Amadeus Selling Platform Timatic User Guide amadeus.com
YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorised to view, copy, or print the documentation for your personal use only. The content included in the documentation may not be sold, transferred, redistributed, retransmitted, published or commercially exploited in any way without the express advance written permission of Amadeus. This documentation is provided on an AS IS basis and Amadeus makes no representations or warranties regarding the content of the documentation, and hereby disclaims all warranties, including without limitations, those of accuracy, non-infringement, condition, merchantability and fitness for a particular purpose. Also, Amadeus does not provide any maintenance or support in using this documentation. Data ownership This documentation and all related Intellectual Property rights are the exclusive property of Amadeus. A limited licence is hereby granted to you to use the documentation and the related Intellectual Property rights for the sole purpose indicated above. You acknowledge that the documentation contains valuable information which constitutes Intellectual Property of Amadeus and that if you use, modify or distribute the documentation for unauthorised purposes, you will be liable to Amadeus for any damages it may suffer. The examples in this document are for illustrative purposes only. The naming of particular airlines, hotels, car rental agencies, or other companies in these examples does not constitute an endorsement, express or implied, of Amadeus by these companies or of these companies by Amadeus. Product offers, prices, terms and other information provided herein are subject to change without notice. You should determine the appropriateness of any product for your intended purpose and needs. 2017 Amadeus s.a.s. All Rights Reserved. Edition 2.0 Job Number 4375 FE 1016 For Amadeus Selling Platform Published by: Amadeus Learning Services email: learning@amadeus.com November 2017
Table of Contents Before You Start... 1 What's New in This Document... 1 Chapter 1 Getting Started With Timatic... 3 What Is Timatic?... 3 How to Request IATA Credentials... 3 How to Access Timatic... 3 Chapter 2 Searching for Travel Information... 5 What Are the Two Ways of Searching for Travel Information?... 5 How to Search for Travel Information Without an Active PNR... 6 How to Search for Travel Information With an Active PNR... 6 How to Clear the Search Results... 7 Explanation: Timatic Travel Information... 7 Which Countries Require Gender Information?... 8 Chapter 3 Travel Information Follow-up Actions... 9 How to Print the Travel Information... 9 How to Download the Travel Information... 9 How to Add Travel Information Remarks to the PNR... 9 2017 Amadeus s.a.s. - All Rights Reserved i
Before You Start Purpose of This Document This document explains how to use Timatic in Amadeus Selling Platform. Audience This document is intended for travel agents who use Timatic as part of Amadeus Selling Platform. Latest Version of This Document For the latest version of this document, and other reference material, please contact your local Amadeus Commercial Organisation (ACO). Feedback on This Document Your feedback is very important, and will help us to improve this document. Please email us with your comments and suggestions: learning@amadeus.com What's New in This Document New information has been added about customer preferences and transit points when searching for travel information with an active PNR. See How to Search for Travel Information With an Active PNR on page 6. 2017 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 1
Chapter 1 Getting Started With Timatic What Is Timatic? Timatic is a graphical application that replaces the Amadeus Timatic cryptic entries. It allows you to check travel requirements directly in the IATA database using your IATA credentials. To search for and check travel information, you can either: Manually add the passenger and itinerary details. Or: Load the passenger and itinerary details from a PNR before adding any additional information. What Are the Prerequisites to Accessing Timatic? Timatic content must be activated by your administrator. You must have IATA credentials. See How to Request IATA Credentials below. How to Request IATA Credentials 1. On the Timatic login page, click on Register now. 2. Enter the required details. 3. To add an additional user, click on Add user and enter their details. 4. Confirm that you have read the Terms and Conditions, and click on Submit. Alternatively, contact your regular IATA consultant. How to Access Timatic 1. Click on the Timatic tab in Selling Platform. 2. Sign in using your IATA credentials. For more information, see Searching for Travel Information on page 5. 2017 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 3
Chapter 2 Searching for Travel Information What Are the Two Ways of Searching for Travel Information? Search Without an Active PNR Without having an active PNR open, you can perform a basic itinerary search, which retrieves visa and passport requirements. If you need to enter additional information regarding the passenger or itinerary, you need to do this manually because there is no option to load a PNR in this mode. See also How to Search for Travel Information Without an Active PNR on page 6. Search With an Active PNR If you already have an active PNR open when you access Timatic, you can load the passenger and itinerary details from the PNR before you search. You can also manually add any additional search criteria that were not automatically loaded from the PNR. See also How to Search for Travel Information With an Active PNR on page 6. Image: Search Page With PNR Loaded 2017 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 5
Amadeus Selling Platform Timatic User Guide How to Search for Travel Information Without an Active PNR 1. Sign in to Timatic using your IATA credentials. 2. Complete the mandatory fields, which are marked in red. 3. To add additional information, click on Itinerary and traveller details in the Actions section and enter the required details. - If a passenger's nationality is different from their country of residence, you need to select their residence document type. - Some destinations have an additional field for passenger gender. For a list of these destinations, see Which Countries Require Gender Information? on page 8. 4. Click on Check to display the travel information. 5. Use the Follow-up Actions drop-down menu in the Check Results panel to perform additional actions such as expanding or collapsing the travel information sections. For more information on the follow-up actions, see Travel Information Followup Actions on page 9. How to Search for Travel Information With an Active PNR 1. Retrieve the PNR. 2. Sign in to Timatic using your IATA credentials. 3. Click on Load PNR to transfer the details from the PNR. - This option does not transfer the exact PNR data to Timatic. You may still need to define some customer preferences after the information is loaded. - For round-trips, the Departure and Destination airports are the same after the information is loaded from the PNR. 4. Ensure that all mandatory fields are completed, which are marked in red. 5. To add additional information, click on Itinerary and traveller details in the Actions section and enter the required details. - If a passenger's nationality is different from their country of residence, you need to select their residence document type. - Some destinations have an additional field for passenger gender. For a list of these destinations, see Which Countries Require Gender Information? on page 8. 6 Edition 2.0
Chapter 2 Searching for Travel Information - To add transit points, click on Select for this field and select a maximum of five arrival airports. A transit point is defined as a stop-over of less than 24 hours, whereas a destination is defined as an airport stop that exceeds 24 hours. 6. Click on Check to display the travel information. - If the PNR contains multiple passengers, the information for each passenger is displayed on separate tabs. - If you selected transit points, the information for the arrival airport of each transit point is also displayed on separate tabs. 7. Use the Follow-up actions drop-down menu in the Check results panel to perform additional actions such as expanding or collapsing the travel information sections. For more information on the follow-up actions, see Travel Information Followup Actions on page 9. How to Clear the Search Results Click on the Delete icon in the Actions section to clear the previous search results and start a new search. Explanation: Timatic Travel Information Category Geographical Information Passport Description Provides general information about the destination country. Provides information about document validity, additional passport information, and possible warnings in case of particular types of the document. The following field can influence the search results: Document held. 2017 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 7
Amadeus Selling Platform Timatic User Guide Category Visa Health Airport Tax Customs Currency Description Provides information about visa requirements and possible warnings, such as onward ticket requirements. The following fields can influence the search results: Nationality. Document held. Provides general health information, such as vaccination requirements. To receive more detailed and accurate information, you should enter additional search criteria in addition to the mandatory fields. The following fields can influence the search results: Destination. Transit points. Countries visited in the last 6 days. Provides airport tax information, such as the conditions under which airport tax is levied on passengers. The following fields can influence the search results: Destination. Purpose of stay. Transit points (if the passenger will not depart within 24 hours or has an intention to leave the airport). Provides sub-sections referring to export regulations, special services, and baggage clearance. Provides information about the currency of the destination country. Which Countries Require Gender Information? Afghanistan Bahrain Benin Egypt Hong Kong Iran Jordan Lebanon Namibia Oman Singapore Saudi Arabia Syria United Arab Emirates 8 Edition 2.0
Chapter 3 Travel Information Follow-up Actions Use the Add RM button and Follow-up Actions drop-down menu in the Check Results panel to perform additional actions. How to Print the Travel Information To print all of the travel information, click on Print All in the Follow-up actions drop-down menu. You can also print only individual sections using the Print icon corresponding result section. on the How to Download the Travel Information To download and save the travel information, click on Download in the Followup Actions drop-down menu. How to Add Travel Information Remarks to the PNR 1. Click on Add RM in the Check Results panel. 2. Enter the details in the message box, and click on Save in PNR. 2017 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 9