Airline and Airport On-time Performance Report

Airline and Airport On-time Performance Report Summary of Airline Arrivals and Airport Departures for the period May 1, 2013 through May 31, 2013 Published June 6, 2013 1

Abstract This FlightStats monthly On- Jme Performance Report compares the on- Jme performance of scheduled passenger flights operated by the top airlines throughout various regions globally as well as top performing airports based on their reported departure performance. The report summarizes the data by carrier and includes a breakdown of on- Jme, late, very late and excessively late arrivals and departures. Also included is the average delay for flights arriving more than 15 minutes late, the percentage of flights cancelled and diverted. Refer to each category secjon for the flight status coverage of the airlines scheduled flights, and the airports scheduled departures. Refer to the Appendix for definijon of delay classificajon, cancellajon calculajons, and the airline, flight and airport selecjon criteria. Usage and ATribuJon You are free to re- publish the informajon in this report on your website, blog, or in printed material as long as you provide atribujon to FlightStats and a link to www.flightstats.com. Disclaimer Customer acknowledges that all data provided or available through FlightStats is owned either by FlightStats, Inc. or by third- party data providers (the Owners ), and that Customer shall not acquire any ownership or interest whatsoever in such data. FlightStats data is solely for the benefit and purposes of Customer. The informajon contained in FlightStats reports has been compiled from various sources, and the Owners disclaim all responsibility for checking and verifying that the underlying data is 100% accurate. Consequently, the data is provided as is and FlightStats, Inc. provides no warranjes of any type to Customer. FlightStats, Inc. and its data providers are not liable for any consequenjal damages or financial loss caused by any person's reliance on the data. Company InformaJon FlightStats, Inc. 522 SW 5 th Ave Suite 200 Portland, Oregon 97204 USA Tel. +1 (503) 274-0938 Fax: +1 (503) 274-0939 Direct press inquiries to Sarena Regazzoni (sregazzoni@flightstats.com) Visit the FlightStats website at www.flightstats.com. 2

Table of Contents 1. Major InternaJonal Airlines and Airports 4 Airline Arrival Performance and CancellaJons 5 Airport Departure Performance and CancellaJons 9 2. North American Region 13 Airline Arrival Performance and CancellaJons 14 Airport Departure Performance and CancellaJons 18 3. European Region 22 Airline Arrival Performance and CancellaJons 23 Airport Departure Performance and CancellaJons 27 4. Asian Region 31 Airline Arrival Performance and CancellaJons 32 Airport Departure Performance and CancellaJons 36 5. Top 10 Lists Airlines and Airports 40 6. Appendix 42 3

Major International Airlines and Airports Summary of Monthly Results Major InternaJonal airlines on average delivered 80.70% of their flights to the arrival gate within 15 minutes of schedule in May, up from April s 78.67%. CancellaJons for the group were 1.09%, down a fracjon from 1.12% last month. Five major internajonal carriers: (AY) Finnair, (SA) South African, (GF) Gulf Air, (NH) ANA, and (U2) EasyJet delivered over 90% of their flights on Jme. (HND) Tokyo's Haneda maintained its top spot among the world s busiest airports with an on- Jme performance of 93.82%. In May, five North American airports, three European airports, and two Asian Airports were in the top ten. The average on- Jme departure performance among the top 35 internajonal airports was 74.92% up slightly from April s rate of 74.26% and cancellajons for the group were 1.31% down from April s rate of 1.77%. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at- a- glance rank. Note: The flight status coverage threshold for the Major InternaJonal Airlines group was set at 80%. For the Major InternaJonal Airport group the departure status threshold was set to 75% although in most cases it was well above 90%. 4

Major International Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 13 (SU) Aeroflot 12,853 85.97% 6.13% 2.86% 5.04% 0.55% 0.16% 30 (AM) Aeromexico 5,522 81.01% 10.36% 3.67% 4.90% 1.39% 0.00% 15 (AB) Air Berlin 18,545 85.54% 8.37% 2.81% 3.26% 0.90% 0.24% 26 (AC) Air Canada 18,288 82.86% 8.75% 3.65% 4.69% 0.84% 0.33% 49 (CA) Air China 31,684 62.04% 12.98% 8.07% 16.75% 2.88% 0.02% 9 (UX) Air Europa 3,844 89.28% 6.30% 1.95% 2.47% 0.03% 0.01% 24 (AF) Air France 31,534 83.23% 10.89% 3.36% 2.51% 0.26% 0.16% 44 (AI) Air India 11,282 70.72% 13.54% 6.37% 9.37% 1.21% 0.01% 29 (NZ) Air New Zealand 4,476 81.87% 11.12% 3.48% 3.53% 1.16% 0.01% 36 (AZ) Alitalia 13,115 77.50% 12.70% 5.66% 4.14% 0.55% 0.00% 37 (AA) American 58,893 77.08% 8.31% 4.22% 10.39% 1.24% 0.01% 4 (NH) ANA 19,773 91.29% 6.39% 1.40% 0.92% 0.06% 0.02% 31 (OZ) Asiana 9,336 80.65% 11.24% 4.11% 4.00% 0.47% 0.00% 43 (AV) AVIANCA 13,746 71.88% 12.99% 6.10% 9.02% 4.42% 0.02% 40 (BA) British Airways 24,516 75.32% 13.49% 5.12% 6.06% 1.07% 0.06% 46 (CX) Cathay Pacific 8,361 68.94% 13.19% 6.87% 10.75% 0.99% 0.00% 48 (MU) China Eastern 46,147 63.70% 13.32% 7.28% 15.38% 4.74% 0.00% 12 (DL) Delta 76,288 86.00% 5.98% 2.51% 5.36% 0.20% 0.00% 5 (U2) EasyJet 23,073 90.42% 5.22% 1.82% 2.52% 0.57% 0.00% 32 (MS) Egyptair 6,914 80.38% 8.87% 3.40% 7.35% 1.79% 0.02% 39 (EK) Emirates 13,886 76.43% 13.36% 5.26% 4.96% 0.48% 0.00% 42 (EY) Etihad 1,254 72.20% 16.67% 5.77% 5.37% 0.48% 0.01% 50 (BR) EVA Airways 4,190 61.11% 16.97% 9.08% 12.84% 1.69% 0.00% 1 (AY) Finnair 3,801 93.83% 3.56% 1.08% 1.53% 0.16% 0.03% 3 (GF) Gulf Air 3,478 92.69% 4.45% 1.46% 1.40% 1.21% 0.00% 11 (IB) Iberia 6,478 86.12% 7.84% 3.38% 2.66% 0.34% 0.00% 6 (JL) Japan Airlines 10,711 89.82% 7.90% 1.47% 0.79% 0.11% 0.00% 18 (9W) Jet Airways 8,058 84.65% 8.62% 3.36% 3.37% 0.17% 0.01% 7 (KL) KLM 11,154 89.63% 6.27% 1.89% 2.19% 0.13% 0.02% 22 (KE) Korean Air Lines 13,729 83.63% 10.03% 3.32% 3.02% 0.49% 0.00% 16 (LH) Lufthansa 34,402 85.32% 9.63% 2.58% 2.47% 0.61% 0.00% 41 (MH) Malaysia Airlines 14,297 74.66% 13.77% 4.94% 6.63% 2.46% 0.24% 47 (PR) Philippine Airlines 2,229 68.60% 14.26% 7.56% 9.58% 0.27% 0.00% 20 (QF) Qantas 12,303 83.73% 8.98% 3.52% 3.73% 1.19% 0.01% 25 (QR) Qatar Airways 9,571 82.89% 9.43% 2.85% 4.83% 1.14% 0.00% 38 (RJ) Royal Jordanian 2,956 76.72% 11.43% 4.86% 6.96% 1.76% 0.00% 27 (SV) Saudi Arabian 14,100 82.47% 8.84% 3.23% 5.46% 0.07% 0.00% 8 (SK) SAS 21,206 89.36% 6.87% 1.83% 1.91% 0.73% 0.00% 14 (SQ) Singapore Airlines 7,616 85.77% 8.93% 2.52% 2.78% 2.18% 0.06% 2 (SA) South African 4,446 93.19% 2.89% 1.34% 2.57% 1.24% 0.00% 23 (LX) SWISS 11,506 83.39% 11.34% 3.00% 2.27% 0.84% 0.00% 21 (JJ) TAM 16,297 83.72% 9.55% 3.36% 3.37% 0.94% 0.00% 34 (TP) TAP - Air Portugal 5,282 78.98% 12.00% 4.78% 4.25% 0.57% 0.00% 17 (TG) Thai Airways 8,117 84.91% 10.05% 2.75% 2.28% 0.12% 0.02% 35 (UN) Transaero 4,179 78.85% 9.31% 4.13% 7.69% 1.01% 0.00% 19 (TK) Turkish Airlines 24,479 83.89% 9.78% 3.17% 3.15% 0.15% 0.00% 10 (VO) Tyrolean Airways 11,382 89.06% 6.92% 1.61% 2.41% 0.49% 0.00% 33 (UA) United 58,417 80.28% 7.36% 3.67% 8.46% 0.69% 0.03% 28 (US) US Airways 40,026 82.29% 8.40% 3.56% 5.73% 0.56% 0.00% 45 (UT) UTair Aviation 5,787 69.54% 11.27% 5.35% 13.84% 4.98% 0.00% Aggregate 823,527 80.70% 9.30% 3.81% 6.12% 1.09% 0.06% 5

Major InternaJonal Airlines On- Jme Arrivals, May 2013 (SU) Aeroflot (AM) Aeromexico (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (AV) AVIANCA (BA) BriJsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EJhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (LH) Lurhansa (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaJon 85.97% 81.01% 85.54% 82.86% 62.04% 89.28% 83.23% 70.72% 81.87% 77.50% 77.08% 91.29% 80.65% 71.88% 75.32% 68.94% 63.70% 86.00% 90.42% 80.38% 76.43% 72.20% 61.11% 93.83% 92.69% 86.12% 89.82% 84.65% 89.63% 83.63% 85.32% 74.66% 68.60% 83.73% 82.89% 76.72% 82.47% 89.36% 85.77% 93.19% 83.39% 83.72% 78.98% 84.91% 78.85% 83.89% 89.06% 80.28% 82.29% 69.54% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 6

Major InternaJonal Airlines Flight CancellaJons, May 2013 (SU) Aeroflot (AM) Aeromexico (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (AV) AVIANCA (BA) BriJsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EJhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (LH) Lurhansa (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaJon 0.03% 0.26% 0.55% 0.55% 0.06% 0.47% 0.20% 0.57% 0.16% 0.48% 0.48% 0.34% 0.11% 0.17% 0.13% 0.49% 0.61% 0.07% 0.27% 0.90% 0.84% 1.39% 1.21% 1.16% 1.24% 1.07% 0.99% 2.88% 0.73% 1.21% 1.19% 1.14% 1.24% 0.84% 0.94% 0.57% 0.12% 1.01% 0.15% 0.49% 0.69% 0.56% 1.79% 1.69% 1.76% 2.18% 2.46% 4.42% 4.74% 4.98% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7

Major InternaJonal Airlines On- Jme and Delayed Departures, May 2013 (SU) Aeroflot (AM) Aeromexico (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (AV) AVIANCA (BA) BriJsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EJhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (LH) Lurhansa (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaJon 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 8

Major International Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 8 Amsterdam (AMS) 16,099 84.59% 9.88% 2.76% 2.75% 0.37% 0.12% 16 Atlanta (ATL) 38,695 81.72% 7.50% 3.52% 7.10% 0.39% 0.16% 35 Beijing (PEK) 22,706 25.75% 29.09% 18.27% 26.57% 2.78% 0.04% 15 Boston (BOS) 15,629 81.85% 7.96% 3.12% 6.95% 1.59% 0.22% 5 Charlotte (CLT) 22,971 84.76% 5.75% 2.88% 6.54% 0.82% 0.13% 28 Chicago (ORD) 39,010 72.34% 8.53% 5.10% 13.92% 2.64% 0.07% 27 Dallas (DFW) 28,738 72.76% 10.05% 5.18% 11.97% 2.12% 0.33% 24 Denver (DEN) 24,124 75.75% 10.03% 4.47% 9.52% 0.73% 0.20% 10 Detroit (DTW) 17,995 83.30% 6.03% 2.83% 7.65% 0.91% 0.03% 9 Frankfurt (FRA) 17,751 83.48% 10.39% 2.61% 3.51% 0.78% 0.02% 34 Guangzhou (CAN) 13,382 25.94% 29.64% 15.05% 29.04% 3.33% 0.03% 30 Hong Kong (HKG) 12,672 67.21% 13.97% 6.70% 12.11% 1.44% 0.18% 19 Houston (IAH) 21,181 79.84% 7.95% 3.67% 8.35% 0.92% 0.01% 32 Istanbul (IST) 15,480 43.97% 39.34% 10.80% 5.88% 0.22% 0.08% 18 Las Vegas (LAS) 14,547 80.07% 8.76% 3.48% 7.49% 0.39% 0.18% 17 London (LHR) 18,582 80.64% 10.44% 3.73% 5.16% 1.04% 0.23% 12 Los Angeles (LAX) 23,983 82.42% 7.28% 3.34% 6.83% 0.60% 0.35% 13 Madrid (MAD) 12,392 82.25% 9.63% 3.78% 4.33% 0.19% 0.09% 20 Miami (MIA) 13,085 79.80% 7.71% 3.85% 8.54% 0.44% 0.10% 4 Minneapolis (MSP) 17,149 85.00% 5.56% 2.75% 6.34% 0.61% 0.07% 3 Munich (MUC) 13,954 87.15% 8.13% 2.13% 2.59% 1.21% 0.09% 22 New York (LGA) 16,944 79.06% 6.63% 4.06% 10.16% 3.52% 0.02% 25 New York (JFK) 16,492 74.59% 9.20% 4.86% 11.27% 0.97% 0.12% 29 Newark (EWR) 17,566 68.16% 10.25% 6.30% 15.11% 2.69% 0.01% 26 Paris (CDG) 18,012 73.76% 17.31% 5.15% 3.75% 0.26% 0.21% 23 Philadelphia (PHL) 17,666 77.66% 7.50% 4.53% 10.23% 2.18% 0.01% 7 Phoenix (PHX) 16,377 84.64% 7.53% 2.62% 5.11% 0.32% 0.33% 31 Rome (FCO) 12,136 66.39% 19.94% 7.53% 6.13% 0.68% 0.09% 21 San Francisco (SFO) 16,891 79.16% 6.94% 3.90% 9.90% 0.94% 0.11% 2 Seattle (SEA) 13,079 88.62% 5.31% 2.24% 3.72% 0.43% 0.28% 33 Shanghai (PVG) 12,705 35.74% 27.59% 13.39% 23.00% 3.45% 0.01% 6 Singapore (SIN) 7,540 84.74% 8.97% 3.26% 3.03% 4.68% 0.02% 11 Sydney (SYD) 11,618 82.66% 8.70% 3.05% 5.59% 1.98% 0.02% 1 Tokyo (HND) 18,406 93.82% 4.57% 1.04% 0.55% 0.05% 0.00% 14 Toronto (YYZ) 17,304 82.10% 6.93% 3.39% 7.35% 1.60% 0.00% Aggregate 632,861 74.92% 10.98% 4.94% 9.04% 1.31% 0.12% 9

Major InternaJonal Airports On- Jme Departures, May 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloTe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Guangzhou (CAN) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaTle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Toronto (YYZ) 25.75% 25.94% 43.97% 35.74% 84.59% 81.72% 81.85% 84.76% 72.34% 72.76% 75.75% 83.30% 83.48% 67.21% 79.84% 80.07% 80.64% 82.42% 82.25% 79.80% 85.00% 87.15% 79.06% 74.59% 68.16% 73.76% 77.66% 84.64% 66.39% 79.16% 88.62% 84.74% 82.66% 93.82% 82.10% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 10

Major InternaJonal Airports DeparJng Flight CancellaJons, May 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloTe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Guangzhou (CAN) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaTle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Toronto (YYZ) 0.37% 0.39% 2.78% 1.59% 0.82% 2.64% 2.12% 0.73% 0.91% 0.78% 1.44% 0.92% 0.22% 0.39% 1.04% 0.60% 0.19% 0.44% 0.61% 1.21% 0.97% 2.69% 0.26% 2.18% 0.32% 0.68% 0.94% 0.43% 1.98% 0.05% 1.60% 3.33% 3.52% 3.45% 4.68% 0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 4.50% 5.00% 11

Major InternaJonal Airports On- Jme and Delayed Departures, May 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloTe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Guangzhou (CAN) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaTle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Toronto (YYZ) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 12

North American Region Summary of Monthly Results Arer the headlines of all the delays in April due to FAA furloughs, May s air traffic performance in North America remained quite constant with the previous two months. North American airlines, on average, delivered 79.98% of their flights to the arrival gate within 15 minutes of schedule in May compared with 78.27% in April and 79.04% in March. The group s cancellajons decreased to 1.29% down from 1.85%. (5D) Aeroméxico led overall in North America with 93.02%, and (AS) Alaska led the majors again with 89.57% on- Jme performance. (YVR) Vancouver took the top spot with 91.41% on- Jme departure performance in May. The average on- Jme departure performance for the group was 79.89% up slightly from April s 78.86%. CancellaJons for the group were 1.17%. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at- a- glance rank. Note: The arrival status coverage threshold for the North American Airlines group was set at 90%. For the North American Airport group the departure status threshold was also set to 90%. In both categories, coverage is typically greater than 98%. 13

North American Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 1 (5D) Aeroméxico Connect 10,707 93.02% 3.09% 1.54% 2.32% 0.95% 0.22% 12 (AC) Air Canada 18,288 82.86% 8.75% 3.65% 4.69% 0.84% 0.16% 27 (ZW) Air Wisconsin 15,127 74.63% 8.98% 4.81% 11.51% 2.45% 0.22% 9 (FL) Airtran 17,257 83.44% 7.19% 3.10% 6.26% 0.25% 0.00% 4 (AS) Alaska 14,437 89.57% 5.64% 1.75% 2.83% 0.51% 0.24% 28 (G4) Allegiant 4,104 74.24% 13.43% 4.95% 7.02% 0.00% 0.15% 21 (AA) American 58,893 77.08% 8.31% 4.22% 10.39% 1.24% 0.00% 29 (C5) CommutAir 5,442 74.17% 8.25% 3.97% 13.54% 2.41% 0.02% 25 (RP) Chautauqua 12,973 76.05% 9.22% 4.23% 10.42% 2.34% 0.10% 6 (CP) Compass 5,874 86.86% 5.19% 2.33% 5.50% 1.28% 0.03% 7 (DL) Delta 76,288 86.00% 5.98% 2.51% 5.36% 0.20% 0.15% 33 (MQ) American Eagle 43,069 72.03% 8.85% 5.16% 13.95% 2.97% 0.06% 26 (EV) ExpressJet 73,207 74.98% 7.79% 4.34% 12.66% 2.48% 0.01% 30 (F9) Frontier 7,036 73.76% 10.27% 4.91% 10.87% 0.11% 0.16% 32 (G7) GoJet 7,674 72.59% 8.58% 5.11% 13.52% 3.53% 0.10% 3 (HA) Hawaiian 6,550 90.85% 5.54% 1.60% 1.97% 0.03% 0.06% 2 (QX) Horizon 10,493 91.66% 3.94% 1.70% 2.65% 1.32% 0.21% 23 (9K) Cape Air 15,835 76.49% 12.14% 4.70% 6.51% 4.31% 0.16% 5 (QK) Jazz 22,783 87.41% 6.21% 2.06% 4.17% 0.69% 0.09% 16 (B6) Jetblue 23,614 80.44% 7.07% 3.54% 8.91% 0.33% 0.16% 20 (YV) Mesa 12,175 77.13% 7.25% 3.64% 11.82% 1.90% 0.11% 22 (PDT) Piedmont 10,125 76.61% 9.02% 4.35% 9.91% 2.98% 0.03% 14 (9E) Pinnacle 27,582 81.87% 6.53% 3.19% 8.31% 1.54% 0.05% 24 (PD) Porter 5,279 76.18% 11.07% 4.79% 7.47% 3.86% 0.06% 8 (JIA) PSA 10,533 84.19% 7.33% 3.52% 4.92% 1.51% 0.12% 34 (YX) Republic 15,565 71.20% 9.45% 5.30% 13.95% 2.28% 0.20% 31 (S5) Shuttle America 10,775 72.66% 10.16% 4.88% 12.19% 3.84% 0.19% 15 (3M) Silver 5,552 81.73% 6.43% 2.97% 8.67% 1.12% 0.18% 10 (OO) SkyWest 57,221 83.07% 6.29% 2.90% 7.58% 1.47% 0.03% 18 (WN) Southwest 99,489 78.97% 9.72% 4.23% 6.86% 0.42% 0.12% 35 (NK) Spirit 7,588 67.79% 8.57% 5.84% 17.61% 0.41% 0.20% 17 (UA) United 58,417 80.28% 7.36% 3.67% 8.46% 0.69% 0.08% 13 (US) US Airways 40,026 82.29% 8.40% 3.56% 5.73% 0.56% 0.49% 19 (VX) Virgin America 5,255 78.28% 7.61% 3.25% 10.72% 0.02% 0.13% 11 (WS) Westjet 14,390 82.96% 9.93% 3.07% 3.88% 0.60% 0.37% Aggregate 829,623 79.98% 7.86% 3.70% 8.33% 1.29% 0.13% 14

North American Airlines On- Jme Arrivals, May 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (MQ) American Eagle (EV) ExpressJet (F9) FronJer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuTle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 93.02% 82.86% 74.63% 83.44% 89.57% 74.24% 77.08% 74.17% 76.05% 86.86% 86.00% 72.03% 74.98% 73.76% 72.59% 90.85% 91.66% 76.49% 87.41% 80.44% 77.13% 76.61% 81.87% 76.18% 84.19% 71.20% 72.66% 81.73% 83.07% 78.97% 67.79% 80.28% 82.29% 78.28% 82.96% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 15

North American Airlines Flight CancellaJons, May 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (MQ) American Eagle (EV) ExpressJet (F9) FronJer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuTle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 0.95% 0.84% 2.45% 0.25% 0.51% 0.00% 1.24% 2.41% 2.34% 1.28% 0.20% 0.11% 0.03% 1.32% 0.69% 0.33% 1.90% 1.54% 1.51% 2.28% 1.12% 1.47% 0.42% 0.41% 0.69% 0.56% 0.02% 0.60% 2.48% 2.97% 2.98% 3.53% 3.86% 3.84% 4.31% 0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 4.50% 5.00% 16

North American Airlines On- Jme and Delayed Flights, May 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (MQ) American Eagle (EV) ExpressJet (F9) FronJer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuTle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 17

North American Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 19 Atlanta (ATL) 38,695 81.72% 7.50% 3.52% 7.10% 0.39% 0.12% 31 Baltimore (BWI) 10,141 74.08% 10.74% 5.01% 10.10% 0.64% 0.16% 17 Boston (BOS) 15,629 81.85% 7.96% 3.12% 6.95% 1.59% 0.04% 5 Calgary (YYC) 7,891 87.01% 6.79% 2.17% 3.88% 0.30% 0.22% 8 Charlotte (CLT) 22,971 84.76% 5.75% 2.88% 6.54% 0.82% 0.13% 33 Chicago (ORD) 39,010 72.34% 8.53% 5.10% 13.92% 2.64% 0.07% 34 Chicago (MDW) 8,489 71.06% 14.22% 5.94% 8.50% 0.41% 0.20% 18 Cleveland (CLE) 7,809 81.73% 6.35% 3.25% 8.53% 1.36% 0.18% 32 Dallas (DFW) 28,738 72.76% 10.05% 5.18% 11.97% 2.12% 0.08% 29 Denver (DEN) 24,124 75.75% 10.03% 4.47% 9.52% 0.73% 0.18% 12 Detroit (DTW) 17,995 83.30% 6.03% 2.83% 7.65% 0.91% 0.23% 23 Fort Lauderdale (FLL) 8,352 79.46% 7.10% 3.73% 9.53% 0.50% 0.35% 11 Honolulu (HNL) 6,025 83.76% 6.01% 2.58% 7.54% 0.23% 0.09% 21 Houston (IAH) 21,181 79.84% 7.95% 3.67% 8.35% 0.92% 0.10% 20 Las Vegas (LAS) 14,547 80.07% 8.76% 3.48% 7.49% 0.39% 0.07% 14 Los Angeles (LAX) 23,983 82.42% 7.28% 3.34% 6.83% 0.60% 0.09% 22 Miami (MIA) 13,085 79.80% 7.71% 3.85% 8.54% 0.44% 0.12% 7 Minneapolis (MSP) 17,149 85.00% 5.56% 2.75% 6.34% 0.61% 0.21% 6 Montreal (YUL) 8,045 85.06% 6.38% 2.92% 5.35% 1.24% 0.09% 25 New York (LGA) 16,944 79.06% 6.63% 4.06% 10.16% 3.52% 0.11% 30 New York (JFK) 16,492 74.59% 9.20% 4.86% 11.27% 0.97% 0.06% 35 Newark (EWR) 17,566 68.16% 10.25% 6.30% 15.11% 2.69% 0.21% 13 Orlando (MCO) 11,646 83.12% 6.66% 3.27% 6.79% 0.20% 0.16% 26 Philadelphia (PHL) 17,666 77.66% 7.50% 4.53% 10.23% 2.18% 0.07% 9 Phoenix (PHX) 16,377 84.64% 7.53% 2.62% 5.11% 0.32% 0.13% 4 Portland (PDX) 6,678 88.38% 4.91% 2.21% 4.34% 0.61% 0.17% 27 Saint Louis (STL) 7,243 76.60% 9.88% 4.61% 8.75% 1.19% 0.28% 2 Salt Lake City (SLC) 9,709 89.85% 4.21% 1.88% 3.92% 0.25% 0.18% 10 San Diego (SAN) 7,203 84.53% 6.66% 2.75% 5.97% 0.72% 0.29% 24 San Francisco (SFO) 16,891 79.16% 6.94% 3.90% 9.90% 0.94% 0.15% 3 Seattle (SEA) 13,079 88.62% 5.31% 2.24% 3.72% 0.43% 0.14% 16 Toronto (YYZ) 17,304 82.10% 6.93% 3.39% 7.35% 1.60% 0.17% 1 Vancouver (YVR) 9,254 91.41% 4.36% 1.70% 2.35% 0.23% 0.08% 15 Washington (DCA) 13,010 82.16% 6.40% 2.98% 8.40% 1.74% 0.15% 28 Washington (IAD) 12,308 76.32% 8.17% 4.05% 11.25% 1.68% 0.12% Aggregate 543,229 79.89% 7.67% 3.75% 8.54% 1.17% 0.14% 18

North American Airports On- Jme Departures, May 2013 Atlanta (ATL) BalJmore (BWI) Boston (BOS) Calgary (YYC) CharloTe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaTle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 81.72% 74.08% 81.85% 87.01% 84.76% 72.34% 71.06% 81.73% 72.76% 75.75% 83.30% 79.46% 83.76% 79.84% 80.07% 82.42% 79.80% 85.00% 85.06% 79.06% 74.59% 68.16% 83.12% 77.66% 84.64% 88.38% 76.60% 89.85% 84.53% 79.16% 88.62% 82.10% 91.41% 82.16% 76.32% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 19

North American Airports DeparJng Flight CancellaJons, May 2013 Atlanta (ATL) BalJmore (BWI) Boston (BOS) Calgary (YYC) CharloTe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaTle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 0.39% 0.64% 1.59% 0.30% 0.82% 0.41% 1.36% 2.12% 0.73% 0.91% 0.23% 0.50% 0.92% 0.39% 0.60% 0.44% 0.61% 1.24% 0.97% 0.20% 2.18% 0.32% 0.61% 1.19% 0.25% 0.72% 0.94% 0.43% 1.60% 0.23% 1.74% 1.68% 2.64% 2.69% 3.52% 0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 20

North American Airports On- Jme and Delayed Departures, May 2013 Atlanta (ATL) BalJmore (BWI) Boston (BOS) Calgary (YYC) CharloTe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaTle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 21

European Region Summary of Monthly Results A mix of major and regional European airlines turned in really strong performances in May. (NT) Binter Canarias again took the top spot delivering 98.25% of its flights on Jme. Notably, 17 of the 50 airlines we evaluated had over 90% of their flights to the gate on Jme. The OTP for the group was 85.09%. CancellaJons for the group were 1.11%. (WF) Widerøe s had the highest percentage of cancellajons at 15.64%. (OSL) Oslo took Europe s top spot with a 89.33% on- Jme departure performance in May. The average on- Jme departure performance for the group was 76.24%, down slightly from April s 77.38%. CancellaJons for the group were.80%, down from April s 1.15%. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at a glance metrics. Note: The arrival status coverage threshold for the European Airlines group was set at 80%. For the European Airport group the departure status threshold was also set to 70%. For both groups the coverage was typically well above 90%. 22

European Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 12 (A3) Aegean Airlines 3,969 91.58% 4.81% 1.32% 2.30% 0.40% 0.00% 41 (RE) Aer Arann Express 1,816 80.69% 10.37% 3.14% 5.79% 0.17% 0.00% 34 (EI) Aer Lingus 6,906 84.32% 9.41% 3.10% 3.16% 0.62% 0.00% 30 (SU) Aeroflot 12,853 85.97% 6.13% 2.86% 5.04% 0.55% 0.00% 17 (BT) airbaltic 3,353 90.01% 7.61% 1.59% 0.78% 0.89% 0.00% 31 (AB) Air Berlin 18,545 85.54% 8.37% 2.81% 3.26% 0.90% 0.00% 21 (UX) Air Europa 3,844 89.28% 6.30% 1.95% 2.47% 0.03% 0.00% 38 (AF) Air France 31,534 83.23% 10.89% 3.36% 2.51% 0.26% 0.00% 50 (YW) Air Nostrum 6,497 57.80% 20.30% 8.97% 12.94% 0.43% 0.00% 25 (CT) Air One CityLiner 3,177 88.88% 7.02% 2.31% 1.79% 3.18% 0.22% 45 (AZ) Alitalia 13,115 77.50% 12.70% 5.66% 4.14% 0.55% 0.00% 22 (IQ) Augsburg Airways 2,385 89.14% 7.23% 1.64% 2.00% 5.45% 0.00% 10 (CJ) BA CityFlyer 1,862 92.78% 4.02% 1.09% 1.90% 1.02% 0.00% 1 (NT) Binter Canarias 171 98.25% 1.17% 0.00% 0.58% 0.00% 0.00% 4 (KF) Blue1 1,817 94.49% 4.56% 0.61% 0.33% 1.10% 0.00% 20 (DB) Brit Air 1,659 89.36% 7.38% 2.12% 1.15% 0.30% 0.01% 47 (BA) British Airways 24,516 75.32% 13.49% 5.12% 6.06% 1.07% 0.00% 42 (SN) Brussels Airlines 4,996 79.44% 11.21% 4.35% 4.98% 0.68% 0.01% 14 (WX) Cityjet 899 90.84% 5.70% 1.68% 1.79% 0.44% 0.02% 46 (OU) Croatia Airlines 2,296 75.66% 11.38% 4.26% 8.71% 6.97% 0.00% 16 (U2) EasyJet 23,073 90.42% 5.22% 1.82% 2.52% 0.57% 0.00% 36 (K2) EuroLot 1,862 83.54% 9.47% 3.41% 3.57% 0.81% 0.00% 39 (EW) Eurowings 4,005 82.22% 10.36% 3.85% 3.57% 1.42% 0.00% 5 (AY) Finnair 3,801 93.83% 3.56% 1.08% 1.53% 0.16% 0.00% 27 (4U) Germanwings 3,724 87.46% 7.31% 2.59% 2.64% 0.43% 0.00% 28 (IB) Iberia 6,478 86.12% 7.84% 3.38% 2.66% 0.34% 0.00% 48 (FI) Icelandair 1,209 71.69% 17.05% 4.14% 7.12% 0.08% 0.00% 7 (WA) KLM Cityhopper 8,160 93.11% 4.50% 1.27% 1.12% 0.36% 0.00% 18 (KL) KLM 11,154 89.63% 6.27% 1.89% 2.19% 0.13% 0.00% 24 (LOG) Loganair Ltd. 2,598 89.01% 3.52% 2.03% 5.43% 1.54% 0.00% 29 (LO) LOT - Polish Airlines 4,745 86.07% 6.80% 3.03% 4.11% 0.46% 0.02% 26 (CL) Lufthansa Cityline 11,347 87.75% 7.77% 2.42% 2.05% 1.35% 0.01% 32 (LH) Lufthansa 34,402 85.32% 9.63% 2.58% 2.47% 0.61% 0.00% 3 (TF) Malmo Aviation 1,384 96.23% 3.26% 0.51% 0.00% 0.36% 0.00% 2 (ZN) NAYSA 2,711 96.75% 2.40% 0.41% 0.44% 0.11% 0.00% 8 (DY) Norwegian Air Shuttle 12,079 92.90% 4.22% 1.20% 1.68% 0.45% 0.00% 15 (OA) Olympic Air 3,524 90.57% 5.46% 1.04% 2.93% 1.33% 0.00% 6 (YS) Régional 1,435 93.61% 4.56% 0.98% 0.84% 0.70% 0.01% 9 (FV) Rossiya 3,756 92.85% 3.31% 1.17% 2.67% 0.19% 0.00% 13 (S7) S7 Airlines 4,297 91.23% 4.68% 1.50% 2.60% 0.49% 0.14% 19 (SK) SAS 21,206 89.36% 6.87% 1.83% 1.91% 0.73% 0.00% 37 (LX) SWISS 11,506 83.39% 11.34% 3.00% 2.27% 0.84% 0.02% 43 (TP) TAP - Air Portugal 5,282 78.98% 12.00% 4.78% 4.25% 0.57% 0.00% 44 (UN) Transaero 4,179 78.85% 9.31% 4.13% 7.69% 1.01% 0.02% 33 (HV) Transavia 2,964 84.54% 7.63% 3.07% 4.76% 0.03% 0.01% 35 (TK) Turkish Airlines 24,479 83.89% 9.78% 3.17% 3.15% 0.15% 0.00% 23 (VO) Tyrolean Airways 11,382 89.06% 6.92% 1.61% 2.41% 0.49% 0.01% 49 (UT) UTair Aviation 5,787 69.54% 11.27% 5.35% 13.84% 4.98% 0.00% 40 (VY) Vueling Airlines 11,545 80.87% 10.73% 3.93% 4.32% 0.03% 0.00% 11 (WF) Widerøe's 10,339 92.01% 4.41% 1.48% 2.10% 15.64% 0.00% Aggregate 400,623 85.09% 8.62% 2.91% 3.37% 1.11% 0.01% 23

European Airlines On- Jme Arrivals, May 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbaljc (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriJsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaJa Airlines (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Lurhansa Cityline (LH) Lurhansa (TF) Malmo AviaJon (ZN) NAYSA (DY) Norwegian Air ShuTle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaJon (VY) Vueling Airlines (WF) Widerøe's 57.80% 91.58% 80.69% 84.32% 85.97% 90.01% 85.54% 89.28% 83.23% 88.88% 77.50% 89.14% 92.78% 98.25% 94.49% 89.36% 75.32% 79.44% 90.84% 75.66% 90.42% 83.54% 82.22% 93.83% 87.46% 86.12% 71.69% 93.11% 89.63% 89.01% 86.07% 87.75% 85.32% 96.23% 96.75% 92.90% 90.57% 93.61% 92.85% 91.23% 89.36% 83.39% 78.98% 78.85% 84.54% 83.89% 89.06% 69.54% 80.87% 92.01% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 24

European Airlines Flight CancellaJons, May 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbaljc (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriJsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaJa Airlines (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Lurhansa Cityline (LH) Lurhansa (TF) Malmo AviaJon (ZN) NAYSA (DY) Norwegian Air ShuTle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaJon (VY) Vueling Airlines (WF) Widerøe's 0.40% 0.17% 0.62% 0.55% 0.89% 0.90% 0.03% 0.26% 0.43% 0.55% 1.02% 0.00% 1.10% 0.30% 1.07% 0.68% 0.44% 0.57% 0.81% 1.42% 0.16% 0.43% 0.34% 0.08% 0.36% 0.13% 1.54% 0.46% 1.35% 0.61% 0.36% 0.11% 0.45% 1.33% 0.70% 0.19% 0.49% 0.73% 0.84% 0.57% 1.01% 0.03% 0.15% 0.49% 0.03% 3.18% 5.45% 4.98% 6.97% 15.64% 0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00% 14.00% 16.00% 18.00% 25

European Airlines On- Jme and Delayed Flights, May 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbaljc (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriJsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaJa Airlines (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Lurhansa Cityline (LH) Lurhansa (TF) Malmo AviaJon (ZN) NAYSA (DY) Norwegian Air ShuTle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaJon (VY) Vueling Airlines (WF) Widerøe's 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 26

European Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 12 Amsterdam (AMS) 16,099 84.59% 9.88% 2.76% 2.75% 0.37% 0.03% 4 Athens (ATH) 5,085 87.08% 7.55% 2.08% 3.29% 0.75% 0.03% 15 Barcelona (BCN) 11,008 83.40% 9.05% 3.47% 3.99% 0.23% 0.01% 8 Berlin (TXL) 6,797 85.91% 8.30% 2.69% 3.11% 0.51% 0.02% 23 Birmingham (BHX) 3,565 79.27% 11.31% 3.98% 5.44% 0.56% 0.01% 20 Brussels (BRU) 7,716 80.70% 10.34% 3.78% 5.13% 1.70% 0.01% 9 Copenhagen (CPH) 7,792 85.68% 9.09% 2.38% 2.83% 1.27% 0.02% 17 Dusseldorf (DUS) 7,524 81.47% 10.83% 3.72% 3.99% 1.30% 0.02% 14 Frankfurt (FRA) 17,751 83.48% 10.39% 2.61% 3.51% 0.78% 0.09% 5 Geneva (GVA) 5,607 86.82% 8.20% 2.55% 2.43% 0.80% 0.01% 10 Hamburg (HAM) 4,087 85.47% 9.14% 2.64% 2.74% 0.98% 0.00% 11 Helsinki (HEL) 6,440 84.68% 11.54% 1.99% 1.79% 0.30% 0.01% 2 Istanbul (SAW) 2,972 88.93% 6.87% 1.95% 2.26% 0.03% 0.02% 34 Istanbul (IST) 15,480 43.97% 39.34% 10.80% 5.88% 0.22% 0.00% 33 Lisbon (LIS) 5,336 52.94% 28.52% 10.10% 8.42% 0.52% 0.01% 21 London (LHR) 18,582 80.64% 10.44% 3.73% 5.16% 1.04% 0.00% 27 London (LGW) 10,316 70.61% 18.40% 5.42% 5.56% 0.17% 0.03% 25 Lyon (LYS) 4,031 74.91% 19.65% 4.03% 1.42% 0.25% 0.05% 16 Madrid (MAD) 12,392 82.25% 9.63% 3.78% 4.33% 0.19% 0.00% 32 Manchester (MAN) 6,965 52.97% 31.39% 8.50% 7.13% 0.33% 0.01% 28 Moscow (DME) 8,797 67.98% 18.26% 5.29% 8.47% 3.09% 0.00% 31 Moscow (SVO) 6,191 54.95% 31.56% 5.19% 8.30% 1.32% 0.00% 35 Moscow (VKO) 4,240 39.63% 29.17% 11.75% 19.43% 6.04% 0.00% 3 Munich (MUC) 13,954 87.15% 8.13% 2.13% 2.59% 1.21% 0.00% 1 Oslo (OSL) 9,510 89.33% 6.59% 1.99% 2.08% 1.62% 0.00% 19 Palma Mallorca (PMI) 6,739 81.15% 9.92% 3.79% 5.14% 0.12% 0.02% 26 Paris (CDG) 18,012 73.76% 17.31% 5.15% 3.75% 0.26% 0.00% 30 Paris (ORY) 9,374 64.05% 22.45% 7.27% 6.23% 0.48% 0.03% 6 Prague (PRG) 3,287 86.35% 9.48% 2.15% 2.03% 0.85% 0.00% 29 Rome (FCO) 12,136 66.39% 19.94% 7.53% 6.13% 0.68% 0.00% 24 Stockholm (ARN) 8,805 78.58% 17.50% 2.56% 1.34% 0.62% 0.00% 7 Toulouse (TLS) 2,591 85.92% 8.88% 2.48% 2.72% 0.50% 0.00% 13 Vienna (VIE) 8,618 84.24% 9.96% 2.71% 3.09% 0.58% 0.00% 22 Warsaw (WAW) 4,031 79.86% 10.91% 4.13% 5.10% 0.37% 0.00% 18 Zurich (ZRH) 8,669 81.36% 12.81% 3.30% 2.52% 0.73% 0.00% Aggregate 300,499 76.24% 14.93% 4.39% 4.43% 0.80% 0.02% 27

European Airports On- Jme Departures, May 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (SVO) Moscow (VKO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 43.97% 52.94% 52.97% 54.95% 39.63% 84.59% 87.08% 83.40% 85.91% 79.27% 80.70% 85.68% 81.47% 83.48% 86.82% 85.47% 84.68% 88.93% 80.64% 70.61% 74.91% 82.25% 67.98% 87.15% 89.33% 81.15% 73.76% 64.05% 86.35% 66.39% 78.58% 85.92% 84.24% 79.86% 81.36% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 28

European Airports DeparJng Flight CancellaJons, May 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (SVO) Moscow (VKO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 0.37% 0.75% 0.23% 0.51% 0.56% 1.70% 1.27% 1.30% 0.78% 0.80% 0.98% 0.30% 0.03% 0.22% 0.52% 1.04% 0.17% 0.25% 0.19% 0.33% 3.09% 1.32% 1.21% 1.62% 0.12% 0.26% 0.48% 0.85% 0.68% 0.62% 0.50% 0.58% 0.37% 0.73% 6.04% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 29

European Airports On- Jme and Delayed Departures, May 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (SVO) Moscow (VKO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 30

Asian Region Summary of Monthly Results All of the top ten Asian airlines delivered greater than 90% of their flights to the gate on Jme in May. The average on- Jme performance rajng among the 41 Asian airlines we analyzed was 72.39%, up from April s 69.83%. CancellaJons for the group were 2.02% up from 1.47%. (ITM) Osaka InternaJonal Airport leads Asian airports with 97.40% on- Jme departure performance in May. Eight of the top ten airports had on- Jme departure performance rates that exceeded 90%. The average on- Jme departure performance for the group was 57.61% up slightly from 57.40% in April. CancellaJons for the group were at 2.32% up from 1.63% the previous month. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at a glance metrics. Note: The arrival status coverage threshold for the Asian Airlines group was set at 80%. For the Asian Airport group the departure status threshold was also set to 65%. For both groups the coverage was typically well above 80%. 31

Asian Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late Very Late (15-29 min) (30-44 min) Excessive (45+ min) Cancelled Diverted 7 (BX) Air Busan 2,067 93.24% 3.72% 1.13% 1.91% 1.26% 0.33% 33 (CA) Air China 31,684 62.04% 12.98% 8.07% 16.75% 2.88% 0.42% 24 (AI) Air India 11,282 70.72% 13.54% 6.37% 9.37% 1.21% 0.16% 19 (AK) Airasia 12,979 79.96% 11.88% 3.99% 4.16% 0.03% 0.00% 4 (HD) Hokkaido 3,426 94.48% 3.27% 1.34% 0.90% 0.00% 0.40% 9 (NH) ANA 19,773 91.29% 6.39% 1.40% 0.92% 0.06% 0.00% 6 (EH) ANA Wings 7,601 93.96% 4.40% 0.88% 0.76% 0.05% 0.00% 18 (OZ) Asiana 9,336 80.65% 11.24% 4.11% 4.00% 0.47% 0.22% 20 (PG) Bangkok Airways 4,097 79.09% 9.28% 4.40% 7.23% 0.07% 0.00% 25 (JD) Beijing Capital 5,710 69.96% 11.58% 6.94% 11.37% 0.53% 0.00% 27 (CX) Cathay Pacific 8,361 68.94% 13.19% 6.87% 10.75% 0.99% 0.00% 38 (CI) China Airlines 5,139 51.89% 20.27% 12.83% 14.99% 0.33% 0.02% 32 (MU) China Eastern 46,147 63.70% 13.32% 7.28% 15.38% 4.74% 0.17% 30 (CZ) China Southern 45,721 64.83% 12.10% 7.09% 15.55% 4.06% 0.00% 41 (KN) China United 3,683 31.63% 15.01% 11.03% 41.66% 1.79% 0.24% 39 (PN) China West Air 1,931 47.77% 17.34% 10.58% 24.10% 1.14% 0.00% 34 (BR) EVA Airways 4,190 61.11% 16.97% 9.08% 12.84% 1.69% 0.01% 23 (G8) GoAir 3,453 73.97% 15.35% 6.19% 4.48% 0.41% 0.33% 35 (HU) Hainan Airlines 15,532 59.26% 13.83% 8.09% 18.41% 1.15% 0.00% 31 (KA) Hong Kong Dragon 4,538 64.37% 14.25% 7.57% 13.81% 1.37% 0.00% 10 (6E) IndiGo 11,924 90.09% 6.44% 2.08% 1.38% 0.03% 0.03% 1 (XM1) J-Air 4,654 97.24% 2.03% 0.30% 0.39% 0.49% 0.14% 8 (JC) JAL Express 6,629 91.58% 7.07% 0.94% 0.38% 0.33% 0.00% 5 (3X) Japan Air Commuter 4,923 94.04% 3.93% 0.95% 0.91% 1.89% 0.02% 11 (JL) Japan Airlines 10,711 89.82% 7.90% 1.47% 0.79% 0.11% 0.17% 3 (NU) Japan Transocean 2,285 95.47% 3.43% 0.70% 0.40% 0.53% 0.04% 16 (9W) Jet Airways 8,058 84.65% 8.62% 3.36% 3.37% 0.17% 0.00% 14 (S2) JetKonnect 3,874 85.29% 9.15% 2.78% 2.78% 0.70% 0.00% 17 (KE) Korean Air Lines 13,729 83.63% 10.03% 3.32% 3.02% 0.49% 0.00% 29 (8L) Lucky Air Co 3,992 66.91% 11.11% 5.62% 16.04% 2.40% 0.00% 22 (MH) Malaysia Airlines 14,297 74.66% 13.77% 4.94% 6.63% 2.46% 0.00% 28 (PR) Philippine Airlines 2,229 68.60% 14.26% 7.56% 9.58% 0.27% 0.31% 26 (QZ) Indonesia AirAsia 4,303 69.90% 15.02% 6.85% 8.24% 0.19% 0.00% 36 (FM) Shanghai Airlines 8,042 57.78% 15.24% 8.52% 18.13% 5.74% 0.66% 13 (SQ) Singapore Airlines 7,616 85.77% 8.93% 2.52% 2.78% 2.18% 0.00% 12 (BC) Skymark Airlines 4,344 86.62% 9.88% 2.37% 1.14% 0.76% 0.00% 21 (SG) SpiceJet 3,673 78.33% 10.07% 3.79% 7.82% 0.76% 0.00% 2 (FD) Thai AirAsia 5,303 96.08% 2.70% 0.57% 0.66% 0.04% 0.00% 15 (TG) Thai Airways 8,117 84.91% 10.05% 2.75% 2.28% 0.12% 0.00% 37 (GS) Tianjin Airlines 10,419 54.43% 17.10% 8.08% 20.22% 3.79% 0.00% 40 (MF) Xiamen 13,412 41.86% 15.81% 11.38% 30.72% 3.70% 0.21% Aggregate 399,184 72.39% 11.39% 5.56% 10.50% 2.02% 0.15% 32

Asian Airlines On- Jme Arrivals, May 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 31.63% 41.86% 47.77% 51.89% 62.04% 70.72% 79.96% 63.70% 64.83% 61.11% 59.26% 64.37% 57.78% 54.43% 69.96% 68.94% 73.97% 66.91% 74.66% 68.60% 69.90% 80.65% 79.09% 93.24% 94.48% 91.29% 93.96% 90.09% 97.24% 91.58% 94.04% 89.82% 95.47% 84.65% 85.29% 83.63% 85.77% 86.62% 78.33% 84.91% 96.08% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 33

Asian Airlines Flight CancellaJons, May 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 1.26% 1.21% 0.03% 0.00% 0.06% 0.05% 0.47% 0.07% 0.53% 0.99% 0.33% 0.41% 0.03% 0.49% 0.33% 0.11% 0.53% 0.17% 0.70% 0.49% 0.27% 0.19% 0.04% 0.12% 2.88% 0.76% 0.76% 1.14% 1.15% 1.37% 1.79% 1.69% 1.89% 2.40% 2.46% 2.18% 3.79% 3.70% 4.06% 4.74% 5.74% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 34

Asian Airlines On- Jme and Delayed Flights, May 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 35

Asian Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 34 Beijing (PEK) 22,706 25.75% 29.09% 18.27% 26.57% 2.78% 0.33% 22 Changsha (CSX) 5,453 45.91% 20.06% 11.04% 22.75% 2.81% 0.02% 30 Chengdu (CTU) 9,405 33.05% 26.47% 14.75% 25.45% 2.86% 0.33% 24 Chongqing (CKG) 7,707 42.56% 22.38% 10.87% 23.87% 4.05% 0.28% 16 Dalian (DLC) 4,031 56.05% 15.96% 8.52% 19.21% 5.33% 0.01% 9 Delhi (DEL) 11,335 88.39% 4.77% 2.36% 4.48% 0.26% 0.00% 3 Fukuoka (FUK) 5,837 93.83% 4.79% 0.76% 0.62% 0.31% 0.29% 33 Guangzhou (CAN) 13,382 25.94% 29.64% 15.05% 29.04% 3.33% 0.01% 20 Haikou (HAK) 3,173 46.43% 20.45% 11.36% 21.22% 2.58% 0.48% 32 Hangzhou (HGH) 7,243 28.83% 22.51% 14.40% 33.92% 3.82% 0.38% 15 Hong Kong (HKG) 12,672 67.21% 13.97% 6.70% 12.11% 1.44% 0.28% 10 Jeju (CJU) 4,759 87.02% 6.06% 2.85% 4.06% 1.24% 0.27% 21 Kunming (KMG) 10,476 46.34% 25.65% 10.34% 17.38% 4.98% 0.00% 2 Nagoya (NGO) 3,566 94.97% 2.84% 0.82% 1.38% 0.22% 0.32% 29 Nanking (NKG) 4,765 34.89% 18.48% 12.14% 33.79% 3.04% 0.00% 7 Okinawa (OKA) 3,781 92.21% 5.12% 1.35% 1.33% 0.24% 0.34% 1 Osaka (ITM) 5,895 97.40% 1.79% 0.39% 0.37% 0.22% 0.00% 6 Osaka (KIX) 4,483 92.59% 3.78% 1.70% 1.92% 0.31% 0.19% 17 Qingdao (TAO) 5,167 54.71% 18.76% 8.79% 17.36% 2.23% 0.00% 23 Sanya (SYX) 2,786 44.96% 17.75% 10.92% 25.89% 1.72% 0.05% 5 Sapporo (CTS) 6,105 93.69% 4.48% 0.97% 0.86% 0.61% 0.00% 12 Seoul (GMP) 5,424 82.20% 12.71% 2.23% 2.85% 0.96% 0.25% 13 Seoul (ICN) 10,156 76.39% 14.99% 3.85% 4.77% 0.22% 0.00% 28 Shanghai (PVG) 12,705 35.74% 27.59% 13.39% 23.00% 3.45% 0.27% 31 Shanghai (SHA) 9,829 30.65% 26.44% 15.02% 27.41% 4.71% 0.30% 35 Shenzhen (SZX) 9,291 25.61% 22.64% 13.34% 38.14% 4.84% 0.38% 11 Singapore (SIN) 7,540 84.74% 8.97% 3.26% 3.03% 4.68% 0.69% 14 Taipei (TPE) 7,119 71.51% 13.41% 6.28% 8.80% 1.55% 0.00% 4 Tokyo (HND) 18,406 93.82% 4.57% 1.04% 0.55% 0.05% 0.38% 8 Tokyo (NRT) 8,084 91.37% 4.52% 1.87% 2.24% 0.68% 0.00% 19 Urumqi (URC) 5,218 49.85% 27.03% 9.56% 13.26% 2.59% 0.26% 18 Wuhan (WUH) 5,408 52.73% 18.36% 9.30% 19.35% 2.33% 0.00% 27 Xiamen (XMN) 6,554 36.19% 17.12% 11.99% 34.51% 2.87% 0.00% 25 Xian (XIY) 9,535 42.42% 28.14% 11.38% 17.67% 2.62% 0.55% 26 Zhengzhou (CGO) 4,603 40.37% 19.01% 12.22% 28.02% 2.61% 0.47% Aggregate 274,599 57.61% 17.33% 8.70% 16.16% 2.32% 0.20% 36

Asian Airports On- Jme Departures, May 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 25.75% 45.91% 33.05% 42.56% 56.05% 25.94% 46.43% 28.83% 46.34% 34.89% 54.71% 44.96% 35.74% 30.65% 25.61% 49.85% 52.73% 36.19% 42.42% 40.37% 88.39% 93.83% 67.21% 87.02% 94.97% 92.21% 97.40% 92.59% 93.69% 82.20% 76.39% 84.74% 71.51% 93.82% 91.37% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% 37

Asian Airports DeparJng Flight CancellaJons, May 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 2.78% 2.81% 2.86% 4.05% 0.26% 0.31% 3.33% 2.58% 3.82% 1.44% 1.24% 0.22% 3.04% 0.24% 0.22% 0.31% 2.23% 1.72% 0.61% 0.96% 0.22% 3.45% 1.55% 0.05% 0.68% 2.59% 2.33% 2.87% 2.62% 2.61% 5.33% 4.98% 4.71% 4.84% 4.68% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 38

Asian Airports On- Jme and Delayed Departures, May 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 39