ROOTED IN AFRICA. INSPIRED BY THE WORLD.

ROOTED IN AFRICA. INSPIRED BY THE WORLD.

WELCOME ON BOARD ROOTED IN AFRICA, INSPIRED BY THE WORLD South African Airways (SAA) is a multi-award winning airline based in Johannesburg, South Africa. SAA was founded on 1 February 1934. Over the past 82 years, we worked hard as an airline to overcome historical challenges and move with the times. Today, we are a proud member of the Star Alliance group; the largest Alliance in world.

THE NATION S PRIDE We are South Africa s national airline and the official airline of Bafana-Bafana, South Africa s national soccer team. We flew our Paralympics to Brazil. We are South Africa s Most On-Time* Airline averaging 92%. We have recently been voted Best Business Class product in Africa in the regional Category for the fifth time. This month we have been voted Best African Airline

REACHING OUT South African Airways flies to 27 carefully selected destination in Africa including Abidjan, Accra, Blantyre, Dakar, Dar es Salaam, Douala, Harare, Kinshasa, Lagos, Libreville, Lilongwe, Livingstone, Luanda, Lusaka, Maputo, Mauritius, Nairobi, Ndola, Pointe Noire, Victoria Falls, Windhoek and our newly opened route Abuja. We also offer daily flights from Johannesburg to following international destinations: London (Heathrow), Frankfurt, Munich, Perth, Hong Kong, New York, Washington and Sao Paulo. SAA operates almost 600 flights per week between Johannesburg and Cape Town, Durban, East London and Port Elizabeth. We also code-share flights with Mango airlines between Lanseria, Cape Town and Durban.

WE PROVIDE INCENTIVES TO SMMEs We do not believe in one-size-fits-all approach. Our SMME Product provide a tailor made solution that answers to your travel requirements: Best fares available at the time of booking Upfront Discounts Relaxed Ticket Conditions Account Management Reporting to highlight rewards and savings

REAL REWARDS - WITH SAA VOYAGER EARNING AND SPENDING YOUR MILES Launched in 1994, with a database of more than 2.5 million members. We have approximately 63 programme partners to date. The programme boasts more than 35 airline partnerships, including the Star Alliance global network, which gives Voyager members access to more than 1 300 destinations in 193 countries. SAA EXCLUSIVE EARNING OF MILES ~ HIGHEST ACCUMULATION RATE On SAA-operated flights, you earn 1 Mile for every R1.60 spent on the base fare and fuel levy. You also earn Miles on SAA marketing codeshare flights, based on the distance travelled and booking category.

SAA EXCLUSIVE SPENDING OF MILES ~ EASIER THAN EVER WITH A 5% RETURN VOYAGER MEMBERSHIP LEVELS The SAA Voyager programme offers a hierarchy of Tier status ranging from Blue, Silver, Gold, Platinum and Lifetime Platinum Status. Being an SAA Voyager elite status member means access to additional benefits based on Tier Status. Benefits can range from additional Bonus Miles to free chauffeur-driven services, priority airport services, lounge access, and a companion card - to mention a few. SAA Voyager elite members furthermore enjoy Star Alliance benefits, according to Tier status, including worldwide lounge access for Gold, Platinum and Lifetime Platinum card holders, when travelling on any of the 27 Star Alliance member airlines. To become a Voyager member, please visit www.flysaa.com or call us on +27 11 978 1234

OUR LOUNGES Flying is just one part of the SAA travel experience. We invite eligible SAA passengers to relax in our luxurious lounges when travelling on SAA or any Star Alliance partner airline. Our lounge staff members are proud to offer the same great service, delicious meals and thoughtful details our passengers have come to expect on our flights. DOMESTIC LOUNGES Johannesburg, Cape Town, Durban, Port Elizabeth and East London. REGIONAL LOUNGES Harare, Lagos and Lusaka. INTERNATIONAL LOUNGES Global Star Alliance lounge access is available to eligible SAA passengers wherever we fly.

THE EXPERIENCE Thanks to our sky-high standards and premium outlook, our passengers can expect the best onboard experience and friendly service. We don t just take people from one place to another. We provide a premium travel experience with a unique African flavour. From booking your flight to checking in and stepping on board, every step of the journey is designed to make you feel at home. With South African Airways, every flight is a journey to remember.

SMME Travel Solutions Contacts FOR MORE INFORMATION ON SAA PLEASE CALL US OR VISIT OUR WEBSITE: www.flysaa.com SOUTH AFRICAN AIRWAYS Airways Park, Jones Road O.R. Tambo International Airport 1627, South Africa Phone: +27 11 978 1111 SMME KEY ACCOUNTS MANAGER: Amina Bayant Mobile: 071 865 4430 Email: aminabayant@flysaa.com

SAA Procurement Transformation Mission To lead and accelerate transforma/on in the South African avia/on industry and focus on the inclusive opportuni/es for black owned, women owned, disabled and youth owned businesses; Development and implementa/on of a sustainable, environmentally friendly procurement.

SMME DATABASE REGISTRATION Compliant Small Medium & Micro Enterprises (SMMEs) that are interested in doing business with SAA can register their businesses on the SAA SMME database. The SMME database registra/on forms can be downloaded from the SAA website: www.flysaa.com (on the tender sec/on).

PROCUREMENT PROCEDURES: RFQ & RFP PROCESS SAA operates a centralised procurement function for both Operational and Strategic Procurements on the following basis: Any procurement of goods and services to the value of R500k (All Taxes inclusive) needs to follow a three quote Request For Quote (RFQ) system; Any procurement of goods and services to the value exceeding R500k (all taxes inclusive) follows the open tender process; confinement or sole source approach, depending on the nature of the request. For RFQs enquiries email rfqs@flysaa.com

GSM: Tender Process Flow

GSM: Tender Process Flow cont/

Most Common Mistakes made By Potential Suppliers/Bidders: Do not address the functional scoring items in the proposal prospective suppliers should be able to score themselves in the outline of their submission Documentation requested as proof are not always provided with proposal such as certificates, proof of experience, CV s etc. Provide outdated or no Tax and B-BBEE certificates. No business can be conducted without having a valid Tax clearance certificate. No scoring for an outdated B-BBEE or if the B-BBEE certificate is not provided. Bidders do not adhere to the closing date and time, specifically the closing time. Proposals will not be accepted or evaluated after the closing time. When stating that all prices submitted must be firm, and further stated that Firm prices are deemed to be fixed prices, which are only subject to the following statutory changes, namely VAT, and validity of RFQ to be 60 days or RFP/RFB to be valid for 120 days, suppliers do request price escalations soon after an award, which will not be acceptable. Make sure of your pricing structures prior to bidding.

THANK YOU FOR LISTENING. WE LOOK FORWARD TO WELCOMING ON-BOARD SAA!