live happily ever active Health and Beauty Therapist Induction Plan With Assistant/Senior Therapist Objectives of JD Treatment targets Opening checks Department structure including names, length of service, experience Retail targets Closing checks Meet H&B team and HOD team Revenue per FTE Salon Active/Mars/ Gumnuts Tour of the club Occupancy Meet & greet P-file paperwork Incentives (in-house) Client journey Training schedule review and Induction plan Supplier incentives Consultation processes H&S Induction Commission structure Contraindications Book a treatment with spa therapist. Therapist KPIs Room presentation Observation time on reception Therapist usage Trolley presentation Observation time within Spa Quick Es/121s Extra touches Virgin Active company benefits Setting SMART objectives Client Aftercare H&B benefits Daily activities Making bookings My Journey Weekly activities Confirmation calls Housekeeping Monthly activities Promotional calls Laundry National marketing
Induction Plan continued With Assistant/Senior Therapist Panic alarms Local marketing Rebooking COSHH Marketing tools Request clients Accident reporting H&B support team Reception duties Risk Assessment Complaints procedure Breaks Staff appearance Refuse a client Sterilisation Data protection Inappropriate behaviour Lone working To be completed within first month To be completed within first 6 months Client Preparation Arrange Main Skincare training Treatment Procedures Jessica Manicure Waxing Procedure Jessica Pedicure Massage Procedure Geleration Facials Procedure ABC Waxing Nails Procedure Advanced Waxing Self-Tanning Procedure Self Tanning Male treatments Procedure Retail Therapy Aftercare including homecare and advice Business Development Retail Sales Arrange Secondary Skincare Training
Task to be completed Date to be completed I ve done it! Signature Perform a treatment room set-up Complete a trolley set-up Complete a room stock check Complete a Brand Standards report Complete a treatment booking Book a Spa Package Book a Virgin Experience Package Sell a voucher on the till system Redeem a voucher on the till system Complete a client satisfaction call Complete a confirmation call Make a payment on the till system Complete opening checks with the Spa Complete closing checks with the Spa Complete a delivery check Complete a mini stock check Perform a treatment demonstration within the club Complete outreach within the club Complete a workshop with the club Complete a meet & greet with a client Complete a client consultation Rebook a client Complete and document a Spa complaint
Task to be completed Date to be completed I ve done it! Signature Complete a catch up with your Spa Manager Demonstrate how to sterilise equipment Demonstrate a bikini wax Demonstrate an underarm wax Demonstrate a back, neck and shoulder massage Demonstrate a basic manicure Demonstrate a basic pedicure Demonstrate an eyelash tint Demonstrate a tanning treatmment Demonstrate a basic facial from the main Demonstrate an advanced facial from the main Demonstrate a body treatment from the main Demonstrate a basic facial from the secondary Demonstrate an advanced facial from the secondary Demonstrate a body treatment from the secondary Demonstrate a CACI facial Demonstrate a CACI body treatment Demonstrate Aftercare advice Recommend suitable retail products (to a client) Close a retail sale with a client
Questions 1. List the product houses sold within your Spa: 2. List the treatments performed within your Spa: 3. List the purpose of your role from your job description: 4. What is the Spa s Cancellation Policy? 5. What is the Spa s Refund Policy? 6. Where can you find out the Spa s Monthly Target? 7. What is your Treatment Target? 8. What is your Retail Target? 9. Where are the Risk Assessments kept? 10. Where are the Hazardous Substances documents kept?
11. What is your Spa s national marketing campaign? Comment on how successful it has been so far. 12. List your Spa s local promotions for this month and comment on their success so far. 13. When would you refuse a client? 14. What do we consider to be inappropriate behaviour? 15. Where are the panic alarms situated? 16. What types of sterilisation methods do we use? 17. What is the most profitable treatment within the Spa? 18. What is the least profitable treatment within the Spa? 19. When are your departmental meetings scheduled? 20. How often do you have a catch up with your Spa Manager? 21. What percentage of occupancy are you expected to reach each month? 22. How would you report an accident within the Spa?