INDUSTRY PANEL DISCUSSION HOSPITALITY, TRAVEL, TOURISM AND EVENTS 10 AUGUST 2017
Mark Rheinbay Key Account Manager, Royal Caribbean Cruise Lines Mark has over 18 years of cruise industry experience, which started at sea working on board cruise liners for companies including P & O, Norwegian Cruise Lines, and Princes Cruises. His roles were diverse including on-board retail, Scuba Instructor, Entertainment Manager to Cruise Director. After nine years sailing to six continents spanning 300 cruises, working on over 19 different ships with six different cruise lines, Mark came ashore to promote and sell the cruise industry. Joining Royal Caribbean over five years ago as District Sales Manager, he then took responsibility for a National Key Account Portfolio last year. He now manages a portfolio of major travel agencies and retail / wholesale accounts that include Australia s biggest charter operator and some of the largest cruise distributors in the industry. Mark has played a crucial role in Royal Caribbean s substantial growth, which has seen Royal Caribbean become Australia s biggest and most awarded cruise line. It has over five local ships and sailings in excess of 300,000 people per year joining sister brands Celebrity Cruises and Azamara Club Cruises to form Australia s premier cruise company. Nathalie Fagan Senior Corporate Sales Executive, Emirates Nathalie has had a passion for aviation from an early age sitting in the playground, watching planes fly overhead and naming which airline that particular aircraft belonged. She feels fortunate to be a part of the airline world with over 13 years experience working for one of the world s most recognised and admired aviation brands. Prior to that, Nathalie worked in hotels and also spent many years managing the travel arrangements of a diverse range of clientele from film crews to CEOs. Nathalie s current role at Emirates covers many facets, from account and client management to business development for B2B, Industry and B2C; ensuring that revenue targets are met and those current and potential customers are continuously updated with the happenings at Emirates.
Melissa Schembri Director, C & M Travel Recruitment Melissa joined the travel industry while still at school and started her career working Saturdays in her local travel agency. After working in retail and wholesale travel, Melissa decided to head to the UK for her big working holiday. In between contracting to various travel companies in the UK, Melissa accidently landed a role with C & M Recruitment and has not left recruitment since! Since opening C & M Travel Recruitment in Australia in 2008, Melissa has developed some amazing partnerships. She enjoys working with travel businesses to find the right solution when hiring the right talent, whilst ensuring that C & M Travel Recruitment is more than just the recruiter. Travel is her passion and she would never recruit in any other sector. Geoff Yallop Business Development Manager, Pages Event Equipment With over 25 years experience Geoff has a broad knowledge covering major event infrastructure, site activations, corporate and community events as well as outdoor and indoor exhibitions. He has worked with Pages for over a decade in association with a dedicated team on a range of events from Horse Racing, Motorsports, Exhibitions, Music Festivals to Field Days and Major Regional events and more intimate corporate events. Geoff works with clients to find viable event solutions that meet operational, budgetary and aesthetic considerations. His knowledge of delivering event overlay in remote locations has led him to work with clients including the Gympie Muster Ltd, Splendour in the Grass and major touring events across the country and throughout Asia.
Matthew Paine Director of Human Resources International Convention Centre, Sydney (ICC) Mathew is currently the Director of Human Resources at the newly opened $1.5 billion International Convention Centre Sydney (ICC Sydney). He is an HR practitioner with over 16 years of senior Human Resource Management experience within the private and not for profit sector in both Australia and the UK. As ICC Sydney s Chief Human Resource Officer, Mathew is helping to create a world-class HR department at ICC Sydney, attracting and developing the best talent and building a culture of engagement, agility and innovation. Under Mathew s leadership, ICC Sydney has instituted best practice and industry leading human resources and diversity and inclusion practices.
Email: oten.tourismhospitality@tafensw.edu.au Phone: (02) 9715 8020