ASIAWATER CONFERENCE 2012 KUALA LUMPUR CONVENTION CENTRE MALAYSIA 27 th 29 th March 2012 PERBADANAN BEKALAN AIR PULAU PINANG (PBAPP) : Twinning Partnership with PDAM Tirta Musi, Kota Palembang A Win Win Experience Amiruddin Kemat Business Development Manager PBA Holdings Bhd ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 /1/12
Project Background The twinning partnership has been initiated and implemented by ECO-Asia through WaterLinks ECO-Asia provides grant for out of pocket expenses which include among others travel expenses, training expenses and other miscellaneous expenses associated with the program. The PBAPP and PDAM Tirta Musi partnership was for 18 months from Dec 2009 to Oct 2010. Partnership focused on NRW Management towards improving continuous water supply and increasing access to safe drinking water to the residents. Project Area PDAM Tirta Musi (PDAM) Palembang provides water supply to about 1.45 million residents. Drawing water from Musi River, the PDAM channels the raw water through six waterworks. Kota Palembang geographically is flat and majority of the population works and resides mainly in the city. Served and managed 141,652 connections, 6 water treatment plants, 7 customer service centres and workforce of 447 staff. Started undertaken major improvements and aim by 2012 to increase access to 95% of which currently nearly 95,000 customers have intermittent ( 8 16 hours/day) water supply. ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 2/12
Twinning Partnership with PDAM Tirta Musi Kota Palembang, Indonesia 1. Overview of PDAM Tirta Musi Kota Palembang 2009 PDAM Tirta Musi provides water supply to about 1.45 million city residents Nearly 95,000 customers have intermittent (8-16 hrs/day) water supply @ NRW level : 42% No of customer connections : 141,652 @ 83% level of service coverage Average water production cost : RM0.89 /m3 (US$0.29 / m3) Average selling price : RM1.05 / m3 (US$0.34 / m3) Length of transmission / distribution pipes : 2,429 km 2. Objectives of the Twinning Partnership To improve and enhance its services delivery and by 2012 aims to increase access to 95% by ensuring prime water supply in quality, quantity and continuity. Seek to improve access for at least 40,000 residents in Palembang by Dec 2010. To enable 24/7 safe and continuous water supply in Palembang ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 3/12
Continue the Twinning Partnership 3. Tasks of the Twinning Partnership ation Hydraulic Modeling Pressure / Flow Control Knowledge Sharing & Training Leakage Detection & Reduction DMAs Design & Implementation Asset & Water Quality Management Capacity Building on Competency Water Distribution Optimisation 4. Main Activities of the Twinning Partnership Hydraulic modeling for Pilot DMA covering system familiarization, field test, design plan, model building, model calibration etc; Geographical Information System (GIS) for Pilot DMA to facilitate analysis, monitoring and scheduling of ALC for NRW reduction; Asset Management identify and locating of positions of asset such as valves, pipelines, hydrants, air valve etc. Knowledge sharing on capacity building development and operating procedures i.e. SOPs and guidelines through training and distant consultation. ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 4/12
Water Supply Statistics 2010 Item PBAPP PDAM Tirta Musi 1. Coverage Area 1,031 sq km 400.61 sq km 2. Water Catchment Areas 62.9 sq km - 3. Population 1.61 million 1.47 million 4. Registered Water Consumers Domestic: 439,728 Trade: 67,261 Total: 506,989 5. Supply Coverage Urban: 100% Rural: 99.7% 6. Total Pipe Length (100mm and above) Domestic: 140,543 Trade: 15,290 Social : 1,832 Total: 157,542 Urban: 90.75% Rural : - 3,981 km 2,506 km 7. Number of Dams 6-8. Treatment Plants 10 6 9. Daily Supply of Treated Water 957 mld 230 mld 10. Daily Water Consumption 782 mld 150 mld 11. NRW Percentage 18.2% 34.78% ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 5/12
Challenges under the Twinning Partnership 1. Lack of enforcement on tackling illegal connections and water theft 2. The turn around time to repair leaks is slow due to administrative issues with local authority 3. Financial constraint to implement pipe replacement program/pipe rehabilitation 4. Substandard material and pipes crack PVC pipes, jammed/faulty meters 5. The piping network system is not properly plan which resulted in pressure problem, exposed communication pipes across the road, buried meters and data not being updated 6. Not having a dedicated team to identify leaks and manage NRW as well as not equip with a proper equipment & technology 7. Inefficient metering, billing and collection systems ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 6/12
Lessons learned from the Twinning Partnership 1. The need of a comprehensive planning on the distribution network 2. The implementation of a robust and effective SOPs in metering, billing and collection 3. The importance of having a high availability data base on distribution network, pipe repairs & maintenance, pressures & flows and geographical information systems 4. The need to establish a performance management system based on competency model and a good reward scheme for the skilled personnel 5. New exposure on a reliable and good quality SOPs on customer service ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 7/12
PBAPP s areas of support under Twinning Partnership 1. Improving water quality 2. Reducing Non Revenue Water (DMA design & Implementation plan) 3. Distribution system design and maintenance 4. Leak detection methods & techniques on active leakage control 5. Capacity building development on work force competency in Water Distribution Technology, Water Treatment Technology and Quality Management System in water works 6. Sustainable business plan and reliable management information systems (Financial management, Integrated Water Resources Management, metering, billing and collection efficiencies) 7. Management best practices in water works (Customer Care management, meter management, asset management and etc.) ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 8/12
A Win for PDAM Tirta Musi - Achievements and Milestone 1. The Pilot DMA ( 2km x 2km ) BEFORE AFTER Water Supply - 12 hours / day intermittent Water Supply - 24 / 7 since March 2010 NRW 36.7% (Jan 2010) NRW 9.7% (Aug 2011) 2. Key Improvements & Outcomes BEFORE Target of improved water services for 40,000 residents in Palembang 1 pilot DMA of Cempaka Dalam 95,000 connections intermittent supply Proper SOPs not established No Competency Training Programs AFTER Exceeding target with 150,000 residents reap improved water services 35 DMAs replicated in 18 months 24,650 connections enjoy 24/7 supply Adoption of SOPs on NRW, GIS & MHQC 40 Technicians certified competent ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 9/12
A Win for PBAPP 1. The recognition and acknowledgement earned from various international agencies and regional water operators coupled with award received as winner of the 2011 WaterLinks Awards for Best Operator Partnership for Scale-up and Replication Potential with PDAM Tirta Musi Palembang, Indonesia. 2. The endorsement of Penang Water Services Academy (PWSA) as the regional hub of capacity building development program for water services sector. 3. As part of benchmarking and refinement of the best practices applied in PBAPP towards accomplishing operational excellence and knowledge transfer among the regional water operators. 4. The promotion of our expertise to provide consultancy services in areas of NRW Management, Customer Care & Billing and Q-SHE Management System. 5. As part of our corporate responsibility with a focus to share and contribute for the progression of the much needed water services sector regionally. ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 10/12
Points to Ponder 1. Palembang Non Revenue Water was at 42% in 2009 of which was 37 million m3 valued at RM22.57m (USD$7.28m) against a revenue of RM29.76m (USD$9.6m) and a profit of RM8.06m (USD$2.6m) for the same year. 2. Successful Integrated Water Supply Management requires a holistic and realistic approach. 3. Achieving a target is important. Sustaining the achievement is equally important. 4. Applying the right technology and expertise at the right time is critical for success. 5. Institutionalize capacity building development towards Operational Excellence. ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 11/12
1. 2. 3. 5. 4. THANK YOU Amiruddin Kemat Business Development Manager PBA Holdings Bhd ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 12/12