November 2016
Our Vision We bring together the aspirations of discerning individuals around the world be it in a private or a business context with total passion. 2
Our Core Values reputable elegant reliable stylish professional premium well-connected independent driven authentic innovative 3
Our World Engel & Völkers is an international service company specialised in the brokerage of 4
Our World Residential Property 5
Our World Commercial Real Estate 6
Our World Yachts in the Premium Segment 7
Our World Private and Business Aircraft 8
Our Leadership Global business has changed since I founded Engel & Völkers more than 35 years ago. However, quality products, premium services and innovative thinking never seem to go out of fashion. Using this focused approach, we have steadily gained global market share, while simultaneously diversifying our product portfolio to best suit the needs of our clients. It has been a great journey so far, but it is only just beginning. Christian Völkers, CEO/ Founder 9
Our Leadership The creation of a global brand is only possible with the greatest passion. Founder and CEO Christian Völkers (left), CEO Sven Odia 10
Our Milestones 1977 Founding of Engel & Cie, later Engel & Völkers in Hamburg 1988 Founding of Grund Genug publishing house 1988 Entry into commercial real estate business 1990 First residential shop opens outside of Germany on Majorca 1996 Engel & Völkers Real Estate Academy opens 1998 Licence Partner concept established 2007 Yachting division founded 2007 Private Office opens in London 2012 Engel & Völkers opens 500 th office worldwide 2013 Establishment of the Market Center concept and opening of the first MC in Barcelona 2014 Chairmanship of the Management Board of Engel & Völkers AG is shared by Christian Völkers and Sven Odia 2015 Aviation division founded 11
Our Structure 12
Residential Property We are a market leader in the sale and rental of the world s most exclusive properties. Our distinctive property shops convey an elegance and attention to service that has made our brand one of the strongest real estate brands in the world. Working with premium developers, we market exclusive resorts and second home developments situated in the most stunning locations. Through our unique licensing system, our Residential division has grown rapidly with more than 600 property shops now operational in 32 countries. 13
Commercial Real Estate In 1988, we successfully entered the commercial real estate business by focusing on clearly defined market segments: Residential investment Office services Industrial services Retail services Investment Hotel services With more than 70 offices, Engel & Völkers Commercial has affirmed its position as a leading international real estate brand. 14
Yachts in the Premium Segment We began operating in the premium yachting segment in 2007. Utilising the strength of the Engel & Völkers brand and network, we offer our international clients a personally tailored service. Our service offer includes independent brokerage and charter services, as well as management of new constructions and refits. As we are not affiliated with any manufacturer or shipyard, Engel & Völkers Yachting prides itself on providing truly independent, unbiased consultation and support to its clients. 15
Private and Business Aircraft Engel & Völkers Aviation was launched in 2015. The business division is specialised in aircraft sales and personally tailored charter flights around the world. The portfolio ranges from small propeller aircraft through to large super jets. In addition to aircraft charter for individual trips and aircraft trading, Engel & Völkers Aviation also brokers business and private aircraft for long-term charter and through fractional ownership schemes. Moreover, the business division provides comprehensive consulting on legal and taxation issues, aircraft management, structured finance, risk management and insurance. 16
Our Market Center Concept In addition to the successful establishment of the Licence Partner system in 1998, Engel & Völkers introduced the Market Center (MC) concept in 2013. With the MC concept the company is pursuing a strategy aimed at faster growth in international key property markets and a gain of greater market share. The region for an MC covers a greater geographical area. Its transaction volume is equivalent to that of between ten and 20 traditional Engel & Völkers residential property shops or commercial offices. A centrally located office provides space for a high number of real estate agents. In order to support them, the MC undertakes certain tasks from headquarters such as recruitment or marketing. The first MC opened in Barcelona in 2013. Other Market Centers have since been established in New York, Bogotá, Vienna, Malta, Madrid, Valencia, Dubai, Rome, Paris und Hong Kong. 17
Castles & Manor Houses and Agriculture & Forestry The business segment Castles & Manor Houses was founded in 2012 and offers its services as a competent partner to owners and buyers on issues relating to the valuation and international brokerage of prime historic real estate. In 2014, Engel & Völkers extended the business segment Castles & Manor Houses with the launch of Agriculture & Forestry, which encompasses all real estate related to agricultural and forestry industries like, for example, winegrowing estates, private hunting grounds, forestry estates, farmland and meadow land. 18
Engel & Völkers Capital is specialised in the issuance of sustainable investment funds within the real estate sector. Its service offer ranges from multi-purpose residential and office buildings to commercial real estate, and from individual properties and building complexes right through to extensive real estate portfolios. These services are available either as mutual funds for the public or as private placements for an exclusive group of investors. With a clear focus on sustainable returns, security and growth, Engel & Völkers Capital utilises the opportunities that arise in attractive property markets. 19
This preeminent lifestyle magazine welcomes readers into the world of prestigious and luxurious living, showcasing the finest properties and yachts our global network has to offer. Using breathtaking photos and inspirational articles, readers become emotionally hooked with the turn of every page. Global circulation: around 320,000 copies Distributed worldwide throughout the Engel & Völkers network Published quarterly Printed in English, German, Flemish, French, Spanish and Italian 20
External Communication: International PR activities reach a global audience. Engel & Völkers is in regular contact with around 6,500 journalists and around 3,700 media outlets. Objectives: To raise the level of awareness for the Engel & Völkers brand in the public domain. To increase the transparency of the company and thereby reinforce trust and credibility. Efficient sales support for all partners, be it for licences, properties, buyers or homeowners. Internal Communication: The internal communication at Engel & Völkers informs all employees around the world about the current news from licence regions and company headquarters in Hamburg. The InHouse screensaver is the central online platform at Engel & Völkers. Company news is updated on a daily basis and displayed directly on the computer screen of every employee. Licence partners and sales advisors receive regular updates (online newsletters) with information from all departments at headquarters that is aimed at specific target groups. 21
IT-Services GmbH is a wholly owned subsidiary of the Engel & Völkers Group. It provides IT products and services that are specifically tailored to the international property market and support all Engel & Völkers shops and offices worldwide in their endeavours to Acquire new clients Manage client relations in an optimum way Process sales activities in a transparent manner right from the acquisition stage through to the closure of transactions Working together with internationally leading online marketing companies, IT- Services GmbH supports the entire E&V network in its sales operations. The services provided range from content creation and the analysis of homepage traffic statistics through to search engine optimisation. Continuous quality management and ongoing technical development of the IT products ensure that all E&V employees are able to work efficiently at any given time, wherever they happen to be in the world. 22
From its headquarters in Hamburg, the Private Office provides personal support to extremely affluent clients interested in buying or selling at the very highest end of the global luxury property market. With the utmost discretion and privacy, coupled with first-class service, the Private Office offers its clientele access to a global audience of incomparable wealth and sophistication. A key component of the Private Office service is the exclusive VIP Marketing Package, which is mailed directly to a preselected recipient list of more than 3,000 VIPs worldwide. 23
The Engel & Völkers Academy was established in 1996 to guarantee standardised, high-quality training to all Engel & Völkers employees worldwide. Using experienced trainers and state-of-the-art technology, approx. 3,300 individuals per year receive specialist training in: Corporate brand values Operational systems Service expectations Sales strategy Branding Client service Due to our international expansion and varying requirements from local market to local market, regional academies have since also been established. 24
Based on our conviction that business is inextricably linked with social responsibility, the Engel & Völkers Charity was launched in 2008. The Engel & Völkers Charity is a non-profit organisation that is working to build a school in the rural village of Agbetiko in Togo, and to provide essentials such as clothing, books, and furniture to pupils. 100 per cent of proceeds go directly to this school project. We understand that a home is not simply where you rest your head, but also where you learn, laugh and play. 25
Our Success Global Reach and Revenues Based internationally in over 700 locations in a total of 32 countries on four continents. More than 8,500 employees worldwide. 2015 total commission revenues: EUR 409.8 million. 26
Our Success Global Presence Number of locations worldwide 700 700 600 570 615 500 444 466 497 523 400 330 383 300 200 218 100 0 99 54 34 2000 2002 2004 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 27
Our Success Global Presence Employees Worldwide 9,000 8,500 8,000 7,000 7,000 6,000 5,500 5,000 4,000 3,000 2,500 2,900 3,300 3,500 3,600 4,100 4,600 2,000 1,700 1,000 0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 28
Our Success Commission Revenues Commission Revenues of Engel & Völkers Group 450 mill. 400 mill. 409.8 350 mill. 300 mill. 272.9 300.3 250 mill. 200 mill. 150 mill. 123.6 160.7 146.5 137.1 172.9 206.4 230.8 100 mill. 50 mill. 0 mill. 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 29
Our Points of Differentiation We have always remained focused on the core tenets of our business, which have laid the foundation for our success: Brand: A clear and consistent corporate identity and standardised marketing concept. Network: With a global network spanning 32 countries and four continents, we offer our clients access to a global audience and property portfolio. Shop/ MC Concept: Thanks to our unique property shops and Market Centers, we really are where our clients are. Service: We are wholly committed to a level of service and support that is unparalleled. 30
Contact Engel & Völkers AG Stadthausbrücke 5 20355 Hamburg Germany Tel: +49-(0)40-36 13 10 Fax: +49-(0)40-36 13 12 22 info@engelvoelkers.com www.engelvoelkers.com 31