1 Hospitality IPTV Solution Features DECEMBER 2012
About MVI Systems Ltd Privately held company, based in Hong Kong 2 Provides the IP video hardware and software to power the fast evolving video centric world Active in all key Asian markets in close collaboration with key vendor and channel partners Built on long-standing expertise in designing and deploying high end video platforms that are uniquely capable, cost effective and flexible
The MVI Differentiator 3 Technology (hardware/software) Powerful, flexible, cost effective People Unmatched expertise in IP technology innovation Business Model Deployment through channel partners Commitment and support of leading vendor partners
Why IPTV Delivers for Hotels 4 BRAND VALUE: Enables delivery of tailored features valuable to the guest that will create a positive brand relationship and long-lasting loyalty BOTTOM LINE 1: Opportunity to increase revpar by enhancing features such as in-room dining BOTTOM LINE 2: Opportunity to create new revpar creating features, such as ecommerce/boutique shopping features EFFICIENCY: Streamlining backroom operations through TVbased housekeeping and concierge functions FUTURE-PROOF technology that enables adding future technologies/devices easily and cost efficiently COMFORT: Ability to integrate with room ambient control, such as lighting, air conditioning, blinds/curtains etc.
5 MVI s Hospitality Solution at a Glance Carrier Class IPTV solution Available as a set top box-free solution for SmartTVs Unique hospitality features Rich VOD content offering Low cost turnaround of HD and SD channels Ease of management and support delivers highest service availability 2nd Screen: Access to all features and services on tablets & smartphones Hospitality Mobile Device Management Solution
Seamless Integration with Smart TVs Set Top Box free solution that supports multi-vendor Smart TVs as well as Blueray Players Easy access to hotel-specific services such as TV, VoD, folio review, room service, facility guide and other information services Available with Second Screen/ tablet solution 6 Branded app to access hotel services
Ultimate In-Room Infotainment 7 Icon, picture or text based UI representation (below examples only) HD/SD TV Channels Interactive Map Concierge Services Video-On-Demand Hotel Facilities Interactive Flight Information Room Service Internet Radio TV Messaging Weather Forecast Express Checkout World Time & Alarm Clock YouTube Second Screen & Airplay House Keeping
Graphic User Interface 8 Fully customizable Stylish Intuitive and user friendly Multi-lingual
MIP-Middleware Front End 9 Greeting and Language Selection Personalised guest greeting on the Home Page Barker Channel, background music from internet radio or guest devices Look & feel, and most of the workflow can be customised to accommodate hotel requirements
Middleware Front End Live Channel EPG Full Meta Data MVI supports major DVB systems that allow seamless ingestion of Program Information into the IPTV system Picture in Picture capability 10
Fast HD Channel Zapping 11 Next generation chip technology enables fast HD channel zapping comparable to home TV experience Lag time of one second or less
Middleware Front End 12 Video-On-Demand EPG
Middleware Front End 13 TV Messaging
14 E-Concierge & Interactive Guest Service Guests can request room amenities and concierge services through an intuitive and easy to use TV interface (integrates with HotSOS, FCS ecommerce etc)
Middleware Front End 15 Folio and Express Checkout
Middleware Front End 16 Room Service Menu Guests order room service through the TV, which increases hotel service consumption and streamlines the ordering service.
Middleware Front End 17 Maps with Zoom-in Function
Dynamic Flight Schedule 18 Guests can actively scroll through schedule for their flight Updated automatically Possibility to show more than one airport at a time
Middleware Front End 19 Local and Regional Weather Info
Middleware Front End 20 Internet Radio
Middleware Front End 21 Hotel Facilities
Middleware Front End 22 Hospitality HD You Tube Service To minimise the bandwidth required supporting YouTube for an entire hotel, selected categories are transcoded and cached on a regular basis to avoid congesting the hotel s public internet connection
Middleware Front End 23 ecommerce / Boutique Shopping Enables hotels to offer a catalogue of hotel boutique or gift shop items for buying and delivery to the guest s room during their stay. Fully integrated with the PMS system
House Keeping Mode 24 House Keeping Mode allows housekeepers to use the TV to feedback room conditions, mini-bar consumptions, maintenance request etc, back to the hotel manager to prompt support and service.
Guest Profile & Membership Management 25 MVI can seamlessly integrate with hotel operator s Loyalty Membership System, which further allows personalisation of guest services Upon check-in, the system will be preset based on the hotel guest s preferences stored in the loyalty membership system (or based on the unique guest record ID) This also allows effective implementation of loyalty points redemption
Mobility Solutions: Second Screen 26 Access to all hospitality services provided on the inroom TV from tablets & smartphones anywhere in the hotel Carrier class mobile TV system enables live TV and VOD streaming from the STB to tablets Ready for Apple and Android devices
Mobility Solutions: Audio App for AirPlay 27 Creates a personal in-room music box Enables hotel guests to stream music from their itunes library wirelessly to the in-room TV screen
Mobility Solutions: Guest Facilities on Smart Devices 28 Seamless integration with PMS/POS systems Enables hotels to provide all infotainment, guest and ordering services on a tablet instead of on paper or on the in-room TV
Mobile Device Management specifically for Hotels 29 Customised workflow to streamline the installation of hotels managed apps on mobile devices Comprehensive pushbased notification management Device tracking and location-based messaging Customised workflow to reinstate mobile devices Effective protection of guests own data Remote management of all hotel features, including VOD, TV Dashboard console for individual device management
Ease of Maintenance 30 MVI supports self-provisioning that enables simplified installation and replacement of IP-STB in guest rooms, which dramatically improve the turnaround time for IPTV service recovery Housekeeper will require zero to minimum training to maintain the inroom equipment
31 Content Variety to Maximise Revenues Extensive list of Hollywood blockbusters from all studios Asian Movies Western and Asian Adult Movies HD and specialty content Variety of business models and pricing plans Extensive promotional services to maximise hit rates
VOD Business Models 32 Revenue Share / Minimum Guarantee Hollywood Studio Content(UIP): MG US$3 per room per month, 20 library, 24 current movies/ year, 25% revenue share to hotel Hollywood Studio Content (FB): MG US$2 per room per month, 24 current movies/year, 25% revenue share to hotel Adult Content (Asian, Western) MG US$2.5 per room per month, 36 movies a year, 25% revenue share to hotel Free to Guest (FTG) Hollywood (UIP only), 20 library, 24 current movies/year, US$5 per room per month Flat Fee Hollywood(UIP only), 20 library, 24 current movies/year, US$8 per room per month Adult, 36 movies a year, US$6 per room per month Other HD varieties Content, flat rate, 20 program hours per year: US$2,500
Our Partners 33 MVI works closely with world renowned systems integrators and vendor partners to enable fast deployment across many countries in the Asia Pacific
Selected Hospitality Customers 34 Island Shangri-La Hotel, Hong Kong Deployment of an interactive in-room infotainment system for the Shangri-la group s 550-room flagship hotel in Hong Kong. Hotel ICON, Hong Kong A 262-room, 5 star training hotel owned by the Polytechnic University of Hong Kong, MVI provided the in-room entertainment and infotainment services. Hong Kong's most talked-about new hotels, July 2012 Lanson Place Hotel, Hong Kong MVI provided a full IPTV in-room entertainment system for this 197- key hotel in the heart of Causeway Bay in conjunction with local partner IBM. These three Hong Kong hotels, fitted with MVI s in-room entertainment system, have been ranked among the top 15 hotels in Hong Kong with Hotel ICON at number 2 (out of 346 hotels Tripadvisor, March 2012)
Selected Hospitality Customers 35 L Hotel Elan, Hong Kong This 250-room hotel in Kowloon is the latest L Hotel to open its doors. MVI deployed an in-room entertainment system that runs exclusively on in-room ipads. Hong Kong's most talked-about new hotels, July 2012 Tai O Heritage Hotel, Hong Kong This 9-room luxury boutique Hotel is located in the renovated historic colonial police station of the fishing village and tourist hot spot Tai O on Lantau Island. Hong Kong's most talked-about new hotels, July 2012 Empire Hotel Causeway Bay, Hong Kong One of MVI s earliest deployments, the 380-room Empire Causeway Bay has been a customer since 2008. Hotel Éclat Beijing Part of the architecturally striking Parkview Green at Chaoyang district, this hotel features 142 rooms.
Selected Hospitality Customers 36 The Fullerton Hotel, Singapore One of MVI s very first deployments, this Singapore landmark was fitted with a complete in-room entertainment system for its 400 rooms and suites with local partner StarHub. The Fullerton Bay Hotel Following the successful system roll out at the Fullerton Hotel, MVI deployed an in-room entertainment system for this new 90- room addition to the Fullerton family, which was opened in 2010. Mandarin Orchard, Singapore Deployment of a complete IPTV in-room entertainment solution for this 1,051 room hotel in Singapore s Orchard Road. Winner in the Best Hotel category for Singapore at the International Hotel Awards (Asia Pacific) 2012-2013 Park Regis Hotel, Singapore HD Hospitality IPTV system, including entertainment and infotainment, for this 203-room CBD hotel.
Selected Hospitality Customers 37 W Singapore Sentosa Cove MVI s System was deployed in all 240 rooms and suites of this brand new hotel on Singapore s Sentosa Island together with partners Centrecom and StarHub. Sawasdee Village, Kata, Phuket A 5-star boutique hotel in Phuket, MVI fitted the hotel s 14 luxury villas with state of the art entertainment solutions. Upstalsboom Hotelresidenz & Spa, Germany 205-room hotel in Northern Germany including TV channels, hotel portal, weather, local map, folio and messaging.
Upcoming Deployments 38 L Auberge Hotel Discovery Bay, Hong Kong Mira Moon, Hong Kong 308-room Hotel, Singapore (not named yet) Park Avenue Changi, Singapore Altira Macau
What Our Customers Say 39 The interactive in-room services will help us create a new revenue stream from the value-added services integrated into the system. Anson Chan, Regional General Manager, Hong Kong and Malaysia Lanson Place Hotel
What Our Customers Say 40 Our aim was to take full advantage of today s travelers increasing affinity with mobile devices, so implementing a device management system to cater to our specific requirements was of paramount importance. With MVI s MDM Solution we can ensure the security and manageability of the devices as well as guests privacy while using them without compromising flexibility and usability. Sylvia Chung, General Manager of the L Hotel élan
Testimonials from Tripadvisor 41 TV (Samsung TV - the latest) hung-on the wall with my name on the screen, welcoming us. I love this feature of the hotel as you can find out everything you need to know (weather, news, map, room service menu, hotel amenities etc.) by just accessing the TV. Guest at Hotel ICON, January 2012 The TV had several extra functions such as showing the prices for the menu and room service and showing the current tally of your room bill. I found the latter feature useful since I needed to make a number of phone calls, and it updated very quickly. Guest at Empire Hotel CWB, November 2011
Testimonials from Tripadvisor Ordered room service for my famished daughter and I was delighted to see an interactive feature on TV where the menu can be viewed along with fullcolored photographs of the dishes. This is a good feature for foreign visitors especially if they had to wonder what is Beef Kway Teow. Guest at Mandarin Orchid Hotel Singapore, March 2012 My kids loved the free choice of the latest international films like Shrek and Transformer. Guest at Tai O Heritage Hotel Hong Kong, April 2012 42
43 Thank You MVI Systems Ltd 21C, Centre 600, 82 King Lam Street Cheung Sha Wan, Kowloon, Hong Kong www.mviptv.com