J-SIN-R-EUR v.v. NZ-C-SIN-R-EUR v.v NZ-Z-SIN-R-EUR v.v. RT OW RT OW RT OW RT OW URESQR URESQW JRESQR JRESQW CRESQR CRESQW ZRESQR ZRESQW 13300 6650 13560 6780 13990 6995 14540 7270 First Class EX: AKL, or CHC and WLG (via AKL) TO:,,,, DUS,, FCO, FRA,,, MUC, MXP,,, A F RT OW RT OW AESQR AESQW FESQR FESQW 13750 6875 14650 7325 First Class / A380 Suites via AKL-A-SIN-R-EUR v.v. EX: AKL, or CHC and WLG (via AKL) TO:, FRA, LHR, via AKL-F-SIN-R-EUR v.v. RT OW RT OW ARESQR ARESQW FRESQR FRESQW 14920 7460 15310 7655 A380 Suites EX: AKL, or CHC and WLG (via AKL) TO:, FRA, LHR, R RT OW U J, C, Z A, F, R 15820 7910 CLASS: RESQR VALIDITY (RETURN TRAVEL): MANDATORY ENDORSEMENTS: 12 MONTHS VALID SQ ONLY AIRFARES ARE SUBJECT TO TERMS AND CONDITIONS FOLLOWING RESQW DOMESTIC BOOKING CLASS: Economy Long Haul SQ with Economy Domestic NZ / Business or First/Suite Long Haul SQ with Economy Domestic NZ: Refer to attached Rules FA049-16.

European add-ons - These will price in conjunction with FA021/16 Eff: 11 April 2016 From: To: From: To: NZD Gross RT NZD Gross OW Carrier Class v.v. v.v. ABZ 236 118 KL R ALG 619 310 TK V BFS 269 135 KL R ATH 197 98 TK V BRU 168 84 KL R LHR DUB 210 105 EI S EDI 236 118 KL R ORK 210 105 EI S GLA 236 118 KL R SNN 210 105 EI S LBA 202 101 KL R MUC BEG 353 177 LH * NCL 219 109 KL R BER 272 136 LH * LIS 344 172 TP U BUD 297 149 LH * AGP 431 215 UX S BUH 441 220 LH * LIS 337 168 AF R HAJ 281 141 LH * MRS 249 124 AF R NCE 310 155 LH * TLS 231 116 AF R SJJ 338 169 LH * HEL 391 195 AY O SPU 360 180 OU W DUS BER 278 139 LH * STR 159 80 LH * FRA ABZ 410 205 LH * VIE 222 111 LH * ATH 738 369 LH * WAW 228 114 LO W 416 208 LH * ATH 685 342 LX * BER 260 130 LH * BUD 369 184 LX * BHX 356 178 LH * GVA 181 91 LX * BLQ 313 156 LH * MAD 460 230 LX * BRE 216 108 LH * PRG 297 149 LX * BRU 303 152 LH * VCE 222 111 LX * BUH 625 313 LH * CGN 63 31 LH * DBV 406 203 OU W EDI 400 200 LH * FLR 341 170 LH * GOT 356 178 LH * GVA 272 136 LH * HAJ 209 105 LH * HAM 250 125 LH * HEL 653 327 LH * LED 716 358 LH * LIS 422 211 TP U Carriers: LIS 754 377 LH * AF Air OS Austrian Airlines LYS 306 153 LH * AY Finnair OU Croatia Airlines MLA 685 342 LH * EI Aer Lingus TP TAP Air Portugal MRS 360 180 LH * KL Royal Dutch Airlines UX Air Europa OSL 431 216 LH * LO LOT Polish PRG 250 125 LH * LX Swiss Int. Airlines SOF 500 250 LH * LH Lufthansa SPU 406 203 OU W LY El Al Israel * Please refer to rules STO 441 220 LH * STR 134 67 LH * VCE 285 142 LH * VIE 303 152 OS H WAW 228 114 LO W ZAG 347 174 LH * ZAG 360 180 OU W NZD Gross RT NZD Gross OW Carrier Class For any sectors that are not listed please contact Singapore Airlines for further information. ALL ADDONS ONLY APPLICABLE FOR SALE IN COMBINATION WITH ECONOMY CLASS FARES AIRFARES ARE IN NZD, INCLUDE FUEL/INSURANCE SURCHARGES & EXCLUDE TRAVEL AGENT SERVICE FEES, GOVERNMENT/AIRPORT TAXES FARES SUBJECT TO TERMS AND CONDITIONS FOLLOWING

SITA FARE RULES UK/EUROPE MARKET FARE Conditions CATEGORIES FA021/16, Effective: 11 April 2016 a) RT/OW fares valid ex AKL, CHC (using direct services to/via SIN), and WLG (via AKL or CHC on NZ or via CBR on SQ) to UK/Europe. b) All fares are subject to change without notice. Fare offer is not valid unless all conditions are strictly complied with. c) Fares booked in W,H,M,E,B,Y,D,U,J,C,Z,A,F,R class are eligible to accrue frequent flyer points. W,H,M class fares cannot be used 11 Blackout Dates with upgrade awards. Application and 00 d) First Class passengers originating in CHC or WLG, SQ will absorb the cost of 2 Economy Class sectors, CHC/WLG, AKL v.v. (once 12 Surcharges other conditions sector for OW journey). e) D Class ^GV2 Companion fare to UK/Europe destinations, minimum 2 x pax must book and travel together for all sectors of the PNR. f) D Class FIT and GV2 fares are only permitted for travel ex. CHC on SQ 298/297, 296/295 and ex. WLG on SQ292/291. g) Travel to DUS commences 21Jul16. 1 Eligibility 15 Sales Restriction 2 Day/Time a) W, H, M, E, B, Y Class: LOW - 16Jan-15Jun / 01Sep-09Dec; HIGH - 16Jun-31Aug / 10Dec-15Jan 3 Seasonality b) D, U, J, C, Z, A, F, R Class: All Year SQ fares are valid on SQ286,285,292,291,298,297,296,295 and SQ Codeshare on NZ operated services; SQ4281,4282,4284. Valid on all New Zealand Domestic and Trans-Tasman flights operated and marketed by NZ (NZ or NZ codeshare flight numbers), except NZ300-319, NZ3000-3199, NZ3700-4999, NZ7000-7998, and NZ9000-9999. Valid on all flights marketed by SQ and operated by SQ and flights 4 Flight Application marketed by SQ and operated by NZ (SQ codeshare), except SQ1000-4199, 4600-5001, 5500-5600, 5625-6799 and 6921-9999. Other airline flight application: A31000-9999, AF2532-3499, 3600-3829, 3890-3949, 4000-4229, 4400-4999, 5610-5999, 6070-6099, 6180-6199, 6290-7299, 7900-8214, 8411-9999, AY4000-9999, EI6000-6999, IB5000-5999, KL200-KL206 and KL2002-KL9999 7000-7999,9999, LH 1584-9789, LX 3001-LX 9999, OS 7000-8999, OU5000-5799,5808-5999, TK8000-8999, TP4000-9999, UX3000-3999 a) Valid for sales and ticketing from 11 April 2016 until 03 April 2017. b) Ticket issuance is not permitted for itineraries with waitlisted or open dated sectors. c) Ticketing Time Limits: All booking segments are appended with the applicable ticketing time limit and this will auto-cancel at the local time your booking was made, irrespective of weekends or public holidays. 16 Penalties - If any of the ticketed segments are changed, a new ticketing time limit will be implemented. d) Booking Classes: SQ International: W, H, M, E, B, Y, D, U, J, C, Z, A, F, R. Domestics: With Economy (Economy Class on NZ Domestic sector) Domestic sectors booked on SQ codeshare flights (i.e. SQ5001) must be booked in the same RBD as per the International Travel RBD. With Business/First Class (Economy Class on NZ Domestic sector) domestic sectors must be booked on an NZ flight number. For NZ Domestic flight numbers (i.e. NZ510) where SQ International is ( ) then use NZ domestic ( ); Mapping below; Advanced SQ (W)= NZ (T), SQ (H) = NZ (W), SQ (M) = NZ (V), SQ (E) = NZ (Q), SQ (B) = NZ (H), SQ (Y) = NZ (M), SQ (U, J, C, Z) = NZ (Y), SQ 5 Reservations & (A, F, R) = NZ (Y, B, M, H). Ticketing Trans-Tasman: NZ Op / NZ Marketed (NZ flight #): NZ economy class 'T' (if 'T'' not available then 'W') European Add-ons: A3 (O), AF (R), AY (O), EI (S), IB (N), KL (R), LH (H), LO (W), LX (H), OS (H), OU(W), TK(V), TP (U), UX (S). LH European Add-ons For LH flight numbers where SQ International is ( ) then use LH RBD ( ); Mapping below; SQ (F)= LH (F), SQ (A)= LH(A), SQ (Z)= LH (J), SQ (C)=LH (C), SQ (J)= LH (D), SQ (U)=LH (Z), SQ (D)= LH (P), SQ (S, T, P)= LH 17 Higher Int. Point (G, E, N), SQ (Y)= LH (B), SQ (B)= LH (M), SQ (E)=LH (U), SQ (M,H)= LH (H), SQ (W)= LH (Q), SQ (Q)=LH (V), SQ (N)= LH (W), Ticket 18 SQ(V)= LH (T), SQ (L)= LH (L), SQ (K)=LH (K). Endorsements LX European Add-ons: SQ(F)=LX (F), SQ (A)= LX (A), SQ (Z)=LX (J), SQ (C)= LX (C), SQ (J)= LX (D), SQ (U)= LX (Z), SQ (D)= LX(P), SQ (Y)= LX (B), SQ (B)= LX (M), SQ (E)= LX (U), SQ (M,H) = LX (H), SQ(W)= LH (Q), SQ(Q)= LH (V), SQ (N)= LH(W), SQ (V)=LH( T), SQ (L, K)=LH (L,K) OU European Add-ons: SQ(U, D) = OU (D), SQ(Y,B,E)=OU(V), SQ (M/H)= OU(W), SQ(W,Q,N)=OU(S), SQ (V,L)= OU (T) 6 Minimum Stay 7 Max Stay 12 months Child/Infant 19 a) W, H, M class permitted in SIN and CBR for a max of 45 days stopover in each direction en route to final destination. E, B, Y, no Discounts stopover max stay restriction. D (FIT & GV2 ex. CHC/WLG only), U class max stay during stopover in SIN and/or CBR 60 days, J, C, Z, A, F, R class no stopover max stay restriction. b) Trans-Tasman sectors (NZ operated flights), stopovers permitted at Sydney, Melbourne, Brisbane, Adelaide & Perth within base fare validity. Trans-Tasman sectors permitted on NZ as per. Journey may commence OR end in Australia and must be return. Fare will need to be manually built. c) A maximum of 7 stopovers are permitted throughout the entire RT/CT/OJ itinerary:1 in each direction Trans-Tasman; 2 in each direction 20 Tour Cond. Disc. 8 Stopovers Domestic (AKL,CHC,WLG); 1 in each direction in CBR for itineraries originating in WLG for a max stay (as per cat 8a) en-route; 1 in 21 Agency Disc. each direction in SIN for a max stay (as per cat 8a) en-route; 2 additional en-route stopovers utilising multi-stop routings;, plus a stop 22 All Other Disc. at point of turnaround are permitted free of charge (schedules, traffic rights and fare conditions permitting. Backtracking is not permitted). d) Singapore Stopover Holidays permitted for SQ issued tickets on SQ and NZ operated flights only to all destinations. Miscellaneous e) Intermediate surface sectors represent a stopover. 23 Provisions f) Where an itinerary includes a stopover at a point for which a higher fare is charged than the turnaround point, the higher fare will apply to the entire journey. 9 Transfers 10 Permitted Combinations AKL/CHC (SQ) SIN (SQ),,,,DUS,,FCO,FRA,,LHR,MAN,MUC,MXP, WLG (SQ/NZ) AKL/CHC (SQ) SIN (SQ),,,,DUS,,FCO,FRA,,LHR,MAN,MUC,MXP, WLG (SQ) CBR (SQ) SIN (SQ),,,,DUS,,FCO,FRA,,LHR,MAN,MUC,MXP, AKL/CHC (SQ) SIN (SQ) -BRU,GLA,NCL,ABZ,EDI,LBA,BFS / -LIS / -LIS,AGP,MRS,TLS / -HEL / DUS-BER / FRA- BRU,OSL,BLQ,,LED,PRG,BER,ZAG,ATH,FLR,BHX,GVA,HAM,LIS,LYS,MLA,STO,VCE,VIE,WAW,CGN,ABZ,BUH,EDI,GOT,HAJ,H EL,SOF,STR,BRE,NRS,KRK,SPU,DBV, / -ALG,ATH / LHR-DUB,ORK,SNN / MUC- BUD,BEG,BER,SJJ,NCE,VIE,WAW,BUH,HAJ,STR,SPU / -BUD,MAD,PRG,ATH,GVA,VCE WLG (SQ/NZ) AKL/CHC (SQ) SIN (SQ) -BRU,GLA,NCL,ABZ,EDI,LBA,BFS / -LIS / -LIS,AGP,MRS,TLS / - HEL / DUS-BER / FRA- BRU,OSL,BLQ,,LED,PRG,BER,ZAG,ATH,FLR,BHX,GVA,HAM,LIS,LYS,MLA,STO,VCE,VIE,WAW,CGN,ABZ,BUH,EDI,GOT,HAJ,H EL,SOF,STR,BRE,NRS,KRK,SPU,DBV, / -ALG,ATH / LHR-DUB,ORK,SNN / MUC- BUD,BEG,BER,SJJ,NCE,VIE,WAW,BUH,HAJ,STR,SPU / -BUD,MAD,PRG,ATH,GVA,VCE WLG (SQ) CBR (SQ) SIN (SQ) -BRU,GLA,NCL,ABZ,EDI,LBA,BFS / -LIS / -LIS,AGP,MRS,TLS / -HEL / DUS- BER / FRA- BRU,OSL,BLQ,,LED,PRG,BER,ZAG,ATH,FLR,BHX,GVA,HAM,LIS,LYS,MLA,STO,VCE,VIE,WAW,CGN,ABZ,BUH,EDI,GOT,HAJ,H EL,SOF,STR,BRE,NRS,KRK,SPU,DBV, / -ALG,ATH / LHR-DUB,ORK,SNN / MUC- BUD,BEG,BER,SJJ,NCE,VIE,WAW,BUH,HAJ,STR,SPU / -BUD,MAD,PRG,ATH,GVA,VCE a) W, H, M, E, B, Y, D, U, J, C, Z, A, F, R class fares may be combined on a half RT basis and may also be combined on a half RT basis with RBD s K, V, N, Q, class. SQ or JV Market Fares may be combined with SQ or JV Special Fares, if Special Fare ruling permits; the most restrictive fare rule applies to Cat 6 Min Stay; Cat 7 Max Stay; Cat 16, Penalties and Cat 18 Ticket Endorsements. b) For European Add-on sectors, the rules of applicable SQ RBD will apply c) Domestic add-on s within New Zealand permitted, the rules of applicable SQ RBD will apply. d) Trans-Tasman add-ons on NZ operated services permitted in Economy and Business and available if SQ travel is in any class. The rules of applicable SQ RBD will apply e) Asian Add-ons are permitted on one way / return travel as specified in the SQ Asian Add-on fare advice. f) Add-on fares are permitted, please contact SQ Ticket Office for assistance with those fares not listed.. g) Open Jaw/Surface Sectors permitted on all routings with no restrictions, and combinable with other SQ and JV Market Fare destinations between countries/regions. h) End-on-end combinations are not permitted. Upgrade surcharges are permitted and must be issued by a SQ Ticket Office departure. Conditions apply - see relevant Upgrade Surcharges fare advice. 13 Accompanied Tvl 14 Tvl Restrictions For travel commencing 11 April 2016. 25 Fare by Rule 26 Groups 27 Tours 28 Another Country 29 Deposits 31 Voluntary Changes 32 Involuntary Chgs 33 Voluntary Refunds 34 Involuntary Refunds 35 Negotiated Fare Restrictions 50 Application &. other conditions a) All fares must be E-Ticketed on SQ 618 plate. b) Fares are available sale from 11 April 2016 until 03 April 2017. c) For SQ operated flights, fares are available from other points of sale in all booking classes. YQ taxes must be calculated and are additional. Agent commission is 0%. a) E-TICKET CHANGES - E-ticket name changes are not permitted, E-tickets must be cancelled, refunded and a new ticket purchased. If a name change is required on day of departure a fee of NZD300 per ticket will be charged. Refund of ticket due name change is subject to a fee of USD50 per ticket. b) NO SHOW CHARGES - No-showing for a flight will result in auto-suspension of the customer s ET, requiring collection of the charge before the ET can be reissued for another flight or refunded. c) Exception: tickets requiring reissue by SQ Ticket Office are subject to a service fee of USD50 per ticket. d) The charges do not apply to infant without a seat. VALID SQ ONLY a) CHILDREN: Accompanied aged 2-11 years - Economy Class; charge 75% of applicable adult fare. Fare basis is followed with: /CH Business Class; charge 75% of applicable adult fare. First Class & Suites, charge 100% of applicable adult fare. - Unaccompanied aged 8-11 years: charge 100% of applicable adult fare. - Unaccompanied aged 12 to 17 years permitted. Service fee of USD50 applies. - Unaccompanied children aged 0 to 7 years: not permitted. - Unaccompanied minors are permitted on SQ operated services only. b) INFANTS: Accompanied aged under 2 years, occupying a seat - Economy Class; charge 75% of applicable adult fare. Fare basis is followed with: /CH Business Class; charge 75% of applicable adult fare. First Class & Suites, charge 100% of applicable adult fare. Accompanied aged under 2 years, and not occupying a seat: charge 10% of the applicable adult fare. Fare basis is followed with: /IN. Note: if an infant turns 2 years of age after departure date for subsequent sectors of travel, the child must be assigned and occupy a seat. Please contact SQ Reservations to book the required seat. For further information please see KrisPort.co.nz / Reservations / Travelling with Infants. Valid on SQ operated services only. a) Airfares in NZD and INCLUDE fuel and insurance surcharges. Exceptions: Other Point of Sale fares may not include YQ, fuel and insurance surcharges. b) All prices exclude travel agent service fees, government and airport taxes. c) Gross fares are commissionable at 4%. Exceptions: Other Point of Sale fares commissionable at 0%. d) In the event of attempts to use out of sequence coupons a special reissuance fee of USD200 will be imposed. e) An administration fee of USD50 applies to any economy class passenger (excluding published interlinable economy class fares) who requires any service from SQ Ticket Office, either face to face or by phone. a) Any changes made to the first outbound sector that do not require change of seasonality nor change of RBD despite being beyond the period of sale, the change is permitted as per applicable charges. b) Any changes made to the first outbound sector outside of current ticket seasonality and/or there is a change to the RBD and the changes are made outside the period of the sale. The ticket needs to be reassessed to the next available current fare in the market at the time of the change. a) W,H,M class tickets before departure refunds are subject to a cancellation fee; after travel has commenced refunds are permitted from USD150. Infants nil fee, exception where infant occupies a seat. b) E,B,Y,D,U,J,C,Z,A,F,R class tickets after issuance, refunds will be based on the re-assessed fare for the journey travelled, based on fare available at time of purchase and will be subject to a cancellation fee. Infants nil fee, exception where infant occupies a seat. c) In case of ticket upgrade, the original non-refundable amount remains non-refundable. Downgrade to a lower RBD will incur a cancellation penalty as per the fare conditions of original RBD.