Waterpark Safety: It starts with you Chris Perry August 30, 2016
Objectives 10 key areas of Waterpark Safety Rate your operation in all 10 areas Identify 3 areas of focus Set 1 goal to accomplish in next 1 month
Waterpark Safety #1 STANDARDS
Standards Lifeguarding Food Safety Slide riding requirements Slide dispatching Quality materials Water Quality Inspections
Lifeguard Zone Maps
Dispatch procedures
Waterpark Safety Rate your Operation s level of STANDARDS 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Standards Take Away Have Standards!!!
Waterpark Safety #2 TRAINING
Training Areas Lifeguard Training IAAPA Certified Attractions Manager CPR / First Aid Aquatic Facility Operator Certified Pool Operator Park Rules Food Handling Training Standard Operating Procedures
Waterpark Safety Rate your Operation s level of TRAINING 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Training Take Away Invest in your people!
Waterpark Safety #3 COMMUNICATION
Waterpark Safety Rate your Operation s level of COMMUNICATION (to guests) 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Communications Take Away Tell people what you expect (guests and colleagues)!
Waterpark Safety #4 ON-GOING TRAINING
On-going training ideas New piece of equipment? Bring in the company to train everyone! Do you use chemicals to clean? Bring in the chemical company to provide training! New drink dispensers or ice cream machines? Bring in the supplier to train on how to clean and assemble!
Waterpark Safety Rate your Operation s level of ON-GOING TRAINING 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety On-Going Training Take Away Re-invest in your people!
Waterpark Safety #5 FOCUS
Toolbox Talk Topics Common staff injuries and how to prevent Common guest injuries and how to prevent Review of staff incidents Dispatch procedure and how to dispatch correctly Chemical or Machinery Personal Protective Equipment (PPE) Standards
Waterpark Safety Rate your Operation s level of FOCUS 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Focus Take Away Talk about Safety everyday!
Waterpark Safety #6 DOCUMENT
Health and Safety Guest Incident Report Name and Family name Date of birth Age Guest Incident Report Guest Details Gender Male Female Name of Responsible Adult if the guest is under 18 years old Mobile number Contact number of responsible adult & email address Address in home country / UAE Name of Hotel and Room Number Date of departure Guest Statement DOCUMENT ALL INCIDENTS Transcribed By Employee No Guest Signature Allergies: Medical History / Information Medication: Past Medical History: Last Meal / Drink : Events leading up to the incident: Time guest entered the Park Has the guest been on the ride before? Has the guest read the safety signs of the ride? Yes Yes H No No Weight of guest : KG Height of guest : M
DOCUMENT WATER QUALITY
other areas to document Planned Preventative Maintenance (PPM) Maintenance on each piece of equipment Operating Manuals Incidents, staff and guests Certifications Rescues by lifeguards Staff movement Audits Inspections
Waterpark Safety Rate your Operation s level of DOCUMENTATION 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Documentation Take Away Start writing (typing) things down!
Waterpark Safety #7 WATER QUALITY
Water Quality Testing Kits
Free Available Chlorine STANDARD / IDEAL 1ppm < 10ppm 2-4 ppm ph 7.2 7.8 7.3-7.6 Alkalinity 60-180 Calcium Hardness 80-120 < 1,000 ppm 200-400 TO RAISE TO LOWER CHECK THIS Add chlorine Add Soda Ash Add Sodium BiCarbonate Calcium Chloride Drain/Add water Add Muratic Acid Add Muratic Acid Drain/Add Water Before opening Daily (every 2 hours) Before opening Daily (every 2 hours) Weekly Monthly http://poolservicema.com/pool-care/pool-water-balance-guide/
Free Available Chlorine ph Problems if too high Expensive, burning eyes Scale deposits, cloudy water, poor sanitizer efficiency, eye burn Problems if too low Not killing bacteria, algae growth, cloudy/green water Corrodes surfaces, leads to excess sanitizer, irritates skin and eyes Alkalinity Calcium Hardness ph is rigidly fixed and takes a lot (of chemicals and money) to make ph changes Scaling, cloudy water, eye and skin irritation ph drifts easily, more chemicals needed, water is more corrosive Long term corrosion of pool plaster, grout, metals and concrete
Waterpark Safety Rate your Operation s level of WATER QUALITY 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Water Quality Take Away Get help if you don t know!
Waterpark Safety #8 TAKE CARE OF YOUR PARK
Taking care of your park Planned Preventative Maintenance (PPM) Inspections Condition Reports Audits
Waterpark Safety Rate your Operation s level of Taking Care of your Park 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Taking Care of Your Park Take Away Have a plan!
Waterpark Safety #9 SUPERVISION
MBWA
Waterpark Safety Rate your Operation s level of SUPERVISION 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Supervision Take Away There is no substitute for being there!
Waterpark Safety #10 PRIDE
Waterpark Safety Rate your Operation s level of PRIDE 1 2 3 4 5 6 7 8 9 10 (worst) (best)
Waterpark Safety Pride Take Away Work on building it everyday!
Waterpark Safety Take Aways 1. Standards have standards 2. Training invest in your people 3. Communication tell people what you expect 4. On-Going Training re-invest in your people 5. Focus talk about safety everyday 6. Document start writing things down 7. Water Quality get help if you don t know 8. Take Care of Your Park have a plan 9. Supervision there is no substitute for being there 10.Pride work on building it everyday
Waterpark Safety Identify YOUR 3 areas of focus Write down 1 goal to accomplish in the next 30 days!
Review Objectives 10 key areas of Waterpark Safety Rate your operation in all 10 areas Identify 3 areas of focus Set 1 goal to accomplish in next 1 month
Thank You! Chris Perry CEO WhiteWater West Southeast Asia Co. Ltd. Bangkok, Thailand Chris.Perry@whitewaterwest.com @christoperry