Verkehrsverbund Ost-Region (VOR) GmbH Public Transport Authority Eastern Region

Verkehrsverbund Ost-Region (VOR) First and biggest transport authority (est. 1984) Shareholders 44 % Vienna 44 % Lower Austria 12 % Burgenland -> company costs split by share Loss of tariff revenue : compensation Co-financing of additional service requirements PSO (Regulation 1370/2007)

Organisation Private company with limited liability according to Austrian law (GmbH) Partners: Urban public transport company in Vienna (Wiener Linien) Railway operators (ÖBB, Raaberbahn, WESTbahn) Regional bus operators, e.g. Dr Richard and Blaguss

Organizational Structure

Stitch lines

Basic Agreements Partnership agreement (Gesellschaftsvertrag) Signed by Vienna, Lower Austria and Burgenland Master and Financing Agreement (Grund- und Finanzierungsvertrag) Defines the responsibilities of the VOR company and its financing; signed by Vienna, Lower Austria and Burgenland Agreement for the Distribution of Revenues (Einnahmenaufteilungsvertrag) Distribution of the revenues between the VOR partners (transport companies), signed by the transport companies and VOR in the name of the regional bus companies Cooperation and Performance Agreement (Kooperations- und Leistungsvertrag) Defines the commissioning of bus services (payment, general conditions)

Tasks Shareholders Planning and coordination of continuous mobility Tendering regional bus services Research projects Partners Clearing center for expenses Tenders Marketing and PR Customers Uniform fares Customer information and quality control Issuance of student tickets

Transport Concepts Transport concepts for the provinces of Vienna, Lower Austria, Burgenland masterplan (Vienna) transport concept (Lower Austria) transport concept (Burgenland) Ascertainment of data, surveys, and plannings commuter count quality control and passenger satisfaction surveys Tendering plan tendering in 20 regions until 2019 3-4 tenders per year

Quality Management Continuous Monitoring: Annual customer satisfaction studies on all routes Quality checks of bus services and stops Passenger counts Mobility study (modal split, reasons of modal choice ) Interviews for individualised marketing 21.000 questionnaires filled out by passengers VOR-Award for best regional bus lines and transportation companies in Vienna, lower Austria, Burgenland

Modal Split

Recent Developments Pilot project Top-Jugendticket 60, valid 365 days per year Valid for all trip purposes (e.g. school, free time, sport) Regulation of parking spots (Extension of parking permits up to 14 districts, out of 23, since Oct. 2012) Infrastructural sanctions like modernisation of railwaystations inkluding passenger information Yearly pass for 365 / year (PT in Vienna zone 100)

Information Information is a main aspect for effective public transport. VOR uses intermodal information that combines different transport modes Electronic timetable information www.vor.at Mobile timetable information app qando www.qando.at Route planner AnachB.at www.anachb.at Certfied CallCenter ServiceCenter Social Media

Electronic Timetable Information

Park&Ride - Finder

qando when, how, where Time table information and routing Real time monitoring Mobile ticketing City info News Dysfunction information Further traffic information on PT & IT is offered by the mobile service AnachB.at (ITS)

ITS Vienna Region Traffic information (AnachB.at) dynamic Intermodal Regional free of charge for the users based on traffic and environmental policies Supports federal provinces and communes traffic management / traffic control e-government administrative tasks research projects

Verkehrsverbund Ost-Region (VOR) GmbH www.vor.at office@vor.at Europaplatz 3/2 1150 Vienna Austria