Tatiana Halimi Worldwide Hospitality Awards Submission for Best Professional Success

Tatiana Halimi Worldwide Hospitality Awards Submission for Best Professional Success v 28 years old : 28/08/1989 v Graduate 2012 Ecole hoteliere de Lausanne v General Manager since 2015 Hotel Le Pigonnet, Aix en Provence, FR

A 90 YEAR OLD FAMILY HISTORY Le Pigonnet is known to be an unconditional institution in Aix-en-Provence, a family history that since 1924 managed this elegant mansion. The family-run hotel vocation endured until 2014, when the actor Christophe Lambert, his close friend/business partner Michel Halimi and Esprit de France took over with the aim to pursue this unique spirit leading to its incredible success. v 5-star hôtel, Small Luxury Hotels v 1.5 hectare garden, 25 fountains, outside pool, a petanque pitch v 45 rooms & suites v Semi-gastronomic restaurant v An inside bar and outside lounge v A Suite Spa v Seminar rooms

3 YEARS TAKE OVER Le Pigonnet used to be a sleeping beauty that needed a little attention and a good strategy. Today, the team is delighted to implement our expertise to carry on the dream and the magic that surrounds this mythical hotel and by sharing the vision of luxury made in Provence. Le Pigonnet s goal is to genuinely create your home away from home, where you may find a flawless quality service but above all a friendly and sincere environment, not often felt in too standardized hotels. Here is a little update on what has been accomplished since the new management : - Renovated 21 rooms as well as added to its portfolio an apartment with a hotel service offer - Renovated following the fire security standards & norms - Improved in-room equipment with a Nespresso machine and a water boiler, changed all the TV system - Changed all the mini bars and selected products made in Provence for guest to experience fully - Developed the website as well as a concierge website for our guests to best prepare their journey - Strengthened the F&B offer by developing its local reputation : have some live music playing every Tuesday s and Thursday s by the bar - Renovating with adequate technological system to the business facilities and adding a conference room - Added a Petanque pitch in the gardens as well as a Romantic Table service - Reached 3rd position on the TripAdvisor ranking in a year time from a 22nd ranking

THE ROOMS Bastide Single (14-18m²) Classique (17-24m²) Supérieure (20-28m²) The 40 rooms offer a 5 star comfort service. Each has its own style with a harmonized shade of turquoise, burgundy and beige, to create a warm and refined atmosphere. Deluxe (26-32m²) v Air conditioning v Free Wifi v Secure and free parking v Nespresso machine & boiler included v Unique price for mini bar products made in Provence

THE SUITES Junior Suite (36-45m²) Suite Présidentielle (75m²) The Junior Suites and the Presidential Suite have private terraces with a breath-taking view towards the hotel s garden and the Sainte-Victoire Mountain.

THE GARDEN APARTMENT A spacious, newly renovated Apartment (590sqft), typical of a Provencal home with hotelier service, includes a direct entrance to the swimming pool, a charming private garden, two bedrooms and bathrooms, a living room with sofa bed and fireplace, a kitchen and dressing room suitable for a long stay.

LA TALE DU PIGONNET The bistro-gastro restaurant La Table du Pigonnet offers a Mediterranean cuisine highlighting the best seasonal products and local flavours. The dishes can be enjoyed indoors or outdoors, overlooking the hotel s garden and the century chestnut tree alley.

LE 1924 BAR & COTE JARDIN BAR Have a cocktail at our cosy and intimate inside bar or a glass of champagne at our garden lounge bar. Our bartenders will be delighted to assist you through our beverage menu alongside with a light meal. There is live music performances every Tuesday & Thursday evening.

DUTIES & RESPONSABILITIES Checking the daily tasks and planning long-term projects by overviewing : - Daily & monthly management reports - Customer relationship (VIP arrivals, quality of their stay, management complaint...) - Quality inspection (following procedures, cleanliness of the hotel, service performance) by implementing and relying on, for example, mystery visits - Evaluation of customers satisfaction (evaluation questionnaire, TripAdvisor...) - Daily maintenance execution, control the maintenance contracts and the smooth running of health & safety procedures - The financial management aspects (monitoring the payroll, summary on the revenue departments by comparing it to previous year & overall budget overview) - Follow-up for all operational services to ensure SOP implementation - Development of the long-term projects (renovation action plan ) Assisting the F&B development, events department, communication department with the: - Creation & follow-up of artistic events (live music, brunch, masquerade ball..) - Approving menu s - Improving and optimizing service performance Responding to the different needs of Human Resources as: - Recruitment & Training - Rules & Regulations diffusion (staff booklet, uniform procedure, ) - Follow-up with various head of departments

DUTIES & RESPONSABILITIES Strengthening relationship with local institutions and play a key role in the tourism industry by: - Developing partnerships with Le Grand Theatre de Provence, International festival of lyrical art of Aix-en-Provence, Tennis competition Open du pays d Aix - Developing corporate sponsorships with Ballet Preljocaj and Centre International des Arts en Mouvement - Participating in the core member committee of the Club Hoteliers du pays d Aix where hoteliers of the region meet Develop Le Pigonnet branding to reinforce its image and visibility online by: - Developing a new graphical chart and identity guideline - Developing a new website and assuring its development following Le Pigonnet s evolution - Strengthening and actively develop the social media applications such as Facebook and Instagram - Developed a concierge application for guest use Develop Le Pigonnet sales & marketing force by: - Planning a strategic action plan following the sales objectives and in order to attract the interested markets (MICE & Leisure segments) - Participating to the various tourism meeting incentives (ILTM, SLH Travel Shows ) - Developing Le Pigonnet database - Creating newsletters and packages in order to attact the different markets

SALES PRESENCE

EVENTS LAUNCHED Tatiana managed to create Le Pigonnet un lieu de vie, a sense of place through the diversified events. These events became a rendez-vous for the local community leading today to their success. Nothing best to create memories for others. The Masquerade Ball Brunch Live Music Other events as : Lyrical Dinner, International Women s Day Gala Dinner, Art Exhibitions Fete de la Musique" Easter Egg Hunt / Menu

THE IMPORTANCE OF A TEAM Tatiana always gave importance to a good team work. From the cleaning ladies to a waiter or a receptionist, nothing is more important than working in a happy environment, feeling honored of where you work and therefore being more efficient and performant.

Le Pigonnet was 4 years ago classified 22 nd according to TripAdvisor. C Currently, Le Pigonnet is 3rd in the ranking. TRIPADVISOR

REVENUE INCREASE As a result, Le Pigonnet seen a successful increase with 52 % growth in revenue since 2014. Started as 53 % of Occupancy Rate and finished with 70 % in 2016 with a stronger RevPar at 161 from 119. Was at the 30th position on Tripadvisor and today is #3. Boosted the F&B department from 21 536 covers in 2014 to 34 349 covers in 2016. Tatiana HALIMI à l occasion de la reprise de l hôtel Le Pigonnet sous le label Esprit de France en 2014 a d abord été nommée directrice d exploitation puis a repris la direction générale en 2015. Grâce à son charisme, son dynamisme, son relationnel et son management des équipes, Tatiana a réussi une très rapide relance de l établissement ( + 30% de CA en un an ). Tout en restructurant l organisation de l hôtel, et en développant l ensemble des activités : hébergement, restaurant et séminaires. Son professionnalisme et son investissement ont été un des éléments clefs de la reprise de cet établissement Xavier DUPAIN President Esprit de France About Esprit de France Esprit de France is a hotel group 100% owned by Compagnie Lebon, operating 13 establishments in Paris and 1 in Aix-en-Provence for a total of approximately 600 rooms. 31 other hotels and residences, throughout France, full of art and history are labeled Esprit de France. Key figures 2016: 350 employees, 28 million turnover, 100,000 customers per year. In 2016, Esprit de France Hotels grew by + 10%. This growth was supported by organic revenue growth of + 3%, mainly due to the performance of the Hotel Le Pigonnet in Aix en Provence. Esprit de France Hotels in Paris have shown a strong resistance to the tourist market of the capital in crisis, with annual revenues down 2.5%, while the hotel segment of the upscale boutique hotel is decline of more than 15% (Source: Deloitte). This solidity, Esprit de France owes it to the investment of its teams, its consistent loyal customer base, its reasoned pricing strategy and the quality of its locations.

QUOTES With delicacy, elegance and humility, Tatiana has revived the Pigonnet hotel among the most beautiful and qualitative luxury hotels in Aix en Provence. She is always available and open to more creative partnerships, It is always a real pleasure to work with her! Jerome RICHET Responsable Commercial Grand Sud-Est CVH Diffusion Tatiana is the youngest owner and general manager of a five-star hotel in south of France she is a professional business woman, dedicated, detailed and passionate, very driven to giving her guests a pure and fivestar experience. She taking on a hotel at the age of 25, creating a great success in every way : excellent guest feedback, profitable business, high staff retention and a young and dynamic team. Tatiana is a great example to aspiring young women in business! Béatrice GRAND-DUFAY * *Experte en marketing et réseau territorial, accompagne les entreprises et institutions, du développement à la réussite de leurs projets.

Motivated, dedicated, very well organised and a team-player are only few of the many positive adjectives to describe Tatiana HALIMI. Whether as an Intern or later on as our Event Operation Manager and Venue Manager at the Sochi Olympics in 2014, Tatiana has shown her passion for Hospitality and was an essential asset at MOSIMANN S. Being creative by nature and with a permanent beautiful smile, she always thrived to accomplish more than expected and provide high quality service and satisfaction to our guests using her creativity to mould the work environment into an experience for both her colleagues and clients. It was such a great pleasure to collaborate with her. Philipp Mosimann Managing Director at MOSIMANN S Tatiana is a great team leader and a delight to work with; she is passionate about the hospitality industry and welcomes the challenge of running a 5-star hotel. Combining her boundless energy, resourcefulness, people skills, knowledge and creativity, Tatiana is always looking to make improvements, such as designing new packages, introducing tasteful in-house entertainment and arranging interesting activities. She is also an avid supporter of the local food and wine market, stocking in-room bars with these unique and affordable products, much to the delight of guests. Tatiana is: - hard working, always available - energetic and creative, above and beyond - passionate about food & wine Moira Fitzpatrick - M.F. Consultants Inc. Vancouver, British Columbia, Canada

Tatiana est une manager d exception. Elle a su mettre à profit son hôtel pour en faire un endroit, très prisé de la clientèle internationale, mais aussi de la clientèle locale, notamment au travers de soirées deux fois par semaine. C est une jeune femme dynamique, enthousiaste et qui sait véhiculer une énergie positive autour d elle. Jérome Gruget Directeur Général A Aix-en-Provence, Le Pigonnet est une étape incontournable pour découvrir l art de vivre à la provençale. Au cœur d un vaste jardin où les roses exhalent leur parfum, avec vue sur la montagne Sainte-Victoire, cette bastide provençale, métamorphosée en hôtel 5*, incarne l élégance et le raffinement aixois. Tatiana Halimi est à l image de ce havre paix, à la fois accueillante et chaleureuse, elle veille d un œil discret et efficace au confort et au bienêtre de ses hôtes. Michel Fraisset Directeur de l Office de Tourisme

Tatiana Halimi has taken Le Pigonnet to the next level and shown the world of independently minded hoteliers what the essence of truly inspiring and authentic travel experiences consist of. Her visionary approach to the industry and a willingness to manifest Provence as a destination on everyone s mind is second to none. In whichever forum we have worked together Tatiana and Le Pigonnet have been embraced by fellow travel experts. Carsten Lima Vice President of Sales, EMEA "I have had the privilege and pleasure of developing a close and fruitful relationship with Tatiana since the very beginning of her involvement in the Pigonnet hotel***** in Aix en Provence in 2014. Tatiana is one of the most enthusiastic, inspiring and creative hotelier I have ever met. Despite her young age, she is a real example for her whole team. Her engagement is remarkable in every aspect. She is a true leader." Jacques-Olivier CHAUVIN President, COLBERT MANAGEMENT Exco member Hotel Pigonnet

VISION «Your home away from Home» & «Luxe made in Provence» Le Pigonnet vision is to develop a unique identity where our guests become our friends, where the personalized attention and quality of service is portrayed by the team. The diversity of our services in an idyllic setting will ensure the loyalty of each guest. Être un couple c est ne faire qu un mais nous c est plutôt une tribu ; un pôle de compétence qui nous as fait prendre conscience des mutations dans le monde de l hôtellerie! Avec l apparition de nouvelles attentes consommateur nous avons eu la chance d innover en accueillant le client chez lui mais avec le service en plus ; comme l a si bien écrit Marcel Proust dans Le Temps Retrouvé : tel est notre devise - Tatiana Halimi "To be a couple is to make one but we are rather a tribe; a pole of competences that made us aware of the changes in the hotel industry worldwide! With the new consumer expectations we have had the chance to innovate by welcoming our guest to his home with in addition its service ; as Marcel Proust wrote so well in Le Temps Retrouvé : such is our motto - Tatiana Halimi